Merci Maman Reviews 10,113

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often highlighting the beautiful and precise engraving. Many consumers appreciate the efficient and fast delivery service, noting that their orders arrived promptly and in excellent condition. The overall service, from ordering to receiving the product, is frequently described as excellent and smooth. However, some customers experienced issues with delivery, with a few reporting significant delays or problems tracking their orders. There were also occasional concerns about product quality, such as items discoloring, scratching easily, or having faint engraving. A small number of people also mentioned receiving incorrect items or finding the chains to be thinner than expected.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers praise the beautiful jewelry, excellent... See more

Quality

Clients share positive opinions on quality, with many praising the beautiful jewelry, good quality, and... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting fast delivery times... See more

Order

People report positive experiences with their orders. Many reviewers found the ordering process easy and... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the quick, prompt,... See more

Based on these reviews

Rated 5 out of 5 stars

I ordered the rose gold pendant either boy and girl charms …. really lovely quality main disc quite weighted which was good engraving was lovely…… delivery was delayed due to shipping company and Merc... See more

Rated 5 out of 5 stars

The product was exactly like the pictures showed, the engraving was elegant and the inclusion of a special letter was not an issue. Lastly, the order handled within a day. This review is based on a si... See more

Rated 5 out of 5 stars

Product arrived in a very timely manner. When I needed to ask a question regarding my order, customer service was quick to reply with an answer. This is my second time ordering from this company- very... See more

Rated 5 out of 5 stars

very fast response--almost too fast. Maybe a little time should be given if you want to change your mind about an inscription. Overall, good experience.

Rated 5 out of 5 stars

My daughter-in-law wears the necklace with her first child’s name on it every day. With the birth of her second child I knew I had to get another one that’s a little shorter so both are visible at the... See more

Rated 5 out of 5 stars

This is the second purchase from Merci Maman and the jewelry is absolutely beautiful. I love the personalization, communication, and quick shipping. I wore my last necklace everyday for 5 years and I... See more

Rated 5 out of 5 stars

Replacement chain for my engraved pendant that received when my husband passed away . Excellent quick prompt service . With updates given re dispatch and delivery

Rated 5 out of 5 stars

Love my purchases with Merci Maman! Good selection, good quality, engraving is nicely done. I will continue to purchase personalized items with Merci Maman.

Rated 5 out of 5 stars

Very fast delivery and my order details being fufilled with a simple note with my order. Beautiful necklace my daughter is very happy.

Rated 5 out of 5 stars

A quick response when my parcel failed to arrive and the issue dealt with to ensure that the item was tracked and delivered.

Rated 5 out of 5 stars

Quick delivery and whilst I haven't seen the necklace in person because it was given as a gift. The receiver loved it.

Rated 5 out of 5 stars

Although I ran into some issues with my order, it was successfully resolved. Very happy with my bracelet.

Rated 5 out of 5 stars

The fact that it was engraved and sent from Paris. It was so easy to order on the website. The gift card is an absolute and unique gem, that becomes the icing on the cake.

Rated 1 out of 5 stars

Really difficult & disappointing situation. I made a typo when ordering but noticed it immediately after sending the order (in the confirmation email). I contacted the company twice in apx 5 minutes... See more

Company replied

Rated 5 out of 5 stars

I have bought from this company a number of times over the years . . . top quality products, great service & spot on delivery . . . thank you to them

Rated 1 out of 5 stars

We purchased a bracelet as a birthday gift, and while the bracelet itself looked lovely, the delivery experience was incredibly disappointing. We paid £15 for a next-day delivery to ensure it arrived... See more

Rated 5 out of 5 stars

It made a beautiful gift for my daughter very happy with the whole experience thank you

Rated 5 out of 5 stars

Amazing company, had many items from here and they never fail to deliver! Thank you so much team!

Rated 1 out of 5 stars

I placed an order for a Father’s Day gift on 10th March and paid £15 for the 1-2 day delivery service (Father’s Day was 15th June). The package has still not arrived. Merci have refunded my postage ch... See more

Company replied

Rated 5 out of 5 stars

Lovely necklace. Was engraved and sent in record time on time for First Communion. Very happy little girl.

Rated 5 out of 5 stars

I’m happy to received it. The customer service was quick and very helpful with my request to replace it. Thank you🫶

Rated 5 out of 5 stars

The quality of the product and the rapidity with which it was received, make for a fantastic experience.

Rated 5 out of 5 stars

As usual a lovely product and a super efficient, speedy service.

Rated 5 out of 5 stars

Purchased a beautiful chain & pendants with personalised engraving, arrived within 2 days. Couldn’t be happier with the service from Merci-maman

Rated 5 out of 5 stars

Second time I’ve placed an order as a gift and once again very pleased. Swift turnaround and postage

Rated 2 out of 5 stars

I love Merci Maman jewellery and I have various beautiful items brought as gifts. However over the years the quality and durability of the items has deteriorated, in my opinion of course. I jus... See more

Company replied

Rated 5 out of 5 stars

Extremly quick handling and delivery. The bracelet was beautyfully and correctly engraved. Very appreciated by the receiver.

