Sabine has been an absolutely delightful and extremely helpful host. Not only does she assist me with queries at a timely manner, I get efficiency and excellent customer service. The experience she ca... See more
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Overall not a bad site, easy to navigate and a good selection of games. Customer service is very quick and nice to talk to someone that doesn't use "cut and paste" response A few small negatives, t... See more
Company replied
Worth a laugh. Deposited got my bonus and played after you updated pragmatic play. Not even one scatter absolutely noting. Put your money elsewhere people. It's always this casinos with better reviews... See more
Company replied
Hi there I’m Do4 love I’m playing in this casino for 4 years now it’s amazing the live casino and the slot you have multiple option in the slot machine, and when you are deposit and withdraw it’s eas... See more
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Company details
Information provided by various external sources
Take your pick from THREE generous Welcome Offers and begin playing at your new favourite online casino. Whether you’re a slots fan, love a bit of Live Casino action, or want to take a shot at the jackpot – there’s something for everyone at MansionCasino! Powered by the Mansion Group, we are licensed and regulated by the globally respected UK Gambling Commission and Gibraltar Gambling Commissioner, both of whom are recognised for their stringent standards.
Contact info
732, Europort, GX11 1AA, Gibraltar
- United Kingdom: 0800 376 8375 International number: +44 208 1660060
- support@mansioncasino.com
- www.mansioncasino.com
You should know
3.5
Average
676 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
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Seen an advert with these guys offering…
Seen an advert with these guys offering a welcome bonus, So instead of using my usual place ladbrokes i was tempted by their welcome bonus, I follow all the steps and make the deposit. To the be told my VISA DEBIT Card isnt eligible for the bonus.
Ok but it was eligible for you to take the money . how about you dont let the money get deposit if i dont qualify ?
Untrustworthy company , using disgusting poaching tactics.
Imagine a visa debit not being eligable !!!!!!
Offering a bonus but you have to use a certain bank card but hiding it it the small print
Disgusting jokers
17 February 2022
Unprompted review
Reply from MansionCasino
Hi Mark! Thank you for taking the time to share this. We are sorry to hear about your overall experience with us. Kindly be advised that in the event that you're not able to take advantage of our Welcome Bonus, we notify you of that before your deposit is processed. Of course we would like to review your case in detail and assist you in the best possible way. You can reach us via phone, live chat or email at support@mansion.com
Good Luck trying to withdraw you winnings :(
Withdrawal process is way too lengthy took almost a month to withdraw, they ask you to verify yourself and you need to send them photos of your bank card (yes the ask for a photo of your bank card), bank statement and photo ID, other sites are instant.
14 February 2022
Unprompted review
Reply from MansionCasino
Hello Abdul! Thank you for taking the time to leave your TrustPilot review and for letting us know about your situation. We aim to issue each pay out in a timely manner by also following the strict authority guidelines during the process. We'd like to review your case but we weren't able to locate your account. Please feel free to contact us via phone, chat or E-mail 24/7 - each day of the week. We are looking forward to hearing back from you.
Really frustrated
Really frustrated.
I have done everything that I have been asked to do and withdrew my winnings on 8/2/22. Why is my withdrawal still pending? Why am I getting mixed messages from your employees?
I have screen shots from your docs/support team confirming that I have been verified. Why is it so hard for somebody to tell me that it has been verified and make me feel assured?
12 February 2022
Unprompted review
Reply from MansionCasino
Hello there! Thank you for providing us with your feedback and for giving us an update on your current experience with us. Please note that we aim to reunite our cutomers with their respective cash outs in a timely manner and to also follow the authority guidelines during the process. We look forward to reviewing your case but we are not able to locate your username. Please feel free to update your review with the username associated with your account with us or you can contact our 24/7 Customer Support team via phone, chat or E-mail.
Easy to use and payouts are quick very…
Easy to use and payouts are quick very good
31 January 2022
Unprompted review
Reply from MansionCasino
Hi there, thank you for leaving this review! We are pleased to hear about your positive experience. At MansionCasino.com it is our priority to provide a first-class user experience. Furthermore, we aim to process withdrawals as quickly as possible on our end and we're glad that your expectations were met. Have a great day!
Won big on $60 deposit
Deposited $60 first time playing here. I made a withdrawal and submitted my documents for verification. They were verified within a few hours which was very nice. They said my e-transfer can take up to 5 business days which is kind of a long wait but ill wait it out. I will provide an update regarding the processing time and how this with-drawl process is going.
27 January 2022
Unprompted review
Reply from MansionCasino
Hello Steven, we are thrilled to learn about your positive experience and congratulations on the winnings. As a licensed operator we commit to comply with the regulatory guidelines in each jurisdiction we operate but we also make sure our players being reunited with their respective withdrawals - as quickly as possible. Please feel free to reach out to us if you'd need anything via phone, chat or E-mail (24/7).
