MediZen Premier Aesthetic Clinic Reviews 35

TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I spent £1300 on fillers in my face and I’ve spent £1300 trying to find out what the Pain, Tingling and awful effects that Dr Ecclestone did on my face! You dong appreciate pain free faces , until... See more

Rated 5 out of 5 stars

I recently got married on the 29th July and had 3 monthly sessions of profhilo during the lead up. My skin on the day felt and looked amazing, rejuvenated and dewy! Everyone including the ma... See more

Company replied

Rated 5 out of 5 stars

I had a consultation with Doctor Eccleston today regarding some treatment administered at another beauty salon that hadn’t gone to plan. I am so pleased that because of his knowledge and experience I... See more

Rated 5 out of 5 stars

As a man in my twenties, the pockets of fat around my stomach have been a source of embarrassment for quite a while. Deciding to go to MediZen wasn't an easy decision but it's one of the best I've eve... See more

Company details

  1. Medical Spa
  2. Wellness Center

Written by the company

Founded in 1999 and based in Birmingham, we are the Midlands Premier Aesthetic Clinic. Our ethos is simple. We aim to provide the highest quality patient experience, using world-leading brands, delivered by experts in their field. We are CQC and Save Face registered so safety is at the heart of our clinic. We take pride in the quality of our service and you can be sure that ethics come before profit. Whether you are looking to age with grace (with a little help) or to simply freshen your complexion, we have been helping patients feel their best for over 20 years. It is our firm belief that this can only be achieved in a medically led clinic such as ours. We look forward to welcoming you to MediZen soon, for the start of your journey towards your most confident self!


Contact info

3.7

Average

TrustScore 3.5 out of 5

35 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I signed up for the subscription plan…

I signed up for the subscription plan for 3 months and Im very happy with treatments given by Laura and the effects it has given to my skin. However not so happy on the admin/customer service side. I noticed a fourth payment had been taken from my account and contacted the receptionist and no apology was given. I had to give my bank details over the phone to be written on a piece of paper not ideal ( no data protection here) and was advised it would be refunded at some point and could take up-to 10 days with no notification of actually when the refund had been processed. My opinion the treatments are good but the back office is lacking unfortunately and would definitely make me think twice before signing up to anything else with this company unfortunately.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Would like to say a big thank you to…

Would like to say a big thank you to Laura !
Went in for some treatment on my face which was worrying me and gave me a complex, and Laura worked wonders couldn’t believe the outcome.
I’ve been overwhelmed and can’t believe the difference.
So if you are looking for someone then please book with Laura .

11 March 2025
Unprompted review
MediZen Premier Aesthetic Clinic logo

Reply from MediZen Premier Aesthetic Clinic

Hi Anita, thank you so much for your 5-star review! We're so glad you had such a good experience with us, and with Laura. We'll be sure to pass your lovely comments onto her. We hope to see you back in clinic again very soon. Team MediZen x

Rated 5 out of 5 stars

Superb service from first communication…

Superb service from first communication to end result. Couldn’t find a fault. Would definitely recommend

24 August 2023
Unprompted review
MediZen Premier Aesthetic Clinic logo

Reply from MediZen Premier Aesthetic Clinic

Hi John, thank you so much for your 5 star review! We're so glad you had such a great experience with us and we hope to see you back at the clinic again soon. Team MediZen x

Rated 5 out of 5 stars

Amazing clinic

Amazing clinic, had a wonderful hydro facial here, all the staff are very professional and welcoming. Can’t wait to visit again for more treatments! Thank you for making my skin feel the best it’s ever been for my wedding day.
Thank you Medizen!

