Really impressed with the Tekada Shingen Kabuto Samurai Helmet, lives upto my expectations and more. I saw it advertised on a website here in the UK and immediately decided it's the best I'd ever seen... See more
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Hello, I am from the Netherlands and ordered some clothing from Tienda Medieval about a month ago. After reading some negative reviews and the shipping taking a bit of a while, I started to worry a li... See more
Company replied
Most items are NOT held in stock in the UK. Beware/Prepared that stock is sent over from Spain. Seems to also mean items showing as "in stock" may well not be. In normal circumstances this isn't a ser... See more
Company replied
Rate Your Experience...well you have to pick one to five. If offered, I would give zero. I ordered a sword which arrived with a bent handle. This scam company refused to take any responsibility and sa... See more
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Company details
Written by the company
Buy the best medieval and combat swords with steel blade in natural size. ☎ WhatsApp: (34) 690268233. Immediate shipping. Medieval accessories, LARP, Medieval Clothing, Decoration, Heraldry, Forge and Historical Recreation
Contact info
C/ Tomás de Zumalacárregui, 10, 50006, Zaragoza, Spain
- 020 3603 9234
- info@medieval-shop.co.uk
- www.medieval-shop.co.uk
3.2
Average
22 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Really impressed with the Tekada…
Really impressed with the Tekada Shingen Kabuto Samurai Helmet, lives upto my expectations and more. I saw it advertised on a website here in the UK and immediately decided it's the best I'd ever seen, due to the red colour, the hair and the exceptional quality appearance of the helmet. Unfortunately it's a discontinued item, I searched the Internet for one and eventually found the Medieval Shop who had two in stock and at a reasonable price, placed my order. The shipping was very quick, despatched and safely delivered here in the UK at 8am the following day, very good service by FedEx.
1 April 2026
Unprompted review
Reply from Medieval-Shop
Thank you so much for your feedback, Ian! We are thrilled that you found such a special piece in our shop and that our shipping service met your expectations. It’s a pleasure to know the Tekada Shingen Kabuto lived up to your hopes. Enjoy your purchase!
Team: Medieval-Shop.co.uk
Took some days but everything worked out fine
Hello, I am from the Netherlands and ordered some clothing from Tienda Medieval about a month ago. After reading some negative reviews and the shipping taking a bit of a while, I started to worry a little about whether the order would arrive correctly. However, I contacted customer service several times via email. I always received a polite response within 1 to 2 working days. I was even able to change a clothing size from L to XL free of charge and effortlessly. The order confirmation simply stated that delivery could take 12 to 15 working days. In hindsight, this was clearly communicated in advance. I recently received the order and I am satisfied with the purchase. In summary: it takes a little while for your order to be shipped, but the items are of decent quality and are shipped and delivered well-packaged. I had a great experience with Tienda Medieval.
14 March 2026
Unprompted review
Reply from Medieval-Shop
Dear Jur Groot,
Thank you very much for sharing such a detailed account of your experience with us. We are delighted to hear that, despite your initial concerns, you are satisfied with both the quality of our clothing and the service provided.
We truly appreciate your patience regarding international shipping times. We strive to be transparent about delivery windows from the very beginning, and it is rewarding to know that our customer service team was able to provide the reassurance you needed and handle your size exchange smoothly.
Your review is incredibly helpful for other customers who, like yourself, are looking for authentic products and dedicated service. We hope to see you again soon at Tienda Medieval!
Best regards,
The Tienda Medieval Team
Not UK based, high shipping and won't even deliver several items to the UK
The website has a .co.uk domain and a London phone number but appears to be based in Spain.
When you try to checkout the shipping is almost twice as much as the item and you get a message saying they don't ship replica weapons to the UK despite that being their main product.
Waste of time
2 February 2026
Unprompted review
Reply from Medieval-Shop
Hi,
We apologize for the frustration. Please note that our warehouses are located in Spain; we use an English website and local domains to serve many English-speaking countries globally.
Since Brexit, UK customs have become very strict, blocking the entry of many products like replica weapons. This has forced us to restrict certain shipments and has significantly increased shipping costs. We regret that these external regulations have impacted your experience.
Best regards,
Customer Service.
