Metro Supply Chain Group Reviews 

Ordered from Costco, got confirmation from them 4 days later that my order was shipped. 3 day later I receive a call from Metro last mile saying I need to schedule my delivery. Ok sure. He tells me that they only come to my area on Wednesday and that the next available delivery date is July 9!!! I ordered on June 6th... Told him how that was simply unacceptable, that I did not order over seas!!! He sais well your other option is to cancel your order. DUDE!!! I want my order you fool!!!
Called Costco to complain. I told them I know it's not their fault but to please consider changing carrier. Simply ridiculous. They offered to send me a gift card to use in warehouse. The lady I spoke to was very nice and understanding but there was nothing she could do.
By reading all these comments, I wonder why Costco has not changed carrier yet as it seems this company has been the shits for a long time.

Terrible company. Was supposed to receive a Costco delivery on a Friday. Spouse and I took a day off from work for this. They gave me a call - I could answer as I was away from the phone and they just left. This is unheard of. The least a delivery company can do is knock on the door or ring the bell. We were both home - just not near the phone when the call came in. How can a delivery company simply call and leave because customer failed to answer the phone call? They even declined to deliver end of the day and we were forced to re-schedule.

The unfortunate part is - they have a contract with a reputable company like Costco. So every shenanigan of theirs will drag down the reputation of Costco. But I am sure the executive at Costco who most likely received a kick-back for handing this company the contract does not care and hence the consumers must suffer!

zero effort in making a successful delivery

Companies will cost themselves customers by using Metro Supply Chain.

I was expecting a Costco delivery on a Saturday. Had people coming out to help with my heavy item. Metro phoned and told me they can't deliver because their truck broke down. I suggested they rent one but was informed they could not do that. I was then told next delivery would be later in the week (I which I'm working) or the next weekend. I can't belive a large delivery company cannot fulfill their delivery orders because one truck broke down!!! What a joke

Dont bother you cant go to the toilet, i have ibs and stomach problems and the south african manager Claudia lied and said she coaught me sleeing literally a day before my endoscopy and got me sacked, horrible evil spite ful woman and her breath stinks

Customer service is very bad / never delivery item as promised time

Delivery guys, Ron & Colby arrived on time as promised. I received a call 30 minutes before to give me a heads up. They were kind and respectful of my property. The hook ups for my laundry pair were done properly. They removed all the packaging & old hoses etc from my property, to be disposed of at their end. Thank you Ron & Colby.

I had several major appliances delivered by this company this weekend and have to say I am very surprised seeing the prior comments. My delivery was extremely professional. Balkar and Jaspreet made every effort to ensure I was happy. They were very careful getting the appliances into my condo, set them up, leveled the stove, simply top notch service. I appreciate their patience and professionalism. Thank you kindly! I give 5 out of 5 stars. 🌟

Bikramjeet and Aman made fantastic delivery. They were right on time and effortlessly dropped all the stuff to my home. Very friendly and punctual. 5 starts to both!

Would give less if I could
Delivery drivers were smoking when arrived, left cigarette butt in my driveway. Were mad when I wanted them to take the item out of the box after purchasing white glove service. Tracked mud all through my house and left my house smelling strongly of cigarette smoke, could not get the smell out for a long time.
Back out of my driveway and hit my mailbox, ruined the mail box, broke the post and drove away.
Reported it and the company "investigated" and drivers said they didn't do it so now I am stuck repairing and paying for concrete, post and a new mailbox.

Absolutely disgusting company all around

A delivery service that doesn't deliver furniture to your unit is ridiculous. They consider that "white glove". Even amazon makes an effort to deliver items to your unit. Shame on any company using Metro Supply Chain as a delivery partner.

