Ongoing withdrawals of 10 000 nok is missing 4000 nok. I had to verify extra when I wanted to withdraw. They keep asking me for my bank statements over and over again. Support is terribly slow and r... See more
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See what reviewers are saying
Megarush has been treating customers very badly .They are holding winnings unnecessarily .We get fancy mails from support team but our problems are not resolved only. My account was verified long back... See more
Until Now I am having great experience with MegaRush. I would like to give big shout to support team (Jamie/Team) for there patience in answering the queries and assisting in the best possible way.... See more
Company replied
You guys are not letting me withdraw my winnings. Now you have blocked my account on the name of verification. You should have done that while deposit not withdrawal. This is pure scam. Hate your cas... See more
Company replied
Company details
Written by the company
MegaRush offers over 2000+ casino games from the leading suppliers. Available are all of your favourite slots, live casino and table games. Our aim is to give you a best-in-class online casino experience, based around speed and choice. We have developed a simple, easy to use games lobby where we list out by category all of the most popular game titles that you will want to play. You also have the choice to play for huge jackpots!
Contact info
Street Ramp, The Hedge Business Center, Level 5, STJ 1062, St. Julians, Malta
- support@megarush.com
- www.megarush.com
1.7
Bad
54 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
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My account blocked without any reason…
My account blocked without any reason and notice
8 December 2024
Unprompted review
SCAMMER SCAMMER SCAMMER
I would like people to know that I won a $1000.00 from Mega Banker Rush that I never received or response. These website is a scam. A horrendous scam!!! Please don't download. It will get you nowhere. If my review could have been a zero I would have.
20 November 2024
Unprompted review
SCAAAAMMMMMMMMM!!!!
SCAAAAMMMMMMMMM!!!!
When you win they freeze your account and send your deposit back without you doing anything wrong. And they "Don't need to tell you" why they kicked you.
Broke ass Casino.
19 December 2024
Unprompted review
Good offers at times
Good offers at times. They make sure to tell you here and there that you're missed and appreciated - In the form of free money and bonuses.
Only downside is that they are missing some slots, that's it. So they are pretty good overall.
5 September 2024
Unprompted review
Agent doesn't seem to know what he is doing...
Agent does not understand inquiry and answers are irrelevant.. Sending me to do things that won't help, wasting time and complicating the matter making it frustrating which lead me to just wanna leave the casino and play elsewhere. Very bad service. Just repeats whatever like a automated bot and doesn't work efficiently :/ had high hopes for this casino and now I just want to get out because customer support looks crappy.. what a shame
I sent screenshots of bonus I found online to know if was valid/working.. If so, wanted some help on how make sure was going to work before depositing because could not seem to find it myself (I clicked/signed up through offer link. Looked on promotions page, my account/rewards/bonuses etc) says min deposit for the specific bonus was $10 and when looking to deposit, only had minimum $25 bonuses with different t&c's..
Agent kept saying I had pending deposit etc and needed to deposit in order to activate a bonus etc WHICH WAS NOT MY INQUIRY..
I clearly explained myself, providing screenshots etc but he was directing me to do things irrelevant to my simple question, complicating the matter. Then telling me he is forwarding to relevant team and will e-mail me back for my "pending" deposit 😆 (I had not made one yet and never said so ..?) Wasting almost 30 minutes for nothing because he doesn't seem to know what he is doing and kept telling me to deposit.
NONSENSE and unprofessional.. made me leave the casino and decide to not deposit any money on here unfortunately..
I know all there is to know about online casinos, bonuses, t&c's etc and he was talking to me like I didn't understand sh** how these work lol. I felt like I would clearly be better at his job because he didn't understand a simple question making this frustrating enough for me to leave casino and look to deposit elsewhere AND COME MAKE THIS POOR REVIEW! do not recommend... 👎
18 February 2024
Unprompted review
scam site i still remember how they…
scam site i still remember how they scammed me when i mistakenly put wrong bank account instead of mine i used my mothers account still they haven't given my withdrawals back not in my account or my mother's account stay away from this site
22 September 2022
Unprompted review
Withdrawals not given and unnecessarily delayed …
Megarush has been treating customers very badly .They are holding winnings unnecessarily .We get fancy mails from support team but our problems are not resolved only. My account was verified long back. I have invested big sum of money in megarush . whenever I send a mail to them they have predesigned reply saying they are waiting for an update which is quite disturbing to hear . I have much more to say about megarush which will be done in my future reviews . Please note friends my investments are not in lacs of rupees but more than that . Imagine if I have faced this what is the fate of normal customer .
6 May 2023
Unprompted review
Great Going
Until Now I am having great experience with MegaRush.
