The purchasing procedure and delivery of the item was excellent, however, in my opinion it should have had a master set of instructions that tells you what boxes to open and assemble in what order.... See more
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5 days later than advised, very well packaged and comfortable height for dining and relaxing. Would have been 5+ without the delays. NB delivery advised 9 am to 5pm! Actually came 2 pm.
Company replied
When I ordered my garden furniture in January for a great price-I knew the trade off was that it would be delivered in June. And I was happy with that because I was happy with the price. Unfortunately... See more
Company replied
I planned to return items which was arranged without issue . Then after some discussions with my husband we decided to keep the items. This was all changed with fast communication and helpful assist... See more
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Company details
Written by the company
Maze Living is the lifestyle brand from Maze Outdoor Furniture. For years Maze has been the driving force behind outdoor rattan furniture as a supplier and wholesaler to some of Britain’s biggest brands. Maze Living is a brand that allows Maze products to be sold directly to the customers that love the brand - giving them access to the largest levels of stock in the UK. Maze Living is an online-only endeavour which along with offering the latest products, includes news and articles authored by the country’s best known experts in garden landscaping and exterior design.
Maze Living, #1 Trusted Supplier Of Maze Rattan Furniture
Written by the company
- We believe in providing the best quality furniture, alongside the best in customer service
Contact info
1 Boundary Road, CB9 7YH, Haverhill, United Kingdom
- 01440 710673
- www.mazeliving.co.uk
4.0
Great
10K reviews
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Replied to 96% of negative reviews
Typically replies within 1 week
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Simply put, don't buy this if you want to avoid a headache
Simply put, don't buy this if you want to avoid a headache; the furniture is of extremely poor quality—you could find something better on Temu for a much lower price. And don't even get me started on the customer service—it's terrible. The return window is only 15 days, and they do everything they can to avoid helping you during that time. I managed to get a reply to one email stating there would be a £150 fee to return the product; I said that was fine and I wanted to proceed, but I haven't heard back since. I've tried contacting them via phone, email, and live chat, but there’s been no response. My return window has expired, so I’m going to try reselling the furniture on a marketplace to minimize my losses. My experience was awful; I will never buy from this store again.
Update as of July 27, 2026. I heard from the company on the same day I posted the review; they said the pickup service would contact me to collect the item. That was on the 15th, and to this day, I haven't heard from the pickup service. I’ve tried contacting the company again via email but received no response. Apparently, they only respond when they see a negative review here, which is why I’m posting again.
6 July 2026
Reply from Mazeliving
Hello, Fabiola
we're very sorry to read about your experience and apologise for the frustration this has caused.
Our Aftersales Team Leader has personally looked into and resolved your issue, and we believe they had been been in touch with you regarding this. We understand how disappointing this experience has been and appreciate you bringing it to our attention, as it helps us improve both our products and our service.
Thank you for your feedback, and we hope we have been able to reach a satisfactory resolution.
Thank you
Maze Living
All good
A great product with a very professional service from start ti finish. Will be using this company again.
6 July 2026
Reply from Mazeliving
Hello,
Thank you for your kind words. We're delighted to hear that you were impressed with both the quality of your product and the service you received throughout your experience with us. It means a lot to know you would choose Maze Living again, and we look forward to welcoming you back in the future.
Kind regards,
Maze Living
We have had nothing but problems with…
We have had nothing but problems with Maze. We ordered an expensive pergola which should have been delivered before the 6th June (5 weeks after order placed) . After having to chase numerous times it finally got delivered the 8th July so took months to come. We paid some fitters to build it but there were screws missing so it could not be completely built. I have tried numerous times to get the missing pieces sent but so far Maze have ignored all emails. Would not recommend buying from this company at all. Extremely poor customer service!
1 July 2026
Reply from Mazeliving
Hello Linsey,
I am incredibly sorry for the delay in getting back to you.
