Marshall Motor Group Reviews 

Vanessa and Lisa were so helpful and welcoming when I had our vehicle in for service. They were attentive and friendly, and bent over backwards to be helpful.

Sale of the car was great which was completed over a year ago however I was sold alloy wheel insurance which I did choose to take. MORE FOOL ME.

Buyer beware DO NOT TAKE THIS CAR CARE ALLOY INSURANCE out no matter how good the sales person makes it sound as i have just had a dealing with them and they are refusing to assist and repair the alloy wheel. Reason was corrosion was more than 30 days old which it definitely was not. Car gets hand washed at least every 2 weeks so i would have noticed this corrosion

Got wheel repaired for less then £80 and the repairer also agreed this corrosion was less than 30 days old as it was smooth to the touch it was only the lacquer that had came of the alloy.

This sounds like the get out clause for this insurance company at all cost.

if one person does not take this policy from reading this I will feel that my fee to this insurance company was worth the loss.

I have already had an email from you asking me to send you my details, which I did. But this morning I received a message saying that the information had not been received. Say that your server was not working. I have resent this again today. If you still don't get this information, please call me on 7896474455 . Thank You

My car broke down, so I contacted Skoda Assistance as I have extended warranty through the All‑In plan. The assistance team were excellent — they sent a technician who was professional and helpful. When he couldn’t repair the fault on-site and confirmed the issue in his diagnostic system, he arranged recovery to Marshall Skoda Oxford and organised a hire car for me. Assistance even booked a taxi to take me to the dealership to collect it.
This is where everything went wrong.
When I arrived, the service advisor told me they had inspected my car but “couldn’t find any fault” and that “there were no fault codes,” claiming the breakdown technician must have erased them. I explained that I had photos of the fault codes taken directly from the diagnostic machine, but I was told this “didn’t help.” I was then informed I would be liable for a £176 diagnostic charge.
The General Manager became involved and suggested they keep the vehicle for a few days to see if the fault reappeared. I agreed and continued using the hire car.
Five days later, I received a call saying they still couldn’t find a fault after “around 100 miles” of driving. I challenged this, as my MySkoda app showed only 49 miles had been driven. I was then told I needed to return the hire car or I would incur charges. Skoda Mobility confirmed I had only 48 hours left before penalties applied.
I accessed the diagnostic log myself and discovered the dealership had recorded the fault codes during their own inspection — and they were the ones who cleared them, preventing the issue from being processed under warranty.
When I confronted the General Manager about being told there were “no codes,” he said it wasn’t a lie, just “misleading.” He then became defensive and told me I should collect my car and “never come back.” When I tried to discuss the situation reasonably, he dismissed me again, saying I “knew better than them” and should take the car elsewhere.
The customer service was dreadful — dismissive, defensive, and focused solely on ensuring they got paid rather than helping a customer. They were perfectly happy when I had the car serviced there twice, but the moment a warranty issue appeared, the attitude completely changed.

I've learned not to leave reviews for any major purchases - especially cars - until the dust has settled and all is working as expected.
I certainly have no hesitation in leaving this review for Marshalls in Kidlington, even though we didn't buy a Nissan !
We discovered the car we were looking for - a used Ford Ecosport with automatic gearbox (fairly rare) - by chance on a Sunday visit to the motor park, which had just arrived into their used stock.
Right car, right age, right mileage, right condition, right price.
Rick Nandi of Marshall's sales team was excellent, handled the whole transaction very efficiently, and we drove it away a few days later after all its final checks.
Four weeks in, and a couple of minor niggles with a failed headlight and the aircon not performing as expected.
Easy booking process, great communications, all done under their included six-month warranty with a brilliant clean throughout - sorry I can't remember the name of the lovely girl who evidently managed the whole servicing process.
Can't recommend Marshall's highly enough

Absolutely stunned by the extremely poor service we’ve received from Marshall Volvo Derby. We paid a £500 deposit in good faith for a 21‑plate X‑Trail after being assured by two separate sales advisors, equally as bad as each other, that it was a fantastic example. The photos and videos certainly suggested that.However, the car delivered to us in Aberdeen was nothing like what we were led to expect. It arrived with significant damage, including a cracked bumper, clear signs it hadn’t even been valeted, and an engine that sounded genuinely concerning. Despite repeatedly asking, we were never provided with a video that included the engine running — and now we know why.
We immediately rejected the car on delivery due to its condition. We were then promised a full refund, including the £500 deposit. Instead, we’ve had constant excuses, delays, and broken promises such as “it’ll be in your account by the end of the day” or “we need the car back first” — even after the car was already returned.To make matters worse, the delivery driver informed us that the vehicle broke down on its way back and had to be recovered. That says everything about the state of the car we were nearly sold.We feel completely let down and are still waiting for the refund we were assured of. This experience has been unacceptable from start to finish.