So I ordered 2 daggers
So I ordered 2 daggers; the Percy Jackson and Bilbo dart. They don't give me any warning, none whatsoever if they can't deliver it and take my money. I get 3 emails, the welcome, the confirmation and the 2 confirmation. I notice a little error with my address, really small. And also wanted my tracking number which I've since learnt they send later. But I email them back then to tell them about about the error and my number. I didn't ask for a cancellation or refund. I wanted these daggers for my fiancè's birthday. I wake up to a email saying my shipment was CANCELLED bc they don't ship to the UK which is bs bc they have a UK website AND other people in the UK have received their items.
30 July 2025
Unprompted review
Reply from Medieval-Shop
Hi Lesha,
Unfortunately, since Brexit, UK customs are not permitting us to send any type of bladed weapon. This is frustrating for us, which is why as soon as your order was placed, we sent you an email with this information and, of course, a prompt refund of the amount paid.
We reiterate our apologies and hope the issue with UK customs will be resolved soon.
Kind regards,
Reply from Medieval-Shop
Thank you João,
We appreciate your attention and response.
Best regards,
Parcel travelling around Europe since 10th of Dec
Ordered an item on the 10th of December and still waiting on it. You are given the impression it's a UK based store when in fact its Spain where the stuff is coming from. My package atm has gone from Spain to Germany which is an absolute joke! I will never use this company again!
10 December 2024
Unprompted review
Reply from Medieval-Shop
Dear Sonia,
Thank you for reaching out to us.
We confirm that our warehouses are located in Spain, as indicated on our website. You can find our address both at the bottom of the page and in the "About Us" section.
Regarding your order, it was shipped on December 23rd to Ireland. Although the order was placed on December 10th, the Viking tunic had to be specially made by the manufacturer since the requested size was not available in our stock.
On December 16th, we informed you about the estimated delay of 1–2 weeks due to this process. The order was sent via road transport, which typically takes less than a week. However, considering the Christmas season, there may be a few additional days of delay.
If you encounter any issues with the transport or delivery, please do not hesitate to contact us; we will be happy to assist you.
We sincerely apologize for the inconvenience and appreciate your understanding, especially during this busy holiday period.
Should you have any further questions, please feel free to reach out to us.
Best regards,
Luis
Customer Service Team
Medieval-Shop.co.uk
I have order the sword harry potter…
I have order the sword harry potter griyffindor, some days later i want see tracking , the tracking order don’t work the contactform on the homepage don’t work also eror please wait 5 min fake
7 December 2024
Unprompted review
Reply from Medieval-Shop
Hello:
You can contact us in several ways
Tel. UK: 020 3603 9234
Email: https://www.medieval-shop.co.uk/we-help-and-advise-you-on-your-purchase-in
Chat: https://tawk.to/chat/5ed1237fc75cbf1769f096ef/default
Monday-Friday: 7:30-16h (CEST)
If you want to see the tracking of your order you can also use the following tool: https://www.medieval-shop.co.uk/guest-customer-order-tracking
We look forward to hearing from you,
We will be happy to assist you.
Kind regards,
Shipping long but wonderful item
The shipping took a few days and I got scared reading the reviews but the communication was wonderful and the item came in perfect and such high Quality material. I bought a big viking shield, and I'm very very pleased with it. I can recommend it! 😊
19 August 2024
Unprompted review
Reply from Medieval-Shop
Dear C C,
Thank you so much for your kind review! We're thrilled to hear that you're happy with the Viking shield and that the quality met your expectations. We always strive to provide clear communication throughout the process, and it's great to know that it helped ease any concerns.
If you ever need anything else or have more questions, feel free to reach out. We truly appreciate your recommendation and look forward to serving you again in the future!
Best regards,
Customer Service Team
Medieval Shop
ZERO.
Rate Your Experience...well you have to pick one to five. If offered, I would give zero. I ordered a sword which arrived with a bent handle. This scam company refused to take any responsibility and said it left them in perfect condition. To return it the courier needs a returns label from them and they refuse to send one after countless emails/messages. DO NOT order from these scammers. The British looking website is actually Spanish and items all come from there. Disgusting customers service. NEVER AGAIN.
11 June 2024
Unprompted review
Reply from Medieval-Shop
Dear Cool,
We’re sorry to hear about your disappointment and appreciate your feedback, which helps us improve. We understand your frustration, and we want to clarify a few points regarding your experience.
