I bought the Canon 600mm F4 lens (not without a little trepidation I must confess - it is seriously expensive) at a very reasonable price. Next day delivery was promised and DPD arrived and waited whi... See more
Company replied
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That is not right. Ordered on Thursday night item which ment to be posted on Friday for a next day delivery. Not posted. Last track today (Tuesday) from DPD - sale order raised, awaiting the item.... See more
Company replied
Super happy I was buying this as a present, a G7X Mark III, and although it came a little bit later than expected, I was kept up to date throughout with great communication from Phill. It arrived... See more
Company replied
I bought a Canon R7 camera kit from Middleton Hill and I’m very pleased with both the product and the service. The camera arrived the very next day, which was excellent. The Canon R7 itself has b... See more
Company replied
4.1
Great
25 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Satisfied customer
I would have no hesitation in recommending this company. Staff extremely helpful. Couldn’t do enough for me. Will be a regular customer from now on
2 October 2019
Unprompted review
Reply from Middleton Hill Ltd
Thank you so much for this wonderful feedback and for recommending Middleton Hill.
We’re particularly pleased to hear how helpful you found our team. Providing knowledgeable, friendly and approachable customer service has always been extremely important to us, and we want our customers to feel comfortable contacting us whenever they need advice or assistance.
Hearing that you enjoyed your experience enough to become a regular customer is one of the best compliments we could receive. Building long-term relationships with our customers and providing a level of service that makes people want to return means a great deal to everyone within the business.
Thank you again for putting your trust in Middleton Hill and for taking the time to share your experience. Your continued support is genuinely appreciated, and we look forward to helping you with many more purchases in the future.
Kind regards,
The Middleton Hill Customer Service Team
Positive Services
Using this company services was a positive experience, they conducted themselves in a professional manner. Communication was always prompt, I would recommend Middletonhill to others. Thanks.
1 October 2019
Unprompted review
Reply from Middleton Hill Ltd
Thank you very much for taking the time to leave such positive feedback and for recommending Middleton Hill to others.
We’re delighted to hear that you had such a positive experience with our company and that you found our team professional throughout. Clear and prompt communication is something we place a great deal of importance on, so it’s particularly pleasing to see this highlighted in your review.
We always want our customers to feel that they are dealing with a business that is approachable, responsive and committed to providing a professional service from beginning to end.
Recommendations from our customers are incredibly valuable to us and are never taken for granted. Feedback like this is also greatly appreciated by the team and lets us know that the service we work hard to provide is being recognised.
Thank you again for choosing Middleton Hill and for your recommendation. We very much hope to have the opportunity to assist you again in the future.
Kind regards,
The Middleton Hill Customer Service Team
Dishonest Company sends out Grey Imports despite being told not to
On the 12th December 2018 I rang 01283 704333 and spoke to a gentleman at Pro-Camera regarding a camera. I was told it was not a Grey Import but a UK model and it stated this on their web site.
I received the camera this morning 13th December 2018 and the despatch side of the matter was great.
On unwrapping the outer box which rattled which it should not do so at all as it was a fragile Canon camera! Once the inner equipment box was exposed it was realised it was a GREY import so the company lied to me personally as well as on the website, deceitful and deception springs to mind.
This was the second in 3 days, clearly a lot of this is going on.
The box originally contained a lens as pictured on the box but the outer box had been doctored to show Body Only.
I unwrapped the camera to expose the Serial No. and entered it into the Canon Serial number checker. The following was received confirming it WAS a GREY IMPORT which was STATED also on the order form that it WAS NOT REQUIRED.
Canon Site:- Not found in our records...*
The product with the serial number that you provided was not originally intended by Canon for sale in the European Economic Area; we therefore advise you to contact the seller from whom you originally purchased this product. Please check the "Where to Buy" section on our website to find a local retailer to source a Canon product intended for sale in your region. If you remain unsure about the origin of your Canon Imaging product, simply send the model name and serial number to canon-europe.com.
The employee of the company was fully aware that I DID NOT WANT this item yet went ahead and sent it causing with intent deliberate aggravation, inconvenience and distress.
Consumer Direct have been informed of this matter causing yet more inconvenience.
Advice NOT a good company to deal with as members of staff cannot be relied on to be honest with you despite being deliberately misled by the advert on their web site stating it was a UK model.
13 December 2018
Reply from Middleton Hill Ltd
We are disappointed to read this review and would like to clarify the facts.
Product Origin: We categorically confirm that we do not misrepresent products as UK stock when they are not. All products are sourced through our established supply chain and are genuine Canon items. A serial number not appearing in Canon Europe’s database does not automatically mean the product is a “grey import.” It may simply have been distributed originally for another global market, which does not affect the authenticity or functionality of the camera.
Misrepresentation Allegation: We do not knowingly mislead customers, nor would we ship an item contrary to an explicit request. If there was any miscommunication in this case, we regret it, but there was no intent to deceive.
Packaging: Occasionally Canon boxes are supplied in different configurations (for example, body-only vs. kit boxes). Where this occurs, items are repackaged by Canon or the distributor, and we pass them on in that condition. This does not mean they are counterfeit or tampered with.
Resolution: We always offer customers a refund or exchange if they are dissatisfied with their order for any reason. That option was available here, and we encourage the customer to return the product rather than be left unhappy.
We remain committed to selling genuine Canon equipment and to dealing with warranty claims fairly. For any customer who has concerns about a product’s origin, please contact us directly
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