The purchasing procedure and delivery of the item was excellent, however, in my opinion it should have had a master set of instructions that tells you what boxes to open and assemble in what order.... See more
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Review summary
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Reviews shaping this summary
5 days later than advised, very well packaged and comfortable height for dining and relaxing. Would have been 5+ without the delays. NB delivery advised 9 am to 5pm! Actually came 2 pm.
Company replied
When I ordered my garden furniture in January for a great price-I knew the trade off was that it would be delivered in June. And I was happy with that because I was happy with the price. Unfortunately... See more
Company replied
I planned to return items which was arranged without issue . Then after some discussions with my husband we decided to keep the items. This was all changed with fast communication and helpful assist... See more
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Company details
Written by the company
Maze Living is the lifestyle brand from Maze Outdoor Furniture. For years Maze has been the driving force behind outdoor rattan furniture as a supplier and wholesaler to some of Britain’s biggest brands. Maze Living is a brand that allows Maze products to be sold directly to the customers that love the brand - giving them access to the largest levels of stock in the UK. Maze Living is an online-only endeavour which along with offering the latest products, includes news and articles authored by the country’s best known experts in garden landscaping and exterior design.
Maze Living, #1 Trusted Supplier Of Maze Rattan Furniture
Written by the company
- We believe in providing the best quality furniture, alongside the best in customer service
Contact info
1 Boundary Road, CB9 7YH, Haverhill, United Kingdom
- 01440 710673
- www.mazeliving.co.uk
4.0
Great
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Recent purchase
I have updated this review as we are really pleased with the furniture. Delivery date was not realistic and would be great if that process could be made smoother, but furniture wise we're happy.
Update...(18 July)
Received a phone call Sat 11th July from the delivery company to arrange delivery, next available slot was Wed 15th July, which I was fine with. Received a call the day before to confirm 3hr window. Received a call on the morning to say on way. Delivery was great.
Original estimated date when purchasing was 6th July. My only issue was the in-between part between ordering and hearing re the delivery, felt slightly unsure what was happening (as per below)
Received a phone call from Maze on Friday (Billy) who was great and wanted to check if all was ok. Totally understood the feedback and explained they are working to improve the process.
Just in the process of building and will update review re product.
Original review (9 July)
I really wanted this to be a positive experience and chose Maze for our new garden furniture after a lot of research. The set was just under £1,800. One of the reasons we felt confident ordering was because Maze products are stocked by well-known retailers such as Next, Housing Unit etc
Our furniture was listed as in stock, with an estimated delivery date at the beginning of this week. I appreciate that delivery dates are estimates, but what's disappointing is the complete lack of communication once it became clear that the estimate wasn't going to be met, there's no proactive contact whatsoever.
After contacting customer services, who did try to help, I was told I now have to wait for their third-party courier to get in touch, apparently by phone, before I can even be offered a delivery date. This means there's still no certainty about when we'll actually receive the furniture.
At this stage, the lack of proactive communication and unrealistic delivery estimates on their website, has been the biggest frustration. Such a shame as the furniture looks and reviews really well. Looking back, I wish I'd paid more attention to some of the reviews mentioning similar issues. I hope the furniture itself lives up to expectations, and I can provide a more positive update but so far the buying and delivery experience has been disappointing. (The current heatwave is probably adding to my disappointment as I'm currently sat on the patio 🫠)
9 July 2026
Unprompted review
Reply from Mazeliving
Hello Jessica,
Thank you for your time on the phone.
I am really sorry for the unclear information about your delivery we completely take on board your points and feedback and will take these on board when reviewing our processes.
I look forward to seeing your updated review when you build the furniture this evening.
If you need anything you know where to find me.
Kind regards,
Maze Living
We ordered our furniture from maze last…
We ordered our furniture from maze last year and it’s amazing and service was excellent unfortunately our table got damaged and Phoebe in after care went above and beyond in helping us
9 July 2026
Unprompted review
Reply from Mazeliving
Hello Shelley,
Thank you for taking the time to leave such a lovely review. We're so pleased to hear that you're still enjoying your Maze furniture and that you received excellent service from our team. We're sorry to hear about the damage to your table, but it's wonderful to know that Phoebe was able to support you and go the extra mile to help. We'll be sure to share your kind words with her.
