Michaels Stores Reviews 

I would like to share my bad experience regarding Michaels credit card. I opened Michaels credit card in the store to get a discount but I never received a card itself and bill as well. After 2 month I finally received bill with charge of late payment $32.99 and pay interest of $19.58. After conversation with customer service and supervisor explaining this situation I was told that I still have to pay the interest. It was not my fault but they still want me to pay. Do not open Michaels credit card, they cannot be trusted.

Just left Michael’s in Pitt Meadows. It was not a pleasant experience. Acrylic paint was marked down with signs all over saying a dollar however it did not specify it was only certain colours on sale. When questioned the cashier was on the rude side. I think Michaels would benefit by teaching their employees polite customer service.

Went in to pick up some Daler-Rowney Aquafine Watercolor inks. Once I got to the checkout, the price wasn’t coming up as the price stated on the tags on the shelf, or the price online. I enquired with the employees there. I even showed them the price on the z Michael’s Canada website. Regardless, they would not honour the posted price, so I ended up paying more for every ink I purchased. I’m not really happy about the whole experience as I cost me more than it should have.

Note: the following comments apply ONLY to Michael's orders which feature home delivery of their products.

I placed a large order to be delivered to my home. My assumption, which was incorrect, was that these items would be shipped from a central warehouse and come with a simple invoice showing the items whiich had been shipped.

Instead, Michaels apparently has NO central warehouse. They reach out directly to imdividual suppliers and have the items snippped FROM THE SUPPLIER.

This is INSANE. NONE of tnese people ever inclice ANY packi g invoice. They do not indicate that this is part of a Michael's order. I received a bjg bag of absolute CRAP from a co m pany called The Brooklyn Charm Company. I had notmordered ANY of the shoddy junk in the package. I tried to email the compa y. The email address on the package was INCORRECT. I looked up the acfual email address on line. I sent a polite emails OVER A WEEK AGO and thry hwve not bothered to respond.

The Michaels delover to your home is HORRIFIC and chaotic. It is a poorly,designed mess which should be halted,totally halted, until it can be done right.

Without a packing invoice, it is impossible to comfirm if all items have been shipped. Amd, of you set sent tne WRONG package by a supplier, you are "S.O.L"

Placed an online order and received someone else's order from a different province. Michaels switched the labels. Took 2 days to speak to anyone from customer service only to be told that they would not reissue my order until I returned the wrong parcel to a Michaels store. That is the most idiotic policy that requires the customer to fix the company's mistake. I told customer service I would not be driving across the city in -30 degrees weather, on bad roads or on my time and my gas because they screwed up. All I got for a response was "that's policy". I asked how they could hold my order hostage until I corrected their mistake and again got "that's policy". After mush discussion and frustration I was given "a one time offer" to have my order reshipped with no return required on my end. Again- why is the customer being punished for Michaels mistake?? What kind of policy is that? The other customer who obviously also received the wrong order will have to go through the same thing. I will NEVER place an online order for my school again.

When placing an online order, the system changed my mailing address. I noticed this after I had placed the order. There is NO way on their website to send an email or a text about a problem. Instead I am waiting by my computer for 30 minutes for their chat bot to connect me with a real person.

I purchased an item online that is sold and shipped by Michael’s. Their return policy says you can return items sold and shipped by Michael’s in store. When I tried to do this I was told that they didn’t sell that in store so they couldn’t accept it. I tried another location and they insisted it was a third party seller and that I would have to send it back to them. I showed them it says sold and shipped by Michael’s. They asked if I had a receipt and I said no, it’s an online purchase. They asked if the email had a barcode and I said no. They asked if I paid with a debit card and I said no, I used PayPal. They said they couldn’t do anything. I tried having them look up a barcode on the original package and it didn’t work. They stopped helping me and just said it’s a third party seller and they can’t take it. Per the return policy they are supposed to look up online purchases by the confirmation number or with your ID. You are supposed to be able to do an in store return and if you paid with PayPal receive a cash refund no higher than $500. Since they wouldn’t help me I called Michael’s customer care line. The person on the phone again tried to argue with me that it was from a third party seller. I gave them the item number from the website because it’s still for sale and after they looked it up they said I was right and I could return it to Michael’s. I asked about returning it in store and they said they emailed me a return label and I could drop it off at a Michael’s location for them to ship it. I said that’s not what I’m referring to and they stated that is how you do an online return. I gave up and printed the label and took it to a UPS store. They said it would take 15-20 days to process my return. Per the tracking information they accepted the package on 12/27/2024. I didn’t receive an email confirming the acceptance of the package or that my refund was being processed. I called today, 1/17/2025, to check the status of my return. I sat on hold for 30 minutes before talking to a representative. They checked my return information and confirmed my return was received on 12/27, but that no one had processed my refund. They processed my refund to go through my PayPal account and said it should take 3-5 business days. If I hadn’t called, I never would have gotten my money back. Not only do they not train their sales associates on their own return policy; you also have to ensure your refund is processed otherwise they’ll just keep your money.

