Mazeliving Reviews 

I paid for assemble and rubbish take away which the guys who delivered refused to do. I ended up doing it all myself and getting rid of the rubbish myself. I expect a full refund for this service which I did not receive. I have not even been contacted by your company to rectify this issue.

Second set of furniture we have brought from Maze. We love it - long lasting decent quality and looks fabulous. Delivery guys went above and beyond taking down some steps to get the the garden. Easy to put together.

Quick delivery and extremely high quality product, very pleased

I've had such a great expereince from Maze. Yes the goods took a few weeks longer to arrive than they expected but after what Trump has been doing with the shipping lanes, I'm not surprised. The goods arrived, and they are absolutely fantastic! The quality and depth of cushions are so comfortable. Will in customer support/sales was brilliant at keeping me informed and helping me through everything. I have recommended them to all my friends who love the garden set. So pleased. Its nice to be able to write something really positive for a great British company!!
Thanks to you all at MazeLiving.

Ordered a Pergola on 9th April and paid in full. Estimated delivery was 25th June, due to part of the order not being available. Paid for a bolt down service, Fitters arrived late on 1st July, then stated that they had never fitted a pergola like this one before, and also stated that they were only allowed 6 hours to do the job and then they would have to leave. After constructing the Pergola, they partially bolted it down and informed my partner that someone would have to come back to complete the job as the base they were fitting it to had a run off. Waited two weeks for a follow up call to re-schedule the work, heard nothing apart from "your order has been delivered". I'm left with a partially bolted down pergola and sliding panels sitting in boxes in my garage. Contacted the company who informed me that the fitters will not be returning to finish the job, since the run off is more than 30mm which apparently is outside of "tolerance".... At no point during the installation did the fitters state that it was not possible to complete the job. We were told that completion would be re-scheduled. If the run off was so much out of tolerance, the fitters should have informed us up front before even building the pergola. As it stands now, we have an unfinished and likely unsafe pergola partially bolted down, one storm and there's a risk that it may blow over and cause damage. Currently pending an update from the company to either receive a full refund and remove the pergola so that I can order from a different retailer, or for them to come and rectify/finish installation and make the pergola safe.

To coordinate with my existing brown rattan garden furniture, I ordered an 8 seater rectangular table with ice bucket in brown rattan. I received an 8 seater rectangular table with a missing ice bucket in grey rattan. I phoned and was told I would be sent an email address for photos. This address did not arrive. I requested the address through the contact form with no reply. I then emailed with photos the email on the website for returns and complaints to complain and request a refund and return. There has been no reply. The table, in its original packaging, has been taking up a large amount of room in my garage for the last seven days. In the absence of any customer care whatsoever from this company, I am now considering other means of redress.

Great furniture and delivery service

Very happy all furniture has arrived now.
Also refunded the delivery fee.
The manager was helpful.

We have experienced extremely poor service from Maze, including failure to deliver our order, refusal or inability to clarify when significant missing items will be available (now almost four months after the order date), and repeated non‑responses to cancellation and refund requests. Based on our experience, we will not purchase from Maze again and would advise others to exercise extreme caution.

We ordered £5,115 of Milan Maze Garden Furniture on 6/4/26 with an estimated delivery date of 18/6/26. We requested a single complete delivery.

After receiving no communication about the missed delivery date, we made numerous calls. Maze then confirmed a delivery date of 18/7 (one month late). This delivery was cancelled the afternoon before (17/7), and we were advised it would instead occur on Sunday 19/7. It did not arrive, and we received no notice of cancellation.

We were next informed that delivery would take place on 24/7. Only a small portion of our order arrived (three chairs and some covers). We then received confirmation of another delivery on 27/7, which we were told would include the remaining items. However, this also turned out to be a partial delivery (sofa and coffee table). We informed Maze we could not accept partial deliveries.

After further calls, Maze advised that one outstanding cover would arrive on 10/8 but could not provide any date for the main element of our order (dining table and eight chairs). We are now approaching four months since the order date, six weeks past the original delivery estimate, and Maze has still not provided any clarity on when the largest part of our order will be delivered.

