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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with product quality, often receiving cold, old, or dry food, with items frequently missing or orders incorrect. Reviewers also reported issues with staff, describing employees as rude, lazy, or unhygienic, alongside poor management and training. This resulted in frustrating service, including long waits, incorrect orders, and difficulties resolving problems. However, some customers also noted that the food tasted good and was of good quality. A few other people also felt that the service was fast and friendly, and found some restaurants to be clean and comfortable.

What people talk about most

Product

Reviewers highlight negative aspects of product quality, with many reporting that meals have deteriorated in... See more

Quality

Customers had negative experiences with quality, with many reporting a gradual deterioration in flavor and... See more

Staff

Users describe negative interactions with staff, frequently citing issues with rudeness, poor training, and a... See more

Order

Clients share negative opinions on order experiences, with many regretting their purchases due to incorrect... See more

Service

People report negative experiences with service, with many reviewers expressing disappointment and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I’ve always liked popping into the McDonald’s in South Melbourne — it’s usually one of my favourite spots for a quick feed. But this visit really missed the mark.I asked for a fresh chicken sandwich a... See more

Rated 1 out of 5 stars

Trying to get fresh fries at any location is like rolling the dice. Despite an average wait time of 15 minutes, you can expect your fries to be cold 90% of the time. And heaven forbid there's any sort... See more

Rated 1 out of 5 stars

McDonald’s on Laporte Road in Waterloo, Iowais the worst place to go they employ managers who treat the customers like they don’t know what they’re talking about. They charge for food they never give... See more

Rated 1 out of 5 stars

I had to put a star but trust me they don’t deserve it. The store on WALES RD. In JACKSON OHIO, is by far the worst McDonald’s that has ever opened their doors and is stocked full of the most uneducat... See more


Company details

  1. Food Products Supplier
  2. Online Food Ordering Service
  3. Restaurant

Information provided by various external sources

Visit McDonald's in the United States and get food nutrition information, franchise opportunities, job and career information, promotional information, Happy Meal Toys, and lots of smiles.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.7

All reviews

(2,451)

282 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

What has happened to McDonald’s

I just had the worse experience at McDonalds in Holt Summit MO I have ever had. We had been on the road most of the day and were really hungry. Stopped and ordered 2 No 1 with Coke’s. Had to pull up and wait but thought that was good because it would be fresh. My mistake, they were the driest sandwiches I ever had. The meat was dry and the bun was dry. To top it off the fries were old and must have been sitting for a long time. Both of us could not eat them and what we did eat just sat like a lump in our stomach. We threw most of it in the garbage. What has happened to McDonalds? It was also over 20 bucks, that was a loss. Won’t go there ever again and we live 5 miles away.

1 May 2026
Unprompted review
Rated 1 out of 5 stars

Like Donald J. D, we like people without education;-)

We and some other Great rich US compagnies, are the last one's to keep slavery alive, US 7.50 dollar and nothing more, in DK 22.50, sickleave, vaccation, pension etc. From day one, why do you treat people, who's parent's, grandparent's that helped you become a succe's?
Do McDonald's world think that is fair:-(

13 April 2026
Unprompted review
Rated 1 out of 5 stars

excuse me lady! this exprence not okay

excuse me lady!? i went with my little poor innocent son to the mcdonalds and he got a happy meal oops i mean unhappy meal because the hamburger meal was so dry it made his cheeks equally as dry, 1 star would not recomend

updeat: i fond ote my son just got poop in the toilet omg mcdonalds you made him sick he also got a mcflurry it tasted like my last name

1 April 2026
Unprompted review
Rated 1 out of 5 stars

Criminal behavior by staff

On Wednesday Aril 1st I visited the McDonalds at the above location with a buy one get one coupon.
The young man at the window told me they don't accept those coupons written at the top of the receipt, then said they were only good for a Crispy chicken.
When I informed him that I have been coming to that location for 7 years and asked him if he was trained on this his response was, "Why are you disrespecting me."
When I informed him that wasn't disrespect his immediate response was, "I'm a real G"I can meet you out front to settle this." I asked for his manager and he began speaking to her in Spanish which was again disrespectful and lied to her. She came to the window with a scowl on her face and asked me what happened and I told her. She further escalated the situation and when I asked for a corporate number her response was, "This is a franchise we are not part of McDonalds. "When I pressed her further for her franchise name and her name she said WBF and to look it up and slammed the drive thru window on me. I reported this and received a callback from a lady who identified herself as Darcia and she said she was sorry and said that would review the tapes and call me right back. Of course the call never came. I have filed a police report also on the incident. I will never again set foot in another franchise owned by Brent Bohn Mark Watson. In my 70 years on this earth I've never been spoken to by a young person like that. In the 7 years I've been buying food I can also count on both hands the number of times my order was correct yet I still continued to patronize the establishment. If you don't want your numbers to go down or even possibly have to close that store then clean it up.