I am glad we were able to resolve today by sending the missing parts and covering your installation cost.
If you need anything else please let us know.
Kind regards,
Maze Living
Hydraulic garden table
The table arrived according to the expected delivery date. I am very happy with the purchase, it is much nicer than I expected and excellent quality. It required minimal assembly which was very easy. It feels very sturdy and the hydraulic movement works very well. Very happy!
6 July 2026
Reply from Mazeliving
Hello Debbie
Thank you for your fantastic feedback. We're so pleased to hear that your table arrived as expected and that it has exceeded your expectations. It's great to know you're happy with the quality, sturdy design and easy assembly. We hope you enjoy using your new table and that it becomes a wonderful addition to your outdoor space.
Kind regards,
Maze Living
Great service and fast
Great service and fast, friendly delivery.
Absolutely love the pergola and sleek look.
Haven’t had any rain yet to check out the guttering system.
Had an issue when constructing but luckily have a great handyman. A lot of the bolt holes needed some extra attention. The powder coating was too thick for bolts to fit in pre-drilled holes.
6 July 2026
Reply from Mazeliving
Hello Tara,
Thank you for taking the time to leave your feedback. We're delighted to hear that you love your new pergola and that you're pleased with its sleek design and the service you received from our team.
We're sorry to hear you experienced some difficulty during assembly and appreciate you sharing this with us. We'll take your comments regarding the bolt holes and powder coating on board. We hope you continue to enjoy your pergola and that it becomes a fantastic addition to your outdoor space.
Kind regards,
Maze Living
We had a great experience in the show…
We had a great experience in the show room, on a very hot day. Jack spent considerable time going through all our options and was extremely helpful. We decided to purchase the furniture and Teresa in the office took over. Again nothing was too much trouble, she sorted everything for us. I would highly recommend this company, the quality appears excellent and I am looking forward to our delivery later this month.
26 June 2026
Unprompted review
Reply from Mazeliving
Hello,
Thank you for sharing such a lovely review. We're delighted to hear about your experience in our showroom and that Jack was able to take the time to help you explore your options. We'll also make sure your kind words are passed on to Teresa for making the ordering process so smooth and straightforward.
It's wonderful to know you're pleased with the quality of our furniture, and we hope you love your new set when it arrives later this month. We look forward to being part of your outdoor space.
Kind regards,
Maze Living
very poor customer service
UPDATE 2** eventually they swapped the table after two weeks of me chasing on email, only for it STILL not to be plumb so it sits on a slight angle, and the team who assembled it did such a bad job I've just noticed screws still hanging out, and they have completely missed the correct holes to screw in to, it's a total sham.
DO NOT USE THIS COMPANY PLEASE AVOID - I have spent hours of my time trying to sort it and still not satisfactory. I've now requested compensation.
UPDATE** Still no contact from Maze despite the grandstanding below and a follow up email from me. Have moved to small claims.
————
I would avoid Maze Living based on my experience.
I spent £750 on a dining table which arrived faulty, with the tabletop not sitting level despite being assembled correctly.
I reported the issue immediately, supplied photographs and was told a courier would contact me within 7 to 10 working days to inspect the table. That never happened.
Instead, I had to repeatedly chase for updates. Weeks later, I was then asked to send the photographs again because they couldn't find my original complaint, despite previously acknowledging the issue and arranging an inspection.
Communication has been poor throughout. I've received inconsistent information from different members of staff, no one has taken ownership of the case, and I still have a faulty table with no resolution.
When you spend £750 on a piece of furniture, you expect much better after-sales service than this.
I'm leaving this review in the hope that Maze Living finally takes ownership of the complaint and resolves it promptly. If they do, I'll happily update this review to reflect that.
14 July 2026
Unprompted review
Reply from Mazeliving
Hello James,
We're very sorry to read your review and sincerely apologise for the frustration you've experienced.
