Banner for Medfinder

Medfinder Reviews 

501
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers are genuinely thrilled with how quickly the team tracks down scarce medications that are otherwise completely impossible to locate on their own. Reviewers frequently praise the friendly support staff for their incredible dedication, helpfulness, and constant communication throughout the entire pharmacy search process. However, some people mentioned that they encountered unexpected problems or unfortunately did not manage to find their necessary prescription despite paying for the search. A few other people also felt that the overall pricing transparency could be improved regarding the costs and service credits involved.

What people talk about most

Service

Users describe positive interactions with service, highlighting how it successfully saves them countless... See more

Product

Clients share ambiguous opinions on product during severe medication shortages. Many consumers praised the... See more

Customer service

Customers had positive experiences with customer service, noting that agents are helpful, professional, and... See more

Staff

Reviewers highlight positive aspects of staff, describing them as quick, super responsive, knowledgeable, and... See more

Inventory

Customers consistently note ambiguous experiences with inventory, frequently struggling with nationwide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was skeptical and it took me several weeks and some research, however I’m so glad I signed up because it works. Walgreens held my prescription for three months and within an hour Medfinder found the... See more

Rated 5 out of 5 stars

I use them every month to find my medication that is usually impossible to find. They do a great job locating my medications within reasonable locations. Yesterday, I was able to speak with someone di... See more

Rated 5 out of 5 stars

My adhd medication prescription was placed on back order and after calling around for a while, I came across med finder. Was hesitant about paying the fee but gave it a shot. The communication was top... See more

Rated 5 out of 5 stars

I was skeptical at first because MedFinder sounded too good to be true — but they found my backordered adhd prescription fast. The process was smooth, communication was clear, and they saved me hours... See more


Company details

About Medfinder

Written by the company

logo

Find your medications in stock today.

hero image

Trusted by over 20,000 Patients across the US.


Can't find your meds in stock? We can help

Tell us what medication you need

Enter your medication info and we'll take it from there. No more stress.

We find your meds in stock

We'll contact pharmacies near you and find one with your medications in stock

Pick up your script

We'll text you the info you need to pick up your script

Find your meds in stock

Tired of calling pharmacies?

Written by the company

Theres a better way.
Tell us what medication you’re looking for, and our team will reach out to pharmacies near you to check availability. We’ll keep you informed throughout the process so you know exactly what’s happening and why, and will text you as soon as we find your medications in stock.

Contact info

Struggling to find your medication?

We call pharmacies for you and help locate hard-to-find prescriptions.

4.6

Excellent

TrustScore 4.5 out of 5

501 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(501)

121 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This company is the best, a no brainer!!

This company is the best! It is SO worth the small fee they charge to save so much of your time and energy. I have a very demanding career and cannot spend hours waiting to talk to a pharmacy after pharmacy to just be told no we don’t have it — it’s not only time consuming, but an added stress and let down each time. I was feeling a little hopeless about not being able to find the meds I needed and after taking a chance and hiring medfinder (which was a very easy process I just texted them and they sent me a link to sign up) to get a text the next day saying “we have found your medication!” with instructions on what to do was the best feeling ever! I felt a huge sigh of relief. The amount of time I have spent in the past vs. the fee they charge is a no brainer…. I got my script filled tonight, will use them every time it’s needed! AND they have great, friendly customer service team too! 10/10.

26 August 2025
Unprompted review
Rated 4 out of 5 stars

disappointing experience but refund was issued

I paid for Medfinder’s service expecting help locating a pharmacy that could fill my prescription using my insurance. Unfortunately, I received just one pharmacy recommendation, and it wasn’t in-network.

When I asked for a refund, the company did follow up and agreed to a refund, which I appreciate.

Others may have better luck with their search.

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Medfinder is GREAT

Medfinder is GREAT! They were able to find my medication very quickly without me having to call all over the place. Thank you.

25 August 2025
Unprompted review
Rated 5 out of 5 stars

Incredibly impressed!

I am incredibly impressed by MedFinder and highly recommend them-- what a wonderful service!