I would like to give big shout to support team (Jamie/Team) for there patience in answering the queries and assisting in the best possible way. I would suggest this for any other who are looking for great games with easy deposits and withdrawals. There verification process will test our patience but we should understand that they do that for our sake.
Overall I am having a great time , hope Mega rush also support and entertain us in same way as it is now.
15 June 2022
Unprompted review
Reply from MegaRush Casino
Dear yogendra reddy,
We would like to thank you very much for your feedback and hope you are doing well!
It is really great to hear that you are happy with our products and services. This is very important to us! 😍
We would like to take this opportunity and we wish you the best of luck with your future journey with us.
Kind Regards,
MegaRush Team
SCAM
This Casino is doing something with RTP.. its ridiculous how much u can spin and lose money in this site. I asked from customer support as a joke do they lower the rtp and the polite person customer service offered me free money to play.. (never happend anywhere before). Only 10x wager they gave me 20euros. Suddenly its basic grind again and felt normal.. After the wager everything completly empty. nooothing. Ihave been playing in casinos over 15years i know u lose and get bad sprees but ffs this s"#¤ is some next level. Im mostly surprised they have maltese license... DO NOT PLAY IN THIS CASINO. THERE IS MUCH MORE BETTER AND WELL KNOWN CASINOS TO WASTE YOUR MONEY.
20 May 2022
Unprompted review
Reply from MegaRush Casino
Dear Maikhol,
We're sorry to hear of your gameplay experience.
As gambling is purely a game of chance, please remember that Casino Games should be used for the sole purpose of entertaining, and the winnings are not guaranteed.
We are really sorry to read that you haven't won anything lately.
We can assure you that we have no influence on the game outcome - every game has to have a random-number-generator which is a regulatory requirement and gets checked out regularly.
With gambling there are always two possible outcomes: Either you are lucky or you're not.
We are sorry to hear that you have been rather unlucky recently. You should never play just for the money but rather for entertainment purposes.
However, we wish you best of luck for your future time with us.
MegaRush Team
I asked them to close my account but…
I asked them to close my account but they won't. They keep avoiding it by asking questions.
4 May 2022
Unprompted review
Reply from MegaRush Casino
Dear Brian Flynn,
Thank you for taking the time to write about your experience.
Whenever account closure is requested, for us to proceed with the request, we will first need to select a reason for the closure.
It is also possible to not give any explanation for the account closure. The next email you receive from us after the account closure is the confirmation of the closure which I personally double-checked that you received as well.
If you would like to discuss our account closure policies, please do not hesitate to contact our friendly customer support via email at support@megarush.com or the live chat option on our website so that we can assist you with reaching the wanted outcome. We believe that we will manage to get you to change your rating about the service provided by us. :-)
Our team values customer feedback and does its best to provide the support and entertainment our players are looking for.
We are waiting for your contact!
Kind Regards,
MegaRush Team
Always Good service
13 March 2022
Unprompted review
Reply from MegaRush Casino
Dear Acdc Highway To Hell,
We would like to thank you very much for your feedback and hope you are doing well!
It is really great to hear that you are happy with our products and services. This is very important to us! 😍
We would like to take this opportunity and we wish you the best of luck with your future journey with us.
Kind Regards,
MegaRush Team
Mega slow withdrawal to visa debit card
2 March 2022
Unprompted review
Reply from MegaRush Casino
Dear Tim McCarthy,
Thank you for taking the time to write about your experience.
We value our customers and appreciate hearing how we can improve and better support you in the future.
We aim to process your withdrawal within 48 hours of your request once the account is verified. Our teams are constantly working to reduce processing times and keep our customers satisfied. Then, depending on your payment method the withdrawal can be instant (in case of an e-wallet) or take up to 3-5 banking days (in case of credit card and bank transfers).
Please do not hesitate to contact our friendly customer support via email at support@megarush.com or the live chat option if you have more questions.
Kind regards,
MegaRush Team
The Best
I've been a loyal member of Megarush for a while now and the service is top notch! Most reps help me out frequently, even the newbies! The entertainment is great and loyal members are rewarded. Special shout out to Zack, Hilla and Jamie!!! Thank you :) :D
21 February 2022
Unprompted review
Reply from MegaRush Casino
Dear Courtney,
We would like to thank you for your positive feedback. It is great to hear that you are happy with our products and services - it is very important to us! 😍
We are doing our best to satisfy our customers, among others, with bonus offers and gameplay satisfaction. Our goal is your entertainment.
We would like to take this opportunity to wish you the best of luck with your future journey with us.
Kind regards,
MegaRush team
I'm feeling very lucky to play at…
I'm feeling very lucky to play at Megarush, feeling very proud to be a player at Megarush.
Support agents are also very much supportive to me & giving their feedback or response within minutes. So i will recommend to everyone to play at Megarush bcoz this is the best platform.