Medieval Shop is a solid and responsible company that has been operating since 2007. Over the years, we have earned a strong reputation as one of the leading medieval eCommerce businesses, thanks to our commitment to quality products and exceptional customer service. Our headquarters are indeed based in Spain, and while our website may appear British, we proudly serve customers worldwide with products crafted by artisans both in Spain and from other countries.
Our dedicated sales and after-sales departments respond to all emails and phone calls on every business day, ensuring that our customers' inquiries are handled promptly. We also have clear return and warranty policies outlined in the legal notices section of our store.
Regarding your order, we regret that you received a sword that didn’t meet your expectations. We take quality control seriously and ensure that items leave our facilities in perfect condition.
We strive to meet the highest standards of customer care, and we hope to have the opportunity to change your perception of our service.
Best regards,
Customer Service Team
Medieval Shop
Tienda zaragoza also scammers
Purchased an order on Tienda medieval zaragoza.
Can't make any contact about a confirming-email.
No respons on any matter.
I think i lost €140
Higa de puta
SEND ME BACK MY MONEY!! €140
8 November 2023
Unprompted review
Reply from Medieval-Shop
Dear DW,
We are sorry to hear about your experience. Please rest assured that Medieval Shop is a solid, responsible company that has been operating since 2007, recognized as one of the leading medieval eCommerce businesses. Our commercial and post-sales departments respond to all emails and calls on business days, and our return and warranty policies are clearly outlined in the legal notices on our website.
It’s possible that our emails may have gone to your spam folder. In addition to email, we offer daily customer support by phone (in multiple languages including French), online chat, and WhatsApp.
As for the use of offensive language, it is unfortunate that this is allowed on this platform. We remain committed to assisting you in any way we can.
Best regards,
Customer Service Team
Medieval Shop
whole business is a scam
i ordered from them few while ago, they kept making excuses of why my delivery was delayed and never sent me my order or gave me a tracking number but kept assuring me they sent me my item. they stopped replying to me completely once the refund date past on paypal. should have done more research on my end ,considering some people on SBG forums had similar experiences and looked at google reviews about this trash company
29 March 2023
Unprompted review
Reply from Medieval-Shop
Dear cardboard box,
We’re sorry to hear about your experience. Medieval Shop is a solid and responsible company that has been serving customers since 2007, recognized as one of the top medieval eCommerce businesses. Our sales and post-sales departments respond to all emails and calls during business days, and our return and warranty policies are clearly outlined in our legal notices.
It’s possible that our emails may have been filtered to your spam folder, but we offer multiple ways to contact us, including phone, online chat, and WhatsApp, in addition to email.
We find it misleading that this comment does not include a specific order number or additional details, which would allow us to address your concerns directly. Please contact us so we can assist you further.
Best regards,
Customer Service Team
Medieval Shop
Do not order from this company!
Do not order from this company. They have zero customer service skills. Cannot reply to emails and the live chat on their website doesn't even work. Ordered a sword and have not received any tracking numbers and highly doubt I will get a response or refund.
4 May 2023
Unprompted review
Reply from Medieval-Shop
Dear Abigail,
We're sorry to hear about your experience. Medieval Shop is a solid and responsible company, serving customers since 2007. Our expert customer service team responds to all emails and calls on business days, and our return and warranty policies are clearly outlined on our website.
It’s possible our emails ended up in your spam folder. We encourage you to reach out via phone, online chat, or WhatsApp for immediate assistance. Your satisfaction is important to us.
Best regards,
Customer Service Team
Medieval Shop
Awful quality, very bad service
I received an Exhibitor swords (for 13 pc.) from this store and was completely shocked! The product is of very, very poor quality. It is made of something similar like pressed paper with weigh of 7.5 kilograms, and at the same time, the parts were connected with bolts of 7 mm heads, which were screwed into a 6.8 mm hole in a way that all they could do during transportation is only jump out and destroy the product, what was actually happened.
As a result, the product is completely damaged and destroyed, and absolutely unusable. The store staff refuses to make any changes to the construction or replace the product. The transport company refuses to compensate for losses due to the awful quality of the assembly of the product, which is visible to eyes. I suffered big losses and I do not recommend anyone to buy this product and cooperate with this store!
18 October 2022
Unprompted review
Reply from Medieval-Shop
Dear Volodymyr,
We apologize for the delayed response to your review and appreciate your feedback. Our customer support is always ready to assist through our usual contact channels.
