MegaMac Reviews 

1,002
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and wide selection of products, particularly Apple accessories that are often hard to find. Many people highlight the exceptional customer service, describing it as helpful, friendly, and efficient. Reviewers also frequently mention fast and reliable delivery, noting items arrive well-packaged and on time. However, some customers noted receiving faulty items upon delivery or experiencing product failures shortly after purchase. A few others found the returns process challenging, citing difficulties with communication, extended refund waiting times, and complex documentation, with some reporting issues with the refund amount.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the high quality and wide selection of... See more

Customer service

Clients share positive opinions on customer service, consistently describing it as helpful, responsive, and... See more

Service

Customers consistently note positive experiences with service, often describing it as exceptional, fast, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the speed and efficiency of... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the high quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought an upgrade of OWC memory from MegaMac in August 2025, they were the best price around and the delivery was super duper speedy and as I was having trouble fitting it (it is not easy on my com... See more

Rated 5 out of 5 stars

I ordered from MegaMac a few years ago and only recently had an issue with the product I bought. I emailed to see if the issue could be resolved and despite the fault not being covered under warranty,... See more

Company replied

Rated 5 out of 5 stars

Brilliant! I purchased the new Nomad IPhone Air leather back that was on back order with Nomad, Sandra from customer services let me know straight away and then continually updated me on progress! Gre... See more

Company replied

Rated 5 out of 5 stars

I ordered the product that I wanted, which was dispatched promptly arrive safely and was very well packaged. Unfortunately, it was a faulty item, but the customer service I received was very go... See more

Company replied


Company details

  1. Computer and Accessories Store
  2. Cell Phone Accessory Store
  3. Computer Accessories Store

Written by the company

Based in London but globally focused, MegaMac is a platform where technology, fashion and creativity intersect. We feature rigorously curated brands, from established industry leaders to fresh, up-and-coming innovators. Every product earns its place through uncompromising quality, design, and purpose. MegaMac is privately owned, giving us total freedom to be quick, creative, opinionated, and true to our vision. Our founder is hands-on and leads daily operations with deep care and high standards. This isn’t a store. It’s a point of view. Welcome to MegaMac.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,002)

86 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful

Very helpful and made ordering from the Netherlands easy. Quick and friendly support. Everything went smoothly. Special thanks to Sandra. I really appreciate it!

24 October 2025
Rated 5 out of 5 stars

Excellent service, especially when things go wrong

Had a product fail out of warranty. They were able to get the manufacturer to repair it for free. Took a while, but I have it back now, and it's working great. Very good customer service.

7 October 2025
Unprompted review
MegaMac logo

Reply from MegaMac

Thank you Mark, we are really glad we could help!

Rated 5 out of 5 stars

Brilliant 🤩

Brilliant! I purchased the new Nomad IPhone Air leather back that was on back order with Nomad, Sandra from customer services let me know straight away and then continually updated me on progress! Great service is hard to beat and Megamac have honestly been excellent. I’ll be buying again for sure.

7 October 2025
Unprompted review
MegaMac logo

Reply from MegaMac

Hi Jason,

Thanks so much for your kind review :) It was a pleasure assisting you, hope to hear again from you soon!

Best,
Sandra

Rated 1 out of 5 stars

I ordered from this store and even paid…

I ordered from this store and even paid for express shipping for next day delivery but the parcel never arrived.

2 October 2025
Unprompted review
MegaMac logo

Reply from MegaMac

Hi Abbie,

Thank you for contacting us. I tried to find you in our system, but nothing comes up. Please, could you share your order number and/or email address so I could check the status of your order and send you an update? We will get this resolved for you.

Best,
Sandra

Rated 5 out of 5 stars

Really high quality mobile cases

Really high quality mobile cases. This was my second from here and I would definitely go back again. Good prices and quick delivery.

5 July 2025
MegaMac logo

Reply from MegaMac

Hi Simon,

Thank you for leaving us a review!

Best,
Sandra

Rated 5 out of 5 stars

Highly recommended

OWC Atlas Pro CFexpress 4.0 type B memory cards at very competitive prices and with fast delivery!

15 June 2025
MegaMac logo

Reply from MegaMac

Hi Mark,

Thank you for leaving us a review. Glad you like your product, and we hope you'll come back to us again in the future.

All the best,
Sandra

Rated 5 out of 5 stars

Great Experience

Great experience purchasing from this store, friendly helpfully customer service and price matched my item saving me money. I would recommend them.

