Marlows Diamonds Reviews 

3,089
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 302 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable and friendly staff members for providing expert advice, ensuring that every visit feels personalized, comfortable, and truly special. Consumers consistently highlight the outstanding customer service, noting tailored attention, helpful guidance, and prompt assistance with ring sizing and maintenance. People also deeply appreciate the stunning selection of bespoke jewellery and high-quality diamonds, which transform milestone moments into unforgettable memories. Buyers regularly mention the remarkably smooth and straightforward purchasing journey, noting that the dedicated team always goes above and beyond to deliver reliable, long-lasting aftercare support.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, friendly, and knowledgeable when choosing rings and... See more

Service

Customers consistently report positive experiences with service, highlighting professional and helpful staff... See more

Product

People report high satisfaction with the product and bespoke jewellery choices, noting that the quality of... See more

Customer service

Users describe positive interactions with customer service, noting that staff members are exceptionally... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an easy, smooth, and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We came to Marlow’s on a recommendation from a friend and it was absolutely the right thing to do. Kay was brilliant. Happy to explain everything so I clearly understand the choices being made with no... See more

Rated 5 out of 5 stars

We met Sandeep when we choose my engagement and wedding ring ...we have returned to have matching necklace and earings ...fabulous service designed just what I wanted...looking forward to wearing the... See more

Rated 5 out of 5 stars

I went to Marlow’s today and saw lovely Carmen we had our rings cleaned promptly great service as usual we were so glad Carmen was at work she’s great. We only go to buy when Carmen is there as she is... See more

Rated 5 out of 5 stars

I was so happy with my experience when my partner purchased my diamond ring from Marlows that I brought my daughter and she also purchased a diamond ring. The service is professional and I have just... See more


Company details

  1. Jewelry Store
  2. Diamond Dealer
  3. Jeweler
  4. Jewellery Manufacturer

Written by the company

The Marlow family have been trading in Birmingham's popular and famous Jewellery Quarter for over three generations. First established as a high quality jewellery manufacturer and wholesaler, the family naturally developed into one of the UK's leading luxury certified diamond specialists. With over 150 years of combined staff experience under one roof, rest assured the adivse customers get will be practical and honest. Our reach of customers extend to diamond and jewellery investors, dealers, wholesalers and consumers across the UK, Middle East and Europe.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(3,089)

293 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Marianne was really helpful and knowledgeable. I was getting my rings cleaned and polished, and Marianne updated the valuation as they were 6 years out of date. The service was really quick and my rings were returned to me within 30 minutes while I was still in the store.
I'd always recommend Marlows

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with an engagement ring

I came in for an engagement ring, knowing more or less exactly what I was after. Given that, I was dealt with by Alison who made me feel at ease, listened to the criteria I'd provided, and picked out a few options that would fit. It was a very efficient process and ended up being way under the what I'd been expecting to pay!
After picking the components, they were able to craft the ring same-day and I walked away after a few hours very satisfied

10 June 2026
Unprompted review
Rated 5 out of 5 stars

I’ve had a really positive experience…

I’ve had a really positive experience with Marlow’s Diamonds over the years, especially with Sara, who has always been incredibly helpful, kind, and genuinely enjoyable to deal with.

I’ve purchased three diamond rings, a diamond solitaire necklace, and a bespoke diamond bracelet, all of which I absolutely love. I also have my jewellery cleaned there annually, and it always comes back looking perfect.

The service has been consistently excellent from start to finish, and I wouldn’t trust anyone else with my jewellery.

Thank you !

7 June 2026
Unprompted review
Rated 5 out of 5 stars

We came in returning to see Marianne

We came in returning to have my engagement ring resized and a loose stone put back in. We were fortunate enough to bump back into Marianne who initially served us for our rings and wedding band. She was lovely as ever and very helpful.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and caring staff

Friendly and caring staff, Kym greeted us warmly and introduced us to Kay who truly helped bring our vision to life. I couldn’t recommend these lovely people more!

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Marianne was wonderful and delivered…

Marianne was wonderful and delivered exceptional service. I came in with my fiance a couple weeks earlier and saw a few designs that was potentials. Marianne was not pushy at all and I did come back to her to buy a beautiful engagement ring and band. She worked with my budget and design ideas and whilst she did manage to upsell me a little I was very pleased and so was my fiance.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

We recently purchased an engagement…

We recently purchased an engagement ring from Marlows and had a fantastic experience. Marianne took the time to get to know us, understand exactly what we were looking for, and guided us through the whole process without any pressure. Thanks to her knowledge and attention to detail, she found the perfect ring for us. Friendly, professional service from start to finish, we couldn’t be happier. Thank you, Marianne!

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Kay was absolutely amazing!!

Kay was absolutely amazing. Amazing price, amazing service and we were able to take my future wife’s wedding ring away with us on the day! Thank you so much for the amazing service!

6 June 2026
Unprompted review

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