Kind regards,
Maze Living
Beautiful furniture and fair price
Beautiful furniture and fair price. A few issues with late delivery but Maze took ownership and resolved
30 June 2026
Reply from Mazeliving
Hello Gareth,
Thank you for your honest review. We're delighted to hear that you love your new furniture and feel it offers great value for money. We apologise for the delays you experienced with your delivery, but we're pleased we were able to put things right and provide the support you needed. We really appreciate your understanding and your kind words.
Kind regards,
Maze Living
Worst customer service ever
Worst customer service ever, don’t answer phones or email. No communication other than false information re delivery. Totally exasperated by this company cancelled order.
30 June 2026
Reply from Mazeliving
We are sorry to read about your experience and completely understand how frustrating this must have been. We apologise for the lack of communication and the disappointment it caused.
I understand that one of our Customer Service team has now been in touch with you and has been able to get everything resolved. We're pleased we were able to speak with you and put things right, although we're sorry it took reaching this stage.
Thank you for taking the time to leave your feedback.
Excellent Furniture
Product was excellent, one foot missing off the sofa but we have contacted and hopefully this will be corrected. Delivery men were really helpful and everything arrived on time.
1 July 2026
Reply from Mazeliving
Hello Raymond,
Thank you for sharing your feedback. We're really pleased to hear that you're happy with the quality of your sofa and that our delivery team were helpful and everything arrived on time. We're sorry to hear that one of the feet was missing, but we're glad you've been in touch and we'll do our best to get this resolved for you as quickly as possible.
Kind regards,
Maze Living
Enjoying our great looking furniture
Enjoying our great looking furniture. Really comfortable. No need for covers on the seats as they're weather proof!
We had an issue with a crack on the edge of the large table. Phoebe, the After Sales Team Leader, did a great job resolving the issue with no hassle.
Looking forward to years of good use
1 June 2026
Unprompted review
Reply from Mazeliving
Hello,
Thank you for your lovely review. We really appreciate your patience while waiting for your pre-order to arrive, and we're so pleased to hear that you feel it was worth the wait. It's great to know you're happy with the quality of your corner sofa and we hope you enjoy relaxing on it for many years to come.
Kind regards,
Maze Living
Very comfortable chairs, delayed delivery
5 days later than advised, very well packaged and comfortable height for dining and relaxing. Would have been 5+ without the delays. NB delivery advised 9 am to 5pm! Actually came 2 pm.
29 June 2026
Reply from Mazeliving
Hello Robert,
Thank you for sharing your feedback. We're pleased to hear that you're happy with the quality, packaging and comfort of your new furniture. It's great to know it works well for both dining and relaxing.
We're sorry that your delivery arrived later than originally advised and that the delivery window was broader than expected. We appreciate your patience and will take your comments on board. We hope you enjoy your new furniture and get plenty of use from it.
Kind regards,
Maze Living
Quality Products
Ordered a corner sofa. Whilst it was a long wait as a pre-order, it arrived on time. Quality of the corner sofa is excellent. Really pleased with it!
25 June 2026
Reply from Mazeliving
Hello Charlene,
Thank you for your feedback. We appreciate your patience while waiting for your pre-order to arrive and are delighted to hear that it was worth the wait. It's wonderful to know you're impressed with the quality of your corner sofa and that you're enjoying your new addition.
Kind regards,
Maze Living
I placed a large order that included 4…
I placed a large order that included 4 complete outdoor chair/table sets for a new home renovation. I ensured the order was placed in time for "delivery by 8h July". I was also careful to only order in stock items that showed this delivery timeline.
Today is the 8th so I call to try and get an update - 45 minute wait. Tried the online chat and they tell me it's only just gone to the courier and may be 10 more days. That's not the agreement on which the order was placed, I feel Maze lied to me to get the order and have let me and my family down.
Our weekend plans are now ruined as our guests won't have any tables or chairs. Disaster.
Update: Delivery is now scheduled for later this week - over 7 days later than promised when ordering. Last week I had a team of 20 trades on site that could help assemble so did not book installation services, but now just myself and large garden party this weekend. Another weekend of ruined plans because of this company. Tried to call to see if there's anything they can do, but they also lie about their opening hours - website says phone from 7:30am but when calling it says closed until 9am.
8 July 2026
Unprompted review
Reply from Mazeliving
Hello Tim,
Thank you for taking the time to update your review.
I'm very sorry that your order was not delivered within the timeframe you were expecting and that this has impacted your plans. I completely understand how disappointing this must be, especially after ordering in advance and ensuring the items were showing as in stock.
