Maxaro.nl Reviews 33,408

Order WMX1062648
I ordered a cabinet for the bathroom, first time they delivered a defect counter part and I communicated and I asked for a replacement, they sent me next time a totally wrong time
And right now after still 3 days we could not finish our bathroom just because of defect and wrong items delivered and I am not happy with their service

This has been great experience of finding tiles that we needed and delivered 2 days later as another seller informed us on delay of 4 weeks. I would definitely recommend it - good quality and excellent prices.

I will never purchase from Maxaro again. The service I experienced was the worst I have encountered in my life, marked by a complete lack of empathy and customer care.

Today, a delivery was made for a full bathroom order consisting of two pallets weighing over 600 kg. While the delivery driver had a mechanical forklift and was able to unload the pallets from the truck and bring them to the entrance of my building, he refused to move them inside, even just past the front door. I explained that I was alone, far along in my pregnancy, that it was raining and the materials could be damaged, and that my building has a large elevator and no stairs, so there was no obstacle to bringing the pallets inside. Despite this, the driver showed zero empathy and categorically refused to help. He simply asked for my name, took photos for proof of delivery, and left. I was left alone with two pallets weighing over 600 kg on the street, unable to move them in any way.

Maxaro later points to a clause stating that “goods are delivered up to the first doorstep on the ground floor.” This raises two serious issues. First, this condition is only communicated after the purchase, once thousands of euros have already been paid. Second, even if this clause exists, the lack of basic human decency and customer care shown is unacceptable. Using the forklift for a few extra seconds to place the goods just inside the building, especially given my condition, would have cost nothing.

This experience was extremely distressing and completely unacceptable for a company selling high-value products. I have lost all trust in Maxaro and will certainly never purchase from them again.

Order is delivered on time with good quality

Driver was not helpful

I have no complaints about the products themselves; however, the delivery driver was not helpful at all. On my pallet, there was a bathroom radiator that was too tall to pass through my gate. The radiator was attached to the pallet with tape, so I asked the driver to remove it so the pallet could fit through the gate. He then said "this is not my job".

I then started removing it myself, but he said he could not wait and removed the trolley from under the pallet. After I removed the radiator, I had to move the pallet—still full of products—into my house by myself, without the trolley.

This was a very frustrating experience, especially first thing in the morning.

Goed articles en support desk mee helpt

Maxaro was the only I could find providing the glass shower box with the dimensions I needed and sold the product with a fair price, saving me quite some money comparing to other comparable options (roughly similar size).

The shipping was quick, unfortunately one component was wrong but customer service picked my call and in few minutes they set a date for the replacement. Two business day later the problem was fix and the wrong parcel collected.

I'm now using the shower box and it looks just fine so big up from me for this company

super design great delivery I am super happy about the item

All good with my delivery and satisfied about the quality

TOP service. Deliveries are always on time. Staff are very helpful and quick to response. Very good showroom with great selection and display of the products. Highly recommend.

My Worst customer experience ever. They delivered incorrect tiles and are not ready to take responsibility of carrying it back. Even after multiple complains, their customer service threatened me that they wouldn't process my order or provide me any refund until I don't push myself to physical exertion of bringing their WRONG DELIVERY to them. Their customer care executive today held me responsible for their blunder. They are the most irresponsible service one can ever have and also WORST CUSTOMER SUPPORT.

We ordered the 'Diamond Douchecabine | 90x90 cm Koper Helder glas Draaideur Vierkant' in March. Upon delivery, the bathroom renovation company noted a discrepancy in the hinges of the douche. They claimed this was a manufacturing defect. Given the urgent situation, we figured it wouldn't be a problem and continued using it as is. However, as the days went by, hinges started falling down. I filled out the service form and requested assistance, along with the pictures. After receiving a call from Maxaro, they confirmed there were no issues with the product and wished me good luck. This is a company with highly skilled staff who can tell from photos that there's no problem with the product. They should send a professional to clarify this, but they have employees who claim the product is fine with a phone call.

great quality product and timely delivery. They were also helpful when I called them before placing the order, to answer the questions I had about the product.

On time, quick, great prices, great customer service

The customer satisfaction is beyond my expectation. Every time I encounter with Maxaro, I was happier than before. Since from designing to availability, delivery and renewal. In Every step I feel valued. Construction is not easy but Maxaro helped me handle this even when construction company or transportation company makes mistakes. I advise to everyone : you have to work with Maxaro, as a foreigner living in NL, Maxaro helped me feel like I am not alone on my renovation.

Uit coulance is een gesprongen douchedeur vervangen