Martyn Gerrard Estate Agents Reviews 

2,497
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 400 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable staff for being professional, friendly, and deeply supportive throughout various property searches, purchases, and lettings. People note that the team consistently provides incredibly fast responses, clear communication, and efficient guidance that genuinely makes stressful house moves much easier. Some reviewers were not happy with the overall communication, specifically mentioning that replies to simple emails were painfully slow and completely unhelpful. A few customers also felt the service was disorganized, experiencing frustrating delays and a notable lack of accountability when trying to resolve daily issues.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Clients share positive opinions on service, consistently highlighting the professional, helpful, and... See more

Customer service

Consumers find customer service to be positive, highlighting responsive, helpful, and professional support... See more

Response time

Customers consistently report positive experiences with response times, highlighting prompt and professional... See more

User experience

Reviewers mention positive feedback about user experience, highlighting seamless and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was a brilliantly seamless experience, professionally managed by Mittio. We were first time renters and Mittio kindly walked us through the process and was on hand to answer any questions. The fo... See more

Company replied

Rated 5 out of 5 stars

Martyn Gerrard has been great with our recent house move. We worked with Shuhan throughout and he was the best - always contactable, accommodating to our viewing requests, keeping us updated with the... See more

Company replied

Rated 5 out of 5 stars

Having met with James Maynard (CROUCH END branch) initially to find the right Estate Agents to take our much loved property to the open market, could not be any happier with this decision. Our ma... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with Sophie. She was very helpful, professional, and friendly throughout the process. She took the time to answer my questions and made everything much easier. Thank you so mu... See more

Company replied


Company details

  1. Real Estate Agents
  2. Commercial Real Estate Agency
  3. Property Management Company
  4. Real Estate Agency
  5. Real Estate Appraiser
  6. Real Estate Rental Agency

Written by the company

Established in 1964, Martyn Gerrard Estate Agents, is a family run business and is one of North and North West London’s leading independent estate agents. We aim to keep the process of selling or purchasing property for sale or letting as simple as possible.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 38% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(2,497)

381 reviews in the last 12 months

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Rated 5 out of 5 stars

Martin Gerrard have been incredible

Martin Gerrard have been incredible to deal with on my recent purchase going above and beyond at every touch point to get the deal through. Shuhan Ali in particular has been a complete star and constantly able to help and supply answers making the whole process a very human exchange.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful Experience

We worked with Harrison and he went above and beyond for us. He was quick to respond, friendly, accommodated our schedule, and really great to work with.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Shivali was brilliant throughout the…

Shivali was brilliant throughout the whole process. Really responsive, always happy to answer questions (even when I had quite a few!), and made everything feel straightforward. She kept us updated at every stage and was genuinely helpful. Would definitely recommend her to anyone looking to rent in the area. Thank you Shivali!

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic, professional and responsive service

We have used MG to help us secure a tenant for our house in North London and they have been fantastic and found us an excellent tenant. Throughout, they have been extremely professional, responsive, practical and communicative and offered great advice throughout the process. A big thank you in particular to Andrew who has been a joy to work with. I would definitely recommend MG to any friends looking to rent.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Martyn Gerrard has been great with our recent house move. We worked with Shuhan throughout and he was the best - always contactable, accommodating to our viewing requests, keeping us updated with the process on the vendor’s side and generally keeping the process moving smoothly. Thank you Shuhan!

7 May 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

Thank you for your review. We are over the moon Shuhan provided you with a great service!

Rated 5 out of 5 stars

Excellent Service from Martyn Gerrard

Excellent Service from Martyn Gerrard – Special Thanks to Ellie!!!

I had an outstanding experience with the team at Martyn Gerrard, and I want to especially recognise Ellie for her exceptional support.

My water sprinkler safety system had been beeping nonstop for a week, and because it’s installed so high up, it required a contractor with proper equipment to fix it. I sent a note on Monday, and by yesterday Ellie personally called me, reassured me, and arranged for a contractor to come within the hour.

True to her word, everything was sorted quickly and professionally. Her responsiveness, efficiency, and genuine care made the entire experience stress‑free.

Thank you, Ellie, for your expediency and for delivering such an excellent customer experience. You were magnificent.

6 May 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

Thank you for your glowing review about Ellie! We are thrilled Ellie dealt with the issue and you are happy.

