METROBUS Reviews 306

I'm so grateful for your service it's such a blessing for the people who are struggling financially. But for me I'm from the country where we never had this kind of support so I'm so thankful.

Travel daily to/from school on the 611, good service, normally on time but sometimes late, which is normally on the service updates if it is over 10 mins late. Only flaw I have is that the bus gets ve... See more

Special shout out to Carol at Metrobus Crawley. My son left his phone on the bus, we reported it lost and within an hour Carol called back to say they had located it for us to collect. Great ambassado... See more

I want to give a huge shoutout to Carol at Metrobus Crawley. Two weeks ago, I lost my £200 suitcase on the bus. I checked that day, submitted an online request, and heard nothing. But today, I went in... See more

Thank you to the honest person who handed in my wallet, which was left on a bus. Saved me having to replace my bus pass, driving license, health card and various other items. And, thank you to the tea... See more

Big thanks to Metrobus and especially Carol for helping me get back my phone that I lost on the bus! I filled in the online lost property form and was amazed at how quickly they got in touch. Carol wa... See more

Received amazing service from Carol yesterday at the Crawley Metrobus, I had lost my Gatwick pass and at the time her system had shut down, she did everything to help me out and was so lovely! Best... See more

I would like to share very positive feedback about Carol for the exceptional customer service she provided to our family. Yesterday, my daughter accidentally left her school bag on the bus after sch... See more

Buses always delayed, lotsbof cancellations, rude drivers. No organisation at all, lots of buses running one way, nothing going the opposite way. 40 min waiting for a bus thats supposed to run every 7... See more

I had lost my laptop on the metro bus. The efficient support team very well coordinated with my calls and I received the laptop back just in two days time from their travel shop. I appreciate that the... See more

My son (again) left his sports bag on the bus, and I completed Metrobus's online lost property form. Again, I had amazing service. I got a phone call from friendly Carol, and I went round to pi... See more

The message says approx a 15 minute wait to have your call answered. I've just been on 28 minutes and so fed up of listening to their music I've given it up as a bad job. They're either needing more... See more

Incredibly friendly bus driver directed me to the office. One of the admin team was being incredibly patient with the slightly clueless customer ahead of me in the queue, another member of the team ca... See more

My AirPods had fallen out of my pocket on a journey home from work. I was able to track them to the bus depot. Carol was very helpful in taking my contact details the following day and ringing me when... See more

My wife left her phone on the bus. It was found by a Metrobus employee who delivered it safely to the Crawley depot. We were able to pick it up the following day with no hassle at all. Everyone involv... See more

For a semi rural service the metrobus is the worst service. Yesterday Tuesday 29th April I saw the 420 on the opposite side of Sutton Station on its way to Sutton bus garage around 5pm. It sta... See more

I want to sincerely thank the Metrobus team for their honesty and efficiency in helping me recover my phone which I had accidentally left it on a bus. I reported the incident through the official... See more

Just took a bus 400 and driver did not stop when pressed a STOP button. When told him about instead of simply be apologetic he stated he doesn’t understand why I couldn’t get out on the next stop. He... See more

I had an issue with double payments being taken on a subscription for my daughters student metrovoyager ticket. Carol and Phil were brilliant, they were both incredibly helpful and sorted out the issu... See more

On average about 15-20 late everyday making me late for work, 3 turn up between 5 mins then nothing for god knows how long, terrible time table getting worse…… SORT IT OUT SHITHOUSE

As always, Metrobus have been very helpful and I can honestly say they have one of the very best customer service teams with whom I have had dealings. Always polite and eager to sort things out whenev... See more

A member of staff at Metrobus went out of her way to call my son’s school when he had left he’s PE kit on the bus. Which I then got notified and collected it. Excellent customer service. Many thanks... See more

I would like to thank Phil, in the metro bus station office for his patience and understanding yesterday whilst I purchased a bus pass, thank you Pamela Neal

Lovely reply from Kayleigh, in reply to my Metrobus complimentary message. Glad to see that a point I made on the new bus design will be investigated. Regards, Bob Reeves

Carol was very helpful, she was so patient with me whilst I tried to identify my lost item. Great customer service, thank you 😊

I came in today to find my keys that was lost yesterday and was informed they had it by description only in about 20 seconds, carol and Phil were amazing, glad to have my keys back

My email was answered quickly and in a very polite and helpful way. Mr David Brown is a credit to Metrobus and can be relied on to sort any problems out.

Spoke to Carol and Leslie, made the process both fast and easy. A welcoming environment that almost makes me want to lose something again.

The phone was answered quickly and a friendly, helpful guy named Phil knew exactly what I was talking about and was also there today at the Travel Shop when I picked up the lost item and remembered ta... See more

Great custom service by carol and Phil as couldn’t find originally but didn’t give up and took time to find it and they did with great smiles willing to help a great asset for the company

Everything was perfect, I’d lost my wallet but filling in the lost item form and got a quick speedy response and managed to get it back with everything accounted for

Well just good things to say after my initial complaint , quick straight answer and fast solution to the complaint, couldn't say better things. Well done thank you

The staff at Metrobus depot are very nice and kind, especially Carol whom who I spoke to and kept my son’s kit.

The staff were understanding and helpful with my concern and the timing between my email to the company and their response to my email was executed really well. I am very happy with my customer suppor... See more

I left my phone on the no 1 bus in Broadfield,Crawley today. I was in a panic as I'd not only lost my phone but my bank card and my bus card as well. I rang it to see if someone answered it. It wa... See more

I have a great epierence with Carol She talk tk me nicely and helped me in my student card Very helpful and cooperative Thanks to metrobus and lovely Carol

The company has canceled my card from working. This is due to a new system by which once failed to take payment they don't let you back on. This would be reasonable if they hadn't actually received th... See more

Driver completely ignored the bell I rang requesting him to stop 3 times! I ended up 2 stops past my house stop which is quite a distance and even then had to walk down the aisle on a moving bus to ge... See more

Shocking that there are so many 5 star reviews because it’s really not a 5 star service. The constant trend of buses being late or not showing up on time is extremely inconvenient especially when budg... See more

My daughter left her PE kit on the bus. The kind driver handed it in to the bus depot and the lovely lady carol behind the desk kindly called the school to inform they had it. I’m very grateful for th... See more

Phil was very helpful to me, in helping me locate my daughter trainers , which she left on a bus. If it wasn’t for him, none of this would’ve happened.

Bus driver was really kind and put it in office where the ladies Carol and Jolene was really helpful and gave me some advice

Bus 93 runs from Horsham to Dorking. I take it to work, and something goes wrong every day. There's only one bus an hour, and they either arrive at the stop too early and never waits for departure tim... See more

The drivers are nice and the service is OK when run well, but very frequently the services are cancelled or I stay a long time in the bus stop waiting for my Bus. Also, the most expensive tariff of al... See more

Excellent cheerful driver - every time I use the Metro 23 to Worthing or return visit. Her name is Ella.

Use a train instead. In short, metro bus needs closing down and replacing with a company that can provide a service. I feel nothing but hatred for metrobus as its a waste of time and will ruin your jo... See more

Yet again for the 8th time in 14/15 months my Metrovoyager weekly ticket on the key card failed to activate.The Lady on phone admitted it was beyond their control.Is It beyond control to take quick pa... See more

I had great experience at Crawley metrobus station they helped me step up my student bus ticket and even verified me there so I could use my ticket that day

My daughter lost her iPhone staff had presence of mind to charge phone so it could be located on find my iPhone. The staff were super helpful ‘can do’ and friendly.