maurices Reviews 

Maurices have a great return and exchange policy. No hassle and only one question. How would like to proceed. Meaning would like a refund or a replacement. WHAT!!! NO INVESTIGATION as to why you want to return an item.Nice

Pretty clothing for a great price. I am on a budget and I needed clothes for work. I was able to find so many cute quality clothing in the clearance section and the customer service rep offered me an additional 10% off.

Both the clothing and customer service are wonderful. Never disappointed.

I have had a great experience with maurice's. Every time I order online I have no issues. My last order I received was with in 5 days and I received everything I ordered.

Maurices is awesome at taking care of the customer through being inclusive with their inventory and resolving all concerns that arise.

Love shopping with Maurices! They really make you feel like you’re their best friend. They always have great deals running and have wonderful products.

I only shop online since the nearest store is a bit far but shopping online is so easy and their customer service is great, they’re always so helpful. Their prices are fair and the clothes are amazing.

I used to be a Maurice's fan, but now am completely disappointed in the store. I had 2 recent problems:
1. I bought a shirt and it had damage. I returned it to the store and they ordered me a new one. When the replacement came, I discovered that they charged me a second time for the same garment. It took 2 phone calls and I guess I will find out next month if they really gave me the refund on my credit card. Also, how did they get my Mastercard number???
2. I bought some black jeans and when I washed them, they got all streaky. I took them back to the store and was told that nothing could be done.
This is not the way to keep customers.

Terrible customer service. They would rather close your account than make things right. I have been a customer for 25 years and just closed my account, so disappointing.

If you have stores in Canada then why not have a Canadian website? Got fooled and was charged in American dollars. Was told it was stated and when i checked it was in tiny writing at the bottom left. Not really a deal when the order ends up being double the price.

My daughter and I loved this store. I tried to shop online and my order was canceled. I thought it was a fluke so I submitted it again, 2 days later- canceled again! Not good customer service! I won't be shopping here anymore.

I used to ADORE this company and loved buying clothes from there! However, their clothing gets more and more expensive, but made cheaper and cheaper. Very poor quality of clothing! I have yet to buy ONE top from there that wasn't completely pilled after washing it ONE TIME!! They really need to think about what they are doing before they lose ALL of their customers. Like me!!!

I applied for credit card to get the BENEFITS THEY SAY THEY OFFER, got approved on the spot. Could not use the card on their end so the benefits they offered if I got approved I did not get. They never mailed me a card, went to the store had to get help there. Store was great, they said customer service sending new card. Got that card, I tried to use that card to get the benefits they stated they offered if you use their card, again, could not use that card since that card was mailed to me WITHOUT a expiration date. When I called to ask about the date they said, "sorry, we need to mail you another card". They did. Same thing happened, no expiration date. Called them because I wanted to make an online purchase again. I then asked how I could purchase what I wanted online and to still get the BENEFITS OF USEING THEIR CARD with my online purchase, they said, "sorry, you cannot"....so, another purchase made my AMEX to get what I wanted BUT STILL NO CARD BENEFITS WERE GOING TO BE GIVEN TO ME....NO REASON TO HAVE THEIR CREDIT CARD. Pain in the butt, I tried to close my credit card and they said it will automatically close in 5-8 months if I do not use it. I asked why I could not close it right now, they said it will automatically close and it currently has a $0 balance so there is no issue with that. I stated, "zero balance because I cannot use it", they replied, "we can send you another card". NOPE, 3rd card in 2 months that I could not use....service is horrible and benefits they offer with a card was a nightmare and never did get.

I love the products but trying to order online is a nightmare..my last order was canceled 3 times and I missed out on a lot of savings I do have a credit card with Maurices which I love because I can save but a lot of my sizes aren’t in store so I have to order which I can never get to go through so I’ve just been ordering elsewhere

The worst customer service in store Waterville Maine. The first time I decided to stop by after 8 months or so to see if maybe management had changed and taught help to be courteous, nope! Final time for a quick stop gift card for my daughter in law for Christmas, 3 staff at register and myself the only shopper in the store. Do you think one of them could acknowledge my standing there, again no! That’s enough for Maurice. I hope you survive these trying times with such attitude.

Charged my bank account TWICE for an online order. They won’t correct their error even after I sent them proof of the overcharge. Tried to contact their “customer service” and spent over half an hour on hold. I have left several messages and a call back number to reach me. Nothing! I have never experienced such horrible customer service. I still don’t have what I ordered because they don’t deliver when they say they will. I will never shop here again.

So apparently if you make your payment to Maurice’s two days before the bill is due you will be charged a late fee. The payment will not process for 72 hours. And thinking you had satisfied the bill you won’t be contacted again until the next late fee is past due. Beware! They will hit your credit score and you are helpless!!! They just lost a customer who shopped there often for myself and family members. This companies handling of customer service is deeply lacking.

Found a top that I liked in their store. They didn't have my size but offered to order it online and have it shipped to my home for free. Perfect! When the clerk was filling in my information she asked for my address, gave it to her and even spelled it for her. When I got home and received the email confirmation I noticed the address was spelled WRONG. (Not even close to the correct spelling). Called the store right away and they directed me to call their customer service #. Called them immediately. . After waiting almost 15 minutes on hold before talking to an agent, I was informed there was nothing they could do and I would have to call UPS customer service to get the address changed! I was not able to do that without a tracking #! It has been three days since the order was placed, still no tracking #. Customer service was of no help at all. This whole experience has been frustrating especially since the error was on the sales person for not putting the correct address in the system. I will probably never see this item which is frustrating as it was to be used for a Christmas gift. But I have learned my lesson and won't be shopping at Maurice's in the futures

I placed my first ordered at mauruces.com. Added two sweaters since they were on sale since I was ordering the jeans. At no point during checkout was I informed the the pants were out of stock or backordered. They charged my card the full amount. I went to check status today, and the jeans show 0 quantity. Contacted customer service. Was told pants on backorder. No date for when the pants will be in stock. Asked to cancel the tops since I wasn't informed. Representative refused. Asked if they could refund the pants, which I have no idea when they will be coming. Representative refused and offered me a coupon. Absolutely ridiculous. This is my first and last time shopping here. I'll be returning anything that arrives if it ever comes.

I went to order some shirts off their website. Never received a confirmation email or anything saying that the order was placed. On my account it shows an order number, but then gives me an error code when I click to track the order. Never hit my bank account thankfully. I went onto the website to talk to customer service - I waited 15 minutes for the agent to respond. She told me she would look at it and "be right back," 35 minutes later still nothing. You'd be better off going into the store to buy anything. Customer service is terrible.