Agent was very helpful. She offered several options for my cruise. She answered many of my questions. We had a follow-up meeting to discuss my trip further. I decided to go with Metropolitan Tour... See more
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Review summary
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Based on these reviews
Diego has been a great help and has shown great commitment. He has shown a keen interest in our wishes and has come up with excellent recommendations. It has been an invaluable support.
Company replied
Anddy reached out immediately to help us plan a trip with very little time to plan. He was so pleasant and made an itinerary to meet just what we had asked for. He put everything together and once w... See more
Company replied
Diego Zapata at Metropolitan is an amazing travel expert. He came up with a choice of trips for us to help fit our dates and budget. He was enthusiastic and friendly without being pushy. He wanted th... See more
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Company details
Written by the company
At Metropolitan Touring, we’ve been crafting life-changing journeys across Ecuador, the Galápagos Islands, Colombia, and Peru since 1953. As South America’s leading DMC, we connect travelers with nature, culture, and community, creating meaningful experiences that positively impact both people and the planet. Over seven decades, we've gathered thousands of unforgettable stories from our guests, each one as memorable, significant, and transformative as the next. Every journey fosters profound connections between the traveler, the places they visit, the people they travel with, and the people they meet. Ultimately, we are in the connections business—building experiences that inspire and transform. Let’s explore and transform, together. Explore the Galápagos with Our Premier Yachts For an unparalleled Galápagos adventure, we offer three exceptional yachts: Yacht La Pinta: A 48-passenger luxury vessel featuring 24 spacious cabins, a jacuzzi, fitness room, and a glass-bottom boat for unique marine life views. Metropolitan Touring Yacht Isabela II: An intimate 40-passenger yacht with 20 elegant cabins, offering sea kayaks, a glass-bottom boat, and a sun deck for panoramic views. Yacht Isabela Santa Cruz II: A modern 90-passenger ship with five spacious decks, featuring a science center, hot tubs, and multiple dining options. Crucero Santa Cruz Galápagos Encounter the Galápagos Big 15 Embark on a journey to witness the "Big 15" of the Galápagos—iconic species that define the archipelago's unique biodiversity. These include the Galápagos giant tortoise, blue-footed booby, flightless cormorant, and the only tropical penguin species, the Galápagos penguin.
SPIRIT, PASSION AND VISION
Written by the company
- OUR MISSION
- To transform the lives of our explorers through memorable experiences in destinations unique to their nature, history, and culture.
- OUR VISION
- To be the gold standard of excellence in the travel industry in South America.
- OUR COMMITMENT
- Given our origins in the fragile and globally important Galapagos Islands, from our company’s origins, we have sought to be conscientious stewards of the destinations in which we operate and responsible contributors to the well-being of the communities that form part of our value chain. Sustainability is part of our DNA, today embedded into every facet of our operations through the ESG framework and our commitment to creating positive impacts on both people and the planet.
Contact info
Av de las Palmeras N45-74 y de las Orquideas, EC170513, Quito, Ecuador
- (+1) -855-500-0496
- info@metropolitan-touring.com
- www.metropolitan-touring.com
Best Summer Deal 2025
4.9
Excellent
187 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Good communication and quick response…
Good communication and quick response to our questions. We haven't taken the trip yet, but we're hopeful that everything will go as planned!
23 April 2026
Responsive communication and follow-up.
22 April 2026
Incredible La Pinta cruise of Galapagos…
Incredible La Pinta cruise of Galapagos South and Western itinerary. Staff satisfied every request to the point of having to be more careful about comments made. Henry, one of our naturalists, instilled in us the same passion for the islands as he has. Casa Gangotena an exceptional introduction to Ecuador in the heart of Old town Quito. Lunch and siesta swimming at Finch Bay hotel in Santa Cruz a bonus. Would visit Metropolitan hotels, tours again.
10 April 2026
Reply from Metropolitan Touring
Dear Laura,
Thank you very much for your wonderful words.
We are delighted to hear that your experience aboard La Pinta on the South and Western itinerary was so memorable, and that our team exceeded your expectations. It’s especially rewarding to know that Henry’s passion for the islands made such a meaningful impact on your journey.
We’re also pleased that you enjoyed your stay at Casa Gangotena and your time at Finch Bay Hotel, creating a well-rounded experience in Ecuador.