At Medieval Shop, we strive to provide quality products crafted by skilled artisans and reputable manufacturers. We understand your concerns regarding the Exhibitor swords and take them seriously.
Our team has been dedicated to customer service since 2007, and we respond to all emails and calls promptly during business hours. Our return and warranty policies are clearly outlined in our legal notices, ensuring transparency.
If our previous emails did not reach you, they may have ended up in your spam folder. We encourage you to reach out via phone, online chat, or WhatsApp so we can address your situation directly. Your satisfaction is our priority, and we are here to help.
Best regards,
Customer Service Team
Medieval Shop
Swords are worse than toys for children.
I received my swords today. After opening the box they came in i only felt cheated and disapointed. First of all. The "swords" are worthless. There is no metal or weight going down to the handle which makes them unbalanced, and can only be held up with discomfort.
Secondly. In the comment for my order, i gave instructions for them to be sharpened to a fine edge. How did i receive them? Blunt as blunt can be. There is literally no edge to the swords. If i were to strike something with them, it would be blunt force trauma instead of cutting. That is how bad they were.
The sheath. The sheath for my swords is just two pieces of fabric sown together. Nothing "inside". Ironically the only sharpness on my sword is the top, and when the swords are trying to be sheathed. The top of the sword just goes through the fabric.
Worst garbage that i have ever bought.
DO NOT PURCHASE FROM THIS SCAM WEBSITE!!!
Edit: The handles of the swords that i bought looked as oiled tree on the photos. But is just cheap plastic.
18 May 2021
Unprompted review
Reply from Medieval-Shop
Dear Dennis,
I would like to start by stating that this response has arrived on this platform very late, but that customer service is immediate through our usual contact channels.
We sincerely apologize for your disappointing experience with your recent order. We take all feedback seriously, and it's unfortunate to see comments like yours on a public platform without specific order details.
At Medieval Shop, we strive to provide quality products made by skilled artisans and reputable manufacturers, ensuring good value. If any product does not meet the specified characteristics or arrives damaged, we are equipped to resolve those issues.
Our customer service team has been dedicated to assisting customers since 2007, responding promptly to all emails and calls on business days. Our return and warranty policies are clearly outlined on our website.
If our previous emails did not reach you, they may have been filtered into your spam folder. We encourage you to contact us directly through our available channels, including phone, online chat, and WhatsApp, for immediate assistance.
Best regards,
Customer Service Team
Medieval Shop
NOT UK company. Company cannot ship to the UK.
Bought two swords believing that they’re sent from the UK—the .co.uk url is a lie as they are sent from Spain. The company did not provide any customs details so they were stuck at customs for a week before ultimately being sent back as blades are prohibited import items to the UK. Feels like the company is out of date with customs regulations as they shouldn’t have honoured my order at all, and left me out of pocket quite a considerable amount until they can refund. The order is still in transit back to them but I’ll update if there are any issues getting a refund from them.
15 March 2021
Unprompted review
Reply from Medieval-Shop
Dear Jay,
We apologize for the delayed response on TrustPilot; unfortunately, we do not receive notifications for these reviews. Please know that our customer service is always available and responsive through our regular contact channels.
As a company based in Spain, we hold all necessary licenses for international export. Since Brexit, our shipments to the UK are subject to stricter customs regulations, which can sometimes cause delays. We provide detailed information on our website to help customers understand the purchasing process from the UK.
Since 2007, we have been committed to offering excellent customer service, and our team responds to all emails and calls on business days. Our return and warranty policies are clearly stated in our legal notices.
If you haven’t received our communications, they may have ended up in your spam folder. We encourage you to reach out to us via email, phone, online chat, or WhatsApp for immediate assistance.
Thank you for your understanding, and we look forward to resolving this matter.
Best regards,
Customer Service Team
Medieval Shop
Broke immediately when held
Got it as a present opened it held the grip and the thread under the grip snapped immidietly. Now they're claiming they aren't responsible because it's due to my handling. I took it out of the box and its broke straight away save your money elsewhere.
14 January 2021
Unprompted review
Reply from Medieval-Shop
Dear Hooly H.,
We apologize for the delayed response; we do not receive notifications for reviews on this platform. However, our customer service is always available and responsive through our regular contact channels.
