Wondershare Media.io Reviews 251

TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

I wasted so much money on buying credits but video always turns out bad. Sometimes it's ok but mostly bad. I was willing to pay more even though it's expensive but the results when generating video is... See more

Company replied

Rated 1 out of 5 stars

I signed up for a yearly plan because they offered a 3-day trial, which was the only plan with a free trial. I went ahead and canceled before the trial ended; however, when I requested a refund, the... See more

Company replied

Rated 2 out of 5 stars

Dead, plain and simple Some people create something, and when it breaks, they don't care. The Google authentication API does not work on this website, there is a programming issue. After each su... See more

Company replied

Rated 5 out of 5 stars

Well, it took some doing (this is material that I've been meaning to learn for quite some time), BUT IT'S WORTH IT. Having both Filmora 11 and Uniconverter 14 (lifetime is the most economic... See more

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2.4

Poor

TrustScore 2.5 out of 5

251 reviews

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Rated 1 out of 5 stars

Paywall

Okay, look. I gotta level with you about Wondershare Media.io. This is a 1 out of 5 stars situation, and here’s why you should probably steer clear. I ended up on Media.io because I had this video – nothing super fancy, but I wanted to bump up the quality a bit, make it look sharper, you know? Found their site, which seemed like a straightforward online tool for stuff like that. Figured, great, a quick fix without downloading some big software. So, I uploaded my video. The interface seems easy enough. I start messing with the settings to improve the quality, letting it do its thing. I spent a good while on it, watching the progress bar, seeing the preview, feeling like I was actually making headway. I got it looking just how I wanted, put in the time and the effort, felt like I was moments away from having the improved file. And then came the moment of truth. You click that 'Download' or 'Export' button, ready to finally grab your finished, higher-quality video. And BAM. Right in your face. "Pay us money." Seriously? After letting me spend all that time uploading, processing, working on the video to get it right? They let you go through the whole process, get right to the finish line, make you think you're just one click away from success, and then they slap you with the paywall. It felt like a complete bait and switch. There was no clear, upfront warning that actually getting the video you just spent time working on was completely locked behind a payment. They let you do all the labour, build up your expectations, and only then tell you it was all pointless unless you pay up. Honestly, it's incredibly frustrating and feels really deceptive. My time was totally wasted. I put in the effort editing that video for higher quality, only to find out I couldn't actually get my hands on the result without coughing up cash right at the bitter end. Save yourself the hassle and, more importantly, save your time. Don't get sucked into spending effort on this site only to get blocked at the last second. There are way better, more transparent options out there. Media.io? Not cool. Not cool at all.

30 April 2025
Unprompted review
Wondershare Media.io logo

Reply from Wondershare Media.io

Dear user, we greatly appreciate your choice of our Media.io and we sincerely apologize for any inconvenience we may have caused you.

Please note that Media.io provides the free version for all users to try and explore its features. If you want to export the video you made with Media.io in free version, it will have a watermark on the video. We recommend you that purchased the license for Media.io to export a watermark-free video.

Thank you for your cooperation.

Rated 5 out of 5 stars

I have great experience with their…

I have great experience with their tools. I had some very windy videos and managed to remove all the noise and clear all the voices. Happy with the final results.

1 April 2025
Wondershare Media.io logo

Reply from Wondershare Media.io

Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience with our tools and were able to improve your videos by removing noise and enhancing the audio. If you have any more suggestions or need assistance, feel free to reach out!

Rated 5 out of 5 stars

Best image to video AI generate

I use this platform for my work, and it's amazing. The generated video is awesome, and the price is the cheapest compared to the other platforms. I can save money by using this platform. No need for a long prompt, but a short one is okay.

15 April 2025
Unprompted review
Wondershare Media.io logo

Reply from Wondershare Media.io

Thank you for your positive feedback! We’re thrilled to hear that you find Media.io amazing for your work and appreciate our pricing. Saving money while creating awesome videos is what we aim for! If you have any questions or need support, we're here for you!

Rated 5 out of 5 stars

AI is awesome

AI is awesome. I wish I had millions but I am low income. I can't afford all these programs. The creative aspect of Wondershare is awesome. I recommend this company

22 April 2025
Unprompted review
Wondershare Media.io logo

Reply from Wondershare Media.io

Thank you for your thoughtful review! We're glad to hear that you find the AI features of Media.io awesome and appreciate the creative possibilities they offer. We understand the importance of accessibility, and we strive to provide tools that can empower everyone, regardless of budget. Your recommendation means a lot to us! If you need any assistance or have any questions, don’t hesitate to reach out.

Rated 5 out of 5 stars
Wondershare Media.io logo

Reply from Wondershare Media.io

Thank you so much for taking the time to leave us a five-star review on our product. We are thrilled to hear about your positive experience with our company. Your feedback means a lot to us and serves as a great motivation for our team.