New to this casino
I’m quite new to this casino but can say I’m happy so far. Always remember you are going to lose sometimes and I only see it as a form of entertainment and bet small. But can say that extra spins and bonuses do come in quite a lot - not like some of the other websites. They take a little longer to pay out but this is written on their terms and conditions and have always paid within the three days.
24 January 2022
Unprompted review
Reply from MansionCasino
Hi Samantha! As a responsible gambling provider we are more than glad to hear you are feeling comfortable with your time spent with us. We aim to ensure superb experience four our members and reading reviews, such as yours, feels highly rewarding. Nonetheless, if you need assistance or if you have a query please contact our Customer Support team.
Worth a laugh
Worth a laugh. Deposited got my bonus and played after you updated pragmatic play. Not even one scatter absolutely noting. Put your money elsewhere people. It's always this casinos with better reviews and i don't understand how they go by with good reviews. Not coming here anymore for certain
21 January 2022
Unprompted review
Reply from MansionCasino
Hello Lucia, we highly appreciate you taking the time to provide your feedback. Please note that we work only with licensed and regulated game providers, so it’s all a matter of luck in the end. If we can provide any further assistance, please contact our Customer Support so we can discuss the matter and find a way to meet your expectations. Have a great day!
Avoid this site!!
Avoid this site!!! Within 2 days IV put 80 pound into my account plyaed 60 of it on a game called fishing bonanza not one win! So I contacted them and they advised me to try another so I did called joe exotic! Again rubbish! I played thinking I'd be in in with a chance but felt it was very unfair! I get it's about luck but never have I played 80 pound and received such bad luck! I felt I was being played and very very disappointed in this site very dodgy!!
18 January 2022
Unprompted review
Reply from MansionCasino
Hello Susanne, thank you for leaving a review regarding your experience with us. It is unfortunate to read about this and we have reviewed your account. Please kindly note that our games are from the most reputable providers in the business and they are tested on a daily basis. We have sent you an email to follow up on the situation. If you have any further questions you wish us to address, please reply to your last email or contact us via our live chat service and we'll further review the case for you. All the best!
I was waiting for my withdrawal,sent…
I was waiting for my withdrawal,sent all necessary documents needed, still waiting, spoke to customer services who sorted it all out,documents verified and paid within 4 hours, all withdrawals paid pretty quick since thankyou keep up the good work 👏
17 January 2022
Unprompted review
Reply from MansionCasino
Hi there, thank you for leaving this review! We are pleased to hear about your positive experience. At MansionCasino it is our priority to provide a first-class customer experience. Furthermore, we aim to process withdrawals as quickly as possible on our end and we're glad that your expectations were met. Have a great day!
Good games and perfectly organize the…
Good games and perfectly organize the ganes
10 January 2022
Unprompted review
Reply from MansionCasino
Hello! Thank you for taking the time to provide us with this feedback. A positive and enjoyable experience has utmost importance for us and, in that sense, it feels rewarding to read a review such as yours. Should you need assistance with anything or if you have a particular query, always feel free to contact our Customer Support Team.
Reply from MansionCasino
Hello Caz, we appreciate your time providing us with a five-star review and positive feedback. Always feel free to reach out to us if you'd need assistance with anything! Have a wonderful day rest of the day.
Just brilliant.
I do not think this sight is highlighted enough. I am so glad i googled around to try and find the best sight for me. The games are fantastic so many to choose from. The care support team are so lovely. Welcoming and fast with any concerns any time day or night. I really cannot recommend this sight enough and over the past year i have tried a couple of the top name ones that really was not for me. I will be sticking with this one alone now for a cert as the games are so fun and plentiful and most of all very fair.
3 January 2022
Unprompted review
Reply from MansionCasino
Hello Annette, thank you for sharing your positive feedback! We are more than glad to hear you enjoy playing with us and that you had a pleasant experience with our Customer Care Team. Our players' experience holds the utmost priority for us and we look forward to hearing from you if you'd need assistance with anything.
Awesome casino
Awesome casino! Lots of people here crying about how much money they are down and how the mansion casino website is ‘rigged’ 😂 what nonsense! It’s gambling! Don’t get salty just cos you can’t control your habit! Sometimes you win but mostly you lose! The house will always be in favour. I had 1776x, 1125x and around 500x a few times in the last few days so I’ve been very lucky! Good selection of games and staff have been super friendly and easy with me the entire time I’ve been using the service. Great stuff Mansion!
27 December 2021
Unprompted review
Reply from MansionCasino
Good afternoon. Thank you for the kind words. Our main goal is to provide both a smooth user experience on the platform and exceptional customer care. We are always at your disposal should you need anything or if you have a particular query.
Very helpful
26 December 2021
Unprompted review
Reply from MansionCasino
Hello Hazel, we are more than happy to hear about the positive experience you've had with us! Have a wonderful week ahead and if you need any assistance in the future - feel free to contact our support team via Live chat, phone or via email at support@mansioncasino.com!
