Went in this morning for a replacement lock for my door and received great service from Mark Davies. He quickly identified the part I needed and checked the lock barrel to make sure it was functioning... See more
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John Scurrah, Middlesbrough branch, Our en-suite is now complete and this positive review is based on our experience with MB MB was the only estimate which was logical and easy to cross refer... See more
We needed a new lock for our upvc door - MB is always my first port of call for this type of stuff. Anyway, dopey me managed to need the full door locking mechanism as well….however, all was not lost... See more
Bathroom suite installed by professional plumber and within less than ten months the toilet and sink units started to de-laminate badly. Its an average size bathroom. Its not a wet room. Had to repl... See more
Company details
Written by the company
We are a family ran business who specialises in the door and window hardware industry to the trade. We also offer a wide range of home improvement products, from Bathroom Cladding to Waterproof Flooring.
Contact info
MB DIY, MB Court, South Bank Road, TS3 8AN, Middlesbrough, United Kingdom
- 01642 455945
- sales@mbdiy.co.uk
- www.mbdiy.co.uk
4.5
Excellent
50 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Good range of on-trend products to…
Good range of on-trend products to choose from. Very helpful staff especially Jake, Stephen & Lesley 🙂 with queries I had. The delivery went without a hitch via FedEx. I would have no hesitation in recommending MB DIY
7 April 2023
Unprompted review
Reply from MB DIY
Hi Rosemary,
Thank you for leaving the review we love to hear our customers feedback,
I'll pass this onto Stephen, Jake and Lesley.
Many Thanks
Brilliant customer service (hardware)
Best in class customer service from the Hardware department (Graeme). Very helpful from initial contact and product question asking, through to fast delivery on order placement and no hassle replacement when one of the items received had some damage. Wouldn’t hesitate to use again or recommend very impressed!
15 November 2022
Unprompted review
Used this little company a few times…
Used this little company a few times now. Always really good service, helpful staff, fast delivery and very easy to deal with. Thanks guys for the new window handle and lock - perfect!
Saved our little window for £24! Great :-)
24 March 2022
Unprompted review
Great staff very informative and…
Great staff very informative and helpful.
Parts for weather strip - perfect
Thanks
3 August 2021
Unprompted review
Fantastic service
Wow these guys have it nailed on. Fantastic customer services.
23 January 2021
Unprompted review
Need to review delivery company options
Ordered plastic skirting,caulk,capping board and trim.
Good price but reflected in finish -had to buff each length before fitting as no paper or foam between lengths in transit .
Box was split in transit and one trim broken and one tube of caulk missing.Rang to advise and was told they would ring me next day...which was mid November..no call to date but i wrote it off as a £5.45 loss but was more than happy with skirting price .
16 January 2021
Unprompted review
Poor Customer Service
Well we got off to a bad start I ordered a multi-point lock which was showing 9 in stock, when in fact the stock level was zero, I found this out myself by making a phone call asking why my order was still showing as pending. When the item finally arrived it was found to be damaged in transit. The package was substandard (split into 2 pieces) to transport and protect such an item. When I informed the MBDiy they apologised and said they would send me a return Label because they wouldn’t release the replacement lock until they had receipt of the item .It then took several live chats and a phone call for their carrier to come and collect the item and when they finally did they lost it at their transport hub in Newcastle. so I then had to get In touch with the carrier so they could notify MBDiy they had lost the item which was over 6ft long ? then another phone call to MBDiy to ask when I was going to receive my item they said I would receive a phone call shortly which I never did. So I then had to make another phone call to find out when I would receive the item.Overall very poor customer service and the carrier they use are even worse.
18 June 2020
Unprompted review
Excellent quality products
I tried several DIY stores online and instore before looking for Plastic Rivets on MB DIY, I didn't require alot so I ordered over the phone. I received Excellent customer service and the rivets at a great price. I would definitely recommend.
17 March 2018
Unprompted review
MB DIY a great company to deal with!
Excellent service from this DIY supplier. Easy site to order from with a good selection of products I just cant get via other suppliers. This is the second time I have used MB and have recieved great next day delivery, well packed. I also like that they have tryed NOT to rip me off with the thier packing and delivery charge. Well done MB I will use you again!
R Hooton
Chippenham
Wilts
27 February 2017
Unprompted review
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