Since menopause I've had light peach fuzz all over my face and have tried laser (got rid of dark hairs only), waxing, depilatories, shaving etc. this device doesn't reduce hair growth, but neatly, ea... See more
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Michael Todd Beauty is a maker of award-winning at-home beauty devices and organically based skin care products sold through prestige retailers and exclusive spas throughout the world. The Company offers a complete destination category of beauty devices designed from an aesthetic and functional perspective to meet the needs and concerns of today’s skincare customers while reinventing the shopping experience for the skin care customer of tomorrow.
Contact info
584 NW University BLVD, 34986, Port St. Lucie, United States
- 18886751805
- customerservice@michaeltoddbeauty.com
- www.michaeltoddbeauty.com
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Replied to 8% of negative reviews
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I started buying Michael Todd Beauty…
I started buying Michael Todd Beauty Devices when my Clarisonic quit. I now have all of their devices and couldn’t be happier. My Soniclear Elite far surpasses Clarisonic. My face has never felt so clean and refreshed. I also use the Michael Todd Sonic Refresher, it’s amazing pulling extractions.The Sonic Refresher also provides Microdermabrasion which is perfect in keeping your skin healthy. I also have The SonicSkim, truly a deep cleanse. I also have the Pedimax. I use it twice weekly and no dead skin or calluses. And finally the dermplanning, I can’t believe I lived so long without these top quality products and they come with a 3 year warranty. Get yours today, I guarantee you won’t regret it.
Best skincare device I’ve ever used.
I’ve been thoroughly impressed with my results using Michael Todd Sonicsmooth device. My skin & complexion has never been so smooth, free of peach fuzz, dead skin cells, flaky dry skin that was so obviously sitting on the surface of my skin. After my very first initial use of the Sonicsmooth device, my skin just finally felt truly prepared to drink up my skin care products. My brown spots became smaller, lighter and deminished. My skin could breathe and soak in the products that I’d spent so much time and money on, never really penetrating and doing what they’d been used for. My skins brighter, clearer and younger looking. It feels incredible. Looks like I’ve removed layers of aging skin. I’ve gotten so many positive compliments on my overall complexion and my makeup application, I wished I’d discovered the Sonicsmooth years ago. I’ve been a faithful user and customer for almost 2 years now. My experience has by far exceeded my expectations, the customer service and the quality of product has been outstanding. It’s so very easy to use, gentle, and I’ve never had anything but extraordinary results. I’m consistent and confident in my skin like never before. The photos of my make up I. The past revealed embarrassing hair and an uneven and unflattering look. I cannot recommend this Michael Todd Sonicsmooth enough. Sincerely the best skincare device I own. A secret weapon to genuinely bring your best face forward. I can’t live without mine. I’m a fan forever.
Customer Service is great
I have been using my Soniclear for 2 years which I love. My skin feels amazing after using. I had an issue with my device and their customer service responded within 24 hours. That is the type of response you want.
I've admired the Michael Todd Beauty…
I've admired the Michael Todd Beauty products I've purchased, and more recently, I've come to admire their customer services practices as well. I was treated with genuine concern and kindness after reaching out. My issue was resolved promptly and I was contacted thereafter to further ensure my satisfaction. They've been so great. My recommendation: Do not hesitate to try their products. If there are any issues, do not hesitate to contact their customer service department representatives.
Excellent service
Excellent service! Canada post lost my order and they sent me another product. Thank you!
GREAT CUSTOMER SERVICE
I had placed an order but after close to 2 weeks I still had not received. I reached out to customer service and they discovered the package was lost in transit. They immediately sent out a replacement order which I received within the week.
Plus on Product
Product did what it said it would do and there was a helpful video on how to do it correctly. I have menopause facial hair and do not like waxing as it tears my skin. This product works great. My wand and base unit would not charge after I got it, but the unit was charged upon arrival. I contacted Michael Todd Beauty via email and received a replacement in a timely fashion. I would recommend this product.
Excellent customer service
Excellent customer service, I thought I didn't like the product and wanted to return it. Then Customer Service contacted me and taught me how to use the product properly, Once I used the product correctly I was please with it.
Not great product and worse service
Not great product and worse customer service. I purchased the product had and issue with it, needed to return and was told I would be charged for return shipping even though the item arrived damaged.
Do NOT buy, can find better options with better service.
Excellent customer service
I had a small issue with my device and customer service was quick to remedy the situation. I was very impressed with the promptness and professionalism. Also, I love the Sonicsmooth Pro +. It works wonderfully!
Impressive
Device removes flaky skin and peach fuzz easily.
Convenient and there is no down time after use. Skincare is more readily absorbed and makeup looks better as well. Skin feels smooth and soft after use.
I purchased the Michael Todd sonic face…
I purchased the Michael Todd sonic face cleanser since my beloved Clarisonic died and have been very happy with the product as I hadn’t found a comparable product… until now! I love it so much I have 2! One for my shower and one pretty floral one for my sink. I then purchased a sonic smooth and it really exfoliates all the old skin and removes all the peach fuzz and it really smoothes out my skin! I’m a forever fan 🫶🏽
I love the product and use it as part…
I love the product and use it as part of my weekly face routine. When I began having charging issues they offered to replace the device. They responded in less than 24 hours and were very helpful. Highly recommend!
Free upgrade after stopped working
My Soniclear stopped working after about 6 months. They offered to replace it with the latest version for free. Very happy with the customer service.
Poorly made devices, don't last.
I purchased two of their foot exfoliating tools and neither will hold a charge. I also purchased the hydraskin facial mister and it was great...in the very short time that it worked. Junk. Waste of money.
Love the product but missing replacement cap
Love the product but with all those replacement blades, there is no replacement cap to keep the blade/device clean and free from dust. If you lose the original clear one, you have to buy a new device or just leave it uncovered (risk of dust, infection ).
If it had one cap for each blade tray, or even a way to get a replacement, I’d give it 5 stars.
I’m a believer
When I received mine, l'd have to try it right away. It was amazing. I can't even tell you. Then I ran into a small glitch and had to contact customer service. Nowadays, that's not always a positive experience. But I gotta tell you this company stands behind their product and their product is amazing..
Customer service responds in a quick…
Customer service responds in a quick turn around time, which is impressive for an online reach only.
I purchased my Sonicsmooth Pro + device…
I purchased my Sonicsmooth Pro + device and it stopped charging. I reached out to Customer Care at Michael Todd Beauty and they responded quickly with options to resolve the issue including honoring their warranty. It is often difficult to receive responses from Customer Care these days so it is significant that I received a quick response. The fact that they stand behind their products is also huge. I am happy with the device so was really upset when it stopped charging. I am so glad I will have this resolved at no cost and be able to continue using this great item!
Best cleansing brush and excellent customer service
I have been using my Soniclear elite everyday since Jan 2024. I just started to notice my battery wasn’t holding charge. I sent an email to the customer service team and the very next day they had a solution for me. Best customer experience ever I will forever be in Michael Todd Beauty fan!
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