I ordered this for my husband who has had a bum bag from Maxwell-Scott for many years. Fabulous quality with enough space to hold all his cards (mainly heritage organisations). Item not in stock... See more
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Review summary
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Absolutely beautiful product - and amazing customer service. I honestly couldn’t recommend Maxwell-Scott highly enough. I have bought quite a few items from them now and I have never been anything but... See more
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Beautifully crafted luggage labels. Had to wait for them to come from Italy which was frustrating as the website stated “in stock” but they arrived in time for Christmas and it was worth the wait. Hav... See more
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Beautifully made laptop bag, I am so pleased! Brought this for my husband’s 50th birthday…. He was very pleased. Great customer service. I have also previously purchased the doctor’s bag a few... See more
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Company details
About Maxwell-Scott
Written by the company
Maxwell-Scott fuses British design with the finest Italian craftsmanship. Luxury range of luggage & travel bags, holdalls, leather briefcases, shoulder bags and ladies handbags, classic handbags, luxury briefcase, womens leather shoulder bags, leather wash bag and leather gifts for men in brown, tan and black. All our luxury Italian leather goods come with a full guarantee.
HANDMADE IN ITALY
ABOUT MAXWELL–SCOTT
Our family-run business was founded by English entrepreneur William Scott Forshaw in 2002, championing the values of superior quality, timeless style and durability. Renowned for creating forever leather bags and accessories to be passed down through generations, we continue to be inspired by the iconic shapes, effortless style and extraordinary precision that is synonymous with fine British design.
We’re a luxury brand that genuinely cares (you’ll find no greenwashing here). We sustainably source only the finest, most durable full grain leather, and trust expert leather artisans to handcraft our premium leather bags and accessories at a highly-regarded atelier in Italy — we always have, and we always will.
WHAT SETS US APART
We believe in fine quality, genuine leather goods that are made to last, which is why we offer a unique 25-year warranty and friendly, hassle-free customer service for your peace of mind. You can trust us to ensure that your luxury Italian leather bag or accessory will be handcrafted, quality checked, wrapped and delivered to you with pride and care. Our love for leathercraft begins with the journey of our products, and ends with our satisfied customers — we’re here to assist you with your purchase, every step of the way.
Contact info
Unit 9 Hassacarr Close,, YO19 5SN, York, United Kingdom
- 0870 242 4684
- info@maxwellscottbags.com
- www.maxwellscottbags.com
4.6
Excellent
904 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Time for delivery was poor
Time for delivery was poor. Alternative options due to late delivery was very poor. Wallet itself is decent.
28 May 2025
Reply from Maxwell-Scott
Thank you for taking the time to share your feedback. We're really sorry to hear that the delivery experience and the alternatives offered didn’t meet your expectations. That’s not the level of service we aim to provide, and we really appreciate the feedback as it helps us to improve. We’re glad to know you’re happy with the wallet itself and hope we can make a better impression in the future. Charlotte Forshaw - Customer Services Manager
Great products
29 May 2025
Reply from Maxwell-Scott
Thank you for your review, Palle! We are very happy to hear that you like our products. We hope to assist you again in the future. Charlotte Forshaw - Customer Services Manager
I have placed an order serval times the…poor service
I have placed an order serval times the last few times iv had to wait so long for my order to be completed says in stock next day an email to say delay twice now iv been late with gifts
19 May 2025
Reply from Maxwell-Scott
We thank you for your review, Anne. We are very sorry for the delays with your latest orders. This feedback helps us to improve our services, therefore we really appreciate your message. We hope that we will be able to assist you again in the future and thank you again for your review. Charlotte Forshaw - Customer Services Manager
Reply from Maxwell-Scott
Thank you very much for your review. We appreciate all types of feedback as they help us to grow as a business. On this occasion, we sincerely apologise for the delay with your order. We would not usually expect delays of this long and can assure you we are working on improving this to avoid such delays in the future. We thank you again for your feedback. Charlotte Forshaw - Customer Services Manager
Reply from Maxwell-Scott
It is great to hear that you like the quality of our products and our customer support. We thank you for taking the time to leave us a review. Charlotte Forshaw - Customer Services Manager
amazingly good product and servicd
24 April 2025
Reply from Maxwell-Scott
We are very happy to hear you were impressed with the product and our service. Thank you for leaving us a review! Charlotte Forshaw - Customer Services Manager
More than I had imagined it was heavy.
