Easy to use website Good value and choice very good quick service. Could have packaged better as packaging damaged on arrival ie torn open Jiffy bag,(Royal Mail) Luckily nothing missing and inte... See more
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Review summary
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The website is easy to navigate, with a great range of reliable, high-quality products. I purchased a leaving present for a colleague, and it looks so sleek and professional — I’m sure she’ll absolute... See more
Company replied
Well they shipped and I got the product. It took 2 days. I guess I didn't say too much about the product so here goes. The product is / was a Littmann Cardiology IV stethoscope. Specifically the... See more
Company replied
Absolutely fantastic service. I had my stethoscope engraved with my name and it arrived very quickly despite the extra detail. The stethoscope and case itself are absolutely fantastic. The sound quali... See more
Company details
- Hospital Equipment and Supplies Store
- First Aid Station
- Medical Equipment Manufacturer
- Medical Equipment Supplier
- Medical Supply Store
- Medical Technology Manufacturer
Written by the company
Nursing, Medical and First Aid supplies from 3M Littmann, Omron, Welch Allyn, Sunflower, Heine and more.
Medisave UK Ltd
Written by the company
- Medisave UK is one of the UK’s leading distributors of medical supplies
- Medisave specialises in hospital, GP surgery, medical students, nursing homes and general medical supplies through to HSE First Aid Kits. Our range includes 3M Littmann stethoscopes, Welch Allyn and Heine diagnostic sets, Sunflower medical furniture and a comprehensive range of medical disposables including medical latex gloves.
Next Day Delivery!
Next Day Delivery Option Available On Orders Before 8:00PM!
We will endeavour to process all orders placed before 4:00pm Monday to Friday the same day and they'll sent by either Royal Mail or DPD couriers. For orders placed via the website, tracking details will automatically be sent upon despatch to the email address provided for the order.
Contact info
Medisave House, Mercery Road, DT3 5FA, Weymouth, United Kingdom
- 0800 804 6447
- hello@medisave.co.uk
- www.medisave.co.uk
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Medisave UK Ltd
Hello,
Thank you for leaving us a 5* review!
We are thrilled that you are pleased with our goods and services!
Kind regards,
Medisave
Reply from Medisave UK Ltd
Hello Pranav,
Thank you for taking the time to leave us a review!
We hope you will consider us in the future!
Kind regards,
Medisave
Nearly a month & still not shipped
Quick update:
Received in full on 2 April.
Quick update:
Just waiting for the last item.
-
Nearly a month since I made my purchase. Ordered on 27th Feb & today is 24th March.
Emailed customer service twice as I can see the items are in stock on their website twice, but they claim to be waiting for the stocks still, currently their website shows 13 in stock.
Trying to give it benefit of doubt.
Will update review once I get my order.
27 February 2026
Unprompted review
Reply from Medisave UK Ltd
Thank you for your patience, and I’m really sorry for the delay you’ve experienced with your order.
Unfortunately, when we came to dispatch your order, we were unable to physically locate the stock in our warehouse. While the system was showing the items as available and orderable online, we have since allocated that stock pending investigation into its whereabouts. This prevents any further orders being placed against it while we resolve the issue.
I completely appreciate how frustrating this must be, especially given the time that has passed and the mixed signals from the website.
To help make this right, I’ve upgraded your delivery to next day shipping as soon as the replacement stock arrives, which we are expecting within the next few days. I have also included a number of our new pens in your order as a gesture of goodwill.
Kind regards,
Matt Denton
Poor Service
Absolutely awful customer service experience. As a longstanding customer I was incredibly disappointed with the service received with my latest order. 1. The initial customer service rep replied to my email with a response meant for someone else so it gave me wrong information. 2. I had to call to clarify the situation and the customer services rep I spoke with was really unhelpful. I therefore had to ask for a supervisor to call me as one wasn’t available.3. The supervisor who called arranged for a delivery that required a signature when I had made it clear this wasn’t possible on my part. If she had given me the correct information about deliveries the matter would have been resolved. 4. I then had to contact “live chat” as customer services was of course closed by this point. It took ages to get a response.