1 April 2026
Unprompted review
Rated 2 out of 5 stars

WRONG ORDER TWICE IN ONE WEEK

2000 Gulf Shores Pkwy
Gulf Shores, AL 36542
United States

At this specific address I have gotten McDonald’s two times this week as I am on vacation and both times they have messed up my order. I JUST WANT THE RIGHT FOOD!! I open my kids meal, THE FRIES ARE HARD, COLD, AND OVERCOOKED. Oh well, I go to take a bite of my cheese burger, uh oh, why is there A SIX PIECE CHICKEN NUGGET in there and not my cheeseburger. Not to mention… THEY ALSO FORGOT THE CHOCOLATE MILK IN MY KIDS MEAL! I can understand messing up the order after a long day BUT ITS HAPPENED TWICE THIS WEEK. It’s ridiculous!!
2/10, ruined my dinner :,(
Also the lady was sassy at the speaker.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Thanks…

McDonald's is a nice place I respect it when there and don't have problems. I also give to McDonald's house sometimes. Been eating McDonald's a lot lately while looking for employment.

28 March 2026
Unprompted review
Rated 1 out of 5 stars

McDonalds in Säffle

McDonalds in Säffle - Sweden

Must discusting McDonalds ever seen! :-(
Trash everywhere!
tried to give direct feedback but could not find any mail
Can I add some photos somewhere or send to someone?

21 March 2026
Unprompted review
Rated 1 out of 5 stars

Rude to handicap people using EBT

Store #1171 @8:21pm
Drive thru, used code from app for discount and ebt. Andrea stated that the ebt machine was broken and I had to come inside. I believe reason it wasn't working was because they pull the machine and it loses connection. I am Handicap had to hobble inside. Wait for cashier to input order again. Then Andrea still had to come over and use ebt but since she canceled order from drive thru I lost my 20% discount. No offer to make it right even any discount. I explained how the machine loses connection. She aggressively argues with me. Stated if I wasn't using EBT everything would be fine. Then doesn't offer to help me take my order to car. Worse experience I've ever had.

24 March 2026
Unprompted review
Rated 1 out of 5 stars

Give them a half star for price…

Give them a half star for price gouging. This is suppose to be fast cheap food but I just bought 4 Big Arch meals for 60 dollars. Your sandwich isn't worth it. I can get Applebee's a meal for 4 cheaper then this. I can also get 4 medium pizzas and bread sticks at pizza hut cheaper then this. I never thought McDonald's would take advantage of people. They proved me wrong.

13 March 2026
Unprompted review
Rated 1 out of 5 stars

Q : How many millionaires does it take to steal $25 from a poor man? A : 1.

My review specifically deals with the McDonald's Arch Card. I received a $25 Arch Card for Christmas. The card was immediately placed in my wallet. The card is defective because when swiped at the restaurant the POS terminal gives an error. So the magnetic strip is faulty. I asked for the manager so he could manually enter the card number and PIN into the register. Google says there is an option for this in the manager functions at the register. I have tried several times to walk the MANAGER of the restaurant through the process. They cannot or will not help me. They tell me to call the customer service number. When you call that number there is NO option to speak to a human. You get an email template and they determine, without your input, if they will send you a replacement or not. It takes 4 to 6 weeks for them to respond. All this time my $25 has been held by a millionaire franchise owner and I have nothing. So I thought, "I'll order online!" So I downloaded the app and went through the pain in the butt process of placing the order and the address and phone number and only when I get to the payment part of the app do I find out that there is NO option to order McDonald's products online using the Arch Card!

WAIT A MINUTE!!!

Mr. Millionaire McDonald's franchise owner you have more of these 'gift cards' at every register. You sell them online but we can't USE them online. You also sell them at any retail store that carries gift cards to other retail stores. I wonder what percentage of people just give up. So you just keep their money? There is NO avenue for the consumer to troubleshoot or handle this issue. Therefore it is logical to conclude that you are intentionally stealing money from a certain percentage of everyone that enters your store. THIEF!

There was a time when such behavior would cause bad publicity for a business. Customers would simply take their business elsewhere and you would go bankrupt. I hope people wake up soon and unite again. If only to keep greedy thieves from continuing to steal from their customers.

I don't even want food from your restaurant. I just want my money that you've had for nearly 4 months.

29 December 2025
Unprompted review
Rated 1 out of 5 stars

Mcdonald's are awful

Mcdonald's are awful. Ordered McMuffin Burger on app with bonus points and the app froze. Also ordered separate part of the meal through the app and paid on card. Turned up to the restaurant to collect and nothing came through. Lost my points and my money! Walked away with nothing! Awful service and experience

4 March 2026
Unprompted review
Rated 1 out of 5 stars

Worst experience yet

Got my food, I ordered a Big Mac with plain cheese, I got a onion lettuce and tomato Big Mac, my drink was a coke instead of a sweet tea, and it wasn’t even the worst experience of the McDonalds

2 March 2026
Unprompted review

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