I ordered an item from Michael's on December 30th, to be delivered in 3 to 5 days. There shipping method is UPS, there first mistake. Still waiting on my order. You cannot reach customers service by phone, you cannot reach anyone through live chat. What are consumers supposed to do?

We purchased a Christmas tree after the holidays in Jan 2024. Due to it being after the holidays we did not open or put up. We assumed it would be as written and displayed. We paid $192.00 for this tree and on a fixed income that is a lot. We opened it to set up this November and it was not what we wanted or expected. After many attempts to contact them they finally got back to us and told us 60 days for return, sorry it's yours. This stinks as there was NO exception but to offer us in store credit with a time limit on it..$192.00 in store ?? with a 3 month limit of use ?? Michaels will no longer see our business or will we give any positive referrals to this company. At this store there are NO exceptions so learn from what they did to us and avoid this company / store..

Recently went to my local to find not one real cashier working. While I get the upside for the company, I don't work there. I don't get paid to check myself out; at least gove me the option.

I got an art set for Christmas last year and the pencils that came with that set suck.
The lead keeps breaking when I sharpen them .

BEWARE Michaels does not honour the prices they advertise and post in their stores. Look at your receipt carefully. I went to the Michael’s in the Stockyards, Toronto to purchase an item that was marked 50%off in the store and they tried to charge full price. I took the clerk to the shelf to show her it was clearly marked 50%. She said no this is a mistake, you can pay full price or leave it so I left. When I messaged their head office customer service, including a picture of the signage, I was actually told they don’t honour their advertised prices on sale or seasonal items. Ridiculous, they are willing to lose a long time customer for a couple of dollars and false advertising. Funny thing happened only a day later, I received an email from Michaels showing this item was now 60% off. Will never be shopping there again!

I have spent hundreds of dollars over many years at Michael’s. Absolutely ridiculous that I have to work my way up to a $5 reward!
I also find the store never has what I’m looking for & have to order online & pay for shipping.

At 11:07 am Dec 31 I ordered products and paid a hefty price for same day delivery. (text confirmation received). At 4:15 still no delivery. Have called the store God knows how many times and was constantly disconnected. Tomorrow is Jan 1. Pretty sure I will not get my order. Any bets on how long it will take to get refund for same day delivery fee, $14.99 on a $23.00 order?

Buyer beware***they DO NOT accept christmas items return AFTER christmas claiming that because of their current mega sale event (60% off christmas items), which was already marked 60% off BEFORE christmas. What a joke!

I ordered something online @10am and paid $4.99 to get it sent to me the same day. I waited until 9pm it never came. Called the store (10 min.away) to see what happened. They gave me the corporate # and told me to call them because it wasn’t going to be delivered until the next day. I wanted my $4.99 back and called last night and all morning. They never answer the phone. Stayed on for hours at a time. Same with the Fayetteville, Ga store that delivered it a day late. Don’t Ever Order Online with them. Bad Business!

I ordered online on Dec. 7 2024, as of Dec. 20 2024 I still do not have half of my order, the courier they used was Purolator, during a Postal Strike, really!!!! I called and the person I was talking to told me it was out of their hands now and its the problem of the courier, I asked if they could help me as the reason for non delivery did not make any sense as it says weather issues of which there is none and he repeated that its their problem and just hung up on me. The courier service is no better just told they hope to get it out sooner or later????? I am out over $70.00 and have no confidence I will ever see the items, too bad as a few were gift for my grandchildren. I will never use their online ordering again, there is zero support, zero customer service and there is no one to help you at all. If I could rate it zero I would

Yesterday, I visited the Broadway location to find a permanent marker for writing on plexiglass. It was absolutely impossible to get ANY advice after talking to four (4) different "customer service" people. They don't seem to know anything about the product (talking just about the product that I was interested in). Moreover, some of the markers were "locked" so that I couldn't even read the specs printed on them. I remember many (many) years ago, I used to shop at Park Royal location and I ALWAYS got expert recommendations. 1 star is one too many for my yesterday's visit. I would have obtained more information had I shopped on Amazon.

Without fail, I have to fight to get my money back with online orders. They divide the order into multiple shipments, cancel items, then charge for shipping when I had the minimum for free shipping.

This time I am out about $25 but that is a small price to pay to learn this lesson. Never again. If we had better or more craft store options in Canada, I would definitely be moving my business elsewhere. As it is, I will be reconsidering ANY purchase I make in-store.

I ordered a buy one get one at 50% off. They delivered the full price product and cancelled the other. In their email they sent a link to Customer Service which does not work. Calling their Customer Service line results in over one hour wait time and then you get cut off.