Medivet  Reviews 

17,690
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 2,628 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly staff and veterinary teams for being exceptionally kind, caring, and highly professional during both routine checkups and stressful emergency visits. People genuinely appreciate how professionals successfully put nervous animals completely at ease, handle difficult situations smoothly, and always explain every medical procedure thoroughly to concerned owners. Some reviewers were not happy with high prices, unexpected fees, and sudden cost increases for various routine treatments and essential animal medications. Consumers also mentioned occasional rushed appointments, delayed waiting times, or communication difficulties when trying to secure necessary prescriptions promptly.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their lovely, friendly, and helpful demeanor.... See more

Service

Customers consistently note positive experiences with service, describing the staff as lovely, friendly, and... See more

Customer service

People report positive experiences with customer service, noting that staff members are consistently friendly... See more

Price

Reviewers mention negative feedback about price, consistently reporting that fees and medical costs are... See more

Product

Users describe ambiguous interactions with product, noting mixed feelings about the items provided. On one... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff were caring, clear in imparting information and gave us time to ask questions. Our cat had an ultra sound scan in Watford. The staff were helpful in describing how they would transport him,... See more

Rated 5 out of 5 stars

Excellent service. My cat had an injury which they were able to get us in to see him within an hour. Ellie was amazing (thank you) and offered excellent care and treatment. My first experience with Me... See more

Rated 5 out of 5 stars

Super friendly and helpful staff. Popped in for my boys vaccinations and a health check, was in and out in no time with minimal stress to my dog. He gets more stressed when having his nails cut than g... See more

Rated 5 out of 5 stars

I was very worried about poppy my 10year old female jack Russell, I had to leave her with the vet while I waited outside as I get upset if she yelps at anything 😂. After her examination the vet expla... See more


Company details

  1. Animals & Pets

Written by the company

We’re a community of passionate veterinary professionals, dedicated to delivering exceptional care that’s always there. Our mission is to deliver progressive, around the clock care, whenever your pet needs it. We offer a broad range of services – including both routine and advanced surgery – to meet all your pet’s healthcare needs.

Medivet

Written by the company

Our Practice Services
Throughout our integrated network of over 280 practices you and your pet will have access to a comprehensive range of facilities and specialist procedures, including orthopaedic surgery, endoscopy, CT & MRI Imaging, and acupuncture.
Emergency Care
Our 17 24-hr centres are here for you and your pet 24/7, 365 days a year and boast state-of-the-art facilities.
Medivet Healthcare Plan
Our plan is designed to save you time and money, whilst ensuring your pet receives the very best preventative healthcare.
Pet Care
We want to build a lasting relationship with you and your pet; that’s why as a client of Medivet you will receive access to our complimentary services, including dental checks, flea checks and puppy & kitten checks.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

18K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(17,690)

2,549 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great vet practice

Dr Nicola performed dental treatment and teeth extraction on my cat. The wounds have been healing well and cat is recovering well too. Friendly staff and everything well followed up.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Care

Excellent Care

I can’t thank Medivet Broadstone enough for the care they gave my 1-year-old puppy, Milo, during what was an incredibly stressful and worrying situation.

I called them after finding Milo very unwell, and they got him seen immediately. The team were so caring and reassuring, thoroughly checked him over and explained everything clearly. He had a very high temperature and was treated promptly with medication and antibiotics.

Thankfully, Milo was back to his usual self within a few days.

I’m so grateful to the team at Medivet Broadstone for their quick response, kindness and professionalism. It’s such a comfort knowing Milo is in such good hands. Thank you! ❤️🐾

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Pet Emergency

Showed great empathy to our emergency situation. Staff and vet were excellent and extremely clean and professional premises.

16 August 2026
Unprompted review
Rated 5 out of 5 stars

We were extremely impressed with Alex…

We were extremely impressed with Alex who examined and treated our tortoise Terry. He explained everything thoroughly and gave us valuable advice on caring for him.
Alex was friendly and polite and put us at ease. We're very grateful.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. My cat had an injury which they were able to get us in to see him within an hour. Ellie was amazing (thank you) and offered excellent care and treatment. My first experience with Medivet as we’re new to the area but will be registering all of our animals with them. Thank you.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Efficient

Efficient, friendly and knowledgeable. I’ve always had great service from Pype hayes vets and would highly recommend.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

I owe Medivet Richmond a huge debt of gratitude

I can’t thank the team at Medivet Richmond enough for what they did for my two puppies, Pax and Zeus.

I rescued them when they were just eight weeks old, and both were extremely unwell with parvovirus. Medivet Richmond were the only practice I could find that had the interferon needed to treat them. After the initial three days of treatment, they still required another week of intensive care, which the Richmond team were able to accommodate.

Throughout that time, they put an extraordinary amount of care, effort and genuine love into looking after Pax and Zeus. They kept me informed, reassured me during an incredibly stressful time, and most importantly, gave two very sick little puppies the best possible chance of surviving.

I genuinely believe that without the team at Medivet Richmond, Pax and Zeus would not be here today. They are now happy, healthy dogs, and I will always be enormously grateful to everyone who helped save them.

The compassion and dedication of the vets, nurses and entire team went far beyond what I could have expected. Since then, I’ve remained a Medivet customer at my local practice in London, largely because of the trust and confidence that experience gave me in them.

I owe Medivet Richmond a huge debt of gratitude. Thank you to everyone who cared for Pax and Zeus and helped get them through it. I will never forget what you did for them, or for me.

15 June 2026
Unprompted review

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