Market Harborough Building Society Reviews 

Went in today to the Rothwell Northants branch to close a charity account. Jenni Robson who sorted the transaction for me was so helpful and nice. A very pleasant experience hopefully might be back
Lin Ray ,

Customer Service has been uniformly excellent at all points during the setup of our bond. Definitely 5 star.
Less great are the online interfaces, which are not always intuitive and occasionally a bit clunky (though they work fine once you’ve navigated them). But I’ll say it again: a great team of people.

Andy was very helpful and thorough when my mum and i came in to address my dad's accounts after he died. He showed kindness and patience with us.

Due to some health issues that are likely to be an increasing problem over time, my partner and I wanted to have the longest period of a monthly return for joint accounts that we could find, to give some financial security during what is likely to be a difficult time.
Staff at Market Harborough have been exceptionally empathetic, kind and helpful in moving our investment to a recent 5 Year Fixed term Bond, paying monthly interest.
We have never known a Company to be so flexible in effecting some changes, and done with such helpful thought, concern, thought, warmth and kindness. Truly outstanding.
If only all firms were like this in having mature , reasonable relationships between company and customer the World would be a better place. Thank you MHBS

.Excellent customer service from Jay in the Market Harborough branch when opening 2 accounts 17-7-2026.
Also a mention for Clare from the Savings Team who set up the meeting 13-7-2026.
This building society is so welcoming, friendly and helpful.

Excellent and friendly service from Emma dealing with an online banking problem.

I had an excellent experience at the branch. Jen Zemlin made the whole process of opening and transferring funds very easy and handled everything very professionally.

Very efficient service.
The person I dealt with was friendly and very efficient. My issue was quickly resolved.

Called in to get the paperwork I needed for an account and was helped by Rachel. She was so friendly, helpful and efficient. Great customer service. Thank you, Rachel!

got through to some one quite quickly. They gave clear instructions how to resolve the issue and stayed on line to help me through that process. Perfect.

Really great service. Follow thru on what they say they'll do... does not happen with everyone these days sadly, but MH were really good.

I opened my 1st savings account a few weeks ago. I’m neurodiverse and struggle with many similar things - I’ve spoken and had support from several members of the team and all have been exceptional in knowledge, actually doing what they said they would, patience, and general attitudes. This building society reminds me of how customer care and service used to be - it really is extraordinary and I’m so pleased that I found them.
For anyone like me not great with computers and form filling etc I’m sure they will find a team and organisation happy and able to support through the necessary processes.
Well done and thank you - very very special

It was easy to set the account up as required and access it. The problem is the slow rate at which payments into it were applied. One payment over the weekend did not show up until Monday lunchtime. How much interest was lost in those 2 days?

I have recently opened a savings account. Their website is easy to navigate. I phoned their customer services for support, as there was something I did not understand. I was greeted by Emma who was very helpful, polite and pleasant and, above all, understood me. Also, I only had to wait about 10 seconds for the phone to be answered which was reassuring. It's a pleasure to save a little with MHBS.

Emma was very patient, helpful and clear in her explanations and directions.

I received a recommendation for MHBS and wasn’t disappointed.
The application to open an account was simple and straightforward.

I had got my MHBS password wrongly recorded and this necessitated a phone call for assistance. This was not something I was looking forward to as I'd had some poor helpline experiences recently, but..... wow!
My call was answered very promptly by Alicia and what a breath of fresh air she was, so wonderfully clearly spoken, a warm and friendly greeting and oh, so efficient! No confusing questions, everything was straightforward, succinct and reassuringly pleasant. Alicia was a fantastic ray of sunshine and made the phone call a pleasure.
Based on this fabulous interaction I opened a new savings bond as I felt reassured that if I had any queries there would be someone friendly and competent on the end of the phone to help.
Many thanks Market Harborough Building Society, you have an absolute star in Alicia.

First time being a customer AND being apprehensive about being scammed. The last person that I spoke to was patience and professionalism personified for which I am truly grateful, thank you!

I needed to call the Customer Service department a second day in a row. Once again, I received a truly rare first class service. Emma who stayed with me while I navigated glitches on the online form was both efficient and incredibly helpful and kind.
The 5 Stars are for the human service received, but I'm afraid the online site is far too fussy and not adequately clear. I understand the need for security but it should be coupled with customer convenience as well.

Positives: excellent customer-facing telephone assistance with online account access. Bond application process also refreshingly straightforward. Negative: as an existing member of the society, found the subsequent account verification/approval/opening process inexplicably slow.