9 March 2023
Unprompted review
MediZen Premier Aesthetic Clinic logo

Reply from MediZen Premier Aesthetic Clinic

Thank you for your 5 star review! Firstly, congratulations!! We're delighted you enjoyed your Hydrafacial and found our staff so professional and welcoming when having treatments to get your skin wedding ready. We hope you'll continue to visit us moving forward, our team would love to welcome you back. Team MediZen x

Rated 5 out of 5 stars

Quality clinic, great staff

Had my last treatment yesterday and I am thrilled with the results. What a fabulous clinic. The team are all so friendly and knowledgeable and you feel your in such safe hands. I have recommended to family and friends. Thank you Medizen

23 August 2023
Unprompted review
MediZen Premier Aesthetic Clinic logo

Reply from MediZen Premier Aesthetic Clinic

Hi Denis, thank you so much for your 5 star review! We're so glad you are thrilled with your results. Thank you for recommending your family and friends to us, hopefully you can use your gift vouchers from our referral scheme when we next see you! We hope to see you again soon. Team MediZen x

Rated 5 out of 5 stars

A very welcoming and informative team

A very welcoming and informative team. I received the best care.

Highly recommended and will definitely return for future treatments.

24 August 2023
Unprompted review
MediZen Premier Aesthetic Clinic logo

Reply from MediZen Premier Aesthetic Clinic

Hi Katie, thank you for your 5 star review! We hope to see you again very soon, Team MediZen x

Rated 5 out of 5 stars

Always the best experience with Medizen

Always the best experience with the team at Medizen. Massive thank you to Natalie and Annabelle who helped get my skin perfect in the run up to my wedding day with hydrafacial’s and hydra genesis as well as Laura who recommended 3 trusculpt sessions on 2 areas that I have been particularly self conscious with over the years. I couldn’t have been happier with the results and have never felt as confident as I did on my wedding day, worth every penny. Thank you so much to everyone at Medizen, I can’t wait to come back soon!

1 April 2023
Unprompted review
MediZen Premier Aesthetic Clinic logo

Reply from MediZen Premier Aesthetic Clinic

Hi Clara, wow, thank you so much for your 5 star review! Firstly, congratulations!! We know how important it is for brides to feel confident on their special day so we are delighted that we could help get you wedding ready. We'll pass your lovely feedback onto our practitioners. We hope you'll continue visiting us even after your wedding... our team are looking forward to welcoming you back! Team MediZen x

Rated 5 out of 5 stars

My experience in Medizen was…

My experience in Medizen was spectacular to say the least, my appointment booked with Annabelle went fantastic and i highly recommend her,overall Medizen is so far the best skin clinic i have experienced.

24 July 2023
Unprompted review
MediZen Premier Aesthetic Clinic logo

Reply from MediZen Premier Aesthetic Clinic

Hi Fred, thank you so much for your 5 star review! We're so glad you enjoyed your appointment so much, we'll be sure to pass your feedback onto Annabelle. We hope to see you again very soon! Team MediZen x

Rated 5 out of 5 stars

I visited recently and received the…

I visited recently and received the most amazing treatment from one of the practitioners. I’ll definitely be returning again for further appointments.

21 August 2023
Unprompted review
MediZen Premier Aesthetic Clinic logo

Reply from MediZen Premier Aesthetic Clinic

Hi Jenny, thank you for your 5 star review! We're delighted you've had such a good experience with us so far, we hope to see you back at the clinic very soon. Team MediZen x

Rated 5 out of 5 stars

I recently got married on the 29th July…

I recently got married on the 29th July and had 3 monthly sessions of profhilo during the lead up.

My skin on the day felt and looked amazing, rejuvenated and dewy!

Everyone including the make up artist commented how much my skin texture had improved.

Cannot recommend enough!

29 July 2023
Unprompted review
MediZen Premier Aesthetic Clinic logo

Reply from MediZen Premier Aesthetic Clinic

Thank you so much for your 5 star review! Firstly, congratulations!! We couldn't be more happy that you had such incredible skin for your wedding and that we helped to ensure you felt your most confident self on your special day. We hope to see you again very soon! Team MediZen x

Rated 5 out of 5 stars

I wouldn’t go anywhere else!!

I wouldn’t go anywhere else! I’ve had Laser Genesis treatments for a while now and my skin has never looked better. Every person I’ve met has been professional, friendly and provided me with incredible service. Couldn’t recommend more!

