Michael Todd Beauty Reviews 

806
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 222 reviews, reviewers overwhelmingly had a great experience with this company. Customers are very satisfied with the excellent product qualities, noting that the devices leave skin smooth and radiant, helping makeup apply flawlessly. Many reviewers praise the ease of use and comfort of the devices, alongside the convenience of included tools for personalized needs. However, some customers noted product issues such as the device not reducing hair growth or having charging malfunctions. Conversely, a small portion of people mentioned difficulties with the product performance consistency, with some individuals reporting cuts or stubbly appearances.

What people talk about most

Product

Consumers find product to be positive, noting that it effectively removes peach fuzz and leaves skin feeling... See more

Quality

Customers had positive experiences with quality, highlighting that the devices feel professional and... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that representatives are professional, kind,... See more

User experience

Clients share positive opinions on user_experience, highlighting that the device is lightweight, comfortable... See more

Response time

Reviewers express great satisfaction with the fast response time from customer service, noting that inquiries... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Since menopause I've had light peach fuzz all over my face and have tried laser (got rid of dark hairs only), waxing, depilatories, shaving etc. this device doesn't reduce hair growth, but neatly, ea... See more

Rated 5 out of 5 stars

I’ve been using this electric hair remover and I’m honestly very impressed. The results are excellent: it leaves the skin smooth and clean without being harsh or irritating. It’s very easy to handle,... See more

Company replied

Rated 5 out of 5 stars

I’ve been using the Sonicsmooth Pro+ for a couple of years and it has become one of my favourite products. It cleans up peach fuzz so close that my skin feels instantly smooth. What I appreciate most... See more

Rated 5 out of 5 stars

I have been going to Michael Todd for many years- my recent visit on Tuesday 28th October- and as always a great experience- nothing too much trouble & all staff very attentive & friendly. My big... See more

Company replied


Company details

  1. Health and Beauty Shop

Written by the company

Michael Todd Beauty is a maker of award-winning at-home beauty devices and organically based skin care products sold through prestige retailers and exclusive spas throughout the world. The Company offers a complete destination category of beauty devices designed from an aesthetic and functional perspective to meet the needs and concerns of today’s skincare customers while reinventing the shopping experience for the skin care customer of tomorrow.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

806 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 8% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(806)

188 reviews in the last 12 months

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Rated 5 out of 5 stars

I didn't get a call as stated in a…

I didn't get a call as stated in a response from my first email. When I sent a follow-up email I got a response giving me 2 options for replacement of my device. The first was to return defective device and once received I'd get a new one or the second option was to post a review here and keep the defective device send a screen shot of the review and a new device would be sent. Once I receive the new device I'll be happy to change my review to 5 stars.

Update: I did receive my replacement as promised and it charged up as it should have!

2 October 2025
Unprompted review
Michael Todd Beauty logo

Reply from Michael Todd Beauty

Thank you so much for sharing your experience! 💜 We’re so sorry for the inconvenience with your device, but we’re happy to hear our team has already provided options for a replacement. Once your new Sonicsmooth arrives, we’re confident you’ll love how smooth and glowing your skin feels! ✨ Please don’t hesitate to reach back out if you need any further help—we’re always here for you!

Rated 5 out of 5 stars

I've been using the Michael Todd Beauty…

I've been using the Michael Todd Beauty Sonicsmooth Pro+ Dermaplane for weeks and honestly, I can't believe the difference! 😍

This facial dermaplaning system leaves my skin incredibly soft, clean and lint-free from the first use. You can see how all that layer of dead cells and "peach fuzz" that made the makeup not look good goes away.

What I like the most is the integrated LED light - it seems like a minor detail, but it makes ALL the difference. You can see every corner of your face effortlessly, so you don't leave any hair. In addition, it has several speeds, ideal if you have sensitive skin like me.

After using it, my creams and serums absorb better, and the makeup looks much more even, without texture or dry areas. 💫

The design is comfortable, ergonomic and feels professional quality. And the replacement blades come with protection, so there is no risk of cuts. I charge it once and it lasts several sessions.

