Marshall Motor Group Reviews 

The team at Wimbledon Audi are amazing. I’ve just bought my dream car and Sabin the sales man was nothing but excellent. He was so thorough and efficient. He made sure I was comfortable and have everything I needed before leaving on pick up day. No faults at all for the whole process

Rang 3 times to book my car in as it had a fault. Was told my phone number was passed to the service team. Never received a call back.
Have since had my car repaired at another garage. I'm thankful I no longer have a warranty on the car and therefore dont have to rely on this garage. Poor service!

After agreeing to a 2 year service plan for a cost in the £700's when I dropped my car off, I received an e-mail confirming cost of £887.89. When I collected the car I spoke with the salesman from the morning who confirmed to me that it should have been seven hundred and something pounds as that is what it had said on the screen and he had quoted me and he would get back to me the following Monday (service undertaken on 13/06/26). Now one month on and several ignored e-mails, I am no further along than thinking I will not add to the previous three Audis that I have purchased previously for Marshalls Audi in Maidstone. P**s poor customer service!

22/07/26 - Despite contact from Audi - still no response.

Avoid, wouldn’t touch Marshall Ford with a Barge pole.
Only one salesperson had any idea on business acumen and professionalism.
Had our car for over 8 weeks to repair damage they caused and gave us a courtesy car with one wheel loose and working its way off.
We ended the relationship by refusing the car, getting a refund and buying the same car elsewhere with less miles on it, better spec for the same money. Again AVOID. Don’t say you were not warned.

UPDATE 17th July 2024: Gave my contact details as requested by Izzy, but as expected no communication received. Says it all. AVOID!!

I was advised by Marshall VW Scunthorpe that my service was due on my VW Tiago and they booked an appointment for me and called the day before to remind me my service was due the following day, all good.
On arrival I was told that I was the wrong person and that the correct person with the same name was already there. I told them that I had taken 1/2 day off work to bring my car for its service, nothing.
Three months later I get a call to say my service is due which seemed about right, so I booked my service and MOT. Roll forward another few weeks and I get a call to say that the directors had taken the decision to close the service department for 2 weeks and I would need to re-book. I explained that my MOT was due but was told I needed to re-book it with someone else.
Having called again to re-book and spoken to someone over the phone it was re-booked for a third time ( I wouldn't have bothered if it weren't for the fact that the service had been pre-paid).
I arrived at the garage again, to find they didn't have me booked in. I had call logs shows times of calls from them but nothing. I had requested a courtesy car but that wasn't available due to them not having the booking. They did do the service, but I had to call my wife to ask her to come and pick me up.
Finally, when I purchased the car there was an issue with the gear knob being loose. I rang Marshalls the day I picked the car up to tell and they stated that they would add a note to my record and next time I was in they would sort it. It was a year later, and I did mention it when I dropped the car off, and the next thing I get a video explaining what's wrong and that it would cost £230. I rang and explained that I had informed them of this a year prior and they were going to add it to my record but as expected there was no mention of it. So now they want £230 to fix it, which I'm clearly not going to give them one pound of my money.
All very nice when buying the car, but after service is appalling and they clearly don't care. I would have scored them zero but this wasn’t an option.

Took my car to Audi Wimbledon for its first oil service and couldn't be happier with the experience.

A big thank you to Wilbert, my Service Advisor. He was friendly, professional and kept me updated throughout. Everything was explained clearly, there were no surprises, and the whole process was smooth from drop-off to collection.

It's nice to deal with someone who genuinely cares about providing good customer service. Wilbert is a real credit to Audi Wimbledon, and I'll definitely be returning for future servicing. Highly recommended.

Fantastic experience at BYD St Neots, in particular from Kerrie the Sales Executive. Kerrie went over and above to show me round the Sealion 7 vehicle, firstly to just myself and secondly to my wife (and kids). Overal she was knowledgeable on the brand and vehicle and ultimately convinced my to purchase one! Thanks again!

⭐⭐⭐⭐⭐

I had an excellent experience purchasing my BYD Dolphin from the Marshall BYD dealership in Peterborough. The entire process was completed remotely over the phone and by email, making everything incredibly convenient and straightforward.

Fowler Edwards was outstanding throughout. Communication was prompt, clear, and professional from start to finish. Every question I had was answered quickly, and I was kept informed at every stage of the purchase. Nothing was too much trouble, and the whole experience was completely hassle-free.

