Sabine has been an absolutely delightful and extremely helpful host. Not only does she assist me with queries at a timely manner, I get efficiency and excellent customer service. The experience she ca... See more
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Overall not a bad site, easy to navigate and a good selection of games. Customer service is very quick and nice to talk to someone that doesn't use "cut and paste" response A few small negatives, t... See more
Company replied
Worth a laugh. Deposited got my bonus and played after you updated pragmatic play. Not even one scatter absolutely noting. Put your money elsewhere people. It's always this casinos with better reviews... See more
Company replied
Hi there I’m Do4 love I’m playing in this casino for 4 years now it’s amazing the live casino and the slot you have multiple option in the slot machine, and when you are deposit and withdraw it’s eas... See more
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Company details
Information provided by various external sources
Take your pick from THREE generous Welcome Offers and begin playing at your new favourite online casino. Whether you’re a slots fan, love a bit of Live Casino action, or want to take a shot at the jackpot – there’s something for everyone at MansionCasino! Powered by the Mansion Group, we are licensed and regulated by the globally respected UK Gambling Commission and Gibraltar Gambling Commissioner, both of whom are recognised for their stringent standards.
Contact info
732, Europort, GX11 1AA, Gibraltar
- United Kingdom: 0800 376 8375 International number: +44 208 1660060
- support@mansioncasino.com
- www.mansioncasino.com
You should know
3.5
Average
676 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
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AVOID THIS SCAMMERS!!!
AVOID THIS SCAMMERS!!!
Played for 1000£ and didn't withdraw any penny!!!Played for 2£per bid so make 2000bids and no bonus!!! When I write to them why its like that they close my account Worst Casino ever!!!!
AVOID THIS SCAMMERS!!!!!
3 June 2022
Unprompted review
Reply from MansionCasino
Hello Tomasz. Thank you for your feedback. It's unfortunate for us to hear that you haven't had positive time during your stay with us. We are more than keen to investigate your matter but we weren't able to locate your account. That being said, please feel free to contact us via phone, E-mail or live chat. We look forward to hearing back from you.
just joined up spoke with an agent…
just joined up spoke with an agent called Ryan was extremely helpful and patient and helped me through verification most companies don't care the customer service was brilliant can't wait too play now on mansion casino once verified! cheers too Ryan for making it easy
30 May 2022
Unprompted review
Reply from MansionCasino
Hello Gareth! Thank you for taking the time to provide us with your 5-star Trustpilot review. We are happy to hear that you are satisfied with the customer service we provide. Ryan and the rest of the Support Team remain at your disposal 24/7 - bank holidays included. Have a good day.
Avoid king blitz slot
Avoid king blitz slot like the plague. It’s broken. Customer service won’t even retest it. Wish I could upload the screen of the conversation with them here. I’ve written it out.
Me: how many spins did I do?
Customer service: let me see
Customer service: you have made around 400 spins on the game king blitz
Me: with how many free games?
Customer service: I do not see any free games triggered
Honestly the worst experience I’ve had with any casino. Telling me I’m £600 up overall so it’s just bad luck.
I don’t call 400 spins with no bonus triggers unlucky. I call that foulplay and told them to raise a ticket to their tech team just to check it’s working properly. He said it’s not broken and so he’s not going to. Never have this problem with sites like gala or 888. Avoid this casino.
29 May 2022
Unprompted review
Reply from MansionCasino
Hello Tobyn. It's dissapointing for us to hear about your negative experience at our platform. We’ve performed an investigation on your matter and we will be more than glad to discuss the situation with you. That being said, please let us know on suitable time for us to reach you or you can contact us via phone, live chat or E-mail (24/7). We look forward to hearing back from you.
Amazing helpful
26 May 2022
Unprompted review
Reply from MansionCasino
Hello Burak! Thank you for your 5-star feedback! We are glad to see that you enjoy the service we provide. Feel free to contact us whenever you'd need anything.
Just has to be the worst casino ever im…
Just has to be the worst casino ever im not kidding not once have i got above my deposit amount lol pretty funny tbh glad i have not been a long hauler here done the correct thing and closed account its a shocking casino dont bother been warned
26 May 2022
Unprompted review
Reply from MansionCasino
Hello Peter. It's unfortunate for us to hear that you haven't had good time at our platform and we would be more than glad to discuss the matter with you as we've performed a thorough research on the situation. Please feel free to contact us via our freephone, Live chat or E-mail. Alternatively you can update your review with the username associated with your account with us and we will contact you at suitable time.
My experience was in general a good one…
My experience was in general a good one with a varied amount of games available but after a big win I've felt my game play has altered and the games not playing as normal and bonus rounds none existence its as if my game play had been nulled due to my previous wins.
