Been a customer for a while. Professional & easy to deal with. I only purchase the milk which has been known to last a week once opened. Great delivery service and account comes with a McQueens app to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good quality milk. We have not been able to access the customer portal. Our welcome offer discounts were not applied. That was resolved as soon as I phoned customer services. I have had 4 weeks of del... See more
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After a rocky start everything is sorted now. Deliveries are on time and the products are lovely. It's great that doorstep deliveries are continuing as the milk is far tastier than the supermarkets an... See more
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Error in delivery ie extra left easily resolved at no extra cost to me. Excellent customer service. Portal very easy to use when need to make changes to weekly orders. Delivered VERY early. Delicious... See more
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Company details
About McQueens Dairies
Written by the company
McQueens are Bringing it home every time, with our doorstep delivery of milk, eggs, juice, all arriving fresh from our dairy before 7AM.
We provide easy sign-up milk delivery service, alongside a range of complimentary products including non-dairy milk alternatives and cream. Milk is available in reusable, recyclable glass bottles and non-dairy alternatives including oat, soya, coconut, and lactose-free milks are also available.
Founded in 1995, McQueens Dairies are a third-generation family business with over 25 years of delivering the freshest dairy to your door. All the milk from McQueens own dairy is delivered by local drivers, serving and supporting local communities all across the UK, serving over a quarter of a million households! Get your milk delivered 🥛 Explore Vitamin D milk ☀️ Socials/Key links 🤳🏻
At your doorstep for 7AM
Delivering in all conditions, all year round!
At McQueens Dairies, we deliver to thousands of doorsteps every night, with the promise of some of the freshest product in the country, at your door before you wake up for your morning coffee.
Contact info
20 High Craighall Road, G4 9UD, Glasgow, United Kingdom
- 0330 555 5588
- hey@mcqueensdairies.co.uk
- www.mcqueensdairies.co.uk
3.9
Great
25K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 48% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from McQueens Dairies
Hi Leanne! 👋
Thank you so much for a great 5⭐ review. 😄👏
We are delighted to hear how great the service and products have been for yourself. 😁🙌🥛
Here's to your next delivery. ☺️✨
Great customer service
Great customer service, a delivery is never missed and the products are great quality.
16 May 2026
Reply from McQueens Dairies
Hi Mandy,
Thank you so much for leaving us a 5-star review! ✨😊
We're delighted to hear that deliveries are never missed, our products are great quality and that our customer service is top notch. 🥛
Thank you so much for the lovely words, it truly means a lot! 😁🙌
Great service and always on time
Great service and always on time. They offer a good variety of milk, and I would highly recommend them. The prices are fair too. I have been using this company for about 10 weeks now, and I’m very happy with their service.
19 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Tigere,
Thank you for the amazing review! We're thrilled to hear that our service is great and always on time. ✨😊
We're glad you enjoy our range of products that would definitely recommend us.
Thanks again for your support the past 10 weeks and here's to many more deliveries! 🚚🥛
It’s so good to have milk delivered…
It’s so good to have milk delivered just like days of old . The milk is so good and the service you offer is brilliant online payment never need to wait for you to collect
22 July 2026
Reply from McQueens Dairies
Hi June,
Thank you so much for your lovely review!
Having milk delivered like the old days is truly something special, isn't it! We're glad to hear the milk is good, the service is brilliant and the payments hassle-free.
We strive to provide a seamless experience and it's great to hear that you feel that too. 🤩
Thanks again for your support, it truly means a lot! 😊✨
The lads that talked to me.
I found the lads that canvases. My street ( Ashmore crescent) was very polite and answered all questions that I asked him.
This made me trust Mc Queens Dairies. Thank-you.
5 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Catriona,
Thank you for sharing your experience with us! It's great to hear that our canvassers were polite and knowledgeable.