I'd also like to apologise for the confusion regarding our phone opening hours. While our phone lines are open from 9:00am, our Customer Service team are available from 7:30am responding to emails to ensure customers receive replies as early as possible.
I appreciate your frustration and sincerely apologise for the inconvenience this delay has caused. We hope your order arrives as scheduled, and if there is anything further we can assist with, please don't hesitate to get in touch.
Kind regards,
Maze Living
The quality of product is great but....
The quality of product is great, unfortunately aftersales care could be improved. After a longer than expected delivery lead time, which we were never kept up-to-date about, we were short delivered a bench cushion. Four and a half weeks later we're still waiting for it. Got very excited today when a cushion turned up only for it to be the wrong one! C'mon Maze don't let your wonderful product down with rubbish aftercare
8 July 2026
Unprompted review
Reply from Mazeliving
Hello Martin,
Thank you for taking the time to share your feedback. We're delighted to hear that you're pleased with the quality of your furniture, but we're very sorry to hear about the issues you've experienced with your delivery and aftersales support.
We sincerely apologise that your bench cushion was missing and that you then received the wrong replacement after such a long wait. This is not the level of service we aim to provide.
Please could you contact us with your order details so we can investigate this further and get the correct cushion sent to you as quickly as possible? We'd really like the opportunity to put this right for you.
Kind regards,
Maze Living
Ordered my furniture in March to beat…
Ordered my furniture in March to beat the summer delivery. Still waiting on delivery which I believe went to courier on Friday 29th June this is now 8th July and don’t even have a delivery date yet
Difficult to communicate don’t answer emails promptly and I have done around 4hours wait time on phones at various times
I certainly hope the furniture is worth this. Also paid £250 delivery to Aberdeen as it seems to be in Highlands and Islands
Update I now have my furniture only delivered 22/7/26 so at the time maze responded they had not resolved my problem. I have now been emailing regarding so kind of compensation for all the failed communication but the last two emails I have sent over the last week are quite simply being ignored and obviously not willing to communicate any more
The furniture is fantastic but the company do not deserve your business
29 June 2026
Reply from Mazeliving
Hello, Ishbel
I believe that my colleague has managed to get this resolved for you with the couriers. If you need any further help, please feel free to reach out to my colleague he will be happy to help you further.
Thank you
Maze Living
Great product, far to difficult to get answers when things go wrong
On delivery only the base of the parasol I ordered was on the vehicle, I was told by the driver that was the only thing they had to deliver for me. I attempted to contact Maze by phone and was met by a "we are extremely busy wait time is currently 45 minutes" I tried the live chat on there website and was greeted with "please hold whilst we connect you to one of our team" I waited 15 minutes and gave up. I emailed on the 30/7 I got an email back saying it can take up to 3 days for a response. After a few more attempts over the next couple of days I managed to get through to someone on the phone after about a 10 minute wait. The issue was resolved on that call. I did receive a response from my email 4 days later, the response was I will have top speak to the transport company and come back to you, I did email back to say don't bother now I have managed to resolve over the phone. I wouldn't order from Maze again based on my experience, the product is great however when things go wrong it's all a bit of a shambles so I wouldn't risk that happening again.
29 June 2026
Reply from Mazeliving
Hello Mark,
Thank you for taking the time to share your experience. We're very sorry to hear about the issues you encountered with your delivery and the difficulty you experienced trying to get in touch with us. We understand how frustrating this must have been, especially when you were left without your full order.
While we're pleased that the issue was resolved over the phone, we're sorry that our email response came too late to be of help. This is not the level of service we aim to provide, and we appreciate your honest feedback as it helps us identify where we need to improve.
We're glad to hear you're happy with the product itself, but we're sorry that your overall experience has left you feeling this way. Thank you again for your feedback, and we hope we'll have the opportunity to restore your confidence in Maze Living in the future.
Kind regards,
Maze Living
Despite initial attention to resolve a…
Despite initial attention to resolve a fault with our outdoor kitchen over 10 weeks later I still have no idea that the new parts required have even been ordered. Little communication in between following me complying with their request that i provide a good trustpilot review following initial verbal promises to resolve quickly. This was my 4th Maze purchase and likely last due to being continuely let down. Sorted and paid for resolution myself rather than miss the entire summer waiting on Maze promises to materislise. Dont give a review before full resolution of your issue. They should be ashamed.