In summary: if you are looking for a safe, effective facial shaver with a professional finish, this is the product. It's worth every penny. No more hair, no more dull texture. Only smooth skin, radiant and ready to shine! ✨

8 October 2025
Unprompted review
Michael Todd Beauty logo

Reply from Michael Todd Beauty

We are absolutely thrilled to receive your amazing review! 💜 Thank you so much for sharing your detailed experience with the Sonicsmooth Pro+ — we loved hearing how it’s helped your makeup go on smoother and your skincare absorb better. The LED light and adjustable speeds truly make such a difference, especially for those with sensitive skin!

Rated 5 out of 5 stars

Best devices and customer service on…loyal Customer

Best devices and customer service on the market today! I won’t go without my Soniclear facial brush. It takes my skin to the next level. I have oily skin and need the extra deep cleansing. Thank You!

13 October 2025
Unprompted review
Michael Todd Beauty logo

Reply from Michael Todd Beauty

We’re absolutely thrilled to hear this! Thank you so much for your kind words and for sharing how much you love your Soniclear. It’s amazing to know it’s helping you achieve that deep, refreshed clean your skin deserves!

Rated 5 out of 5 stars

On purchasing this product in January

On purchasing this product in January, I did hesitate first because the shipping was very high( I’m based in Ireland ). When the product arrived found the product easy to use, practice makes perfect. My skin was a bit sensitive to it but didn’t realize that I could purchase the spray powder to help see where the fine hairs would probably help. Unfortunately my product stopped charging but in reaching out to the support staff at Michael Todd’s within a couple of weeks they came back to me via an email and are going to resend me a replacement ASAP. I am looking forward to getting to use replacement product when it arrives.

9 September 2025
Unprompted review
Michael Todd Beauty logo

Reply from Michael Todd Beauty

Thank you so much for taking the time to share your experience! 💜 We’re so glad to hear that you found the Sonicsmooth easy to use and that our support team was able to assist you with a replacement right away. We can’t wait for you to receive your new device and continue enjoying those smooth, glowing results!

Rated 5 out of 5 stars

Customer service is excellent

Although it wasn’t compatible with my particular skin/hair, I received helpful suggestions and excellent customer service. I would definitely suggest that you try it for yourself knowing that they will stand behind it.

1 October 2025
Unprompted review
Michael Todd Beauty logo

Reply from Michael Todd Beauty

We truly appreciate your kind words and thoughtful feedback! 💜 While every skin and hair type can respond differently, we’re so glad our team was able to support you with suggestions. Thank you for highlighting our customer care—it means so much!

Rated 5 out of 5 stars

Dermaplane tool--just buy it!

I got the dermaplane tool with the hair identifier spray. Game changer! The tool works great, and the spray is like magic. 10/10 recommend.

30 September 2025
Unprompted review
Michael Todd Beauty logo

Reply from Michael Todd Beauty

We are absolutely thrilled to receive your positive review! On behalf of our entire team, I want to express our deepest gratitude for taking the time to share your feedback with us and helping to make Michael Todd Beauty the #1 beauty device brand. 💜 We’re so glad you’re loving both the Sonicsmooth and the Hair Identifier Spray—such a perfect duo!

Rated 5 out of 5 stars

The thing I love about this product is…

The thing I love about this product is how mobile it is- it stores right in my bathroom bag to go.
It works so well, I get compliments on how fresh my skin looks.

26 September 2025
Unprompted review
Michael Todd Beauty logo

Reply from Michael Todd Beauty

We’re so thrilled to hear that! 💜 It’s wonderful that the mobility of the product makes it easy to take anywhere, and that it’s leaving your skin looking fresh and glowing.

Rated 5 out of 5 stars

My sonic smooth pro quit charging

My sonic smooth pro quit charging. I emailed them and they responded the very next business day. They are replacing my device for free. I use the sonic smooth pro weekly and love it.

22 September 2025
Unprompted review
Michael Todd Beauty logo

Reply from Michael Todd Beauty

We’re so happy to hear this! 💜 Thank you for sharing your experience—it means the world to us to know that our team was able to help quickly and get you back to enjoying your Sonicsmooth Pro+. We love that it’s become a part of your weekly routine for smooth, glowing skin!