19 May 2022
Unprompted review
Reply from MansionCasino
Hello Marc! Thank you for your feedback. We would like to reassure you that each of the games you play on our platform has been rigorously tested prior to release. Each round is subject to Random Number Generator software which ensures a sequence of 300,000,000 (three hundred million) numbers in order to ensure excellent functionality. I hope this settles your doubts, have a good day.
Devin was amazing so polite and very…
Devin was amazing so polite and very helpful with helping me in my request definitely a guy what knows how to keep his customers! 😊👍
16 May 2022
Unprompted review
Reply from MansionCasino
Hello there! We are pleased to learn about your positive experience with our representative - Devin! Our players feeling well has the highest priority for us as at MansionCasino.com, hence, we strive to provide excellent customer service. We will pass on the good word to Devin. Have a good afternoon.
Dont play here
took nearly 700 pounds on masters of valhalla to get 1 bonus that paid 17 pounds iv played here for a long time every bonus sucks never pays out my account is closed will never go back it's no fun just watching your balance go down every time you deposit if your reading this please go elsewhere it takes and takes and takes to give you a low paying bonus if your lucky to get one within 1000 spins go to Mr q it's alot better.
16 May 2022
Unprompted review
Reply from MansionCasino
Good afternoon, Chris. We’re disappointed to hear about your negative experience with us so far. Please note that our games (whether live or slots) are operated through a randomised computer programme (RNG). This programme ensures that each round or card dealt is completely random. Nonetheless, there are ups and downs to gaming, and we are sorry if we haven't met your expectations. We would love to discuss your experience with us so far, so please feel free to let us know a suitable time for us to contact you or simply reach out to us via phone, E-mail or Live chat (24/7) at a convenient time for you.
Terrible company and the site isn’t the…
Terrible company and the site isn’t the greatest. The payouts are very slow and bonuses are absolutely rubbish unless you want to tie yourself in to ridiculous staling requirements. AVOID AT ALL COSTS.
14 May 2022
Unprompted review
Reply from MansionCasino
Hello Mark! We’re disappointed to hear about your negative experience with us so far. We offer a variety of promotional campaigns and drops in order to keep our players entertained during their sessions with us, and we always try to reunite our customers with their cash outs in a timely manner whilst also complying with the regulatory guidelines. We are more than keen to discuss your latest experience at MansionCasino.com, so please feel free to contact us via phone, E-mail or Live chat (24/7) at a convenient time for you. We hope to hear from you soon.
Bonuses don't exist
Literally thousands of spins on Rick and Morty mw and zero bonuses. This is not normal for this slot. Very poor.
They will say its RNG blah blah but it definitely seems to be heavily weighted on their side.
To be fair the base game was not terrible and verification was painless. Payouts took 24 hours which whilst not ideal, certainly isn't the worst.
I've closed my account because without bonuses, wheres the fun.
Not for me.
Username ; scottw3268
9 May 2022
Unprompted review
Reply from MansionCasino
Hello Scott! We’re disappointed to hear about your negative experience so far. Upon reviewing your case we weren't able to locate your account at MansionCasino.com. We would be grateful if you could update your Trustpilot review with the username associated with your account with us so we can review the situation further for you. We are looking forward to hearing from you.
My feedback is very very very bad no…
My feedback is very very very bad no bonus no help no anything
9 May 2022
Unprompted review
Reply from MansionCasino
Hello there! We’re disappointed to hear about your negative experience with us so far. We’d like to investigate your matter further and kindly ask you to update the Trustpilot review with the username associated with your MansionCasino.com account in order to do so. Alternatively, you can contact us via phone, chat, or E-mail. We’re looking forward to hearing back from you!
Very helpful customer service agent
Very helpful customer service agent, speedy response
8 May 2022
Unprompted review
Reply from MansionCasino
Hi there, we are glad to learn about your positive experience with us! We are committed to providing superb customer service in a timely manner and reading such reviews feels highly rewarding! Have a great day ahead!
Good customer service
Good customer service, very quick responses compared to other online operators
8 May 2022
Unprompted review
Reply from MansionCasino
Hey there! It’s an absolute pleasure to read reviews like yours. We're glad that we've exceeded your expectations and that you had a brilliant experience with us. Have a wonderful day!
Dont deposit they dont pay out....
I have been waiting for a withdrawel for 10 days and still nothing. I sent my id and had to contacct them for me to tell me it was not suitable. Why they didnt contact me i dont know. I recent my id 3 days ago and have not heard anything from them or recieved my money.
They happily take your money but are so slow to pay out.
They have now emailed me stating that they are now restricting my access to the site. In other words they have locked me out and kept my winnings.
