I ordered the rose gold pendant either boy and girl charms …. really lovely quality main disc quite weighted which was good engraving was lovely…… delivery was delayed due to shipping company and Merc... See more
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The First Merci Maman bracelet was crafted in 2007 by Béatrice de Montille, a French mum living in London, from her kitchen table. Merci Maman was born from the idea of cherishing special moments with uniquely hand-engraved gifts – we are with our customers for all their special moments in life. Celebrating motherhood, relationships with loved ones and the special connection between a mother and her children. At Merci Maman we create meaningful, contemporary, and personalised jewellery crafted by skilled hands to our beloved customers. Each keepsake is hand-engraved by a team of talented artists in our London and Paris ateliers. Each special piece of jewellery features complimentary personalisation and is hand-engraved within 24 hours of placing an order.
Contact info
Heathman's Road 25, SW6 4TJ, London, United Kingdom
- +44(0)20 7731 1377
- contact@mercimamanboutique.com
- www.mercimamanboutique.com
Replied to 87% of negative reviews
Typically replies within 48 hours
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Wearing the disc charm with other charms damages the cheap product. Don’t do it.
My sisters bought me a disc charm with two letters on the birth of my sons and two necklaces, one long and one short, all in all about £300 worth of products. Within months the disc charm started looking really discoloured and scratched, and the letter E catches on all my clothing which has caused it to bend and looks about to break off at any minute. I contacted customer services in the hope something could be done, but all I was told was that wearing other charms on the necklace with the disc could cause the metal to become discoloured over time. I’m really really disappointed. The website encourages wearing multiple charms and yet gives no warning about it damaging the products. I would never have worn them together if I knew this was going to happen. I’ve also been offered no solution about the terrible design of the letter E which I’m too scared to wear any more.
Delivery was fast but frustratingly the…
Delivery was fast but frustratingly the invoice saying 1) what it was and 2) how much it was, was strapped to the outside of the box so my partner saw it when it was delivered!
Also the engraving is so small and faint I genuinely can’t see it unless it is directly under a light. Quality seem fairly decent and arrived in good time, just disappointed with the engraving.
Eccellent webpage and service
Lovely item
Quick delivery and whilst I haven't…
Quick delivery and whilst I haven't seen the necklace in person because it was given as a gift. The receiver loved it.
Excellent customer service
Excellent customer service and would have no hesitation buying from this company again.
Great service- fast.
I ordered the rose gold pendant either…
I ordered the rose gold pendant either boy and girl charms …. really lovely quality main disc quite weighted which was good engraving was lovely…… delivery was delayed due to shipping company and Merci Mamman reimbursed my delivery fee and 15% discount on next purchase which I will make and also share website with friend🙏💕🏴🏴
Another beautiful piece
Another beautiful piece and v communicative re delivery etc. Thank you
The gift has not arrived three weeks…
The gift has not arrived three weeks after making the order. Missing my wife’s birthday…

Reply from Merci Maman
Beautiful Bracelet, Terrible Delivery Experience
We purchased a bracelet as a birthday gift, and while the bracelet itself looked lovely, the delivery experience was incredibly disappointing. We paid £15 for a next-day delivery to ensure it arrived on time, but instead it took over two and a half weeks to arrive—well past the birthday. The sole reason for paying the extra delivery fee was to make sure it would be there in time for the celebration, which clearly didn’t happen. Very let down by the service and would think twice before ordering again.
All our family has now our baby’s initial on the bracelet
I just can’t thank enough for our bracelets! They are exactly what I wished for!
Replacement chain for my engraved…
Replacement chain for my engraved pendant that received when my husband passed away . Excellent quick prompt service . With updates given re dispatch and delivery
Second time I’ve placed an order as a…
Second time I’ve placed an order as a gift and once again very pleased.
Swift turnaround and postage
VERY GOOD PRODUCT AND FAST DELIVERY
Very beautiful neckless with the…
Very beautiful neckless with the gravings. The chain is rather thin so it would have been appriciated to have the posebility to chose thickness and also length. Otherwise we loved it and the gifttaker as well <3
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