I spent 6 hours this week fruitlessly calling literally every CVS pharmacy in lower Manhattan, Queens, and Brooklyn, as well as a number of Mom and Pop pharmacies, trying to locate a medication with supply chain issues. All but one pharmacist were grumpy, because they get these calls constantly. I was starting to ration my medication, taking half my daily dose, because it looked like my pharmacy wouldn't have it in for at least 10 days. I felt physically terrible and was bracing to have a few days where I'd have no medication at all.

I signed up for MedFinder, thinking that the worst case scenario was I'd lose $50.

Overnight, they found a pharmacy that had my medication in stock! I picked it up at a Mom and Pop pharmacy in NYC's Chinatown that I never would have thought to call. The pharmacist there was lovely.

I am so thankful; this saved me a massive amount of time and stress. I wish I had known about MedFinder four days earlier, so I wouldn't have made 40+ calls myself. I think MedFinder is a wonderful service that fills in the gap created by understaffed pharmacies and a health care system that doesn't always work so well.

I will continue to use MedFinder every month.

21 August 2025
Unprompted review
Rated 1 out of 5 stars

Continuously asking for private…

Continuously asking for private information. This site is farming data and does not provide help.

15 August 2025
Unprompted review
Medfinder logo

Reply from Medfinder

Hi Nina, we apologize for any frustration you may have faced. For us to locate medications for you, we have to call pharmacies on your behalf which requires information like your name, date of birth, prescriber information, and medication information. Without that info, pharmacies typically will not share this information with us. We hope you will reconsider this experience, as we are doing our very best to make it as simple and easy as possible for individuals to locate their medications.

Rated 5 out of 5 stars

As if Manna from Heaven, they found my med!…

After nearly a week of bumbling around without my meds I finally googled ‘find my meds’…and lo and behold! Up came Medfinder! What’s more, when I bought one search, within an hour they found a pharmacy 30 minutes away with my elusive medication. They saved the day! Easy to put in the info, and well worth the fairly high cost!

7 August 2025
Unprompted review
Rated 1 out of 5 stars

Costs $50 per search

I really hate that they require a bunch of personal information before they reveal that it costs $50 for one search. I did not complete the purchase.

2 August 2025
Unprompted review
Medfinder logo

Reply from Medfinder

Hi Christy, we apologize for any frustration here. Our pricing is easily accessible on our website at Medfinder.com/pricing

We require personal information to locate medications as we contact pharmacies on your behalf to locate ones that can fill your prescription. Eventually, we aspire to make our services free for all!

Rated 5 out of 5 stars

Best service ever

No matter the time of day I got answers. Including text messages immediately. I’ve been having such a hard time finding my medicine thru Walgreens. Always in back order. Medford immediately I mean within hours gave me the name of the pharmacy near me that had it in stock. Your service is impeccable. I would recommend anyone that has a hard time finding their meds to use the service. Worth every penny. I was calling for days so many pharmacies couldn’t do what they did within a few hours. Thank you.

29 July 2025
Unprompted review
Rated 1 out of 5 stars

Don’t waste $50!

The website kept telling me that the pharmacies were all closed in the middle of the day. I ended up having to find the medication on my own and was still charged $50 for them looking.

18 July 2025
Unprompted review
Medfinder logo

Reply from Medfinder

Hi Janet, so sorry to hear that you did not have the best experience with us. We are working out a few issues with our new platform, and are so sorry this resulted in a bad experience. As per our policy, since we did not locate your medications, you have already received a full refund!

Rated 5 out of 5 stars

Medfinder is totally worth it

I literally went over a year trying desperately to find meds that would work for me that I could actually get a hold of in NYC. I had been on stable meds for over a decade but suddenly a shortage made them nearly impossible to find. My job, relationship and mental and physical health suffered.

Thank goodness for Medfinder, I’m finally stable on meds that work again, as they find pharmacies that can deliver my hard to find medications for me on time every month.

8 July 2025
Unprompted review
Rated 5 out of 5 stars

I love this service

I love this service. I was stressed about finding a prescription that I was about to run out of and demoralized by spending hours calling pharmacies, waiting on hold, and then being told they were out. I booked Medfinder as a last resort. They found it and my prescription was filled within 24 hours.

3 July 2025
Unprompted review
Rated 1 out of 5 stars

Fraud

Fraud. I requested a specific Medicine, Brand required. By merchant own initiative changed the Brand to Generic and classified as researched 2 times instead of 1, taking away 2 out of 3 credits purchased for 120$.