We completely understand your disappointment, particularly after reporting the issue promptly and then having to chase for updates. This is not the level of service we aim to provide, and we're sorry that your experience has fallen short of expectations.
Our Aftersales team will be in touch with you shortly to take ownership of your case and work with you to bring this to a resolution as quickly as possible.
Thank you for bringing this to our attention, and we appreciate the opportunity to put things right.
Thank you
Maze Living
AVOID
I ordered an outdoor lounge from Maze in February and was told to expect delivery by end of April. They didn’t arrive until the middle of June, and when they finally did, an entire box was missing. After chasing ourselves and no communication from Maze, we found out it had been damaged in transit.
To their credit, Maze agreed to replace the damaged table. However, it was out of stock, so we had to wait until 10th July for delivery. This then also arrived damaged and with an item still missing.
They have now agreed to collect the furniture and issue a full refund, but again we have to wait 10 days for collection to be arranged. I will end up back to square one with no furniture over 6 months later, at which point Summer will be over most likely.
The delays are unacceptable, the customer service has been disappointing, many emails that take several days/a week to receive a response, and over an hour wait to speak to someone over the phone. If you’re buying for a summer project or any important occasion, don’t expect your order to arrive when promised.
If I had known it was not going to be delivered on time I would never have placed the order in the first place, let alone all of the following delays and damage. I wouldn’t recommend spending your hard-earned money here. Appalling experience.
10 July 2026
Unprompted review
Reply from Mazeliving
Hello Georgina,
We're very sorry to hear about your experience and sincerely apologise for the delays, damaged items, and the lack of communication you've experienced.
We completely understand your frustration, especially after waiting so long for your furniture only to encounter further issues with the replacement. This is not the level of service we aim to provide.
As agreed, we're arranging collection of the furniture so your full refund can be processed as quickly as possible. We'll continue to monitor this until it's fully resolved.
Thank you for your feedback. We're sorry we let you down and appreciate you taking the time to share your experience.
Thank you
Maze Living Team
You say you have replied to my husband
You say you have replied to my husband. This has been a lot of chasing our end… still not resolved…. You have our money and delivered the incorrect item….. and holding onto our money for the incorrect t item….. appalling customer service. And it’s taken a week to reply to me!!!
3 July 2026
Unprompted review
Reply from Mazeliving
Hello,
We're sorry to hear that you're unhappy with your experience.
We have been trying to contact you by email to resolve this matter. While you've advised that you haven't received your items, our courier has confirmed that the order was delivered. We're currently waiting for your response so that we can arrange the next steps, including collection if required.
Please reply to our emails at your earliest convenience, and we'll work with you to resolve this as quickly as possible.
Thank you
Maze Living Team
First purchase from Maze Living and has…
First purchase from Maze Living and has not disappointed. Garden furniture looks great and is a great addition to our decked area. We did have a problem with one of the stools but this was dealt with very quickly and without any fuss by the after sales team. I would highly recommend Maze Living if you are looking for your next garden furniture and looking for quality products with excellent after sales.
14 July 2026
Unprompted review
Reply from Mazeliving
Hello Lee,
Thank you for your wonderful review. We're so pleased to hear that your first experience with Maze Living has been such a positive one and that your new garden furniture looks great in your outdoor space. We're sorry you had an issue with one of the stools, but it's fantastic to know our aftersales team was able to resolve this quickly and smoothly for you.
We really appreciate your recommendation and hope you enjoy your furniture for many years to come.
Kind regards,
Maze Living
Very Happy with the product
Very Happy with the product, have purchased Maze outdoor products before and they have lasted 8 years without deteriorating even in the English weather. Quick delivery and easy to build, looking forward to enjoying the new seating
29 June 2026
Reply from Mazeliving
Hello,
Thank you for your fantastic feedback. We're delighted to hear that you've been enjoying your previous Maze furniture for so many years and that you chose us again for your new seating. It's wonderful to know you're happy with the quality, easy assembly and quick delivery. We hope your new furniture brings you many more years of enjoyment.
