Mann's Music Reviews 

1,507
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly fast shipping times, noting that orders arrive securely packaged and in perfect condition. Consumers highlight the exceptional value, finding unbeatable prices across a wide range of musical instruments and accessories. People also appreciate the helpful staff and smooth communication throughout the entire purchasing process. However, some people mentioned experiencing occasional challenges with deliveries or receiving items that needed attention. A few reviewers noted instances involving minor product defects, missing components, or courier delays that required sorting out. Fortunately, support teams quickly resolved these concerns to ensure customer satisfaction.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, expressing great satisfaction with their musical... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting consistently fast and prompt shipping... See more

Service

Customers consistently note positive experiences with service, highlighting quick response times and helpful... See more

Price

Clients share positive opinions on price, noting that products are consistently offered at very competitive... See more

Quality

Customers had positive experiences with quality, noting that instruments arrive in immaculate condition and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently purchased a new guitar from Mann's. I was contacted soon afterwards to confirm the delivery. Item was delivered via DHL, following a problem caused by the courier, Darcey was quick to resolv... See more

Rated 5 out of 5 stars

After doing quite a bit of research and reading a lot of reviews, I had more or less decided which model ukulele I wanted. I admit that I had never heard of Mann's Music, but a quick search showed tha... See more

Rated 5 out of 5 stars

Excellent customer service. I bought an acoustic guitar but then got really ill before I could unpack it and try it out. I recovered just a few days after the return date had expired. When I played th... See more

Rated 5 out of 5 stars

John Mann's products are know for their high quality. The reputation is correct. I feel that people should know how great their service is. Well, it's exceptional from every perspective. Great... See more


Company details

  1. Music Store

Information provided by various external sources

Over the last 160 years we have retailed virtually all musical products from Wireless Sets and Gramophones before the first world war for around 10 guineas, vertical and overstrung pianos for between 30 and 40 guineas in the twenties, Pathescope home cinema movie cameras in the fifties for £6:15:0. We now sell over 15,000 stock lines, from reeds and strings, to brass and woodwind, a huge stock of printed music, both electric and acoustic guitars and electronic and acoustic pianos. Indeed it could be said there are few music shops in the UK with such a large and diverse stock. We have been offering the best prices on the top products to the general public since 1854; we are a family run business that has been operating for 160 years. Unlike our competitors we do not offer a price promise, because we have done your homework for you. You can choose products from this online catalogue, knowing that you are getting the best possible price in the market place today.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

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4.9

All reviews

(1,507)

68 reviews in the last 12 months

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Rated 5 out of 5 stars

Mann's Music supplies…

I'm a regular customer at Mann's Music for Woodstock manuscript paper. The quality is excellent, Mann's prices are very competitive and the service is first class

1 February 2025
Unprompted review
Rated 5 out of 5 stars

My go-to music shop

Love Mann's, a proper music shop with knowledgeable and friendly staff, and a good range of fairly priced products for all kinds of music. I'm local so I love that I can order something online and click and collect for free, but it's also fun to go in and browse and get tempted by yet another musical instrument…

13 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service, happy customer.

Hard to find item provided, friendly staff who helped me over the phone to verify everything with the order. Couldn't ask for better. Package was well protected and arrived exactly when they said it would. And good prices too! Do not hesitate to use this company.

12 February 2025
Unprompted review
Rated 5 out of 5 stars

Fender Vintera 60s Jazz Bass Daphne Blue

Recently decided to take up bass guitar again after not playing since school 20-odd years ago. Thought I would treat myself to a new bass to try and motivate myself.. After a bit of research online, I found what I wanted from Mann's Music.

Item was dispatched quickly & arrived within a couple of days. Guitar looked like it had been barely touched in the shop - all the plastic wrapping from the factory was still on pick guard, pick ups and tuning pegs. The bass plays well and seems to stay in tune forever.

Fantastic product from a great shop.

5 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service, communication and delivery

Our daughter reached her peak with her current piano and wanted to look at a variety in one place.
The shop is the best that we have found, the upstairs filled with many, beautiful pianos. We were made to feel very welcome and Tim answered every question without pushing the sale.

I’m happy to say that her new piano is now set up in her room waiting for her to return from school.

Excellent communication, piano is in perfect condition and Tim ensured everything was set up and ready for her after delivering to our home himself.

Highly recommend and we will be a returning customer.
Thank you!

10 February 2025
Unprompted review
Rated 2 out of 5 stars

Poor Customer Service

We have visited this shop several times with a view to buying a guitar. We have been completely ignored each time so have taken our custom elsewhere.

21 January 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Service and Instruments

Bought a brand new hybrid ii FSR telecaster that I wasn’t able to find anywhere else at the same price. This had to be shipped to the US and so there were some complications with customs, but Darcey from Mann’s Music helped me all throughout the process and made the experience very seamless.

When the guitar arrived, the packaging was very secure and the guitar was spotless and in great shape. I absolutely love it, would definitely purchase from them again.

20 January 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Guitar arrived on the scheduled delivery date, no problems at all. Really happy with my purchase and would definitely buy from Manns again! Cheers guys!

30 December 2024
Unprompted review
Rated 5 out of 5 stars

Good honest retailer

Good, friendly advice on the phone while making my mind up. Delivery was prompt, and in perfect condition. My guitar sounds fab. I'd happily recommend Mann's Music, and would shop here without hesitation.

19 December 2024
Unprompted review

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