I don’t understand the positive reviews, the behavior is completely fraudulent and I got no value for my 120$ and I wasn’t refunded for my money.

23 June 2025
Unprompted review
Medfinder logo

Reply from Medfinder

Hi - we are so sorry about this. We own up to it and sometimes we do make mistakes. We mistakenly deducted a search from your account when we restarted the search - we are happy to adjust this and are happy to refund you if you would prefer! Please contact us at support@insitohealth.com and we are happy to resolve this issue :)

Rated 5 out of 5 stars

Excellent Service

If your prescription medications are hard to find, I strongly recommend that you use Medfinder. My medication was on backorder and I was running low. I could not find it anywhere. After spinning my wheels trying to do it myself for a while, I came across Medfinder. This service found my medication ant a nearby pharmacy, and answered all of my inquiries promptly through the process. I never write reviews but I feel that Medfinder truly deserves this praise. They are also really nice people. Great customer service. Incredibly helpful and efficient. They did a great job and I am grateful to have found them

23 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service!

Medicine that I’ve taken for years was unavailable . I called 10 pharmacies and my doctors office did the same to no avail. I looked into Medfinder and figured I would give it a try. I’m so happy that I did. It took a few days but they were able to locate the medicine for me at a pharmacy I had already called! Not only did they find it but they made multiple calls to the pharmacy and gave me text updates throughout the process. I’m a retired teacher who tried to teach my students the importance of pride and ownership in their work. Medfinder gave me hope that there are people left in this world that do their job well to completion! I’m extremely grateful for the attention they gave to my issue and would not hesitate to recommend Medfinder to anyone in need! Thanks again!

17 June 2025
Unprompted review
Rated 5 out of 5 stars

Works

I was worried after the first pharmacy they found didn’t take my insurance I would get charged a second time. They were very cool about it, found one with my insurance at no extra cost. Very satisfied.

13 June 2025
Unprompted review
Rated 5 out of 5 stars

Saving Grace

I was in a rut because there seems to be an ADHD med shortage here in NoVA and I was stressing out because I start work in a couple of days. I was looking for my meds for over a week until a friend pinged me to recommend MedFinder. So I booked their service. And within the next morning I got notified what pharmacy had it. They were very responsive too with inquiries and concerns and very accommodating. I felt so much relief and was able to pick up my prescription in the pharmacy they directed me to. I am very thankful that they exist, will book again when the need arises.

16 June 2025
Unprompted review
Rated 5 out of 5 stars

Miracle workers

There has been a local shortage of my meds bc of a warehouse issue and every pharmacy I called said they were out and didn’t know when it would be back in stock. I heard about Medfinder and gave it a try. They found my meds at a local pharmacy later the same day! Saved me hours of calls and dealing with automated answering services.

12 June 2025
Unprompted review
Rated 5 out of 5 stars

I have been using Medfinder since October 2024

I have been using Medfinder since October of 2024. I heard about the service on Reddit so I decided to try them out l. I’m so glad that I did! It’s worth every penny that I paid! I was having so much trouble finding my medication at first. Medfinder found it quickly. I recommend trying this service out if you’re having a hard time finding your medication. It’s a drug shortage and I know it’s hard finding a lot of medications. Just give Medfinder a try. I really am grateful and I appreciate the staff at Medfinder. They’re so kind and you need that when going through something like this not being able to find your medication. They don’t make you feel bad or anything when helping you. So just give them a try! I have used them over 10 times and I continue using their services when I am getting low on my medication.

3 June 2025
Unprompted review
Rated 5 out of 5 stars

Saved Time and the Anxiety That Comes With It

This service saved me so much time and the stress of calling around to different pharmacies. I used the first-time coupon code and saved $10, which was a nice bonus. While it’s a bit on the pricey side, they found a pharmacy within 30 minutes of my house and texted me all the details, including the pharmacist’s name. All I had to do was have my doctor transfer the prescription, and it was filled right away. Even better, it was at the chain pharmacy I normally use, so they already had my information. Seamless.

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Not only were the MedFinder team able to locate my medication (that’s having a national shortage) within a 5 mile radius of me, but they were also super responsive to all of my inquires and any updates I asked for. Highly recommend this service, especially since it will save you SOO much time!

3 June 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look