We understand how frustrating it is to receive a product that doesn’t meet expectations. Our company is based in Spain and holds all necessary licenses for international exports. While we strive to provide high-quality products, we also recognize that issues can arise.
Thank you for your understanding, and we hope to resolve this matter to your satisfaction.
Best regards,
Customer Service Team
Medieval Shop
Cancelled the order with no updates
After my order was not showing as shipped after 5 days, I asked for an update which they promised they would come back to me. After no communication from them via email, chat & WhatsApp eventually got in contact with them to be told that they had cancelled it! I understand they might have shipping issues but to cancel the order with no communication, is just terrible customer service.
29 December 2020
Unprompted review
Reply from Medieval-Shop
Dear Andrew,
We apologize for the delayed response; we do not receive notifications for reviews on this platform. However, our customer service is always available through our regular contact channels.
We are based in Spain and have all the necessary licenses for international exports. Due to Brexit, our shipments to the UK can face restrictive customs policies, which may cause delays.
We understand your frustration regarding the cancellation of your order without proper communication. This is not the level of service we aim to provide. If our emails went to your spam folder, we encourage you to check there. Please feel free to reach out to us directly via email, phone, or our chat service for immediate assistance.
Thank you for your understanding.
Best regards,
Customer Service Team
Medieval Shop
Most items are NOT held in stock in the…
Most items are NOT held in stock in the UK. Beware/Prepared that stock is sent over from Spain. Seems to also mean items showing as "in stock" may well not be. In normal circumstances this isn't a serious issue (except returns...see other comments) but recently borders closed so had to cancel order. Communication however is excellent (just need to use translator).
22 December 2020
Unprompted review
Reply from Medieval-Shop
Dear Andrew,
Thank you for your feedback, and we apologize for the delay in our response as this platform does not directly receive complaints. However, our customer service is immediate through our usual contact channels.
We understand your concerns regarding stock availability in the UK. As a company based in Spain, we hold all necessary licenses to export worldwide. However, since Brexit, our exports to the UK have been affected by stricter customs policies, which can result in some items listed as "in stock" not being available right away.
Best regards,
Customer Service Team
Medieval Shop
5 stars guys.excellant shop.we…
5 stars guys.excellant shop.we purchased a wedding cake sword & got engraved for our Wedding in 2022.The sword is beautiful.we love it.Anytime I contacted,you guys got back straight away.Will defo be shopping for more with you.Thank you.Hannah.
29 September 2020
Unprompted review
Reply from Medieval-Shop
Hi Hannah,
Thank you so much for your kind words and the 5-star rating! We're thrilled to hear that you love the wedding cake sword and the engraving. It’s wonderful to know that our communication met your expectations. We look forward to serving you again in the future!
Bad experience with Medieval-Shop
I'm afraid to say my experience was very poor. I purchased the replica Wyatt Earp double-barreled shotgun. When it arrived, the barrel of the rifle would not cock at all. This was a birthday gift for my son as he is doing a themed room. When I reported this I was told the shotgun had passed three quality checks and worked fine. I was told twice that they couldn't do anything about it before finally offering a refund. When I queried about paying for the return postage, I was basically told to take it or leave it. Their "technicians" have also accused me of misuse of the shotgun - for those of you who have already purchased this, you can probably see that it would be hard to actually damage the cocking lever. This company has refused to accept any liability post sale and their attitude to customer service, in my case, has been very poor. Beware if anything ever goes wrong with their products, don't expect much from them.
4 September 2020
Unprompted review
Reply from Medieval-Shop
Dear Peter,
We are sorry to hear that your experience with us did not meet your expectations. At Medieval-Shop, we take pride in offering expert and dedicated customer service. Since 2007, we have been one of the most recognized companies in the medieval e-commerce market, and our attention to our customers is a top priority.
All our products undergo rigorous testing before shipment. In your case, the replica Wyatt Earp double-barreled shotgun is a decorative item, and we assure you that it was functioning properly at the time of dispatch. The package arrived in good condition, and we would like to remind you that manufacturing warranty does not cover the use of the product once received.
Our return and warranty policies are clearly stated in the legal notices on our website. Our Commercial and After-Sales Department responds to all emails and calls on business days.
We appreciate your understanding and are here to assist you with any further concerns.
Best regards,
Customer Service
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