I have been a Maskateer customer for almost 10 years, their waist trainers helped me immensely with my back problems and also changed my body shape completely! Customer service is always amazing and... See more
Company replied
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See what reviewers are saying
I’ve had 2 waist trainers from here and the first one I wore it so much for about 4 years after having my little girl it really did work - the other I’ve never worn due to ordering the wrong size I’ve... See more
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I bought Maskateer leggings for extra support(nothing feels right after C-section). I didn’t know what to expect but when I tried them on I realised how comfortable and supportive they are! And no... See more
Company replied
I'm very satisfied with all the products I have bought till now, they suit my needs and wishes. I would recommend Maskateer products to anyone who's looking for quality, functional and great looking w... See more
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Company details
Written by the company
MASKATEER is a British shapewear brand beginning its journey in 2014 with the aim to provide people with products, which will assist them in their day-to-day weight loss, exercise goals and to improve their confidence and health.
Contact info
United Kingdom
- support@maskateer.com
- www.maskateer.com
4.3
Excellent
299 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Black monochrome
I ordered black monochrome, quality and power of waist trainer are awsome, shhiping is fast,communication with the seller good, everything is perfect.
I recommend this brand!
8 May 2023
Reply from MASKATEER
Thank you Ljubica for the great review. :)
Perfect 🤩 I’m so happy to order it))
9 May 2023
Reply from MASKATEER
Hi Anastasiia, thank you for the lovely review.
Second purchase and even more satisfied
I have previously purchased from Maskateer and was very satisfied with the results , so I have made another purchase for different product. So much in love now with my gym belt, great sweaty results, nice back support easy to wear. Recommended already to all of my friends, it something which you must have.
27 April 2023
Reply from MASKATEER
Thank you so much for the wonderful review.
Nicest customer service came at a good…
Nicest customer service came at a good time and the product was amazing
25 April 2023
Reply from MASKATEER
Thank you for your lovely comments :)
Reply from MASKATEER
Thank you so much for your feedback.
Worth buying!
I love it 🥰, pls be carful with the measurements - 1 cm means a lot - order your true size !!
6 April 2023
Reply from MASKATEER
Thanks and great advice for others also.
Good quality
Good quality. Great waist trainers. But they should put people on the ads who need them.
27 February 2023
Reply from MASKATEER
Hi, thanks for your excellent feedback and we will continue to endeavour to put out ads of more and more diverse people as you suggest, thanks. This is usually on social media pages however @maskateertm, please take a look.
Very bad experience
Very bad experience first with the shipping and second with girl on the emails ! Never by more in this page!!!
15 February 2023
Reply from MASKATEER
Hi, we are sad to hear you were not satisfied with the shipping. Usually the carriers we use are good and customers are happy but unfortunately on this occasion they must have let you and us down. We will report these issues to our account managers of the carriers. Thanks for letting us know.
Not accurate sizing , expensive returns!!!
Not accurate sizing. No return label provided. If needed return or exchange shipping from USA will cost $50-65 . Not worth it. Pretty much this company doesn’t want you to return anything! By the way I received an item delayed , after 3 weeks of hustling emailing them back and forth. Package was open and arrived from Bulgaria instead of UK🤨
15 February 2023
Reply from MASKATEER
Hi, thanks for your feedback, which we have fully taken onboard. However please note that the sizing on our website is accurate and thoroughly checked frequently.
Measuring a waist is tricky in the sense that a waist size and body shape is different with each customer, and that in most cases to get the right size, a little squeeze whilst measuring is required for the perfect compressed size for your waist.
The point about us not wanting anything to be returned, is a little unfair we feel because we pride ourselves on great customer service and are only happy when our customers are happy. It is not in our interest to have unhappy customers and we are more than happy to refund returned items. In terms of shipping fees, the price you stated is extreme, and US Post tracked service would have been a lot cheaper than 50-65 USD, in fact many other couriers charge less than what you have quoted. The return instructions on our website are pretty straight forward and standard throughout the online industry, hence a normal return policy as can be seen all over the web.
Please note that we also subsidise shipping fees to the USA for our customers, hence enabling our customers to pay a lot less for shipping and receiving their order in the first place.
Finally, the product can be shipped from any of our warehouses where it is in stock, whether the UK or EU, hence it does not cheapen the process, nor are any of our products opened so we will speak to the carrier about this.
This is a great product
This is a great product. Love that it is not too tight, just tight enough to be comfortable but also effective.
The short version is great for petite ladies.
I gave it 4 stars, because I had issues with the costumer service.
2 February 2023
Reply from MASKATEER
Hi, thanks for the generally good feedback, but please write to our support@maskateer.com email and explain what you mean by issues with customer service. We pride ourselves on a good customer service and take any issues serious and would love to discuss with you how we can improve anything in your experience. Thanks.
Everything is structured and organized
Everything is structured and organized. Great service
27 December 2022
Reply from MASKATEER
Thank you :)
The best waist belts/corsets ever!
The products are really high quality and very comfortable to wear! I am recommending to all of my friends. And the customer service is brilliant! The team always replies on the same day and is very helpful! Thank you!
26 January 2023
Reply from MASKATEER
Thank you so much for your kind words! :)
Your manager is not very pleasant
30 November 2022
Reply from MASKATEER
Hi Yuliya, thank you for your feedback. We are sorry about any unpleasant experience, and we will look into this immediately and hope it was just a misunderstanding, because ultimately our customers are the most precious things to us. Please could you write to us at support@maskateer.com explaining what you mean by "not very pleasant".
Many thanks,
MASKATEER Team
Don't order from these guys
Don't order from these guys! First they charge you for shipping and for international cost. When you never received the product instead of refund you, they charge you 40$ for shipment return. There are a scam!!! Don't buy from them
29 November 2022
Unprompted review
Reply from MASKATEER
Hi Alex,
Thank you for your feedback. We would like to look into your case further because we usually have very satisfied and happy customers, please email us your completed order number at support@maskateer.com.
We are an extremely hard working and honest online brand with a good reputation for customer service and we are extremely helpful to each and every one of our customers, who are all important. It is not a scam and our shipping to the US is not 40$. In addition, the shipping goes straight to a third party like FedEx, UPS or DHL and we do not profit from it in any way. We try our best to ensure you get a good delivery every time.
Many thanks,
MASKATEER Support Team :)
I can’t be happier with the quality
I can’t be happier with the quality. It is amazing. I will never order another brand again.
I will be ordering a new size soon, it truly takes away inches of your waist and shapes you into a sexy goddess.
13 September 2022
Reply from MASKATEER
Thank you for your great in-depth review and we are extremely happy you loved our products and brand. :)
Reply from MASKATEER
Thank you :)
Not sattisfied with products received
Not sattisfied with products received
Size is wrong and overpriced products
19 July 2022
Reply from MASKATEER
Hi, thanks for the review. Please elaborate to support@maskateer.com about what you mean when you say the "size is wrong". The sizes on our website and how to measure oneself is reviewed frequently and put together carefully, and each batch in production is thoroughly check for quality. Also, we are known to be the highest quality brand of waist trainers on the market with excellent pricing of our models and collections ranging between £19-£78.
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