Sabine has been an absolutely delightful and extremely helpful host. Not only does she assist me with queries at a timely manner, I get efficiency and excellent customer service. The experience she ca... See more
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Overall not a bad site, easy to navigate and a good selection of games. Customer service is very quick and nice to talk to someone that doesn't use "cut and paste" response A few small negatives, t... See more
Company replied
Worth a laugh. Deposited got my bonus and played after you updated pragmatic play. Not even one scatter absolutely noting. Put your money elsewhere people. It's always this casinos with better reviews... See more
Company replied
Hi there I’m Do4 love I’m playing in this casino for 4 years now it’s amazing the live casino and the slot you have multiple option in the slot machine, and when you are deposit and withdraw it’s eas... See more
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Company details
Information provided by various external sources
Take your pick from THREE generous Welcome Offers and begin playing at your new favourite online casino. Whether you’re a slots fan, love a bit of Live Casino action, or want to take a shot at the jackpot – there’s something for everyone at MansionCasino! Powered by the Mansion Group, we are licensed and regulated by the globally respected UK Gambling Commission and Gibraltar Gambling Commissioner, both of whom are recognised for their stringent standards.
Contact info
732, Europort, GX11 1AA, Gibraltar
- United Kingdom: 0800 376 8375 International number: +44 208 1660060
- support@mansioncasino.com
- www.mansioncasino.com
You should know
3.5
Average
676 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Greay site until you want to make a…
Greay site until you want to make a withdrawal then they refuse to pay. Avoid if you want to withdraw any winnings
2 September 2022
Unprompted review
Reply from MansionCasino
Hello Daniel! We highly appreciate your honest feedback and it's unfortunate for us to see that our withdrawal timeframes led to your overall dissatisfaction with our platform. Please note that we aim for our players to receive their respective withdrawals as quickly as possible but we must also abide by the regulatory practices when it comes to transactions being processed. We'd be more than happy to review your matter and we kindly ask you to contact our Customer Support operatives who will provide you with the most recent update in regards to your withdrawal process. Have a good day.
In my opinion one of the worst casinos…
In my opinion one of the worst casinos for slots. Made a few deposits and the play on the slots was pretty shocking, not one bonus on my deposits, it was just take take. No enjoyment or entertainment here at all.
This is just a typical example of sites taking advantage of the poor checks carried out in the u.k....in my opinion these slots are rigged.
Went to close and self exclude from this site....its not instant?? You have to wait for an email from them then fill it in, that alone is wrong and pretty idiotic as other sites once you click self exclude , exclude you straight away, why not this crowd? very iffy site.
To the response below I closed the account, I played on your site and hated it.
1 September 2022
Unprompted review
Reply from MansionCasino
.Hi Alex! We are sorry to hear that we haven't quite been able to deliver a positive experience for you on our platform. As a licensed casino operator, we work closely with the most reputable game providers. The outcomes of our games are determined by a Random Number Generator (RNG) which ensures fair outcomes for our consumers. We ensure fair gaming for all our members. We would like to review your case further, however, we are unable to locate your account. Please provide us with a username/case reference number so we can look into it this and get back to you. Looking forward to hearing from you!
Good gambling controls
Good gambling controls, spoke with a customer assistant named Ryan who was helpful and resolved my issue. Gl
1 September 2022
Unprompted review
Reply from MansionCasino
Hey there! Thank you for leaving this review. Your experience with Ryan truly matters to us, as we strive to provide exceptional service at all times! If we could be of any help - feel free to get in touch with our Customer Support team via e-mail or Live Chat. Best
Best online casino
Nice welcome bonus, licensed and fairly quick payouts. Could have better loyalty programs.
29 August 2022
Unprompted review
Reply from MansionCasino
Hello Mel! We sincerely thank you for taking the time to provide us with your 5-star review. Rest assured, we will continue to try and deliver the best possible experience for you. Always feel free to contact us if you need anything or if you have a particular query! Have a great day ahead.
from 0-100
Adam pulled me from a 1 star to a 5 star. very good customer service from him.