20 April 2025
MegaMac logo

Reply from MegaMac

Hi Liam,

Thank you for leaving us a review! We'll be happy to assist you again in the future.

Best,
Sandra

Rated 5 out of 5 stars

I had never heard of these guys before…

I had never heard of these guys before but I thought I would “chance it” as the item I wanted and ordered was only otherwise available from US Sites and shipping would have been too expensive. I found the item on Megamac at a good price. Placed order and the item was received the next day.

26 May 2025
MegaMac logo

Reply from MegaMac

Hi Rob,

Thanks for leaving us a review, and I am happy your order was delivered to you fast. Hope to see you again at MegaMac in the future :)

Best,
Sandra

Rated 5 out of 5 stars

Good experience with MegaMac

I had to choose between ordering from the USA site or MegaMac. I'm happy with my decision - it was easy to order and navigate the website, the delivery was on time, I was notified about every step, and the product is great.

2 May 2025
MegaMac logo

Reply from MegaMac

Hi Yana,

Thank you for your kind review, we are glad you enjoyed placing an order with us. Please don't hesitate to reach out in the future if you need further assistance.

Best,
Sandra

Rated 5 out of 5 stars

Recommended

Very helpful and responsive with purchases. Have used for various OWC items over the years. Highly recommended.

20 April 2025
MegaMac logo

Reply from MegaMac

Hi Caroline,

Thank you for your kind review, glad you enjoy using your OWC items!

Best,
Sandra

Rated 5 out of 5 stars

Great company.

I had a slight issue with an order which was swiftly and professionally dealt with by the MegaMac team. My compliments to Olivia and Sandra, they’re both a credit to their company. I’ll still be more than happy to buy from MegaMac again due to how well it was handled.

1 March 2025
Unprompted review
MegaMac logo

Reply from MegaMac

Hi Laura,

It was a great pleasure assisting you, thank you for your kind words!

Best,
Sandra

Rated 5 out of 5 stars

AWESOME SERVICE!

In a world where we often get a lot of “sorry, the system won’t let me change that” or “I’d love to sort this out but I can’t” it’s refreshing to get a proper, helpful customer service team who are willing to make an effort to help!
I’ll DEFINITELY be buying stuff off them in the future, safe in the knowledge that they actually care about customers.

Big thanks to Sandra and Olivia.

27 January 2025
Unprompted review
MegaMac logo

Reply from MegaMac

Hi Ade,

Thank you so much for your lovely review. It was a pleasure to help you with your order and we hope to speak to you again soon! :)

Have a nice weekend,
MegaMac

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I mistakenly provided an old delivery address which I no longer have access to.

I simply emailed customer service and they made sure the warehouse team was aware of the issue. Within a few hours, they retrieved the package and sent it to my new address.

I'd highly recommend them!

27 January 2025
Unprompted review
MegaMac logo

Reply from MegaMac

Hi,

Thank you for shopping at MegaMac - we are happy you are pleased with your order :)

Let us know if there is anything else we can do!

Best,
MegaMac Team

Rated 5 out of 5 stars

Top class product. Good price

Straightforward ordering of item normally only available in USA. But very reasonably priced for uk. Delivery was good. Will be happy to order again from Megamac.

9 January 2025
MegaMac logo

Reply from MegaMac

Hi James,

Thank you for your kind words - we are happy your experience was straightforward! Hope to chat to you again in the future.

All the best,
MegaMac Team

Rated 5 out of 5 stars

I bought Nomad case for Iphone the…

I bought Nomad case for Iphone the price was reasonable and delivery was fast

21 December 2024
MegaMac logo

Reply from MegaMac

Hi Bahram,

Thanks for shopping at MegaMac, we hope you'll enjoy wearing your Nomad case :)

Best,
MegaMac Team

Rated 5 out of 5 stars

Happy customer

Ordered a nomad phone case on 2/12/24 received it today 4/12/24. Very well priced, quick dispatch and fast delivery. Thanks

4 December 2024
Unprompted review
MegaMac logo

Reply from MegaMac

Hi Philip,

Thanks for shopping at MegaMac - we are happy you like your Nomad case!

Have a great day,
MegaMac Team

Rated 1 out of 5 stars

Rubbish

Product still says preparing to dispatch even though they have sent it. It has still not arrived. Communication is awful and cannot track on Royal Mail. Will not be ordering from them again.

30 November 2024

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