Rated 5 out of 5 stars

I had written a bad review on this…

I had written a bad review on this company when I had no help with my machine-
They reached out to me and actually took care of the problem and it’s my machine-
I’m glad they made it right-
My only suggestion , is that they give their team the power to do this right at the start, so customers don’t have to freak out first.
Many would just toss it and never shop with them again - having managed many big box and small retail establishments, I understand how helping the customer - helps build a business-
I hope they read this and empower their team to fix it first- no questions

22 September 2025
Unprompted review
Michael Todd Beauty logo

Reply from Michael Todd Beauty

Thank you so much for updating your review and for giving us the chance to make things right. 💜 We truly appreciate your honesty and your perspective—it’s feedback like this that helps us grow and improve. We’re so glad your machine is now working properly, and we hear you on empowering our team to resolve issues faster. That’s something we’re actively working on, so every customer feels supported from the very start.

We’re grateful you stuck with us and shared your experience—it means a lot.

Rated 5 out of 5 stars

Great customer service

Great customer service. I purchased my sonic smooth pro in early August and for some reason it will not turn on or charge. They answered my email that day and are going to send me another one.

16 September 2025
Unprompted review
Michael Todd Beauty logo

Reply from Michael Todd Beauty

We’re so glad our team was able to take care of you so quickly! 💜 While we never want to hear about a device not working properly, we’re happy to know a replacement is already on its way. Thank you for giving us the chance to make it right—your experience means everything to us!

Rated 5 out of 5 stars

Great product!

I was skeptical to purchase the sonicsmooth but I am sure glad I did. There was a bit of a learning curve figuring out the correct angle to hold it but once I did it was very easy to use. It leaves my skin very smooth. I use it about once a month and my skin stays smooth. Customer service is very good. I had an issue with mine. The motor just stopped working. I emailed and they answered the next morning. They are going to replace it. I highly recommend the sonicsmooth to anyone looking for an affordable alternative to expensive trips to the salon/clinic.

30 September 2024
Unprompted review
Michael Todd Beauty logo

Reply from Michael Todd Beauty

We are absolutely thrilled to hear this! 💜 Thank you so much for giving the Sonicsmooth a chance and sharing your experience. We know it can take a little practice to get the angle just right, but once you do, it’s amazing how easy it becomes—and the smooth results speak for themselves! ✨ We’re so glad our customer service team was able to take care of your device issue quickly so you can continue enjoying your treatments.

Rated 5 out of 5 stars

Incredible customer service

Incredible customer service! I purchased my Sonic Smooth a little over a year ago, and for some reason it quit taking a charge. I contacted customer service and got an immediate response. I couldn't find the actual order, but Leah found it in their records and are replacing my handle. I have enjoyed using this device for a year now and will continue to use it faithfully. Why pay to have a dermaplane when I have a Sonic Smooth? Love it and appreciate their customer service being so helpful.

15 September 2025
Unprompted review
Michael Todd Beauty logo

Reply from Michael Todd Beauty

We are absolutely thrilled to receive your positive review! 💜 Thank you so much for sharing your wonderful experience with both the Sonicsmooth and our customer service team. We’re so glad Leah was able to help quickly and get you back to enjoying your treatments. ✨ It means the world to us that you’ve been faithfully using your device for over a year—why pay for dermaplaning appointments when you can achieve glowing, smooth skin at home, right?

Rated 5 out of 5 stars

practical and easy to use

The Sonicsmooth is designed to be gentle and effective, even on sensitive skin. I don't recommend using oil during the process, as the device works best on a clean, dry face. However, you can moisturize immediately after dermaplaning to hydrate and soothe your skin!

1 September 2025
Unprompted review
Michael Todd Beauty logo

Reply from Michael Todd Beauty

Thank you so much for sharing your thoughtful review! 💜 We love that you highlighted how gentle and effective the Sonicsmooth is, even for sensitive skin. You’re absolutely right—it’s best used on a clean, dry face for optimal results, followed by moisturizer to lock in hydration. We’re so glad you’re enjoying your experience with it!

Rated 5 out of 5 stars

MUST HAVE IN YOUR SKINCARE ROUTINE

I tried the Michael Todd Beauty Sonic smooth pro+ and I have to say that it’s the best! Definitely going to be a game changer in my skincare routine and makeup application. It removes peach fuzz and gently exfoliates my face. I absolutely love it - thank you Michael Todd Beauty! 💜✨

30 August 2025
Unprompted review
Michael Todd Beauty logo

Reply from Michael Todd Beauty

We are absolutely thrilled to receive your positive review! On behalf of our entire team, thank you so much for sharing your experience with the Sonicsmooth Pro+. 💜 We love hearing how it’s becoming a game changer in your skincare and makeup routine!