We would like to welcome you to your local milk round! We hope you enjoy your first delivery! 😁🥛
Super quality products and fantastic…
Super quality products and fantastic service
19 August 2026
Unprompted review
Reply from McQueens Dairies
Hi John,
Thank you so much for the amazing review! 🌟
It's fantastic to hear that you're enjoying the high quality of our products and that our service has consistently hit the mark. 🥛🚚✨
Thank you again for taking the time to share your lovely feedback. Your support means a great deal to us, and here's to many more amazing deliveries! 😊🙌
Awful
I had someone knock ok my door offering fresh milk. They said they would deliver the milk one day and collect payment in cash another day. I got 2 bottles of milk for £5.18, but no one came to collect payment. I was then sent loads texts asking the money be bank transfered, depite the fact this is not what was agreeed. I called the compamy to explain this and was told it was a mistake and they would get back to me, but no one ever did. I then got a text threatening debt recovery procedures for £5.18. I called the company again to explain what was orginally agreed and that I would be happy to pay them in cash, AS AGREED. The person I spoke to said despite them making a mistake they would not be coming out to collect the cash and if I did not send it they would be going through debt recovery...for £5.18. Absolutley pathetic.
19 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Joshua - Thank you for taking the time to share your experience with us. I’m really sorry that we let you down and could give you the proper McQueens experience.
Unfortunately, we do not accept cash as a payment method for our service, so it was disappointing to hear that you were given incorrect information about how payment could be made.
We also understand your frustration at then being contacted for payment, despite you having already explained the situation to us.
This is not the experience we want for our customers, and we’re sorry for the inconvenience and frustration this has caused.
We’d like the opportunity to look into what happened and make sure this is resolved for you. I’ve sent you a request for more information so we can access your account and investigate this with the relevant team.
Thank you again for bringing this to our attention. We’ll do our best to get this resolved as quickly as possible.
Milk delivery have 2 milks…only 1 drop…
Milk delivery have 2 milks…only 1 drop off Monday 17-08-26 one missing
22 July 2026
Reply from McQueens Dairies
Hi Andrew, thank you for taking the time to leave us a review.
I am really sorry to learn about your missing item on 17/08. This is not the standard that we strive to provide and can completely understand your frustration with the situation.
We want to take every step necessary to avoid any future issues. Upon checking your account, I am glad to see that you have spoken with a member of our team who has raised this to the delivery depot for them to investigate internally. They have also requested for the milkman to send us through proof of delivery, which will allow us to keep on track of your order on our end.
Additionally, we can add on extra delivery instructions that will go straight to your driver, if this is something that we can do for you, please contact us 0330 555 5588📞 Our team will be on hand to assist and ensure we get the most accurate notes for the driver to view.
Please be assured, there has been a credit placed on your account to cover the cost of this item and you will see this reflected in your payments.
I apologise again for any inconvenience this has caused and we appreciate your patience whilst we work to resolve this for you.
Kind Regards,
McQueen's Dairies🥛
⭐️⭐️⭐️⭐️⭐️ Superb
19 August 2026
Unprompted review
Reply from McQueens Dairies
Thank you so much Jay for the 5 stars! We are so happy to have your support⭐🥛
Easy to Order ,no hassle payments and…
Easy to Order ,no hassle payments and best of all everything I needed was delivered straight to my door even before I got out of bed .Thank you .
18 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Judith, thank you so much for taking the time to leave us a review.
This is exactly what we love to hear🙌🙌Our aim is to take the pressure off those busy mornings as much as we can and provide you with a smooth customer experience. I'm so glad to hear you are happy with the service provided.
We are always here to assist you, should you ever need us😊
Thanks for choosing McQueen's to fuel your mornings⭐
Kind Regards,
McQueen's Dairies🥛
I’ve not been with McQuuens Dairies but…
I’ve not been with McQuuens Dairies but the products are much better than shop brought milk and it stays lovely and cold in the bottles
19 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Susan! 👋
Thank you so much for your lovely feedback and 5⭐ review! 🤩💫
Delighted to hear that you enjoy the freshness of our produce. 😁🙌
Great to hear such pleasant things about the fresh produce we have. Thanks again for your support. ☺️🥛
Helpfull
My first time with them and they were very help full sorted everythink out for me
19 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Caroline! 👋
Thank you so much for taking the time to leave a 5⭐ review with us. 🤩💫
We are delighted to hear that our team were able to assist and made your first time with us helpful. The exact introduction we want all new customers to have. 😁🙌
Great to have you on board and we want to say cheers for supporting traditional doorstep deliveries with us. 🤗✨
Reply from McQueens Dairies
Hi Cecilia! 👋
Thank you so much for your taking the time to leave a 5⭐ review of McQueens. 🤩💫
It is great to have you on board and we appreciate your continued support. 🤗🥛
Worth every penny
Error in delivery ie extra left easily resolved at no extra cost to me. Excellent customer service. Portal very easy to use when need to make changes to weekly orders. Delivered VERY early. Delicious milk. No negatives about this company.