Hard to know how so many things can go wrong on one order. Why not just answer a simple email correctly the first time? A lack of respect for long standing customers and their time.
23 March 2026
Unprompted review
Reply from Medisave UK Ltd
Dear Ava,
Thank you for your feedback. We’re sorry to hear that your recent experience did not meet the standard you would expect from us as a longstanding customer.
On review, there were a number of issues on this order. An administrative error meant you were initially provided with incorrect dispatch information, which understandably caused confusion.
When arranging delivery, we upgraded the service to ensure the parcel reached you as quickly as possible. Unfortunately, this particular service requires a signature, which we appreciate was not suitable for your circumstances. As soon as this was highlighted, we acted to resolve this by recalling the original parcel and sending a replacement using a tracked service that did not require a signature, which has now been successfully delivered.
We have also added a note to your account to ensure your preferred delivery method is used for future orders, and refunded your delivery charge.
We recognise this situation caused unnecessary inconvenience, and your feedback has been shared internally so we can improve our processes going forward.
Kind regards,
Matt Denton
Reply from Medisave UK Ltd
Hello,
Thank you for taking the time to leave us a reivew!
We hope you will consider us in the future!
Kind regards,
Medisave
Excellent service and value for money
Excellent service, prompt delivery. Nice to have the option of engraving my name on it! Competitively priced. Would definitely recommend
13 March 2026
Reply from Medisave UK Ltd
Hello Steve,
Thank you for taking the time to leave us a review!
We are thrilled you are happy with your personalised item!
Kind regards,
Medisave
Great experience.
I have been looking for a Stethoscope for my friend's daughter who is studying medicine and when I googled the website Medisave UK Ltd site appeared on the screen. Clicked on the sight& the exact product displayed the one which I was looking for. I shopped the Stethoscope along with the pod. On delivery date same products delivered to my house. I am very happy for two reasons
1. Received the right product
2, On time delivery.
12 March 2026
Reply from Medisave UK Ltd
Hello Abebe,
Thank you for taking the time to leave us a 5* review!
We hope your friend's daughter will love her new stethoscope!
Kind regards,
Medisave
Dispatched and arrived when expected
Dispatched and arrived when expected, very well packaged and a beautiful stethoscope. Very happy
9 March 2026
Reply from Medisave UK Ltd
Hello Aaron,
Thank you for taking the time to leave us a review!
We are thrilled you are happy with your order and we hope you will consider us in the future!
Kind regards,
Medisave
Reply from Medisave UK Ltd
Hello Mira,
Thank you for taking the time to leave us a 5* review!
We hope you will consider us in the future!
Kind regards,
Medisave
Well they shipped and I got the…
Well they shipped and I got the product. It took 2 days. I guess I didn't say too much about the product so here goes.
The product is / was a Littmann Cardiology IV stethoscope. Specifically the Alabaster Satin model. I'm completely blown away by how much better this model is compared to the previous cardiology IV. That tubing makes all the difference. The extra flexibility means the external sounds are not transmitted through the tubing. You just hear more wanted sounds and less unwanted. It's also super comfortable to use. You don't feel like the eartips are pulling in sideways directions as you are trying to listen.
I'd advise anyone looking for a stethoscope to look at the new satin tubing if looking at a Littmann.
10 March 2026
Reply from Medisave UK Ltd
Hello Jon,
Thank you for leaving us a review!
We hope you will consider us in the future!
Kind regards,
Medisave
Shipping was quick and ordering was…
Shipping was quick and ordering was easy but my case arrived without the tag on it for the engraving I requested it’s black nothing on it must fell off before postage
9 March 2026
Reply from Medisave UK Ltd
Hello Mandy,
We are sorry to hear that you have experienced these issues with your order.
We raised this with our Engraving Team and they arranged for the missing tags with the engraving for the case to be sent out.
Kind regards,
Medisave
Reply from Medisave UK Ltd
Hello Audrey,
Thank you for leaving us a review!
We are thrilled you are happy with your order!
Kind regards,
Medisave
Delivered just as expected
2 March 2026
Reply from Medisave UK Ltd
Hello Mae,
Thank you for leaving us a 5* review!
We are thrilled you are pleased with our goods and services!