It’s refreshing to receive such excellent customer service, especially when buying a car remotely. I wouldn’t hesitate to recommend Marshall BYD Peterborough, and I’d like to thank Fowler Edwards for making the purchase of my BYD Dolphin such a smooth and enjoyable experience.

I guess we can judge a company when something goes wrong - I had to return a car (not a VW) that proved faulty and the whole process was done with decent speed. All comms leading up to conclusion were also quick and well humoured. If only all dealers were like that!

I contacted Marshall JLR Ipswich on 21 June and again on 24 June with fault details and additional information regarding a TCU failure. Both emails were ignored. Had these queries and warranty details been managed at the time, the later issues could have been avoided entirely.

When I arrived on 6 July for diagnostics, the service advisor handling my case later insisted that Marshall “don’t have a credit account with TWG” and I must pay and reclaim as Marshall could not process my “Platinum Plus Maintenance & Repair Warranty” provided by an authorised Jaguar dealership. This excuse is meaningless — authorised Jaguar dealers process TWG administered warranties every day, and if a dealer doesn’t have an account, TWG simply sets one up automatically when the first invoice is submitted. The warranty is not a customer pay and reclaim model.

TWG authorised the repair on 8 July after I obliged Marshall to follow the correct process. Marshall then documented the cost allocation on the diagnostic report (“warranty have agreed £317.28 only, balance payable by customer”). Despite this, I was still pressed to pay the full cost myself, and then told I could always pay the full diagnostic charge and take the car away without repairs and go elsewhere— a move that would have cost me money unnecessarily and forced me to pay for diagnostics twice. This was reckless and financially harmful advice.

After I escalated the issue to management, communication stopped entirely. No updates, no progress, no explanation. My car which was left with them on 6 July and could have been returned repaired by 8 July currently remains at the garage with no repair actioned, despite full warranty authorisation being in place.

The entire situation was avoidable. If my initial emails on 21 and 24 June had been acknowledged, or if the advisor had understood how TWG warranties work, none of this would have happened.

On 15 July, Marshall advised they could process the warranty but they would hold on to my car for a further five days for funds to clear. I discovered from TWG that Marshall had called them at 9:15 that morning and were told payment is electronic, next day. I have now collected my unrepaired and noted that it was filthy. The paint on the rear wing has been damaged thanks to etched in bird crap, so I am glad I didn’t wait another 5 days.

Marshall asked Trustpilot to get me to remove the service advisor’s name. I note that plenty of service advisors are named for good feedback, so I think that request is highly hypocritical.

I’ve dealt with the same service advisor before. S’s approach was similar then, forcing me to do what was her job and prove the validity of what in the first year of ownership was a Jaguar approved used warranty. She pleads for positive feedback. Her feedback will be precisely what it deserves to be, though you can bet I will now not be asked to provide it.

Customer service like this is not going to deliver the reset that Jaguar are seeking with their new model.

I will be seeking formal redress.

I purchased a Nissan Qashqai from Marshall Reading - and the overall process has been awful.

The after sales experience is just awful.
1 - sale of car was agreed upon 3 fixes, all cosmetic. One of them was a botch job which looks worse than it did before.
2 - the handling of getting this issue fixed was horrendous until I raised a formal complaint
3 - my car now has an overheating problem, claiming the warranty for this is nigh on impossible and feels completely miss sold. All their garages are full for weeks/months - what’s worse is you need to put in absolutely all the effort organising the repair.

Please be warned by the endless 1 star reviews. This company is awful to work with.

I have been dealing with Melissa for the last few months with regards to my new Audi. I have to say from the word go she was brilliant. Always available to help, always had time to explain. Kept me fully updated on the progress of the car being built. Was helpful with any questions as its hybrid and new to me. The car has just arrived and its amazing. I cant thank her enough and she is an asset to your company!!!!

Recently part exchanged our i10 and Andy (sales) couldn’t have been more helpful in the process. Thanks also to Will (sales) & Scott (service) for organising our service plan. Mention also to Simon for assisting in a post sale minor issue.
Thanks to all for a stress free purchase!
Gatwick Hyundai
Mr & Mrs L

Excellent service from Steve at Marshall Volkswagen Harlow.

After both mirror glasses on my Touareg R were stolen, Steve Townsend made the whole process incredibly easy. He was professional, knowledgeable, kept me updated throughout and resolved everything quickly.