Throughout, we have advised that we cannot accept part orders because we have nowhere weather‑proof to store items pending completion of the order. Maze’s own order confirmation states that all items will be delivered together unless the customer agrees to part deliveries. Despite this, partial deliveries have continued to be attempted.

We have exercised our rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 and have repeatedly notified Maze of cancellation and requested a full refund. Maze has not acknowledged any of these communications or responded to any emails since 24/7. They have also not arranged collection of the items delivered on 24/7, which we only accepted on the understanding that all remaining items would be delivered on 27/7. These items are blocking access and will need to be moved to a non‑weatherproof outdoor location if not collected by 31/7.

In the absence of any engagement from Maze, we have now submitted a Section 75 claim to our credit card provider.

Overall, our post‑order experience with Maze has been dreadful. In our experience, Maze repeatedly failed to meet commitments, including a promised Sunday delivery which did not occur — followed by advice that their delivery companies never deliver on Sundays. We have spent hours on the telephone trying to make contact and have frequently been cut off once connected. Despite numerous requests, clear answers have not been forthcoming — even after escalation, we have never been given any clarity on when a large part of our order (over 40%) would be available for delivery. Partial deliveries have been repeatedly attempted despite us stating we could only accept the full order. Our cancellation and refund requests have been ignored.

Maze’s lack of engagement and unwillingness to provide clear information has been hugely disappointing. Based on our experience, WHEN THINGS GO WRONG, CUSTOMERS ARE LEFT ON THEIR OWN.

Excellent customer service who resolved any issues in a courteous and professional manner. Jason especially.

Charlotte who helped me out with a problem I had she was understanding very helpful and patient with me and l was very grateful with the information she gave she must be a asset to your company a big thank you

I emailed Maze prior to my delivery to ask a few questions about the bolts to secure the pergola to the ground. Jasmine came back to me very quickly with all the answers I needed. She even added some photos for my reference. Great service.

Good communication throughout the process. The product was well-packaged and delivered on time. The quality is excellent, and I'm very pleased with my purchase. Highly recommended!

Jasmine was really helpful at Maze Living.

I needed some replacement feet for my Patio chairs.

After identifying the exact parts that were required the replacement feet were then dispatched.

Excellent service from The Customer Service Team at Maze Living.

Thank you,

Martin

Terrible customer service - you have to do all the chasing. Asked to split my orders so that they would arrive at different times as didn’t want the whole order to be delayed by a few months - took 3 emails with them continuing to ask me to follow up in a few weeks. Was promised my second item two weeks ago and still no delivery. All customer services say is it is with the delivery partner to contact me - don’t take any responsibility themselves.

This is our third purchase of Maze Living furniture and it never disappoints. The item was a stool to match our new Summer set purchased in the Spring, it arrived really quickly and was extremely well packaged and like the furniture we chose, it is very well made and stylish and in our opinion very competitively priced. We would definitely recommend.

I have had Maze Rattan furniture since Covid and my clear rubber grommets that support my glass table top have somehow become rusty (or maybe discoloured!). I sent a request and Poppy sorted it all out for me - no fuss, prompt and efficient - and friendly response to my request. What a great service, thanks Poppy!

Delivery service is very good and drivers where helpful.also very happy with my order👍

When I ordered my garden furniture in January for a great price-I knew the trade off was that it would be delivered in June. And I was happy with that because I was happy with the price. Unfortunately the item was delayed several times, and by end of July I still hadn’t received the garden furniture. Charlotte explained the delay thoroughly and offered me the choice of waiting longer or swapping the product for another that was in stock and would therefore be delivered quicker. She also said she would honour the price I’d paid even if my swap was more expensive. I decided to take the second option. Charlotte also gave me an additional table as a gesture of good will! I was so pleased! I had expected an absolute headache, as these things often are when things don’t go according to plan, but Charlotte made it a seemless dream. And I got a better deal for being inconvenienced. She also made sure the delivery was expedited. Be more like Charlotte is what I’d say to all the other companies that make you fight for what’s right!