16 February 2022
Unprompted review
Reply from MegaRush Casino
Dear Vivek Kolachina,
It is really great to hear that you are happy with our products and services. This is very important to us! 😍
We are doing our best to satisfy our customers, among others, with bonus offers and gameplay satisfaction. Our goal is your entertainment.
We would like to take this opportunity and we wish you the best of luck with your future journey with us.
Kind Regards,
MegaRush Team
This the worest betting site and…
This the worest betting site and cheating more people big scam
3 February 2022
Unprompted review
Reply from MegaRush Casino
Dear Raavi Siva Naga raju,
Thank you for taking the time to write about your experience.
We are sad to hear about where we fell short and would like to apologize for it.
Please do not hesitate to contact our friendly customer support via email at support@megarush.com or the live chat option on our website so that we can assist you with reaching the wanted outcome. We believe that we will manage to get you to change your rating about the service provided by us. :-)
Our team values customer feedback and does its best to provide the support and entertainment our players are looking for.
We are waiting for your contact!
Kind regards,
MegaRush team
The platform is great
The platform is great, the customer service was really helpful, quick to respond, and understanding of the context
Very good experience
27 January 2022
Unprompted review
Reply from MegaRush Casino
Dear Jet,
We would like to thank you for your positive feedback. It is great to hear that you are happy with our products and services - it is very important to us! 😍
We are doing our best to satisfy our customers, among others, with bonus offers and gameplay satisfaction. Our goal is your entertainment.
We would like to take this opportunity to wish you the best of luck with your future journey with us.
Kind regards,
MegaRush team
Reply from MegaRush Casino
Dear Lynda,
We would like to thank you very much for your feedback and it is really great to hear that you are happy with our products and services. This is very important to us! 😍
We are doing our best to satisfy our customers, among others, with bonus offers and gameplay satisfaction. Our goal is your entertainment.
We would like to take this opportunity and we wish you the best of luck with your future journey with us.
Kind Regards,
MegaRush Team
Excellent and fast service
Excellent and fast service. I made a withdrawal and was sent an email immediately that my ID had expired and when I renewed it and sent it in my withdrawal came immediately. Could't ask for better service. Thank you Megarush
21 January 2022
Unprompted review
Reply from MegaRush Casino
Dear Tina,
We would like to thank you very much for your feedback and it is really great to hear that you are happy with our products and services. This is very important to us! 😍
We are doing our best to satisfy our customers, among others, with bonus offers and gameplay satisfaction. Our goal is your entertainment.
We would like to take this opportunity and we wish you the best of luck with your future journey with us.
Kind Regards,
MegaRush Team
DONT TRUST THEM
I was easily able to make deposits what so ever but coincidentally after I submitted a request for withdrawal that’s where the circus started. DONT TRUST THEM. I sent my document verifications identity, they got approved after days, my account was opened again, less than 5 hours later they block my account AGAIN, asking for MORE documents, I give it to them, they state it takes 72 hours maximum on their website but it has been way longer and they are still not letting me access my account, take my money, or approve the documents that won’t take longer than a second. They copy paste responses, are holding my money, and despite being so patient with them as this has been over 10 days, they are still very SLOW. I wonder if I’ll ever get my money I’ll make sure to leave updates for you guys and change my review if needed.
Edit: the documents were clear, and nothing was wrong with them, they were sent over 100 hours ago, and I haven’t heard back since, so please spare me the formality and all that non sense when in reality you have no excuse for the long wait times.
31 December 2021
Unprompted review
Reply from MegaRush Casino
Dear Om,
Thank you very much for taking the time to submit a review about MegaRush.
We sorry to hear that your experience with our casino was not as you expected.
We aim to process your uploaded documentation within 72 hours. Please ensure that you follow the guidelines in your request and upload clear and fully visible documentation, if we need to re-request the sent documents, or ask for an additional information to support your previously sent documentation, then this maximum processing time of 72 hours starts again.
We do value our customers' feedback and we are doing our best to provide support and entertainment our players are looking for.
In any cases please do not hesitate to contact our friendly customer support.
Kind Regards,
MegaRush Team
Boss my deposit yesterday 2000 indian…
Boss my deposit yesterday 2000 indian mony but not credict yr app so bad.. You castemer care not carect abswer so bad....
15 December 2021
Unprompted review
Reply from MegaRush Casino
Hi Surya,
thank you for your feedback.
It’s a pity to hear that your experience with our casino so far, was not as you expected.
As we can see our customer support sent you a reply regarding your feedback.
We always doing our best to help with any customer's issues.
We also believe that you will change your rating about the service provided by us.
We do value our customers' feedback and we are doing our best to provide support and entertainment our players are looking for.
In any cases please do not hesitate to contact our friendly customer support.
Kind Regards,
MegaRush Team
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