Worst delivery company I have dealt with. My wife was home all day to accept our Costco delivery and the driver was too incompetent to use an apartment buzzer so they didn't deliver our item - looks like other reviews have mentioned the same thing. Frustrating but whatever, but when I called the costumer service to get it rescheduled it, the costumer service person was the rudest person I have ever talked to over the phone and I will do anything not to have to deal with them again. Costco please stop using them to deliver items.

Terrible service, we were told at 2 pm they would be 20 mins late. It is now 800 pm and we got a follow up call saying they would come between 830-900 pm. This is very poor planning on the driver's and also hard to believe as online it says they still have 2 more stops before coming to our house. We have a baby sleeping now and it won't work. I asked if they could deliver it tomorrow and they said they are booked up until mid next week. How do deliveries the next day take precedence over failed deliveries from the day before? This company is a joke and think that it's reasonable to come in your home after 900 pm to pick up old appliances and drop off new ones.

I didn't receive confirmation from Metro Supply after I placed my order and picked a delivery day through Costco Online. The night before the delivery day, I assumed was going to happen, I clicked on the tracking info on my order and found that this is where they had put the delivery window info. No one called to confirm that they had the correct information or let me know the delivery window. The first conversation I had was with the driver saying he would arrive in a 1/2 hour. When he didn't show, I called him back twice - no answer. 1 1/2 hours later he called saying he was having trouble finding the address. Turns out there was a typo on the ending of the street name. The postal code and house number were correct, as was the billing address. I let the driver and his dispatcher know, and they told me they were 10 kms away. I then received another call from their office, saying they couldn't deliver because they needed Costco's approval. I called Costco and they immediately contacted MSCG. But, MSCG still refused to reroute even after Costco went through hoops to correct the typo and give them confirmation to go ahead. I let MSCG manager Ashmeet know this - she kept raising her voice to speak over the questions I had and told me I need to just be quiet and listen to her and reschedule, that other people are waiting for their deliveries, so I needed to wait until the following week. I said I had been waiting a week and took the day off work, why are all other customers more important? They were 10 minutes away, I didn't need haul away, and there was still another 1.5 hours left in the window they gave me. I have to reroute orders for clients all the time - this was an easy case, since I knew exactly where the driver was and his contact info. She refused to answer, tried to force me to schedule a week later, and then hung up on me when I said that was unacceptable and wanted answers to my earlier questions. I really hope they record their calls. I'm sure Costco gets a lot of complaints and will soon get rid of this ridiculous "Logistics" company.

Terrible delivery service. Instead of delivering my furniture to my apartment, they dumped five massive boxes in my condo lobby and told me to ‘find someone’ to help me carry them upstairs. Completely unacceptable and unprofessional. Avoid this company if you expect proper delivery service.”

The delivery driver named "raman" tried to gain entry into my condo stating repeatedly " he needs to talk, he needs a hug, he's into older women, is my husband home". The order was placed online locally, but came from Toronto warehouse who uses this deplorable company.

Absolutely terrible experience. They were extremely late, ultimately arriving near 7PM. Their "installation" of the washing machine was poor, resulting in a slow leak which damaged the ceiling below (becoming evident several days after they left). This resulted in a $300 plumber bill, not to mention the cost and labour to fix the stain in the ceiling. I will never buy appliances from Costco again.

This company delivered a fridge, and scrapped my hardwood floor when installing. I sent pictures of the damage and they say it was not their fault and they will not pay for repairs. IMPORTANT- Do not sign off on any delivery from this company until a week after the delivery so you can ensure that the product is working and you can document any damage they create.

A complete joke of a company. Delivered my package worth $1,000 to the wrong address. Left on the pouch. Driver didn’t try and contact us the way Best Buy said they would. Best Buy was just as bad to deal with. Both companies are jokes.

Terrible delivery service. We were supposed to get a fridge delivered and we were home during the delivery window and they didn't even knock on the door or wring the door bell, they just left the "sorry we missed you" note and that was it. We have two dogs in the house if they knocked the dogs would have noticed, so they did not even attempt to deliver it.