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2.6

Poor

TrustScore 2.5 out of 5

13 reviews

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Rated 1 out of 5 stars

How Many Lives Need To Be Affected Before Meta Cares?

I genuinely cannot understand how a company as huge as Meta can continue operating the way it does while so many people have nothing but bad experiences to share. For a business of this size, with this much money, power, and control over people’s businesses, communication, memories, and livelihoods, it is shocking how little accountability exists when things go wrong.

Everywhere you look there are thousands of people saying the same thing — accounts wrongly suspended, business pages disabled, memories lost, no explanations given, no proper support, and absolutely no urgency when real people’s lives are being affected. How can a company worth billions continue to allow faulty systems and automated decisions to damage people’s income and daily lives without providing proper human support?

My own business page has been wrongly suspended, and this is not some small inconvenience that can simply be ignored. This page is directly connected to my income, my clients, and my ability to earn a living. While people at the top of Meta continue making money regardless, ordinary people like me are left dealing with stress, financial loss, uncertainty, and the fear of losing everything we have worked hard to build.

What makes this even worse is that there is almost no real support unless you pay for Meta Verified. That means if you want any chance of speaking to a real person, protecting your business, or getting actual help, you are pushed toward paying more money to the same company that has already caused the problem. It feels completely wrong that the only way to feel protected on a platform you rely on is to pay for access to basic human support.

How has this become normal? How is this not being spoken about more publicly? Why is it accepted that so many people are losing business, losing money, losing years of memories, and being ignored while automated systems continue making mistakes?

The people running this company will never understand what this feels like for ordinary people who work every day, who depend on their business pages to survive, who do not have endless money sitting behind them to absorb these losses. When your page is removed, your clients disappear, your income drops, your stress rises, and yet there is nobody taking responsibility.

The impact this has had on my mental health has been huge. The frustration, stress, and helplessness that comes from being ignored by a company this powerful is exhausting. It feels like people are completely invisible unless they are paying.

For a company this large, the lack of care, accountability, and proper support is shocking. Too much power, not enough responsibility, and ordinary people are the ones paying the price every single day.

7 March 2026
Unprompted review
Rated 1 out of 5 stars

Absolute numpties

I have never had such terrible service from a company. I honestly don’t even understand how none of you understand what I’m trying to explain.

It’s simple, let me break it down..

1. I was verified with meta on Instagram and tried to make my Facebook business page verified.

2. I cancelled my subscription so I could do the dual sub for Facebook AND Instagram.

3. It wouldn’t let me resubscribe back to meta and put me on a waitlist.

It’s that SIMPLE. So why has it become such an issue?

Please just fix this mess

30 September 2024
Unprompted review
Rated 1 out of 5 stars

Worst Service Ever

Worst Service Ever - Meta Pro Team is Hopeless

Dealing with Meta Pro Team has been a nightmare from start to finish. They promise to call but never do, and when they finally decide to reach out, it's at an ungodly hour when no one is ready to discuss business. When I do manage to get in touch with someone, it's clear that the agents have no clue what they're doing. They can't answer even the simplest questions without needing to escalate the issue, and the so-called "experts" they escalate to never bother to call back. It's beyond frustrating and utterly unprofessional. Save yourself the headache and avoid them at all costs.

20 August 2024
Unprompted review
Show reviews in all languages. (13 reviews)

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