Unimpressed. Asked for an ID3 with a variable luggage floor as a minimum requirement. Neither this dealer nor many others we contacted bothered to tell us that the current ID3 is no longer in production and cannot be factory configured. Worse still, Marshalls VW Milton Keynes agreed to contact us to let us know if they could retrofit one. We never heard back. Eventually a well-regarded broker in Manchester told us what our options are in relation to the forthcoming ID3 Neo. But this experience has put us off, we are likely to look elsewhere. Why are VW MK so uninterested in making a sale?

Wouldn’t recommend! Bought a car from
BMW Marshalls Scunthorpe which was over £35k and within a few days of ownership it was back in my nearest BMW garage where it spent the next month! My local BMW dealer stated the car failed its compression test signalling a major engine fault - diagnostics data showed this fault was there prior to purchase so warranty wouldn’t cover but Marshalls wouldn’t take ownership. Thankfully BMW UK supported in the matter and the car was rejected for a refund under the consumer rights act as the car was clearly not sold as advertised and certainly did not meet the BMW approved used standards. Marshalls gave refund but did not fund the lost tax, insurance costs or significant about of time trying to get it sorted - the worst customer service from Head of Business who simply told me to take the car back! BMW UK kindly paid for recovery so I did not have to drive nearly 3 hours in a car with a serious issue!

After going to another Audi dealership and getting bad service, I contacted Audi Coulsdon online via an enquiry for asking about a car they had despite them being further away from me, and Sam called me back, provided a video of the car and emailed it to me and from the get go in all of our phone amd email communications made the whole process easy, not daunting, she was really lovely and knowledgeable and honestly went above and beyond to ensure I had a great service in getting my dream car. I really felt at ease with her. I would highly recommend Sam Matic and Audi Coulsdon. You won't be disappointed, Sam always kept me in the loop. And in day of receiving my car she talked me through the whole car and how it works and all the buttons etc. I really had a wonderful experience and just couldn't wait to drive my new car... if ever I want to do it all over again one day, then I will definitely be back here.

My Car, 2025 id4 is due for recall, fault on the door lock. It was initially booked in late 2025 with the work scheduled for February however this booking was cancelled by VW and rearranged for mid June 2026, only 8 months after first contact.
Around 09/06 June just before the recall date I was called by the service manager, I got apologies but they were encountering problems trying to complete the recall, could they reschedule the appointment once they had a resolution? This is a VW Centre of excellence!
Since 12/06 I have phoned 11 times and emailed 3 times so speak to the service manager, each time he was either with a customer or was out and despite messages being left for him to contact me it has not yet happened.

Nice receiving, good response and explain very well
Very good service and have a good facilities.
Especially i like their response, patency and quick solution for the problem.

Special thanks to Tabinda Salman.

Visited for my daughter to buy a car. We had the pleasure of dealing with Elliott Chaplin. Elliott, was professional throughout the whole process. It was a real pleasure to deal with Elliott, the Head Of Business also came and thanked us on the handover day. Marshall VW MK, all their staff, in particular Elliott are fantastic. Nothing was too much trouble. Highly recommended car dealership.

I booked my honda motor cyc!e today, monday, for a service at Marshall honda motor cycles in Reading.
Booked the bike in which was fine.
I was due to meet my daughter at Reading railway station at 0930 and head back to Swindon where we live.
As we are in the middle of an exceptional heatwave, I'm over 70 years old , have had serious heart surgery, in my full motor cycle kit, I asked about 5 persons if I could have a list to the station, about 1.5 miles. I asked, motor cycle service dept, motor cycle sales, car service and sale. Absolutely no one could be bothered to drop me off at the station, 10 minutes in a car. Everyone said they were,busy, even though all asked were just,sitting around talking. What a dreadful customer care service, on one of the hottest days of the year. I own a BMW and a mini, where the customer service at D... Lovett is exeptional, nothing is too much for them. I won't be using your dealership to buy/or service my motor cycle ever again and certainty won't recommend you to anyone.
I did walk to the station in this exceptional heat wave wearing all my motor cycle gear, ( minus my helmet) having to stop several times on the way, luckily I didn’t collapse with heat exhaustion. Thank you Marshall Honda for your lack of understanding and an exceptionally poor service.

Domenique Maugham – Outstanding 5★ service from start to finish

If you’re not 100% sure what you need, these guys will genuinely take the time to help you figure it out properly.

I had an excellent experience with Domenique Maugham. He was attentive, knowledgeable, and clearly very experienced. He listened extremely well and understood exactly what I was looking for. From start to finish, he made the whole process smooth and stress-free, and I really appreciated the care and attention he put into helping.

This was 5-star service at its absolute finest. I would 1000% recommend Domenique Maugham and Marshall Skoda Medway to anyone looking for a new car.

Test drive
He asked what I was looking for in a car, then took me on a very detailed test drive across different types of roads. It was genuinely impressive and very well thought through. He was very attentive throughout and made the experience comfortable and informative. Best test drive I’ve had. I wasn’t sure about which colour I wanted, and he was very helpful—he even parked the car we test drove next to others in the colours we were considering so I could get a proper comparison. There was no pressure at any point—just genuine help to figure out what I needed, and Dom really helped with that.