26 August 2022
Unprompted review
Scums
Scums. Had account with these over a year now Nd never won a damn thing. I stopped playing after countless times of depositing Nd losing for months Nd thought I'd give it one last try Nd made a small deposit of £20 I went on one game Nd spend £10 n got zero bonus round Nd highest payout 41pence Nd decided to take my other £10 out as I could see it was just going to take the lot off me as the it all the other times. I'm still waiting on my withdrawal. Spoke to someone Nd I'm being told I have to wait over a week for it to be processed. An absolute joke if a site. Stay well clear as judging by the comments here I won't be getting my money back as everyone here seems to have a problem getting their money
25 August 2022
Unprompted review
Reply from MansionCasino
Hello there! We are really sorry to hear about your experience with us. However, we would really like to look further into your situation and make an in-depth review of it. Therefore, please edit your review with your username or contact us via Live Chat, E-mail, or phone, and our friendly staff will help you out! Looking forward to hearing from you!
Reply from MansionCasino
Hi Ish! We are absolutely thrilled to read your feedback about the positive experience you've had with us. We really focus on giving you the best possible service. Thank you for being part of our humble family at MansionCasino.com and we look forward to welcoming you back. Have a lovely day!
this scambags keep spaming me with free…
this scambags keep spaming me with free spins when the close my account after still 120 deposits a row !! discusting , sc.ambags
21 August 2022
Unprompted review
Reply from MansionCasino
Hello there! We are really sorry to hear about your experience with us. However, we would really like to look further into your situation and make an in-depth review of it. Therefore, please edit your review with your username or contact us via Live Chat, E-mail, or phone, and our friendly staff will help you out! All the best!
Conversation was polite and professional
20 August 2022
Unprompted review
Reply from MansionCasino
Hi there! It's an absolute pleasure to read reviews such as yours. Our main focus is to provide you with the best possible experience, thus we are glad to hear that your expectations have been met. We would love to hear back from you again. Have a wonderful day!
Advisor I spoke to (Bob) was the only…
Advisor I spoke to (Bob) was the only person who has been able to fix this issue. My account was blocked and the previous advisors kept telling me to turn my phone off and back on again and clear the cookies - Bob took his time to understand what the issue was. He kept me updated along the way and got the problem fix! Great service
17 August 2022
Unprompted review
Reply from MansionCasino
Hello Claire! Thank you for your positive Trustpilot review. We are extremely happy to hear that you are satisfied with the level of service we provide on our platform. Superb user experience is something which we put high emphasis on, so it feels rewarding to hear your feedback. Have a great day ahead.
Just started playing
Just started playing , great experience so far , and we’ve already won.
15 August 2022
Unprompted review
Reply from MansionCasino
Hello Gary! We sincerely thank you for your 5-star review. We are glad to hear that you are satisfied with your time spent at MansionCasino.com. We look forward to welcoming you back to our platform!
Fantastic service
Fantastic service. Lots of games to choose from. Chat hosts are always very helpful and friendly. I would give five stars but I’ll see if my withdrawal is processed tonight as my other two have been.. I’ll update to 5* accordingly.
12 August 2022
Unprompted review
Reply from MansionCasino
Hi Jamie! We are pleased to read your positive feedback about the experience you've had so far. We aim to continue giving you the best service possible. Please contact us with your username if you have any issues with your withdrawal via Live Chat, Email, or phone. Have a lovely day!
Nice casino ..the support stuff is the…
Nice casino ..the support stuff is the best on the Web!
Thank you :)
9 August 2022
Unprompted review
Reply from MansionCasino
Hey there! We are glad to receive such a pleasant review on our TrustPilot page. Customers' satisfaction plays a significant role in our organisational efforts and we remain at your disposal at all times. Have a fantastic day!
Ryan was very quick to sort out my…
Ryan was very quick to sort out my problem thank you.
6 August 2022
Unprompted review
Reply from MansionCasino
Hi Paul! It feels very rewarding reading reviews such as yours. Your feedback is essential for us to understand what you enjoy in our service and further improve on it. We look forward to seeing you in the Casino. All the best!
Ryan was excellent with the help that…
Ryan was excellent with the help that he provided me with.
5 August 2022
Unprompted review
Reply from MansionCasino
Hey Yobel! Thank you for leaving this review about your positive experience with us. We really highly appreciate your feedback and will make sure that it reaches our colleague Ryan. Do not hesitate to contact us back if you require any further assistance. Have a good one!
