The reason for the rating is Daniel, our development regional manager. He is responsive and always gets things done. Since he took over he has taken great pride in making sure people are dea... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jake Davies, who manages the communal land at Waterhouse Mill has been good to work with. He always listens to any concerns about the maintenance of the communal land and tries to resolve any problem... See more
Company replied
Very fast answer to emails. The points were clarified and allowed me to carry on with my process with no issues. The improvement point is to allow for phone interactions as Meadfleef restricts any c... See more
Company replied
Jake Davis dealt very promptly with an issue with the waste bin on our play area and damage to grass, which we have been asking for in the past with no results. We look forward to seeing the results o... See more
Company replied
Company details
Written by the company
Established in 1995, Meadfleet are an award-winning management company appointed by major local authorities, housing developers and land assemblers to manage public open space on housing developments throughout England and Wales. With a portfolio of more than 40,000 properties across over 320 developments, all with a variety of requirements that include biodiverse species habitat, woodlands, wildflower meadows, play equipment, complex sustainable urban drainage systems, street lighting, grass care and shrubbery, Meadfleet are the professional and sustainable solution to open space management.
Contact info
2 Meadway Court, Meadway Technology Park, Rutherford Close, SG12EF, Stevenage, United Kingdom
- customercare@meadfleet.co.uk
- www.meadfleet.co.uk
3.9
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Helpful and clear communication
Many was helpful and communicated accurately
26 November 2025
Unprompted review
Reply from Meadfleet Ltd
Hi Alex
Many thanks for taking the time to leave a review for Mandy.
Your feedback is really appreciated by everyone here at Meadfleet.
Take Care
The Meadfleet Team
Charged me £100 late fee
Charged me £100 late fee for being 4 weeks late payment. Original bill was only £91!! I accept it was late and expected maybe £25 late payment fee. Complained, had a email saying they were really busy but it will be looked at, 4 weeks later no reply , apart from this one. How did we do, You didn't do anything, that's how you did.
1 September 2025
Unprompted review
Reply from Meadfleet Ltd
Hi Lee
We just wanted to check in with you as we are not sure if you have managed to contact our Feedback email address.
With regards to the invoices and late payment charges, we would like to confirm that following the invoice issued on 20th August 2025, a statement was sent out 5 weeks later as a reminder for payment. A following statement was then sent out a further 4 weeks after that, and any un paid accounts would have received a late payment charge a full 10 weeks following the issuing of the invoice on 20th August 2025.
I hope that clarifies the timescale of the matter from the issuing of the invoice to the ultimate issuing of the late payment charge.
Please do get in touch if you have any further queries that you would like addressed.
Take Care
The Meadfleet Team
Hi Lee
Thank you for your review and we really appreciate the feedback.
If you could contact our email address feedback@meadfleet.co.uk; with your property address, we will look into this matter for you.
Take Care
The Meadfleet Team
My daughter took part in the Best…
My daughter took part in the Best Pumpkin Competition and won first place. The communication with the Meadfleet was excellent, and the prize was fantastic. We are very happy with the whole experience and highly recommend this event!
31 October 2025
Unprompted review
Reply from Meadfleet Ltd
Hi Anna
Thank you for your review and we would like to extend our thanks to your daughter for entering the competition!
We are so glad that she loved the prize and that you all loved the event.
Take Care
The Meadfleet Team
Impressive Customer Service by Matthew
I communicated by email with Matthew Barnett, the Regional Manager responsible for the Meadfleet development in which I live. He replied to every email with great consideration and empathy to my concerns and resolved the situation in good time. Despite a small problem, none of which was Matthew's making, it was a contractor who didn't deliver on service, he didn't just leave it there, he followed the enquiry up and brought it to a satisfactory end. I cannot fault the customer service I received by Matthew. Thank you
20 October 2025
Unprompted review
Reply from Meadfleet Ltd
Hi
Thank you so much for your great review of your Regional Manager Matthew.
He will really appreciate your great comments and the fact that you took the time to leave a review of the service that he provided to you.
Once again, thank you so much, we really appreciate your support.