Kind regards,
Maze Living
Reply from Mazeliving
Hello Ian,
Thank you for your feedback. We're so pleased to hear that you're happy with the quality of your purchase and that your delivery arrived quickly. We hope you enjoy your new furniture and appreciate you choosing Maze Living.
Kind regards,
Maze Living
Maze Living - excellent service from Jasmine
I contacted Maze Living as I have had a number of their products for many years which I highly rate. A table which was 8 years old had a couple of small areas where the rattan weave had broken and I was looking for some weave to repair. I had an unsuccessful search on the internet and contacted Maze to see if they could assist. Jasmine in customer service was excellent and sourced some replacement weave - now my furniture is as good a new. Thank you Jasmine - I am delighted with your help.
3 July 2026
Unprompted review
Reply from Mazeliving
Hello Louise,
Thank you for taking the time to share such a lovely review. We're delighted to hear that you've continued to enjoy your Maze furniture over the years and that Jasmine was able to help you restore your table back to its best. We really appreciate your loyalty and will be sure to pass your kind words on to Jasmine for providing such helpful support.
It's fantastic to know your furniture has stood the test of time, and we hope you continue to enjoy it for many more years.
Kind regards,
Maze Living
Chairs were extremely good quality and…
Chairs were extremely good quality and for a good price. Delivered quickly too👍
1 July 2026
Reply from Mazeliving
Hello Sharon,
Thank you for your great feedback. We're delighted to hear that you're pleased with the quality of your chairs and that you found them to be great value for money. It's also fantastic to know they arrived quickly and you're happy with your purchase. We hope you enjoy them for years to come.
Kind regards,
Maze Living
Still no refund despite so many emails…
Still no refund despite so many emails being promised it. The worst customer service I have ever experienced
13 July 2026
Unprompted review
Reply from Mazeliving
Hello, Megan
We have looked in to this for you and can see that our customer service representative has been in touch with you and had this resolved for you.
If you need any further help, please do reach out to the representative who will be happy to help.
Thank you
Maze Living
Bolt shortage
I have sent you an email days ago to send a bolt for the rotating platform. No replie .
3 July 2026
Reply from Mazeliving
Hello Michael,
Unfortunately we cannot see an email from your email provided.
Please confirm which email address this has come from.
Kind regards,
Maze Living
Quality product
Quality product, delivered when stated ( day and time) friendly and helpful service
2 July 2026
Reply from Mazeliving
Hello Rob,
friendly and helpful service
ChatGPT said:
Thank you for your feedback. We're really pleased to hear that you're happy with the quality of your product and that your delivery arrived exactly when expected. It's great to know our team provided a friendly and helpful service throughout your experience. We hope you enjoy your new furniture.
Kind regards,
Maze Living
Still not received our order
Yet to receive our order which should have arrived last week and can’t get through to customer service, nor have had email response
2 July 2026
Reply from Mazeliving
Hello Emily,
I have reached out today to confirm your delivery has been booked in.
We are incredibly sorry that the delay has extended this long we look forward to seeing an updated review once the furniture arrives.
Kind regards,
Maze Living
A ten per cent discount helped and the…
A ten per cent discount helped and the product proved to be just as advertised and delivery was top class
29 June 2026
Reply from Mazeliving
Hello,
Thank you for your review. We're delighted to hear that your purchase met your expectations and that you found the product to be just as advertised. It's also great to know you were happy with the delivery service. We hope you enjoy your new furniture and appreciate you choosing Maze Living.
Kind regards,
Maze Living
Reply from Mazeliving
Hello David,
Thank you for your feedback. We're pleased to hear that you were happy with the delivery service and found the updates and notifications helpful throughout the process. Keeping our customers informed is important to us, and we're glad everything went smoothly.
We hope you enjoy your new furniture.
Kind regards,
Maze Living
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