Mexgrocer.co.uk Reviews 

533
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide range of authentic Mexican foods, the user-friendly website navigation, and the exceptionally fast shipping services provided. Consumers note that their orders consistently arrive quickly, carefully packaged, and in completely perfect condition for immediate culinary preparation at home. However, some people mentioned experiencing occasional problems such as delivery mistakes to incorrect addresses, missing items from their boxes, or damaged products arriving at their doors. Despite these specific drawbacks, most shoppers remain deeply satisfied with the overall selection, quality, and promptness offered by the business.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting that orders arrive quickly and... See more

Product

Consumers find product to be positive, highlighting a wide range of authentic Mexican food, drinks, and... See more

Order

Customers consistently note positive experiences with order processes, highlighting speedy deliveries and... See more

Quality

Reviewers mention positive feedback about quality, highlighting excellent product standards, great selection,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy to order, delivery arrived on time and was a great surprise for my husband who used to drink Dos Equis at a Mexican restaurant and didn't think it was available anymore. Will definitely be... See more

Rated 5 out of 5 stars

I have a cupboard full of Mexican goods, I am not sure how but these guys keep on providing me with the traditional goods I want. Mexican flavours are so unique and I can now experience them at home... See more

Rated 5 out of 5 stars

It couldn't have been better. The Website was easy to use: navigate/order/purchase. Good selection of delicious foods which were well packed and arrived quickly. I'll be back!

Rated 5 out of 5 stars

I bought something as a B2C client with a click and collect. Their range of products is phenomenal and the lady who assisted us when we went to pick it up was lovely. It’s a great discovery for us as... See more


Company details

  1. Mexican Grocery Store
  2. Alcoholic Beverage Wholesaler
  3. Beer Distributor
  4. Confectionery
  5. Grocery Delivery Service
  6. Soft Drinks Shop

Information provided by various external sources

Mexican Food online at MexGrocer.co.uk: Shop for Chillies, Tortillas, Tamales, Tomatillos, Nopales, Chipotle Chili Peppers, Masa Harina, Cooking Sauces, Presses and more plus find recipes.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

533 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(533)

41 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Authentic and delicious

As always, quality products, quick delivery, and decent prices. I am from the U.S. where Mexican restaurants are plentiful and authentic. Living in England, I have to create my own authentic Mexican food, and Mexgrocer.co.uk gives me the ingredients I need.

24 February 2025
Rated 5 out of 5 stars

Fantastic service

Fantastic service. We has used them several times and the deliveries are always good. This time ordered on Sunday before Christmas and the order was delivered on Tuesday (Christmas Eve).

22 December 2024
Unprompted review
Rated 5 out of 5 stars

Top Class Service

I bought some Chili Maven from these guys.
By a mile the best tasting sauce you can have with any meal.
Excellent response from their team when I had some questions about their products.
Top class service from a great company

20 December 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

A really good experience shopping at Mexgrocer. Although our parcels were delayed a few days due to the delivery company the customer service was extremely efficient and helpful trying to resolve the issue.
We will definitely continue ordering from this company.

25 November 2024
Rated 3 out of 5 stars

Missing stuff

I’m quite frustrated with my recent experience. After spending £50, I was really looking forward to receiving the bonus candy that was promised for orders over that amount. Additionally, I was disappointed to find that the Mansion jar, which was supposed to be included as a bonus for ordering three Jarritos, was missing. It’s disheartening to have not received any of the items I was excited about, especially since they were advertised as part of the promotion. This has definitely left me feeling unsatisfied and let down. I hope this issue can be addressed so that future customers have a better experience.

25 October 2024
Mexgrocer.co.uk logo

Reply from Mexgrocer.co.uk

Hi Natali,
We're very sorry that you didn't receive either item as part of the promotion. Stock was very limited for the promotion, but if you send us an email info@mexgrocer.co.uk with your order number, we're going to arrange for something to be sent out to you.

Rated 1 out of 5 stars

They send beans that expired in 5 days…

They send beans that expired in 5 days ( I ordered two cases.) The associate I talked to said "they said on the site the expire in 5 days", needless to say, I did not see it. She sent me a link to return it. They only take returns if they are not expired. Seriously, I am so so disappointed. Very bad customer service

3 October 2024
Unprompted review
Mexgrocer.co.uk logo

Reply from Mexgrocer.co.uk

Hi Karen,
I'm afraid you didn't order from Mexgrocer UK. We would kindly ask that your remove your review as its not for us.

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