Your kind recommendation means a great deal to all of us at Metropolitan Touring, and we truly look forward to welcoming you again in the future.
Warm regards,
Metropolitan Touring
Diego has been a great help and has…
Diego has been a great help and has shown great commitment. He has shown a keen interest in our wishes and has come up with excellent recommendations. It has been an invaluable support.
16 April 2026
Reply from Metropolitan Touring
Dear Peter,
Thank you for your kind words.
We’re delighted to hear that Diego provided you with such dedicated and thoughtful assistance. It’s wonderful to know his recommendations and commitment made a positive impact on your experience.
Your feedback means a great deal to us, and we will be sure to share it with him.
We hope to assist you again in the future.
Warm regards,
Metropolitan Touring
Metropolitan Touring exceeded my expectations
Metropolitan Touring exceeded my expectations from the beginning with Carolina Escobar to the guides in Quito, and the fabulous Isabella II. The staff and crew were professional, attentive and kind and excellent at their jobs. I was in heaven in the Galapagos!
14 March 2026
Reply from Metropolitan Touring
Dear Nancy,
Thank you for your kind words. We’re delighted to know your experience exceeded expectations from the start with Carolina Escobar through your journey aboard the Isabella II.
We’re glad our team’s service made your time in the Galápagos Islands so special.
We hope to welcome you again soon.
Warm regards,
Metropolitan Touring
Reply from Metropolitan Touring
Dear Cay,
Thank you for your kind words.
We’re delighted to hear that Anddy was helpful and responsive throughout your experience. Providing attentive and seamless support is always our goal.
We hope to assist you again in the future.
Warm regards,
Metropolitan Touring
Definitely 5 star service
Metropolitan Touring were assigned to us as our local support company in Peru as part of a bigger tour of South America booked through Trailfinders.
Every leg of our journey throughout Peru was excellent, whether it be being met at the airport and train stations and transported to our hotels, the various tour guides and drivers (particularly our guide Guido for Cusco, Machu Picchu and the sacred valley). Throughout our stay in Peru the whole process was seamless, efficient and very courteous and the overall level of service was outstanding. If we are ever back in Peru or other South American countries that they cater for, then they would be our go-to agents.
Would definitely recommend.
23 March 2026
Unprompted review
Reply from Metropolitan Touring
Dear Mike,
Thank you for your wonderful review and your kind words.
We’re delighted to hear that your journey through Peru was seamless and that you found our team to be efficient and courteous throughout. It is especially rewarding to know that your experience with our guides, particularly Guido, made your trip even more memorable.
Your recommendation means a great deal to us, and we would be honoured to assist you with future travel plans in South America.
Warm regards,
Metropolitan Touring
Anddy is the best!
Anddy Males was a fantastic Destination Expert to work with. He was detailed and thorough and answered all of our questions timely. Highly recommend him!!!
6 April 2026
Reply from Metropolitan Touring
Dear Brad,
Thank you for your kind words.
We’re delighted to hear that Andy provided you with such detailed and timely assistance. Your recommendation means a great deal to us, and we will certainly pass on your feedback to him.
We hope to assist you again in the future!
Warm regards,
Metropolitan Touring
The agent was great in helping with our…
The agent was great in helping with our trip to the Galapagos.
2 April 2026
Reply from Metropolitan Touring
Dear Scott,
Thank you for your kind words.
We’re delighted to hear that our agent was able to help you plan your trip to the Galápagos Islands. Providing helpful and seamless support is always our goal.
We hope to assist you again in the future!
Warm regards,
Metropolitan Touring
Expert Guidance
The attentive staff at Metropolitan Touring helped to ensure my questions were answered. Plus, they went above and beyond to make expert recommendations to ensure we had a smooth trip. Highly recommend!
2 April 2026
Reply from Metropolitan Touring
Dear Samara,
Thank you very much for your kind words.
We’re delighted to hear that our team was able to assist you, providing expert recommendations to ensure you had a smooth and enjoyable trip. Your feedback motivates us to continue providing an exceptional service.
We hope to assist you again in the future!
Warm regards,
Metropolitan Touring
Metropolitan Touring Excellent
Metropolitan Touring has very unique and exciting experiences to offer. Their destination experts are very professional and thorough. They respond quickly to emails and provide prompt feedback and answers.