Take Care
The Meadfleet Team
Great customer service
20 November 2025
Reply from Meadfleet Ltd
Hi Roksana
Thank you so much for taking the time to leave a review for us today, it is really appreciated.
Take Care
The Meadfleet Team
Francina of Meadfleet was very prompt…
Francina of Meadfleet was very prompt and efficient in dealing with the post completion certificates on this for which I would like to thank her. Many Management Companies I have dealt with have been very slow at providing the relevant documents and even coming back to us with replies to questions raised.
19 November 2025
Unprompted review
Reply from Meadfleet Ltd
Hi Debbie
Thank you for your review and the great comments.
Francina will love your feedback, as will all the Team here at Meadfleet, so thank you once again, your support is really appreciated.
Take Care
The Meadfleet Team
Praise for the Legal Team
I am currently in the process of selling my house where Meadfleet provide the estate maintenance, the maintenance has always been of a very high standard. But the reason for my feedback today is to highlight the amazing work of Natalie Whittaker in the legal department, the process of moving house certainly is stressful but Natalie has been above and beyond fantastic with working with my and the relevant legal teams to assist with my sale - thank you
17 November 2025
Unprompted review
Reply from Meadfleet Ltd
Hi Charly
Thank you so much for your fantastic review for Natalie in our Legal Team.
It is great to hear that the service that she provided to you has made your house move that much easier! She will really appreciate your lovely feedback, as will everyone here at Meadfleet.
Take Care and we hope all goes well with the move.
The Meadfleet Team
Very helpful and efficient
13 November 2025
Unprompted review
Reply from Meadfleet Ltd
Hi Jill
Thank you for taking the time to leave us a review, we really do appreciate your feedback.
Take Care
The Meadfleet Team
The reason for the rating is Daniel
The reason for the rating is Daniel, our development regional manager. He is responsive and always gets things done.
Since he took over he has taken great pride in making sure people are dealt with an issues sorted.
Thank you Daniel!
This is what we need and expected so I am really pleased with him.
We need better gardeners for our development though!
10 November 2025
Unprompted review
Reply from Meadfleet Ltd
Hi Craig
Thank you so much for such a positive review for Daniel, your Regional Manager. It is really great to hear that you recognise Daniel's pride in his work.
He will really appreciate your feedback and will take on board any comments that you have made.
So once again, thank you so much for your review.
Take Care
The Meadfleet Team
Mandy in accounts was great and sorted…
Mandy in accounts was great and sorted my query very swiftly. Thank you
12 November 2025
Unprompted review
Reply from Meadfleet Ltd
Hi Paul
Thank you for leaving a review for Mandy in our Accounts Team.
She will really appreciate it that you took the time to leave feedback of the service that she provided for you today.
Take Care
The Meadfleet Team
Great experience
Great experience! The representative - Mandy, responded promptly and accepted my request without any hassle. Thank you for your quick assistance.
7 November 2025
Unprompted review
Reply from Meadfleet Ltd
Hi Patrycja
Thank you so much for taking the time to leave a review for Mandy.
Your feedback is really great to hear and Mandy will appreciate your comments.
Take Care
The Meadfleet Team
Big Fan - Meadfleet are excellent on many levels…
I am a house owner and MeadFleet manage the services to the homes where I live in Cirencester. They are just amazing. I have had cause to contact them a number of times and always a quick response, helpful and understanding. They also provide a newsletter and I came home this week to a bird feeder on my doorstep from them. I believe they truly care and its exceptional to see such great service and thought.
30 October 2025
Unprompted review
Reply from Meadfleet Ltd
Hi Karen
Thank you so much for leaving us such a fantastic review.
We are so glad that you are pleased with the service that you receive from our Teams, they will really appreciate your feedback.
It is great to hear that the newsletter that our Team produces is also well received, as well as the giveaways that they work so hard to ensure that our residents will enjoy!
Thank you once again from everyone here at Meadfleet.
The Meadfleet Team
Excellent support and communication
I recently contacted Meadfleet about the open green area in front of my home, and Jake was extremely helpful from start to finish. He took the time to listen, review the area, and quickly came up with a thoughtful solution by arranging for new shrub planting to help improve both the appearance and safety of the space.