Rated 5 out of 5 stars

Beautiful jewelry with angel and engraving, great quality with gold certificate, very good price for quality, fast delivery, a company worth recommending

Rated 2 out of 5 stars

Wrong item sent! I was really looking forwards to it, it was meant to be a gift, so disappointed.

Company replied

Rated 2 out of 5 stars

Very poor quality bracelet and can barely see the engraving! I have emailed the complany with my complaint and not had a response! Disappointing

Company replied

Rated 5 out of 5 stars

Engraving and shipment well organized. Most important - product is perfect

Rated 1 out of 5 stars

My sisters bought me a disc charm with two letters on the birth of my sons and two necklaces, one long and one short, all in all about £300 worth of products. Within months the disc charm started look... See more

Rated 5 out of 5 stars

Another beautiful piece and v communicative re delivery etc. Thank you

Rated 3 out of 5 stars

Lovely jewellery but I don’t think the quality quite matches the price. Within one wear the discs have scratches all over and the discs themselves feel thin (I’ve had disc pendants from other manufact... See more

Company replied

Rated 3 out of 5 stars

Delivery was fast but frustratingly the invoice saying 1) what it was and 2) how much it was, was strapped to the outside of the box so my partner saw it when it was delivered! Also the engraving... See more

Rated 4 out of 5 stars

Very beautiful neckless with the gravings. The chain is rather thin so it would have been appriciated to have the posebility to chose thickness and also length. Otherwise we loved it and the gifttaker... See more

Rated 4 out of 5 stars

Love my PERSONALISED INTERTWINED BRACELET husband bought me it 5yrs ago as an anniversary gift but I lost it , so had to replace it . Service was great easily ordered and came quickly.


Company details

  1. Jewelry Store
  2. Gift Shop
  3. Jewelry Engraver

Written by the company

The First Merci Maman bracelet was crafted in 2007 by Béatrice de Montille, a French mum living in London, from her kitchen table. Merci Maman was born from the idea of cherishing special moments with uniquely hand-engraved gifts – we are with our customers for all their special moments in life. Celebrating motherhood, relationships with loved ones and the special connection between a mother and her children. At Merci Maman we create meaningful, contemporary, and personalised jewellery crafted by skilled hands to our beloved customers. Each keepsake is hand-engraved by a team of talented artists in our London and Paris ateliers. Each special piece of jewellery features complimentary personalisation and is hand-engraved within 24 hours of placing an order.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

10K reviews

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1-star

Replied to 87% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Wearing the disc charm with other charms damages the cheap product. Don’t do it.

My sisters bought me a disc charm with two letters on the birth of my sons and two necklaces, one long and one short, all in all about £300 worth of products. Within months the disc charm started looking really discoloured and scratched, and the letter E catches on all my clothing which has caused it to bend and looks about to break off at any minute. I contacted customer services in the hope something could be done, but all I was told was that wearing other charms on the necklace with the disc could cause the metal to become discoloured over time. I’m really really disappointed. The website encourages wearing multiple charms and yet gives no warning about it damaging the products. I would never have worn them together if I knew this was going to happen. I’ve also been offered no solution about the terrible design of the letter E which I’m too scared to wear any more.

28 December 2025
Unprompted review
Rated 3 out of 5 stars

Delivery was fast but frustratingly the…

Delivery was fast but frustratingly the invoice saying 1) what it was and 2) how much it was, was strapped to the outside of the box so my partner saw it when it was delivered!

Also the engraving is so small and faint I genuinely can’t see it unless it is directly under a light. Quality seem fairly decent and arrived in good time, just disappointed with the engraving.

22 December 2025
Unprompted review
Rated 5 out of 5 stars

I ordered the rose gold pendant either…

I ordered the rose gold pendant either boy and girl charms …. really lovely quality main disc quite weighted which was good engraving was lovely…… delivery was delayed due to shipping company and Merci Mamman reimbursed my delivery fee and 15% discount on next purchase which I will make and also share website with friend🙏💕🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿

9 July 2025
Rated 1 out of 5 stars

The gift has not arrived three weeks…

The gift has not arrived three weeks after making the order. Missing my wife’s birthday…

1 July 2025
Merci Maman logo

Reply from Merci Maman

Hello and thank you for your feedback.
We're very sorry to read that you had a problem with the delivery of your parcel.
Have you contacted our Customer Service department? Please do not hesitate to contact them at contact@mercimamanboutique.com so that we can provide you with a solution! See you soon, The Merci Maman team

Rated 1 out of 5 stars

Beautiful Bracelet, Terrible Delivery Experience

We purchased a bracelet as a birthday gift, and while the bracelet itself looked lovely, the delivery experience was incredibly disappointing. We paid £15 for a next-day delivery to ensure it arrived on time, but instead it took over two and a half weeks to arrive—well past the birthday. The sole reason for paying the extra delivery fee was to make sure it would be there in time for the celebration, which clearly didn’t happen. Very let down by the service and would think twice before ordering again.

25 June 2025
Rated 4 out of 5 stars

Very beautiful neckless with the…

Very beautiful neckless with the gravings. The chain is rather thin so it would have been appriciated to have the posebility to chose thickness and also length. Otherwise we loved it and the gifttaker as well <3

16 June 2025

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