I’d recommend Domenique Maugham to anyone—guaranteed you’ll get great service.

Thank you so much, Dom 😊

Izzy and Mike were great (again)....it's the 2nd Inster we bought from that dealership in the last few years. The cars - and deal - and service - and comms - were perfect. I'm also a long time (multi franchise) Marshall new car customer and keep coming back because they always seem to consistently offer the best deals and service across all the marques. Give Izzy and Mike a try for your next Hyundai. I'm not local to them but it was worth the drive.

I just bought my new BYD Sealion 5. I am very delighted with the personalised service especially Dylan, very professional and Courteous.

After seeing a suitable vehicle on there website, I went for a viewing at the showroom. I was able to browse the cars hassle free, when required the sales assistant was very helpful. My experience so far with Marshall Nissan Grantham has be great. Car ordered and now awaiting a delivery date. At this time, I'm happy to recommend Marshall Nissan if you're looking for a vehicle.

We went to look at a Honda Civic, at the Honda store in Hull. We were approached by a young lad, who seemed at first very nice. Until he asked what car we currently drove. I informed him we drive a BMW 5 series. He then laughed in our face and said “so you’ve come to Honda to look for a car that works”. Me and my husband were both shocked and couldn’t quite believe what we were hearing. I explained to the young sales assistant that “we love our 5 series, and it has never gone”. He laughed again and just went on to make fun of us for buying the car, and how unreliable it is. Again, our 5 series hasn’t broken down once. We became a laughing stock, which was a feeling either me or my husband have ever felt before and it felt horrible.
He then went on to be no help what so ever answering any of our questions about the Honda civic.

We were so disheartened we just walked out on the sales assistant.

I would’ve made this complaint sooner, but due to ill health I’ve been unable too.

I have never come across such rude and horrifying customer service. It made me and my husband, feel unwelcome and uncomfortable.

My car is a 22 reg Q2. I bought it with a 1 year warranty and have done less than 5,000 miles since purchase. The rear tail-light has fogged...no accident, no damage to light, it has simply fogged. They are refusing to replace the light under warranty. I expect more from Audi Tunbridge Wells. Hi Izzy@marshall motor group. I have emailed you twice...still waiting for a reply. This has been an on going issue from 21st of MAY! Very Poor

Had my discovery sport recovered to Marshall Land Rover in Bedford by Marshall Assist (this bit was pretty slick), after seeing a critical oil warning on the dash. Obvs checked the oil level, which was ok, so popped in my TopDon OBD to discover a code for Piston Cooling Jets - so not drivable without risking serious engine damage according to some quick research.
I’ve had the car less than 1 month, I’m told that to get THEIR diagnostics done will take around 2 weeks and it could be another 2 weeks to wait for parts and do the work.
Unbelievable!! 2 weeks to get diags done - and until that’s done, I’m not entitled to a courtesy vehicle.
This is the straw that has broken the camel’s back for me. I purchased from Marshall for peace of mind based on previous fairly positive experiences. This time, there were minor issues right through the purchase, wrong parts ordered and delivered, collection dates pushed back twice, and seemingly utter chaos in the service department at the Marshall dealership I purchased from (Not Bedford). The sales team were on it and it’s easy to see how frustrated they were, and tried their best to keep things going in the right direction. I’m staggered, however, beyond belief to discover the number of and nature of faults with the vehicle. There’s no way the OBD was checked before this car was collected.
Will I buy from Marshall again? Over the last 20 years, I’ve purchased around 10 vehicles from Marshall, some new, some used.
Never, ever again. I’m now stuck without my vehicle, which is used to pull our caravan for family holidays for up to 4 weeks through the summer - now facing cancelling long standing, family plans.
There’s no thought whatsoever on customer impact, and as for warranty claims being processed quickly and efficiently (as per warranty doc) / seriously… when Marshall engineers have a backlog of 2 weeks (Supposedly… and what I was told) just to run diagnostics which take a few minutes? Come on…. I’ve already given you the codes, you just need to plug in, verify, and order the parts!!
Get your act together and have a thought for customer experience.
Is it acceptable to leave customers who have just spent thousands of pounds on a vehicle, without access to it, or a courtesy vehicle while it sits, for 2 weeks awaiting someone to even take a look? The answer, Marshall Motor Group, is NO! It’s not.
By the time I get this back it’s likely to have been sat longer with you awaiting repairs than I’ve had time enjoying the vehicle. Beyond furious!
Despite the canned response below from Marshall, the broken promises on getting me into a replacement vehicle, I am still without my vehicle for 8 days, and now told I’m without it for yet another weekend.
What an absolute joke. No ownership, no accountability and complete failure of customer service.
I can see how hard the people in sales and service work - this isn’t their fault, it’s senior leaders that need kicking