Rated 5 out of 5 stars

Worth it!

I recently tried the Hair Identifier and the SonicSmooth Pro+ for the first time. Shipping was fast and I was a little skeptical at first. But I was surprised by the results, my sensitive skin didn’t get irritated at all. Instead, it left my face super glowy, smooth and glass-like. My skincare products sink in so much better now. I definitely recommend it, it’s so good I even got my husband to try it, and he’s loving it too.

5 September 2025
Unprompted review
Michael Todd Beauty logo

Reply from Michael Todd Beauty

We’re absolutely thrilled to hear about your first experience with the Hair Identifier and Sonicsmooth Pro+! ✨ It’s amazing that your sensitive skin felt comfortable, and that you’re already seeing that glass-like glow and better absorption with your skincare. And we love that your husband is enjoying it too — smooth skin for both of you!

Rated 5 out of 5 stars

Tested it for 2 weeks and here’s my…

Tested it for 2 weeks and here’s my honest take!
My skin visibly smoother
Easy to use 3 min day
Didn’t irritate my sensitive skin
Makeup applies more evenly
My skin improved a lot, especially texture and acne marks. Works very well

8 September 2025
Unprompted review
Michael Todd Beauty logo

Reply from Michael Todd Beauty

Hi! 💜
Thank you so much for sharing your honest two-week results with Sonicsmooth Pro+! We’re so happy to hear it’s been gentle on your sensitive skin while helping improve texture, acne marks, and giving you that smooth, even makeup application.

Rated 5 out of 5 stars

I loved Michael Todd's sonicsmooth…

I loved Michael Todd's sonicsmooth pro+, my expectations that I had of this product exceeded the limits, the skin left me a beautiful glow, the function is phenomenal I loved it.

31 August 2025
Unprompted review
Michael Todd Beauty logo

Reply from Michael Todd Beauty

We’re absolutely thrilled to hear that your Sonicsmooth Pro+ exceeded your expectations! ✨ That beautiful glow and smooth finish is exactly what we love to hear about. Thank you so much for sharing your experience—it means the world to us!

Rated 5 out of 5 stars

Appreciate the quick response…

Appreciate the quick response concerning the issue I had with my facescruber

6 September 2025
Unprompted review
Michael Todd Beauty logo

Reply from Michael Todd Beauty

We’re so glad to hear everything got taken care of! 💜 Thank you for giving us the chance to make it right—we truly appreciate you.

Rated 5 out of 5 stars

The Michael Todd Sonicsmooth leaves my…

The Michael Todd Sonicsmooth leaves my skin smooth, glowing, and hair-free. It’s easy to use at home and makes my skincare absorb so much better. Highly recommend!

25 August 2025
Unprompted review
Michael Todd Beauty logo

Reply from Michael Todd Beauty

We are absolutely thrilled to hear this! 💜 Thank you so much for sharing your experience with the Sonicsmooth — smoother, glowing, hair-free skin and better skincare absorption are exactly what we love to see. We’re so grateful for your support in helping Michael Todd Beauty become the #1 beauty device brand.

Rated 5 out of 5 stars

this little device is truly amazing and so effective!

I am truly blown away by this product! At first I was like how much better can derma planing get but boy was I wrong! This is like the most luxurious high quality derma planing tool on the market. It works so well and is so smooth. The LED light makes it so you can really see everything and just how much hair comes off. It was so easy to insert the blade which was sharp but never felt painful or like it was going to cut me which is more than I can say for most of the disposable derma plane tools I’ve used. This is an extremely durable product that I know will last me a long time. And it comes with a huge pack of extra blades so you can switch out the dull blades. So so happy with this product!

1 September 2025
Unprompted review
Michael Todd Beauty logo

Reply from Michael Todd Beauty

We are absolutely thrilled to receive your amazing review! 💜 It means so much to hear how impressed you are with the Sonicsmooth Pro+ and that it’s exceeded your expectations in quality, performance, and ease of use. ✨ From the LED light to the durable design and extra blades, we truly wanted to create a luxurious tool that elevates dermaplaning — and we’re so happy it’s been such a great experience for you.

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