Stay clear of this site please
8 May 2022
Unprompted review
Reply from MansionCasino
Hi Melanie! Thank you for the feedback provided. As a well-trusted gaming platform, we aim to ensure our players receive their withdrawals in a timely manner but we must also comply with the regulatory policies in the given jurisdiction. In addition, the verification process plays a vital role in the safety of our players as stated in our Terms and Conditions. You can find the link associated with our withdrawal policies here: https://play.mansioncasino.com/withdrawal-policy/ . Please feel free to contact our 24/7 Customer Service lines if you'd like to receive an update regarding any query or question you might have. Have a great day!
Good honest casino
Really enjoy playing on mansion casino. Can’t fault the chat team.Ryan and Jacky were very helpful when I had problems logging in. Great assortment of slot games. Would recommend this casino.
6 May 2022
Unprompted review
Reply from MansionCasino
Hi Mary! It is a pleasure to read reviews such as yours. We are happy to hear that you enjoy the games and our service. We would like to exceed your expectations in the future, too. Have a wonderful day!
Don't join here if you like bonuses on slots
Keep your money don't join here I have been playing masters of valhalla slot now for over a week on 1 pound stake lost around 700 pounds and not a single bonus very low percentage payouts here seems balance just goes down and never up I can't wait till it finally gives me a bonus and pays 10x there's no fun in it without any thrill of the win boring site the worst I have ever played on soon as I hit the bonus il be leaving It there
3 May 2022
Unprompted review
Reply from MansionCasino
Good afternoon. We’re disappointed to hear about your negative experience so far, but please note that all the games we provide are rigorously tested prior to being released. Each round is a subject of the results from the computer programme (RNG), which is monitored by the UKGC and Gibraltar's Gambling Commissioner. We would like to review your matter further and to do this we kindly ask you to update your Trustpilot review with your username or contact us via phone, E-mail, or Live Chat (24/7 every day of the week).
I was a bit sceptical to be honest by…
I was a bit sceptical to be honest by reading the reviews. I won over 500 and withdrew it took 3 days but I got my money without any hassle. I uploaded all the verification documents after my withdrawal request without prompting so I didn't have any issues. Yes the withdrawal Time could be improved as most casino offer fast withdrawal usually within hours but its in the t's and c's so can't argue with that.
2 May 2022
Unprompted review
Reply from MansionCasino
Hello Suaad! Congratulations on your winnings! We’re happy to hear that you've had a pleasant experience so far. The verification process is a mandatory activity for the safety of our players, but once done, cashing out becomes a smooth process. Good luck with your gaming, we are here if you need anything else.
Quick and efficient service from a very…
Quick and efficient service from a very pleasant representative
28 April 2022
Unprompted review
Reply from MansionCasino
Hello Michael! Thank you for your kind words regarding the service we offer and more specifically the operative who assisted you. We are dedicated to providing excellent customer service and we are pleased to hear your feedback. We remain at your disposal at all times if you need anything or if you have a particular query.
Very fast online chat waiting on my…
Very fast online chat waiting on my first withdrawal
27 April 2022
Unprompted review
Reply from MansionCasino
Hi there, we’re glad to hear about your positive experience! Of course, we remain at your disposal at all times so should you need any assistance, please feel free to contact our Customer Support Team.
Do not deposit any of your money with this site !
I have been trying to get my withdrawals paid to my bank account for 10 days now . Keep sending my ID verification which they say is blurred . Their links in their e mails do not work or send me to another site ! They are quick to take your deposit but don’t seem to want to pay you your winnings . I am owed over £1000 and this situation is extremely frustrating. 5 days ago I was told the withdrawals were in progress and today I’m told my ID verification failed . Do not use this site . It’s the worst I have ever used . Have requested that my account is closed immediately after they have processed my withdrawals.
Update to this review . The problem was resolved after I had submitted further evidence of my ID . I am still disappointed that it took so long to sort out but my account was credited on the same day that the further ID evidence was sent . It may be that these sites should ask for ID BEFORE they allow you to deposit. Mansion casino, I have changed the review and the star rating. Thank you for taking the time to respond .
21 April 2022
Unprompted review
Reply from MansionCasino
Hello Julie. We’re sorry to hear about your recent experience with us and we thank you for your TrustPilot review. Please note that it is a priority for us to ensure that our players receive their respective withdrawals in a timely manner, but as a well-trusted gambling operator we also need to comply with specific guidelines. We are keen to review your case, but we weren't able to locate your account. Please feel free to contact us via phone, Live Chat or e-mail at your convenience to discuss this further. Alternatively, you can also update your Trustpilot review with your username so we can investigate fully. We look forward to hearing back from you.
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