It’s great to see Meadfleet investing in the community spaces and taking residents’ feedback seriously.
Thank you again, Jake, for your friendly and proactive approach.
22 October 2025
Unprompted review
Reply from Meadfleet Ltd
Hi Sophie
Thank you so much for leaving such a great review for Jake.
It is great to hear that you were happy with the service that he provided to you and we are pleased that you are happy with the works.
We will ensure that your feedback is passed to Jake, who will be over the moon that you took the time to leave him a review.
Take Care
The Meadfleet Team
Thank you for the bird feeder and…
Thank you for the bird feeder and looking forward to getting the 30 coin for my shopping trolley.
The garden and field look good with the trees having a dig-over, but they could do with a mulch!
30 October 2025
Unprompted review
Reply from Meadfleet Ltd
Hello
Thank you so much for your review.
We are so glad that you are happy with the bird feeder and we are sure that the trolley coin will be on the way to you shortly!
It is great to hear that the public open space is looking good and if you would like to let our Customer Care Team know your development, they can pass on your feedback and comments to the Operations Team.
Thank you once again.
Take Care
The Meadfleet Team
Revised invoice done. Natalie Whittaker sorted for me.
Revised invoice done.
27 October 2025
Unprompted review
Reply from Meadfleet Ltd
Hi Mike
Thank you so much for taking the time to leave us a review.
Natalie will really appreciate your feedback.
Take Care
The Meadfleet Team
Always pleasant to deal with
Great experience dealing with manager Jake who has assisted me with an issue and also the maintenance lads on our estate who are always friendly and pleasant to interact with when on site.
22 October 2025
Unprompted review
Reply from Meadfleet Ltd
Hello
Thank you so much for leaving such a great review for Jake and the contractors.
We will ensure that your comments are passed onto them and thank you once again, your feedback is really appreciated.
Take Care
The Meadfleet Team
I reported a broken railing on my…
I reported a broken railing on my housing estate that is managed by Meadfleet. The broken railing exposed a large drop into a river causing a danger to children and pets. Meadfleet fixed the issue within a couple of weeks and even let me know personally that they had sorted it. Much quicker than I had expected.
20 October 2025
Unprompted review
Reply from Meadfleet Ltd
Hi Lucinda
Thank you so much for taking the time to leave a us such a great review.
Your feedback is really appreciated by all here at Meadlfeet, and we will pass on your great comments to Jake, your Regional Manager, who will love your appreciation of the work that he does.
Take Care
The Meadfleet Team
Excellent service from the new Regional Manager Jake Davies
Excellent service from the new Regional Manager Jake Davies when we needed to contact about maintenance of a grassed area near to our home. He was in touch the next day and arranged for contractors to cut the area within 2 weeks and gave me an overview of his plans for the estate after recently taking over responsibility for the estate
15 October 2025
Unprompted review
Reply from Meadfleet Ltd
Hi Stephen
Thank you so much for your great review for Jake.
The feedback that you provide is really appreciated by us here at Meadfleet, and Jake will be over the moon that you have taken the time to leave a review of the service that he provides for you.
Take Care
The Meadfleet Team
I have dealt with Francina many times…
I have dealt with Francina many times when acting for clients in their house sales. She is always extremely responsive and helpful and makes the process much easier for us all.
10 October 2025
Unprompted review
Reply from Meadfleet Ltd
Hi Frannie
Thank you so much for taking the time to leave a review for Francina today.
She will really appreciate your great feedback and we will be sure to share it with everyone here at Meadfleet.
Take Care
The Meadfleet Team
Excellent customer service
I emailed Meadfleet to request that a hedge be cut back due to it overhanging and scratching my car in the car park. Jake Davies (Regional Manager) arranged for the contractor to come out and cut this back within the month. Excellent customer service.
8 September 2025
Unprompted review
Reply from Meadfleet Ltd
Hi Vickie
Thank you so much for leaving a review of the service provided to you by Jake, your Regional Manager.
We will pass on your great feedback to him, which will really be appreciated.
Take Care
The Meadfleet Team
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