28 April 2025
Reply from Maxwell-Scott
Thank you for your feedback on your recent order. We are sorry that you found the bag heavier than what you had imagined. We do state the weight of this bag on our website, so it should give you accurate information before placing the order. Charlotte Forshaw - Customer Services Manager
Love the exclusive product!
28 April 2025
Reply from Maxwell-Scott
Thank you for taking the time to leave a review. We are happy to hear you love the product. Charlotte Forshaw - Customer Services Manager
Really enjoying my purchase
Really enjoying my purchase, good quality and I know the will last long ...
28 April 2025
Reply from Maxwell-Scott
We are thrilled to hear you are enjoying your purchases and the quality of the items. Thank you for leaving us a review! Charlotte Forshaw - Customer Services Manager
Was a seamless experience and bag…
Was a seamless experience and bag quality is good. Customer Service Mr. Ben was very prompt and efficient in queries and making changes.
8 April 2025
Reply from Maxwell-Scott
Thank you for your review, Mahendran. We are pleased to hear you had a good experience and are happy with the quality of the bag. Charlotte Forshaw - Customer Services Manager
Outstanding customer service
Outstanding customer service. Case I ordered was not in stock in the UK but was brought from Italy in a few days. I was informed promptly by email, kept informed, and the delivery was upgraded in compensation.
Oh, and the Basilio case is fantastic - beautifully made, the quality oozes from it. I feel special when I carry it.
8 April 2025
Reply from Maxwell-Scott
We are thrilled to hear you were happy with our customer service team. It is also great to hear you are impressed with your new briefcase and are happy with the quality of the case. Thank you for taking to time to leave us a review! Charlotte Forshaw - Customer Services Manager
6 star quality products
I have been a customer of Maxwell Scott for well over 20 years. I have many of their bags as the quality is superb: A suitcase, a laptop bag, two bucket bags, a small brown tote and a larger black tote bag. I have recommended Maxwell Scott constantly to friends and family and as the years pass I'm constantly amazed at how good the quality of the bags are.
Recently, they have relined by black tote and it has just come back today. They have done an excellent job, although the time-frame was a little longer than expected. For this reason I am giving them 4 stars for my recent experience. Otherwise, I would have given them 6 stars.
Maxwell Scott are an excellent brand and they have done well for many years to provide a line of quality products: so rare these days. Long may they continue
25 April 2025
Unprompted review
Reply from Maxwell-Scott
Thank you very much for your review. We appreciate all feedback, especially from returning customers and it is great to hear you have so many of our bags! We are thrilled that you are impressed with the reline of your bag and apologise that it took longer than we had first anticipated. We look forward to assisting you again in the future! Charlotte Forshaw - Customer Services Manager
Beautiful quality product and great…
Beautiful quality product and great service. Five stars all round
14 April 2025
Reply from Maxwell-Scott
We appreciate you taking the time to leave us this review! It is great to hear you like the quality of the product and our service. Charlotte Forshaw - Customer Services Manager
Reply from Maxwell-Scott
Thank you for your 5 star review, Rory. We are happy to hear you are impressed with your new briefcase. Charlotte Forshaw - Customer Services Manager
Reply from Maxwell-Scott
It is great to hear you are happy with the laptop sleeve and quality of our leather. We thank you for your review, Ian! Charlotte Forshaw - Customer Services Manager
Reply from Maxwell-Scott
We are happy to hear you were impressed by the quick delivery. We thank you for taking the time to leave a review! Charlotte Forshaw - Customer Services Manager
Reply from Maxwell-Scott
Thank you for your review! Charlotte Forshaw - Customer Services Manager
You can tell how good a leather is by touching
You can tell how good a leather is by touching and feeling how comfortable the touch is and it was great, the design was great and the logo wasn’t intrusive or ruining the design of the product.
It was pricey but you were doing your job.
31 March 2025
Reply from Maxwell-Scott
We are very pleased to hear you like the quality of the leather. Thank you for leaving us this 5 star review! Charlotte Forshaw - Customer Services Manager
Reply from Maxwell-Scott
We thank you for taking the time to leave us a review! It is great to hear you are happy with the service and product received. Charlotte Forshaw - Customer Services Manager
Great service.
Great service.
Items as descibed. Superb quality leather. Beautifully wrapped.
As the items were slightly delayed delivery was upgraded to 'next day' free of charge
17 March 2025
Reply from Maxwell-Scott
Thank you for your 5 star review, Gabby! We are very happy to hear you are pleased with the quality of the leather and thank you for your understanding with the delay. Charlotte Forshaw - Customer Services Manager
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