18 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Karen,
Thank you for your fantastic review! 😊 We're so pleased to hear that any delivery issues were resolved quickly and easily by our team, and that you found our customer service excellent.
It's great to know you're enjoying the convenience of the portal for managing your weekly orders, and we're delighted that your deliveries arrive nice and early. Most importantly, we're thrilled you're loving the milk 🥛😍!
Thank you for your support and for taking the time to share your experience. We look forward to continuing to provide you with great service and delicious milk! ✨
Initial set up
This review is based solely upon the initial set up and how nice the individual who called was. So far... good customer service and have no complaints.
19 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Josh,
Thank you for taking the time to leave a review 😊.
We're delighted to hear that your initial experience has been such a positive one and that our team member made a great first impression 🌟.
Providing friendly, helpful customer service is something we take great pride in, so it's wonderful to know you found the setup process straightforward.
Thank you for choosing us, and we look forward to serving you for many years to come 😁🥛.
I messaged to inform Mcqueens of a…
I messaged to inform Mcqueens of a missed delivery and they (employee VM ) responded and sorted it straight away and was very polite.
19 August 2026
Unprompted review
Reply from McQueens Dairies
Hi there,
Thanks for leaving us a lovely review! 🤩
We do apologise that you've had a missed delivery but we're glad our team was able to sort this out straight away and with ease. 😊
We strive to provide seamless experience for our customer so we're thrilled to hear it's been appreciated. ✨
Thanks again for your support! Cheers to many more deliveries to come! 🥛🚚
Very friendly service
Very friendly service, easy to get hold of them if you need to and feels personal
as you’re chatting with a
Real person not an automated system. Deliveries are always here on the day I expect them and always very quiet with no loud clinking of bottles waking everyone up
19 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Natalie,
Thank you so much for your lovely review! ✨😊
We're delighted to hear that you find our service friendly, personal, and easy to reach when you need us. We believe great customer service comes from real people, so it's wonderful to know that makes a difference to your experience.
We're also pleased that your deliveries are arriving as expected and that our team is helping to keep those early morning deliveries nice and quiet! 🙌
Thank you for your support. We really appreciate you taking the time to share your feedback and look forward to continuing to deliver for you. 🥛🚚
Very reliable service,would highly
Very reliable service,would highly
recommend using them.
Having a toddler it saves me worrying about his milk supply!
19 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Carole! 👋
Thank you so much for your lovely 5⭐ review! 🤩💫
We are delighted to hear that the service is proving to be very reliable for you and helps you with your supply for the little one. 🤗🥛👶
Our service is all about helping make our customer lives that little bit easier, so your support is greatly appreciated and glad we can be there for you. 😁🙌
Reply from McQueens Dairies
Hi Jaki! 👋
Thank you so much for sharing your lovely review with us. 🤩💫
Your continued support is what keeps us going. 🤗🙌✨
This company delivers disrespectfully
This company delivers disrespectfully. We have asked multiple times for them not to deliver in the middle of the night (1am, 3am, 4am) and they dont care. They use diesel vehicles and leave them idling for ages honestly not worth the agro. Who wants their milk left outside in a heatwave for anything between 6-8 hours. It curdled by the time we got up and we had a terrible nights sleep!
19 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Su - Thank you for reaching out to share your experience with us. We are truly short that your experience fell short of the service we aim to deliver.
I am sorry to hear that your milk went off due to warmer weather and delivery times. Our drivers aim to deliver between 11pm and 7am, depending on where your home sits on their route.
Unfortunately, we’re not able to change the delivery time, but we do have some helpful tips for keeping your milk fresher for longer here:
https://www.mcqueensdairies.co.uk/milk-fresher-for-longer/
However, this is does not excuse the high level of disturbance you faced when you got your delivery. It is not a acceptable representation of what we expect from any McQueens staff member.
Our drivers are expected to deliver during the night in a respectful manner that means that our customers and neighbours are not disturbed during the night. Apologies that this has been reflected in your experience.
We understand that this conduct is unacceptable. Therefore, we would like to gather more information from you so that further investigate this and have you sent you a request for more information.
Once again, we do apologise about this and appreciate you taking the time to raise this as it is a matter we take seriously. Thank you for raising this with us.
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