STAY WELL CLEAR
Do not be scammed by this site I took out one of the bonuses from this site £200 with £200 bonus after completing the wagering requirements I was delighted to have spun my amount upto 8k but this was just the start of the scam of their bonus requirements to then take place after giving all documents they required and everything was passed I waited 7 days to then to my complete astonishment my 8k withdrawal was cancelled and my £200 deposit as what they say was a goodwill gesture was replaced in my account after several emails they did as they say a investigation and came up with the excuse of not paying out as I was playing to high with the bonus funds to clear the wagering and btw for my bonus I had to clear 12k in wagering so wasn't just some small amount to clear I found this to be an absolute joke of a decision and would alert anyone going to this site not to and shop elsewhere
USERNAME phooms75
I really find it for a forst time customer really upsetting and avoid that not knowing how you operate you can just give back the deposit after I completed over 12k in wagering but I leave it in you capable hands and look forward to hearing from yourselves
4 August 2022
Unprompted review
Reply from MansionCasino
Hi Paul. Thank you for taking the time to leave this feedback. We are sorry to hear about your experience but note that our promotions come with certain Terms and Conditions that we must abide by. Here you can find our General Promotion Terms and Conditions: https://play.mansioncasino.com/terms/general/ . Please also kindly note that we would like to investigate your case further. To do so, please edit your review with your username or contact our friendly Customer Services staff via Live Chat, e-mail, or phone. Looking forward to hearing from you!
Withdraw
I have played for a couple of months (and overall lost) but enjoyed playing and then I had a couple of wins and tried to withdraw but randomly they asked for my personal details before they would let me withdraw but I am not happy giving these and at the moment they will not give me my money back
3 August 2022
Unprompted review
Reply from MansionCasino
Hello Andrew. Thank you for your honest feedback and we are sad to hear that our verification / due diligence processes led to a negative experience for you but we would like to assure you that each of the security and verification procedures are in order to ensure your safety. We are more than keen on assisting you during the verification process and we remain at your disposal 24/7 - bank holidays included. If you'd like us to phone you please let us know when it suits you best.
This is one of the very best online…
This is one of the very best online casinos for excellent customer care! Just to name a few of amazing customer service providers, Nico, Ryan and Devin. Very quick response, very understanding and will do the utmost to do what they can to help resolve any issues etc. Nico actually stayed on the chat for a long period of time, giving me time to find documents etc. I didn't feel rushed at all which on many other online casinos I get the vibe they want to hurry you off the chat. Not on this site with these people. I've had my ups and downs with winnings on this site but that is gambling, its just the luck on the day. All my documents were verified within 24 hours and same with withdrawal requests, they were processed within 24 hours and hit my bank account shortly after being processed. Great selection of games available. Keep up the great customer support guys, happily give you a 10/10 for that. Thanks to all named above.
2 August 2022
Unprompted review
Reply from MansionCasino
Hello there! Thank you for your kind words and for taking the time to leave your positive review. We are happy to hear that our service led to a good experience. Superb user experience plays a major part in our mission and vision, here at MansionCasino.com. We look forward to welcoming you back on our platform.
Poor
Poor. No withdrawals over a weekend.
No communication. Have emailed 2 times and not had any reply.
Waiting from Friday for my withdrawal. Honestly I would advise anybody to avoid this company and any sister sites
1 August 2022
Unprompted review
Reply from MansionCasino
Hello Chelsea. Thank you for taking the time to leave your Trustpilot review. We are sad to hear that our withdrawal timeframes led to a negative experience for you. Our aim is for our members to receive their cash-outs in a timely manner while also following the authority guidelines. The timeframes prior funds being released are outlined on the service level agreement, which you accepted during the account creation (https://play.mansioncasino.com/withdrawal-policy/). We've tried to reach you but have been unsuccessful. Feel free to give us a shout so we can discuss your latest experience at MansionCasino.com
Top service provided by Ryan
Had a number of queries and was please with the great service provided by Ryan.
A credit to your service team
28 July 2022
Unprompted review
Reply from MansionCasino
Hello Daniel! Thank you for your 5-star Trustpilot review. We are happy to hear that our representative Ryan left such a positive impact on your experience at MansionCasino.com. Don't hesitate to contact us back.
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