Michaels Stores Reviews 

Went to Michaels hamilton place, Chattanooga, th. Waited at checkout while 3 clerks finished chatting. I asked one clerk where to check out. She told me to use a new self check out. Having never used it before, I asked several questions which frustrated her to no end. I asked for help again and she told me she didn't have time to help me. After I finally figured it out. I bagged my items in too small bag (afraid to ask for larger one) I did ask for manager, she pointed him out. I told him about my experience and pointed out rude clerk. He smiled and apologized. My last trip to michaels. Thank goodness we have another better option in same area.

I have done yarn art for over 50+ years. However, the last 3 or 4 orders from Michaelsl (with their Loops & Threads house brand) have been a complete waste of money, and time.

Talk about "yarn vomit"! The skeins are almost unusable, probably lost half of each one.

I purchased a Cricut product I needed to cut felt. I asked for the Maker 4, but was given the Explore 4 instead - it doesn't cut felt. Immediately, within the hour after purchasing, I took it back to Michael's with the receipt. Michael's won't replace it because the box was opened. Now I have a $300 paper weight I can't use. Unbelievably short sighted customer service. DO NOT BUY THROUGH MICHAELS

BEWARE ORDERING SLICK LUE PRODUCTS ONLINE FROM MICHAELS!! I ordered 4 packages of cloth napkins, each package stated to contain 4 napkins - a total of 16 napkins ordered. Michael’s supplier of the napkins is SlickBlue. Inly one package of 4 was delivered in an unopened package. Michel’s is having me deal with SlickBlue with respect to the 3 packages that were not delivered. The napkins cost over $100. I have provided SlickBlue with proof of my order and requested that tgey complete fulfillment of the order by sending me the remaining 3 packages. They have been sliw to respond and their most recent communication asked for a phto of the mailer in which the delivery of tge one package was shipped. That mailer h
Was discarded when the shipmet was delivered, and I consider the request outrageous! This company is trying to steal the cost of three of the packages, approximately $75, and Michaels is requiring that I deal with SlickBlue, since they were to be the shippers, even though I ordered on the Michael’s website.

Bought yarn on line to make socks. Every skin was a different dye lot. The color variations were not even close.

I have purchased literally thousands of dollars of merchandise through Michaels to supply the needs of my small business creating art and jewelry for my gallery. I found shopping in the store is usually okay. They don't always have the merchandise I need but that's to be expected. The one area that they absolutely stink at is managing orders to be shipped to your home or business. Their system to process orders for shipping is horrendously bad. And returning merchandise ordered through Michael's that was supplied through a third party entity is a complete nightmare. I ordered items through Michael's that were supply by Blick art. The order was mishandled by both Blick and Michael's; and then FedEx. It was horrendous. I would love to leave a one-star rating because of that one order and all of the aggravation I had from it, but to be fair Michaels itself has some good qualities so I can't give it the lowest rating.

Website experience was horrible. Kept popping things up, shifting things, and slow loading. It cleared the shopping cart while trying to sign in, and wouldn't take a gift card number as payment, saying there was an error. We had to complete the order with their phone app (so missed out on being able to see anything easily on the big screen) to get it to work

I just left one of your stores and I bave absolutely nothing good to say about it! Please STOP with the advertising of fabric because there. Was nothing to speak of in your store. 2 very short aisles at the very back with a big sign on the framing facility counter to go get you stuff cut in front of the store….one cashier….rude….asking for you to come to the very end of the check out area, no polite, not greeting….when I asked for 3.5 yards I was told that you don’t sell half yards….she then measures out the left over of the remnant and there is 3.25 yards but she tells me I will be charged for 3, which by the way is what I had asked for. All the other fabric I picked for quilting I had to buy yard, no half yards….very convenient for quilters wanting to do 9 patch quilts….I then told her I had a coupon and she was so very happy to tell me that Michael’s does not honor coupons on fabric. This wonderful store is located in Davie, Florida. Beware people….also the quality of what they had leaves a lot to be desired.

Ordered custom canvas frames for Christmas presents this year and the experience has been abominable! The Website promised they would arrive by Christmas with the $40+ expedited shipping. Here we are two weeks later on January 4th and I’m still waiting on one of the frames to arrive. The staff inside the store stated they aren’t able to look up the order, or do anything remotely helpful for that matter. It’s hard to believe they can’t pull up the order in their system to help track or assist with receipt of the items. Despite the fact it was ordered on Michael’s website and is being delivered to the Michaels store! Makes no sense. I would give it zero stars if it let me. The poor soul behind the desk wasn’t at fault but had to hear my vent nevertheless

I measured my
Opening and searched the site and it was so easy to find my mirror accommodations! Turned out perfect! Wanting to post Before and after photos! Where?

