Microsoft Store Reviews 1,000

I have some I.T. experience. I needed a "Mouse Jiggler" app. I bought the app off the Microsoft store for $5. The app was not downloading upon purchase. I troubleshooted the system for est. 180 minutes. I'm pretty sure I will never be able to access and use the software I paid them for. I am very frustrated because they're failing at the minimum viable product of an entire widget store ($5 utility widgets).

Note *** I'm confident it wasn't the developer.
Note *** I'm confident it wasn't the customer.
Note *** I'm confident it was store infrastructure

Awful. I have had a $200 gift card to this store for three years now and I can't believe how broken and sad the website is. Outdated and very specific accessories and very few of them. Not user friendly to navigate. I bought some TV show downloads just to try to use a bit of the gift card and these are also not able to cast to TV. The microsoft store is embarrassing. I do not understand how it is this bad and for such a long period of time it seems to be getting worse. 0 out of 10 buy literally anywhere else.

very bad support.. if u get scammed, they won't help u to get refund in anyway.. take care to stay away from microsoft & xbox

if i could give it 0 i would. when you sign in and get your password wrong it says to try again. then when you get it right it says there was an error something went wrong but downloads the thing you are going for. this thing is a piece of poo and should have a lot of work put into it.

The most un-usable piece of big Corp garbage that has ever been made. There are too many things that are horrendously wrong to enumerate them all. But one of them could be that when i press download IT ACTUALLY DOWNLOADS THE APP I WANT ? OR MAYBE THAT WHEN I ASK TO SEE THE DOWNLOAD PROGRESS IT SHOWS ME THE ACTUAL PROGRESS NOT SOME TINY 12x12 CIRCLE THAT FILLS UP AT THE PACE OF A HANDICAPED SNAIL ? The Microsoft store fails at everything it has been made for, and even fails at the things it hasn't been made for. Please someone save us of this era of private software.

Thankful products. Thank you.

Refund policy is a joke, "Significant amount of time" apparently means any time and "Limited number of returns per year" is apparently Zero. Attempted to return game after having for 2 days, initially refused on basis that I had too many refunds already, 0... there is no appeal possible to this decision. Contact customer service, who say no refund due to having used the game at all. Terrible service, and I am pretty sure illegal.

Would expect a billion+ dollar company would at least be able to download things without crashing and giving constant error codes with no fixes

On the rare occasion it works, it's awful. Slow, crashes. Why microsoft are trying to compete with the likes of the play store and apple store baffles me if this is their attempt.

Pre-ordered the series x 2tb console rang up and constantly got outsourced staff that don't know there job rolls and think they are the be all and end all when wanting to make a complaint, I really don't know who trains these people but that person needs sacking, disgusting customer service, I've been a customer since 1998 and I've never been treated so poorly. I urge all customers to avoid this section of Microsoft.

SCAMMERS
They allow the likes of EA Games to sell games etc knowingly that these accounts get Hacked.
Microsoft is a CO - CONSPIRITOR IN SUPPORTING HACKING

Microsoft's idea of progress is going backward.Yesterday, I purchase one time license of Office 2024 - so I thought!. To make a purchase, I logged in more than 16 times received as many pass codes and resets played countless robot game (despite the fact that I had passkey and should have used my fingerprint on the computer). Finally after downloading the Office I noted that it's Office 365 they have given me. I wouldn't touch Office 365 with a barge board, so not only they are stupid and rubbish in their service, they are crooks too (if behaving like one they must be one)

Microsoft refund policies are hot trash.
They will deny almost every refund request so long as you have installed the product.
Shady practice and poor business strategy.
I for one, will never buy from the store again.
Get bent Microsoft

I bought a game on the Microsoft Store, but I couldn't use it because when verifying my account, it crashes and gives an error saying that I'm not connected to the internet. That's why I'm writing this review without having access to the internet.

I purchased Office 2021from the MS Store and when trying to use it I got a message that the product key had been used too many times...... Really?
Then I was told to call them and was put on hold forever. What lousy service! Google products work flawlessly in the meantime.

CONS:
- Slow
- Terrible UX
- Crashes often
- Causes the windows explore to crash

PROS:
+ none that I could think of.
+ It is such a stupid, annoying and bad software, and it is enforced in such a violent way by Microsoft, that it makes the Edge look like a fun browser.

Worst customer service in history! Cheapest bots keep you in perpetual cycles of unhelpful links to forums. The call me feature leaves you on hold for 5 minutes AFTER they call you. Never connect you to the right department. Takes HOURS for simple resolution. Do NOT keep a card on file with this company

No downloads, just ridiculously endless loading of apps that are impossible to stop. What is the meaning of all this! I WANT to know the meaning of why all thisis happening. I worked hard to pay for some of those apps. I've tried everything but the same problem keeps occuring. TBH if this continues, Microsoft Store is going to downhill at high speed! Really guys, I expect better than this. I have plenty of wifi connection and there is nothing wrong with our internet, connection is stable. This is just an utter waste of time. Come on guys! Please up your game, we can't be having this in 2024! Not happy! No 5 stars until this issue is resolved once and for all!

Nothing downloads at a decent speed if it downloads at all. Constant stopping and starting, don't have this issue downloading with any other client. How the hell has Microsoft been around this long when they can't even figure out how to duplicate and transfer files?

La tienda de windows 10 y la de windows 11 es lo peor que vi en mi vida. Es tan amigable como una piedra. Una basura. El que la ideo debe ser ciego.