Thank you again.

Rated 5 out of 5 stars

Florence was great!

Florence was great at helping me find properties in the local area - she informed me of upcoming and existing properties that would be suitable for me, and was always quick to respond and organise viewings if needed. She always came back to me quickly with answers for any questions I had. Lovely to work with - thank you Florence!

2 March 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Thank you for your review, we are glad you had a great experience with Florence.

Rated 5 out of 5 stars

Amazing team, great service - you smashed it!

I just want to say a huge "thank you" to Jatin and the entire Finchley Central team for the expert guidance, positivity and professionalism they showed that helped make this experience as painless as possible. It was a baptism of fire for us (first time selling in 25 years!) especially with market conditions turning south not long after we put our house on the market, but the team's resilience and support got us over the line (we exchanged yesterday, yayyy!).

No ask was too much - and working together we managed to line up our sale and purchase of the next property to happen on the same day (a HUGE relief!).

I won't lie and say this was a bed of roses, but you won't go far wrong having a team like Martyn Gerrard there to keep you calm and answer all of those questions/allay your fears in your time of need.

Great job team and keep doing what you do!

6 May 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Wahoo you exchanged. Congratulations!
Thank you so much for your incredibly kind words and for putting your trust in Jatin and the Finchley Central team throughout your move.

Rated 5 out of 5 stars

Zac theodorou lovely young man

Zac theodorou was very kind, helpful and on time, he gave us enough time to explore the property and ask questions.

6 May 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

Thank you for your review, we really appreciate it.

Rated 5 out of 5 stars

Excellent service with Shuhan from Muswell Hill office

Shuhan is exactly the kind of estate agent you want representing you. Our recent move involved a super slow conveyancer holding up the rest of the chain. Shuhan went completely above and beyond his actual job description to apply pressure, bypass the blockages, and get our exchange over the line. He is proactive, doesn't accept excuses from other parties, and kept us constantly updated. Fantastic service from start to finish.

6 May 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

Thank you so much for your kind words. We’re delighted Shuhan was able to support you through what sounds like a very challenging process.

Rated 5 out of 5 stars

Straightforward, helpful plain dealing

I was a property buyer, therefore not Martyn Gerrard’s client. However from the outset when being shown around properties I felt I was treated in an honest and straightforward way. The agents were incredibly helpful (particularly Yasmin) and all my questions were answered quickly and comprehensively. When the time comes to sell my property I am planning to use Martyn Gerrard as I wish prospective buyers to have the same experience as I had.

1 May 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Thank you for your review, we pride ourselves on being honest and straightforward, so this review means a lot!

Thank you

Rated 5 out of 5 stars

They are a good agency providing great…

They are a good agency providing great help through referencing especially shivali .she been very helpful and always answered my questions. I would recommend.

4 May 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

Thank you for your review!

Rated 5 out of 5 stars

So far our experience finding and…

So far our experience finding and securing a rental in London has been a smooth and stress-free process because of Dan and MG. Would recommend to anyone!

2 May 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

Thank you for your review we are glad we could make the process stress free!

Rated 5 out of 5 stars

We had a really good experience…

We had a really good experience overall. Nayeem was especially helpful throughout the process always responsive, patient, and supportive. He made everything much smoother for us. We really appreciate the help and would definitely recommend

30 April 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

Thank you for your review! We are glad Nayeem could be of help.

Rated 4 out of 5 stars

Matthew was super helpful and excellent…

Matthew was super helpful and excellent with communication. The property we were looking at wasn't quite the right fit but we appreciate the professionalism and responsiveness from Matthew!

25 April 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

Thank you for your review!

Rated 5 out of 5 stars

Great Experience and Friendly Service

We had a really positive experience with Martyn Gerrard. Alexia and Nayeem were both very helpful and responsive throughout the process. They supported us at every stage and made everything much easier. We really appreciate their help and would definitely recommend

30 April 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

Thank you for your glowing review of Alexia and Nayeem.

Rated 1 out of 5 stars

Emails and phone messages ignored

Emails and phone messages ignored. The claims of Mr Gerrard on their website of customer service and trust are nonsense

30 April 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

Thank you for bringing this to our attention. Please feel free to contact us at marketing@martyngerrard.co.uk so we can look into this further and hopefully turn your experience around.

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