Marlows Diamonds Reviews 

3,089
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 302 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable and friendly staff members for providing expert advice, ensuring that every visit feels personalized, comfortable, and truly special. Consumers consistently highlight the outstanding customer service, noting tailored attention, helpful guidance, and prompt assistance with ring sizing and maintenance. People also deeply appreciate the stunning selection of bespoke jewellery and high-quality diamonds, which transform milestone moments into unforgettable memories. Buyers regularly mention the remarkably smooth and straightforward purchasing journey, noting that the dedicated team always goes above and beyond to deliver reliable, long-lasting aftercare support.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, friendly, and knowledgeable when choosing rings and... See more

Service

Customers consistently report positive experiences with service, highlighting professional and helpful staff... See more

Product

People report high satisfaction with the product and bespoke jewellery choices, noting that the quality of... See more

Customer service

Users describe positive interactions with customer service, noting that staff members are exceptionally... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an easy, smooth, and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We came to Marlow’s on a recommendation from a friend and it was absolutely the right thing to do. Kay was brilliant. Happy to explain everything so I clearly understand the choices being made with no... See more

Rated 5 out of 5 stars

We met Sandeep when we choose my engagement and wedding ring ...we have returned to have matching necklace and earings ...fabulous service designed just what I wanted...looking forward to wearing the... See more

Rated 5 out of 5 stars

I went to Marlow’s today and saw lovely Carmen we had our rings cleaned promptly great service as usual we were so glad Carmen was at work she’s great. We only go to buy when Carmen is there as she is... See more

Rated 5 out of 5 stars

I was so happy with my experience when my partner purchased my diamond ring from Marlows that I brought my daughter and she also purchased a diamond ring. The service is professional and I have just... See more


Company details

  1. Jewelry Store
  2. Diamond Dealer
  3. Jeweler
  4. Jewellery Manufacturer

Written by the company

The Marlow family have been trading in Birmingham's popular and famous Jewellery Quarter for over three generations. First established as a high quality jewellery manufacturer and wholesaler, the family naturally developed into one of the UK's leading luxury certified diamond specialists. With over 150 years of combined staff experience under one roof, rest assured the adivse customers get will be practical and honest. Our reach of customers extend to diamond and jewellery investors, dealers, wholesalers and consumers across the UK, Middle East and Europe.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(3,089)

291 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I went to Marlow’s today and saw lovely…

I went to Marlow’s today and saw lovely Carmen we had our rings cleaned promptly great service as usual we were so glad Carmen was at work she’s great. We only go to buy when Carmen is there as she is always so knowledgeable about everything in the store. Thank you. Dawn Dickenson

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Wedding ring purchase

Me and my fiancé went to Marlows to purchase our wedding rings, we were severed by a lovely lady called Linda. She was very helpful and friendly.
The customer service within the shop was great! Me and my fiancé are very pleased with our rings thankyou!

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Sandeep was so lovely and kind

Sandeep was so lovely and kind. He was very helpful with choosing my engagement ring and was able to give me the ring on the same day. 10/10 smooth process and lovely customer service

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent support

Have bought multiple rings from marlows. Always have excellent customer service. Aftercare is exceptional, always responsive on WhatsApp and go above and beyond to look after us.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Marlows was recommended to us.
We bought a necklace & earrings & Kay looked after us.
She gave us her professional opinion on lab grown versus mined diamonds which was very helpful.
We are very happy with our purchase & would definitely recommend visiting Marlows for a great shopping experience & more importantly felt valued & trusted.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Wedding bands

We had a fantastic experience purchasing our platinum wedding bands. Despite the recent spike in platinum prices, the team honoured us with an excellent deal that we really appreciated, which was much better than surrounding dealers.

27 January 2026
Unprompted review

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