Rated 1 out of 5 stars

Ai feature was completely useless

Ai feature was completely useless, the results didn't even looks like me e.g. I don't have hair but the results had a lovely head of hair. Support refused to give me my money back and now I've raised a case with paypal to try reclaim what i spent.

17 April 2025
Unprompted review
Wondershare Media.io logo

Reply from Wondershare Media.io

Dear user, we’re sorry to hear you’re experiencing issues with Media.io. To further assist you in resolving your issue and offer you a better product experience, we have forwarded your concern to our internal team and they will help you with your issue. We kindly seek your patience and understanding in this matter. Thank you.

Rated 1 out of 5 stars

Doesn't work for me

Doesn't work for me. If you like to set out on an adventure of endless page reloading without getting anywhere then it may be for you though.

I try and upload a video and it just pops an alert:

"The website has been updated, please reload the page and try again". Forever. All cookies removed, multiple browsers tried, logged out and in. About 100 reloads and I'm done.

18 April 2025
Unprompted review
Wondershare Media.io logo

Reply from Wondershare Media.io

We’re sorry to hear you’re experiencing issues with Media.io. Since Media.io is an online editing website, the website resources may sometimes be under maintenance or update, which may cause the problem you encountered. We recommend that you try changing the network connection and browser if you encounter similar problems in the future.

We will continue to optimize our website to offer you a better and more stable experience. We kindly seek your patience and understanding in this matter. Thank you.

Rated 5 out of 5 stars

Wondeshare is a product to make any…

Wondeshare is a product to make any media. It has most of the features for different media.

16 April 2025
Unprompted review
Wondershare Media.io logo

Reply from Wondershare Media.io

Thank you for your feedback! We’re glad to hear that you find Wondershare a great solution for creating media. With so many features available, it’s truly designed to meet the needs of all creators. If you have any specific features you’d like to explore or questions about how to use them, feel free to ask.

Rated 5 out of 5 stars

High Quality Video!

The video creation quality from images or text is outstanding! It's the best I've come across so far. There are so many other features available on the site to explore. It's a creator's dream!

17 April 2025
Wondershare Media.io logo

Reply from Wondershare Media.io

Thank you for your awesome feedback! We're thrilled to hear that you find the video creation quality outstanding and that you’re enjoying all the features Media.io has to offer. It's truly designed for creators like you! If you have any questions or need assistance exploring more features, feel free to reach out. Happy creating!

Rated 5 out of 5 stars

The Ultimate Online Media Toolbox

The Ultimate Online Media Toolbox – Fast, Easy & Powerful!

Media.io is an absolute lifesaver for anyone who works with audio, video, or images! This all-in-one online platform makes converting, editing, and enhancing media files incredibly simple—no software downloads needed.

I’m blown away by how fast and efficient it is. Whether I’m converting video formats, compressing files without losing quality, extracting audio, or even enhancing image resolution with AI, Media.io delivers flawless results every time. The interface is super intuitive, and the processing speed is lightning-fast.

Best of all, it works right in my browser, saving me storage space and hassle. The free version is already fantastic, and the premium features are totally worth it for professionals.

8 April 2025
Wondershare Media.io logo

Reply from Wondershare Media.io

Thank you so much for your kind words! We’re thrilled to hear that Media.io has been a lifesaver for your audio, video, and image needs. Our goal is to make media conversion and editing fast, easy, and powerful—so it’s fantastic to know we’re delivering on that promise for you!

We’re especially glad you love the intuitive interface, lightning-fast processing, and AI-powered features. Your support means the world to us, and we’ll keep working hard to make Media.io even better.

If you ever have suggestions or need help, don’t hesitate to reach out. Thanks again for being a valued user!

Rated 1 out of 5 stars

i bought 200 credits in January

i bought 200 credits in January. my account has nothing now.

7 April 2025
Unprompted review
Wondershare Media.io logo

Reply from Wondershare Media.io

Dear valued user, we apologize for any inconvenience you may have experienced.

In order to address your concern regarding AI Credits on our Media.io webpage, we recommend refreshing the page and logging in with your licensed email to access the credits.

Please keep in mind that if you purchased a credit pack in January and later canceled your subscription, your AI Credits will only be available until February.

If you continue to encounter issues with your AI Credits, please reach out to our customer service team at customer_service@wondershare.com with detailed information about your order. Thank you for your understanding.

Rated 3 out of 5 stars

free trial is not free

(I am changing my review from one star to three star because they went ahead and refunded me my money after this review) free trial is not free. Its a trick. No miss understanding it charged me for the first day because apparently media.io is the free trial but there was a charge for the media enhancer. Which is not stated clearly. So you scam by saying it's a free trial but then charge for other things. AGAIN BE CAREFUL WHEN USING THIS SERVICE

1 February 2025
Unprompted review
Wondershare Media.io logo

Reply from Wondershare Media.io

We sincerely apologize for any inconvenience we may have caused you.