Hi I have just joined no problem with…
Hi I have just joined no problem with the site withdrawal money spoken to a nice guy about my withdrawal and it was processed
21 December 2021
Unprompted review
Reply from MansionCasino
Hey Elaine, thank you for your kind words. We are working hard to provide you with an exceptional and enjoyable experience at all times. If we could be of any help, please get in touch with our Customer Support team.
I have verified my account every SINGLE…
I have verified my account every SINGLE time I have withdrawn. Why do they make it so hard for you to get your money when you’ve won it fair and square. Withdrawal just sits in pending for a million years and you have to constantly badger them to get your money. They say that’s the process but why on earth would you need to verify every time. Absolute shambles. I’ll give them one more day to pay out my winnings and if not then I’ll take this all the way. So harsh. Yes we gamble but when we win we are entitled to any winnings and it shouldn’t be made difficult to get them. Absolute joke
19 December 2021
Unprompted review
Reply from MansionCasino
Hi Sophie! Account verification is essential to any licensed casino and is standard practice to ensure both the player and the casino are protected. We are obliged to comply with all recommendations and practices set by the Regulator, with account verification included. Kindly note please that once your account is fully verified, you won't need to go through this procedure again. If you would like to have a word about your case, please contact our Customer Support team and we will be glad to advise further.
AVOID AT ALL COSTS
IF I COULD GIVE ZERO STARS I WOULD. ONE OF THE WORST CASINO SITES I HAVE EVER USED!! THE SLOT GAMES ARE FUN BUT VERY RARELY GET A BONUS AND IF YOU DO ITS COMPLETE CRAP. THE BLACKJACK IS SO RIGGED ITS UNBELIEVABLE. I HAVE USED ALOT OF CASINO SITES AND THIS IS BY FAR THE WORST ONE FOR SURE
19 December 2021
Unprompted review
Reply from MansionCasino
Hi there James! We are sorry to learn about your negative experience. However, please kindly note that we are a licensed and well-respected brand and all games are solely based on luck. If we can be of any further help, please do not hesitate to get in touch with our Customer Support team.
BEWARE
DO NOT, I REPEAT, DO NOT USE THIS SITE.............. THEY ARE A DISGRACE..THEY WITHOLD YOUR FUNDS, USE STALLING TACTICS AND DO NOT PAY OUT. I WAGERED £300 AND HAVE £455 WITHDRAWAL ON HOLD SINCE 26.11.21. THEY KEEP FOBBING ME OFF WITH ALEDGED SECURITY CHECKS... BELIEVE ME, THERE ARE PLENTY OF GOOD REPUTABLE GAMING SITES OUT THERE. . AVOID THIS COMOANY AT ALL COSTS.... THEY ARE A DISGRACE
12 December 2021
Unprompted review
Reply from MansionCasino
Hey Garry, thank you for sharing this with us! Please be advised that your withdrawal has been released on our side on the 15th of December, an e-mail confirming this has also been sent your registered e-mail. If you have any questions, please get in touch with our Customer Support Team and we'll review them as soon as possible. Have a great day!
Not the worst online casino I have…
Not the worst online casino I have experienced but not the best. Customer service is not great but my biggest issue is having to wait days for your withdrawal to be sent out. Takes 5 days on occasion for some reason. Minimum is 3 days wait
11 December 2021
Unprompted review
Reply from MansionCasino
Hello Philip! We strive to process withdrawal requests as soon as possible within the time frames referenced in our Withdrawal Policy - https://play.mansioncasino.com/withdrawal-policy. Unfortunately, we are unable to locate your account, so please provide us with a username / case reference number if you would like us to assist further. Looking forward to hearing from you!
Terrible experience!
They closed table three bloody times within 20 minutes. What have made impact on the game. Once the first roulette table was suddenly shut, they did offer to choose another table, so I did so, after 12 minutes of play at the second table they did the same thing.
Therefore, I believed it is not going to happen third time as this would be ridiculous to advice players to move to a different table every 10 minutes! Well they did shut it again.
So, I had to contact customer support and explain this, however, the guy there was playing a fool telling me to update device, check the connection etc where the clear evidence with screenshots was submitted for a review. He didn’t want to accept the fact of what was actually happening and conversation with him was pointless. I also contact them via phone, however, it wasn’t any help at all.
They thanked me for pointing this issue out so they will look into it to fix this problem. But they didn’t admit this as their own fault and obviously refused to refund the original amount that I lost due to their stupid procedures that cause players to loose.
Well, I had to ask for compensation before leaving them a bad review.
Let them enjoy the money they made me loose. I’ve withdrawn the remaining balance and closed my account as there was no guarantee this rubbish wouldn’t happen again!
10 December 2021
Unprompted review
Reply from MansionCasino
Hello Washin. We are a licensed operator and have been on the market for many years, complying with all regulatory processes and doing our best to ensure our members get the best experience possible. With that been said, in case you have a specific question or something we can assist with, just contact our 24/7 Customer Support team and we will be happy to help.
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