3 August 2023
Unprompted review
MediZen Premier Aesthetic Clinic logo

Reply from MediZen Premier Aesthetic Clinic

Hi Alex, thank you so much for your 5 star review! We're so glad you're loving your laser genesis treatments, they are definitely becoming a firm favourite with lots of our patients. We hope to see you back in clinic very soon! Team MediZen x

Rated 5 out of 5 stars

All I can say is WOW!

All I can say is WOW!

I feel like a million dollars, I cannot thank the MediZen team enough for the treatment and service I received.
My botox and filler treatments have given me the confidence boost I needed and have subsequently been back for top ups and other wonderful treatments.

Highly recommended.

3 August 2023
Unprompted review
MediZen Premier Aesthetic Clinic logo

Reply from MediZen Premier Aesthetic Clinic

Hi, thank you so much for your 5 star review! We're delighted you feel so confident following your treatments with us, that's always our aim. We hope to see you back at MediZen very soon. Team MediZen x

Rated 5 out of 5 stars

Great experience

The staff team at Medizen are brilliant! They are so knowledgeable and always offer the best advice and treatments. Can not recommend this clinic enough.

4 August 2023
Unprompted review
MediZen Premier Aesthetic Clinic logo

Reply from MediZen Premier Aesthetic Clinic

Hi Emily, thank you so much for your 5 star review! We're so glad you have had such a good experience with us, we hope to see you again soon. Team MediZen x

Rated 1 out of 5 stars

Had electrolysis absolutely a complete…

Had electrolysis absolutely a complete waste of time, had around 9 months treatment paid £775.
Once a week for 30 mins that's what they recommended. Still today hairs are all still there went back. Said I would have to pay if I wonted anymore joke
Wouldn't get any refund. When I first went couldn't wait to take the money and reasure me it would leave me with no hair or maybe a little. It's exactly the same.

1 December 2022
Unprompted review
MediZen Premier Aesthetic Clinic logo

Reply from MediZen Premier Aesthetic Clinic

Due to medical confidentiality issues, our public response is limited. It is well known that all treatments of this nature have no guarantee of working. You were informed in the initial consultation and signed a consent during each session, which states the treatment is not always successful and that you must adhere to treatment reccomendations for the best chance of results, which you failed to do. We also provided you with some complimentary treatments in an attempt to achieve a result which were unsuccessful, at which point we referred you towards other treatments elsewhere.

Rated 5 out of 5 stars

This is an excellent clinic with lovely…

This is an excellent clinic with lovely staff, I went in for the Miradry treatment as I suffer from Hyperhydrosis. 20 days after my treatment, I feel the treatment has completely changed my life. I couldn't recommend Miradry or MediZen more highly.

25 January 2021
Unprompted review
Rated 1 out of 5 stars

Neuralgia Pain!!!!!!

I spent £1300 on fillers in my face and I’ve spent £1300 trying to find out what the Pain, Tingling and awful effects that Dr Ecclestone did on my face!
You dong appreciate pain free faces , until a Doc ruins your face and does nothing to help fix it !
A pain doctor in York has confirmed that Doc Ecclestone purged the painful NEURALGIA with the misuse of his hands and needles!
Buyer Beware. If I can help just one person, then I’ve done my job.

27 February 2020
Unprompted review
Rated 1 out of 5 stars

Hydro therapy

Went today for express facial which is half an hour after feeling short changed on time last time I decided to time it from the minute I got on the bed to putting my card in the machine it was 13 minutes for £70 not a happy bunny
Staff are lovely but have felt this last twelve months they have only been interested in profit
While Sutton ladies May be lucky to have a few extra pennies Do not treat us as stupid
Come on Medizen

6 February 2020
Unprompted review
Rated 5 out of 5 stars

I had a consultation with Doctor…

I had a consultation with Doctor Eccleston today regarding some treatment administered at another beauty salon that hadn’t gone to plan. I am so pleased that because of his knowledge and experience I have been comforted that things will get better. Should have come to Medizen at the beginning.
Many thanks once again for your guidance and help.

19 July 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look