Regarding your concern, please allow me to explain it to you in greater details.

We provide a 3-day free trial of Media.io for users. When customers click to subscribe to Media.io and activate the 3-day free trial, it will automatically renew if not cancelled within 3 days of purchase.

This information is clearly stated before completing the purchase. We hope this explanation clears up any confusion you may have.

If you have any other questions about Media.io, feel free to contact us at customer_service@wondershare.com. We will assist you further.

Rated 1 out of 5 stars

I NEVER write reviews but…

I never write reviews but my experience sucked just that bad! I only signed up to use the free trial because I find it silly to pay for services like this but they required a credit card which I stupidly entered. I signed up for month to month to use the free trial and after giving it a try for less than 1 day, I cancelled the service but was unable to remove my credit card info from the site. 2 days later I get charged for the ENTIRE year and had to cancel my only credit card just days before leaving the country for 3 months. Needless to say this is 100% a scam. Credit card in en-route to another friken country now because of this. So stupid.

Additional comments based off of reply from company:
Nope, not getting away with that silly reply to rectify, there is no tectification as I’ve already tried with this company and they failed miserably. The reply clearly shows they didn’t read my comment in its entirety. If they had, they wouldn’t have doubled down and said I needed to cancel the service within the 3 day free trial period. To reiterate what it literally says above… I DID cancel the service after 1 days use but was unable to delete my credit card info from their site. Also, I had only initially signed up for month-to-month but they charged my card the entire year which wasn’t addressed. And I’m sorry… they want me to give them MORE info now?! I’ve already had to shred my credit card and get a new one (in transit) to a different country. I’m pretty convinced this company thinks all of its victims are idiots. Which I can attest I was momentarily an idiot for not reading comments before sharing my info.

21 March 2025
Unprompted review
Wondershare Media.io logo

Reply from Wondershare Media.io

We sincerely apologize for any inconvenience we may have caused you.

Regarding your concern, please allow me to explain it to you in greater details.

We provide a 3-day free trial of Media.io for users. When customers click to subscribe to Media.io and activate the 3-day free trial, it will automatically renew if not cancelled within 3 days of purchase.

However, to further assist you with your issue, we kindly request you to send more detailed information about your order to our customer service team at customer_service@wondershare.com.

Thank you for your support.

Rated 5 out of 5 stars

A Perfect AI-Influenced Toolkit With Video, Audio, and Image Management

I've observed Media.io improve and adapt to the latest trends. What's good is that when compared with other online tools, Media.io is a complete package; a set of functions making things easier. Specifically with its AI generation abilities, I've been able to create some impressive content.

28 March 2025
Unprompted review
Wondershare Media.io logo

Reply from Wondershare Media.io

Thank you for your kind words! We’re thrilled to hear that you’ve had a positive experience with Media.io, especially its AI-powered features. It’s our goal to provide a versatile, all-in-one tool that simplifies content creation, and your feedback motivates us to keep improving.

If you have any suggestions or need assistance, feel free to reach out. Happy creating!

Rated 1 out of 5 stars

do not use(find something better)

23 March 2025
Unprompted review
Wondershare Media.io logo

Reply from Wondershare Media.io

Dear user, we are sorry that you're dissatisfied with our product. Could you please provide us with more details to our customer service team at customer_service@wondershare.com so that we can better understand the specific aspect you are unhappy with? We are here to assist you further and work towards improving our product. Thank you for your cooperation.

Rated 1 out of 5 stars

Total scam

Total scam, do not buy. I was trying to find a vid editor and I could not get it to work properly. When I told them what was going on they said as it was already purchased and used ie me trying to get it to work, it could not be refunded. I literally used it to try to get it to do the thing it said it would do...how else would I know it does not work. Their advice to fix the problem was to buy a subscription. Nope. DO NOT BUY.

7 March 2025
Unprompted review
Wondershare Media.io logo

Reply from Wondershare Media.io

We’re sorry to hear you’re experiencing issues with Media.io. To further assist you in resolving your issue and offer you a better product experience, we have forwarded your concern to our internal team and they will help you with your issue. We kindly seek your patience and understanding in this matter. Thank you.

Rated 1 out of 5 stars

Not worth the subscription at all !

Most of the pictures cannot be uploaded and the outcomes are really bad. Nothing compared to description. It is poor quality generated images. Cartoon images would be more appropriate to describe the product.
And the 30 days guarantee is untrue, you discover the restricted conditions after purchase.

6 February 2025
Unprompted review
Rated 1 out of 5 stars

really scam,,theres no one free for…

really scam,,theres no one free for trial.I've been editing for so long on their website and they lied about giving a free trial to new users. So I've wasted my time.I can't download a 4 minute video on their website, whereas they can freely download at least 10 minutes... and I can't download my edited video

26 January 2025
Unprompted review

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