7 July 2026
Unprompted review
Reply from Mazeliving
Hello Peter,
Thank you for taking the time to share your feedback. I am sincerely sorry that your experience has left you feeling this way, particularly as a returning customer.
We had been in the process of arranging the replacement parts needed to resolve the issue, and we believe we would have been able to bring this to a satisfactory conclusion. However, we completely understand why, after such a long wait, you chose to arrange and pay for the repair yourself rather than risk missing the summer.
I apologise for the delays and the lack of communication throughout the process. This is not the level of service we strive to provide, and your feedback has been taken on board as we work to improve.
Please accept our sincere apologies once again, and thank you for your previous custom.
Kind regards,
Maze Living
Really helpful customer service
Really helpful customer service. I placed an order and accidentally ordered an incorrect (but similar) set, I realised quickly, and they sorted it out very promptly.
7 July 2026
Unprompted review
Reply from Mazeliving
Hello,
Thank you for your kind feedback. We're delighted to hear that our customer service team was able to help resolve your order issue quickly and efficiently. Mistakes can happen, and we're pleased we could make the changes needed to ensure you received the correct set. We hope you enjoy your new furniture.
Kind regards,
Maze Living
Fantastic aftercare
Fantastic aftercare from Reece and Billy
We had to replace our Lazy Susan due to our parasol being blown over by a sudden gust of wind which smashed the glass.
Contacted Reece who has kindly replaced the lazy Susan.
So very appreciative
6 July 2026
Unprompted review
Reply from Mazeliving
Hello Lucy,
Thank you for sharing your experience with us. We're so pleased to hear that Reece and Billy were able to provide fantastic aftercare and support you with your replacement Lazy Susan. We'll be sure to pass on your kind words to them both. It's wonderful to know that their help made a difference, and we truly appreciate your continued support.
Kind regards,
Maze Living
Awful delivery service and little communication
Still have not had any confirmation about when I will receive my delivery. Estimated delivery was 30th June. Now 6th July and can’t get hold of the delivery company and have left countless messages. Can’t comment on the product as yet. I needed delivery today for a house rental.
6 July 2026
Reply from Mazeliving
Hello,
We're sorry to hear about your experience and appreciate how frustrating this must have been, particularly given the delivery was for a house rental.
Having reviewed your order, I can see that our delivery partner made two attempts to contact you to arrange delivery but was unfortunately unable to reach you. We then requested that they make further contact and, if they were still unable to get through by phone, that they send you an email to arrange a suitable delivery date.
If you are still awaiting contact, please get in touch with us directly and we'll be happy to assist in getting your delivery booked as quickly as possible.
Kind regards,
Maze Living
Charlotte was helpful in responding to…
Charlotte was helpful in responding to my chat query. She gave me a prompt and clear answer.
Great service.
6 July 2026
Unprompted review
Reply from Mazeliving
Hello Kevin,
Thank you for your lovely feedback. It's great to hear that Charlotte was able to provide a prompt and clear response to your chat enquiry. We're delighted you had such a positive experience, and we'll be sure to share your kind comments with her.
Kind regards,
Maze Living
Charlotte resolved my query quickly
Charlotte resolved my query quickly. Very helpful.
6 July 2026
Unprompted review
Reply from Mazeliving
Hello,
Thank you for your kind review. We're so pleased to hear that Charlotte was able to resolve your query quickly and provide the helpful service you deserved. We'll make sure your feedback is shared with her. We hope to welcome you back to Maze Living again soon.
Kind regards,
Maze Living
Outdoor Furniture Cover
The wrong furniture cover was sent even though the package information was correct. Charlotte online chat was most helpful and had not problem issuing a full refund.
6 July 2026
Unprompted review
Reply from Mazeliving
Hello,
Thank you for your feedback. We're sorry to hear that the incorrect cover was sent, but we're pleased that Charlotte was able to assist you quickly and arrange a full refund without any fuss. We'll be sure to pass on your kind words to her.
We appreciate your understanding and hope we can welcome you back to Maze Living again in the future.
Kind regards,
Maze Living
nice product and good communication
Great catalogue of garden furniture. Please with aspects of all
26 June 2026
Reply from Mazeliving
Hello Alan,
Thank you for your feedback. We're delighted to hear that you enjoyed browsing our range of garden furniture and found plenty of options to suit your needs. It's great to know you were pleased with the different aspects of our collection.
We hope you enjoy your new furniture and thank you for choosing Maze Living.
Kind regards,
Maze Living
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