31 March 2026
Reply from Metropolitan Touring
Dear Terri,
Thank you very much for your kind words about Metropolitan Touring.
We are delighted to hear that you enjoyed our unique experiences, and that our destination experts provided you with professional, timely assistance. Your feedback motivates us to continue providing an exceptional service.
We hope to assist you again in the future.
Warm regards,
Metropolitan Touring
Rosa Mena did a fabulous job arranging…
Rosa Mena did a fabulous job arranging our trip!
30 March 2026
Reply from Metropolitan Touring
Dear Becky,
Thank you very much for your kind feedback. We’re delighted to hear that Rosa Mena did such a fabulous job of arranging your trip.
We really appreciate you taking the time to share your experience, and we look forward to being part of your journey.
Warm regards,
Metropolitan Touring
Our treatment was prompt and thorough.
25 March 2026
Reply from Metropolitan Touring
Dear Gavriel,
Thank you very much for your kind feedback. We’re delighted to hear that you received prompt and thorough assistance from our team.
We really appreciate you taking the time to share your thoughts.
Warm regards,
Metropolitan Touring
Agent was very helpful
Agent was very helpful. She offered several options for my cruise. She answered many of my questions. We had a follow-up meeting to discuss my trip further. I decided to go with Metropolitan Tours after I speaking to Maria and also attending a lecture from Klaus at the LA Travel and Adventure show. It was the best option for me being a solo travler.
23 March 2026
Reply from Metropolitan Touring
Dear Sylvia,
Thank you very much for your kind feedback. We’re delighted to hear that our team provided helpful guidance and answered your questions throughout the process.
We’re also glad you chose to travel with us, and that you found your experience to be a good fit for your journey as a solo traveller.
We truly appreciate you taking the time to share your thoughts.
Warm regards,
Metropolitan Touring
Maria Paulina
Paulina was responsive and communicated easily with us. She was prompt, friendly and informative. Great to work with and got us exactly what we wanted. We are excited about this trip!!
23 March 2026
Reply from Metropolitan Touring
Dear Cindy,
Thank you very much for your kind feedback. We’re delighted to hear that Paulina was responsive, friendly, and attentive to your needs, helping you plan exactly what you were looking for.
We truly appreciate you taking the time to share your experience and are excited for your upcoming trip!
Warm regards,
Metropolitan Touring
Reply from Metropolitan Touring
Dear Taylor,
Thank you very much for your kind feedback. We’re delighted to hear that you had a positive experience working with our team.
We really appreciate you taking the time to share your thoughts.
Warm regards,
Metropolitan Touring
Carolina was great
Carolina was great. She was patient with us and answered all of our questions. We are excited for this trip.
20 March 2026
Reply from Metropolitan Touring
Dear Jason and Regina,
Thank you very much for your kind feedback. We’re delighted to hear that Carolina was so attentive and helpful, answering all your questions.
We really appreciate you taking the time to share your experience, and we look forward to welcoming you on your upcoming trip!
Warm regards,
Metropolitan Touring
Very professional service
Our destination expert was friendly, clear and efficient, and answered all our questions. She curated the tour to our requirements and responded promptly at each stage of the booking, making the whole process smooth and straightforward.
14 March 2026
Reply from Metropolitan Touring
Dear Sue,
Thank you very much for your kind words. We’re delighted to hear that your destination expert was friendly, clear, and efficient and that the booking process was smooth and tailored to your needs.
Your feedback means a great deal to us, and we appreciate you taking the time to share your experience.
Warm regards,
Metropolitan Touring
Trip processing was easy.
12 March 2026
Reply from Metropolitan Touring
Dear Jim,
Thank you very much for your kind comment. We are delighted to hear that you found the trip planning and booking process easy and smooth.
Your feedback means a great deal to us, and we truly appreciate you taking the time to share your experience.
Warm regards,
Metropolitan Touring
Reply from Metropolitan Touring
Dear Natalie,
Thank you very much for your kind comment. We are delighted to hear that you were pleased with the quick turnaround time.
Your feedback means a great deal, and we truly appreciate you taking the time to share your experience.
Warm regards,
Metropolitan Touring
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