Since Joann went out of business Michaels is the only game in town when buying yarn or very little fabric. The store is messy, common in the craft world, employees ok, but the customer service is absolutely horrible. I ordered yarn online and received all but one skein of yarn. It was shipped separately to the east coast (the other side of the US from me). I have no way to connect with Michaels to let them know. Still trying to figure out what the heck to do about this. USPS, the other very poorly run business! hahaha

For years, Michael’s was my go-to destination for all things crafts. However, over the past three years, my once-decent shopping experience has deteriorated into a complete disappointment. After my recent holiday shopping experience, I finally decided to close my account and unsubscribe. I'm just fed up with the ineffective coupons—whether in-store, online, or anywhere else—and their utter disregard for customer satisfaction. It’s frustrating that there aren’t any contact or feedback options for those aloof office managers who seem to just sit in the back, devising ridiculous hurdles for customers trying to make a purchase. No thanks. This explains why so many people are turning to Amazon—no inflated prices luring you in with bogus coupons that don’t work, no store credits slipping through your fingers after you leave, and no shopping dictated by their inconvenient hours. Do I want Amazon to be the only player in town? Absolutely not. But retailers, if you continue to cling to these outdated tactics, you’re asking for it. Goodbye, Michael’s!

Sign said “buy two get two free” on the ribbon aisle. When I went up with 2 of one kind and 2 of another the salesperson said “oh it doesn’t work that way.”
So I bought two spools of the same 2” x3 yards labeled “velvet” ribbon. The spools cost $11.99 EACH. There was cellophane over the ribbon. When I went to do my project I took off the cellophane and it was actually very thin very stretchy fabric that was cut to two inches wide. Absolutely NOT VELVET ribbon but cheap fabric.What a scam to customers. I will not be buying at Michaels anymore.

I purchased a after Christmas item, a lite small Burch tree, regularly listed at $99.99, on sale on 12/29 for $40. There were not signed bout 'all sales final' or anything like that. I unboxed it on 12/31 and plugged it in. Some lights went on, some did not. I pulled and pushed various things on the tree, but some light came on while others did not. I took the tree to the same store I purchased it at on 12/31 with my original receipt. I was told that they would not refund my money nor even let me exchange it for another one. Nothing. I was just out of luck, because it was a Christmas item. This is absolutely HORRIBLE policy. I will NEVER shop there again and encourage others to buy elsewhere as well. HORRIBLE.

There was an animal caught in the compactor and thrashing its body against the wall. A nasty woman I believe to be the manager came out screaming at me and refused to stop compacting so we could help the animal. In fact they used it more. I called corporate office in Texas and no one would call me back. They refused any offer to help the animal
I will NEVER shop at any Michaels store ever again,.

I ordered a Christmas tree and gave detailed instructions to apartment bldg, my unit & required signature for delivery. It was dropped off to at vacant bldg, and of course no signature was obtained. Customer service ignores my request for an update on my refund.

I would give zero if allowed. Started with an online purchase that I had used my rewards on and come to find my receipt doesn't reflect that attempted to call customer service after I placed my order to cancel the order but the wait time was over 2 hours chat was over an hour called back again the next following day sat on hold for 2 hours got nowhere filed a complaint was able to finally get my order canceled. The customer service said they are busy which is why long hold times. That is not acceptable, they were not going to cancel my order as they told me i had to do it under the hour after i placed it. However the 2 plus hour wait time made it impossible. Today we went into the store today to shop for some Christmas clearance items they have nothing marked you have to find a store representative to scan each item to tell you the cost. They do t tell you original price just what the sale cost is. Deceptive practices for sure. Michael's has gone downhill I was there last year shopping had no problems I don't know what happened this past year but it needs help.

Unhappy with not getting my refund
Email said charcoal art pencil unavailable
Should not take that long to get back my refund

I placed an online order for a qty:8 of 1 item, which they said they had in stock. I got a message saying my whole order was ready. I came to pick it up and only 2 items were in the bag. No message or employee telling me my whole order wasn’t complete, just my order there to grab (which anyone could have grabbed, they don’t check ID, you just grab what you want). They’ve left me in an impossible position where I no longer had time to order elsewhere. I will be taking my business some place else from now on. If they can’t fill orders for items in stock or at the very least tell people when they can’t, then they don’t need my business.

Today I visited the Glendale CA store. There were no employees on the floor that I could find. The item I wanted to buy had no price on it. After waiting (a long time) in the checkout line, I was barked at by the only employee in the store, who seemed to know only one word in human language “card”, which she kept shouting to every customer waiting in line. I tried to explain that I needed to know the price of the item I wanted to buy, and I wanted to use a coupon before I decided if/how to make the purchase. She didn’t bother to look at my coupon, but said I couldn’t use it for Christmas sale merchandise. I don’t see any restriction about that on the “rewards voucher” I have, nor in the email it came in. Meanwhile, she punched in some info on a computer screen and said I had to pay with a credit card. So I guess she decides whether or not customers want to make a purchase(!) after deciding their rewards voucher is no good without looking at it.