Kind regards,
Medisave
Product is fine but I hate receiving…
Product is fine but I hate receiving daily emails asking for feedback, that’s why it’s 2 stars, I will give feedback if I want to, in my own time, no need to hassle me on a daily basis or else this happens.
2 March 2026
Reply from Medisave UK Ltd
Hello Sean,
Thank you for getting in touch.
We are very sorry for any inconveniences caused.
We have reviewed this with our Media Team and have made appropriate adjustments.
Kind regards,
Medisave
Reply from Medisave UK Ltd
Hello Dr. Nibbs,
Thank you for taking the time to leave us a review!
We are thrilled that you are happy with your purchase!
Kind regards,
Medisave
Great costumer service
I got the medical equipment fairly promptly and the delivery process was fairly straightforward.
I was even more impressed by the company as there was a slide crack in the plastic casing which they very promptly acknowledged and sent another one
I was very pleased by the service provided and I will very likely use them again
27 February 2026
Reply from Medisave UK Ltd
Hello Ahsan,
Thank you for taking the time to leave us a 5* review!
We are thrilled you had a good experiece with us!
We hope you will consider us in the future!
Kind regards,
Medisave
Excellent and reliable products
Excellent and reliable products, exactly as advertised.
27 February 2026
Reply from Medisave UK Ltd
Hello,
Thank you for leaving us a 5* review!
We are thrilled you are pleased with your order!
Kind regards,
Medisave
Reply from Medisave UK Ltd
Hello Jael,
Thank you for taking the time to leave us a review!
We are thrilled that you are pleased with our service!
Kind regards,
Medisave
I ordered an item and what I received…
I ordered an item and what I received was of poor quality or lower quality than expected and I requested a refund. I was told to send the item back at my own cost. This is not acceptable or good customer service
3 March 2026
Reply from Medisave UK Ltd
Hello Paul,
Thank you for your feedback.
We have looked into this for you.
As the reason for return was listed as “not satisfactory,” we initially understood that the product was simply not suitable for you, which is why a chargeable return was applied.
At the moment, I cannot see any further correspondence from you regarding this. However, a member of our team will contact you shortly to resolve the matter.
We can either provide you with free return instructions, or if you have already sent the item back, we will be happy to reimburse the return postage.
Kind regards,
Medisave
Cheap prices but slow delivery
Cheap prices but slow delivery. I ordered on Sunday, they didn't dispatch until Tuesday and arrival is due Thursday via Royal Mail 48. Wednesday I am wondering where it is. Of course they say the "working days" thing but it's 2026 so when isn't a working day. Better if they used a 3PL and shipped on the day of order.
11 March 2026
Unprompted review
Reply from Medisave UK Ltd
Hello
Thank you for taking the time to leave a review.
We offer a range of delivery options online- Standard Delivery (within 3 working days) Express (Next Working Day Delivery) or Timed Delivery (Next Working Day Delivery Before 1pm)
If you spend over £25 ex VAT, then the standard delivery service is offered free of charge.
As the Standard or Free Delivery service is a "Within 3 working days" delivery time, if you placed the order on Sunday 8th March, then the estimated delivery time shown online would have said "On of before Thursday 12th March"- so your order is scheduled to arrive within the advertised timescale.
In terms of using a 3PL- with over 30,000 products in stock, and some customers ordering only 1 product, and other customers ordering 150 products (plus our personalisation service) - a 3PL just would not work.
The costs involved with outsourcing our entire Goods In and Despatch process to a 3PL would mean that our "cheap prices" become "not at all cheap prices".
By not using a 3PL company- we can keep our prices low- if a customer urgently requires the order- they can choose one of the Express Delivery option.
If they are happy to wait for 2-3 days, then they can choose either the Standard or Free Delivery option.
This is a fairly common approach for many online distributors, and offering low prices on the product and then giving customers the choice regarding their delivery service is a logical and popular approach.
Sure, it is 2026 but unless the online distributor has the scale and financial resources of Amazon (including their own delivery network)- there has to be some appreciation that there is a limit as to what is possible for smaller online distributors regarding the despatch and delivery process.
We do appreciate the feedback and thank you for ordering from Medisave UK.
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