It’s rare to receive customer service that’s genuinely memorable, but Steve went above and beyond. He is a real credit to the dealership.

Because of Steve and the service I received, Marshall Volkswagen Harlow will now be my go-to Volkswagen dealership. Thank you, Steve.

I recently purchased my first car, Range Rover, from Marshall Land Rover Leicester, and I couldn’t have asked for a better experience.

Jonathan Grice was professional and knowledgeable, and went above and beyond to help me find the perfect car. He explained every feature, responded to my questions incredibly quickly, and worked hard to help with my finance arrangements, making the entire process smooth and stress-free. He even topped the car up with complimentary extras, which was a lovely touch. The car itself was presented in immaculate condition and had clearly been well maintained.

I’d also like to thank Tim and Nick, who were both very kind and helpful throughout.

It’s clear that Marshall Land Rover Leicester genuinely values its customers, and that’s what makes the dealership stand out.

Jonathan is a real asset to the company, and the whole team made buying my first car a memorable experience.

I highly recommend them and would happily do business with them again.

Marshall’s Jaguar Landrover Leicester Poor service, very poor communication honesty is questionable. I wrote a review on here some weeks ago and a quick reply came saying Anna would get back to me if I gave my contact details - I did and sent a further ‘reminder’ a week later another week later still no contact! Over six weeks since Marshall’s took my i-pace and as far as I can see they haven’t even started the work! In total Marshall have had my car for 11 weeks out of the last 7 months. 4 weeks of that time with no curtesy car the remaining time with a little petrol Skoda. Paying for a Jaguar driving a Skoda and having to put petrol in it instead of powering my ipace with our solar panels. The Marshall’s response continues to be fobbing me off/ saying they are doing their best! The response to this review will likely be the same. Say, ‘do get in touch we value our customers’ (for trust pilot readers to see) and then doing nothing! Atrocious. Be very careful dealing with Marshall’s Jaguar Landrover Leicester.

To be 100% honest I couldn't afford a new car so I decided to see if I could get mine modified. (Review continues)

The team at Marshall Volkswagen in letchworth were absolutely fantastic supporting me.

I requested a quote for cruise control and got a duplicate service book at the time. The cruise control was originally booked in earlier than it was done but I understand there was an issue sourcing the parts needed.

The team contacted me to ask if it was okay to be done at a later date, which was fine. After the hassle of them sourcing the part the team booked me in quickly and professionally to get it fitted.

This was then fitted and was a top quality job. I would like to thank the team at Marshall Volkswagen in Letchworth for still supporting modifications

Car Sent There
White 2014 VW Polo 6R 1.0 MPI

These guys either have serious organisation issues or they just don't care. Will not buy again from them. Sales was good after sales appalling compared with service levels I get from BMW for my motorbike. BMW 10 Marshall's -10

FYI Coulsdon Audi

We purchased a 2025 Formentor VZ2 and had a fantastic experience with Altay. Trading in a pre face-lift version Formentor V2

After visiting another dealership that didn't seem interested, we travelled to a dealership out of our local area.

Altay was a breath of fresh air. His product knowledge was excellent, his attention to detail was spot on, and he made the whole process quick, easy, and completely stress-free.

He's a great character friendly, approachable, and genuinely cares about his customers. I couldn't be happier with the service and would highly recommend both Altay and the dealership.

We love the car and the dealership. Recommended to parents who are also purchasing same vehicle

Exceptional service from Marshall BYD Peterborough!
I recently traded in my JLR Evoque and purchased a BYD Sealion 7 Excellence, and the entire experience was outstanding from start to finish.
My sincere thanks go to the whole sales team. Everyone made us feel genuinely welcome, relaxed, and valued throughout the process. Hayden Alberta whose calm friendly approach got us interested, and Matt Ward who was incredibly helpful in resolving a few questions and concerns we had, and nothing ever felt like too much trouble.
An extra special thank you goes to Guy Walton. From arranging the test drive to patiently explaining the car's seemingly endless features and guiding us through the purchase process, his knowledge, professionalism, and friendly approach made the experience enjoyable and stress-free.
When new car day arrived, the big reveal was a fantastic moment. Guy made us feel like truly valued customers, and his attention to detail ensured the handover was memorable and exciting.
Thank you, Guy, for the outstanding service and attention we received. I wouldn't hesitate to recommend Marshall BYD Peterborough to anyone choosing a new vehicle.