MandM Reviews 

117,893
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 17,403 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products and the wide range of items available, often at very reasonable prices. Many appreciate the great value for money, making desired items affordable. Reviewers frequently highlight the fast and efficient delivery service, with many experiencing quick or next-day arrivals. However, some customers also noted occasional issues with delivery, including delays or orders not arriving as expected. A few other people also felt that they received incorrect items or products that did not match the description, such as stained or previously worn goods.

What people talk about most

Delivery service

People report positive experiences with delivery service, often praising its speed and reliability, with many... See more

Product

Clients share positive opinions on product, often praising the wide range of choices, good quality, and... See more

Price

Customers consistently note positive experiences with price, frequently praising the great, reasonable, and... See more

Quality

Customers had positive experiences with quality, often praising the good quality of items, materials, and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many customers reporting positive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good quality goods, arrive quickly. I would recommend when ordering, include a purchase of Evri return label. I found it quite difficult to arrange a return of footwear too small (my fault). Not st... See more

Rated 4 out of 5 stars

Very pleased with the Ben Sherman purchase, just disappointed how you suggest an Evri return label which I purchased to return. Not sure if you can use it for further purchases if you have to retur... See more

Rated 4 out of 5 stars

I like to buy from MandM I have paid for next day delivery never happens 2 to 3 days so i don’t know why they say next day

Rated 5 out of 5 stars

Ideal clothes for my 6 and 3 year old granddaughters, my latest purchase was an ellesse top and shorts, brilliant value for money . fitted my granddaughter perfectly .the items came quickly, absolutel... See more



Company details

  1. Clothing Store
  2. Children's Clothing Store
  3. Discount Store
  4. Men's Clothing Store
  5. Sportswear Store
  6. Women's Clothing Store

Written by the company

MandM is one of Europe's leading online off-price retailers, offering the biggest brands in Fashion, Sport and Outdoor always up to 65% less than RRP. With over 30 years experience and over 3 million active customers, we are proud to stock over 150 brands of clothing, footwear and accessories for the whole family. From adidas, Lacoste, UGG to New Balance and many more, we offer world-class brands at unbeatable prices. In addition to our UK website, we have websites in 6 European countries.

Unlimited Delivery at MandM

Written by the company

Get Express delivery and exclusive Offer Alerts for one whole year from only £9.99!
Can’t wait to get your hands on your favorite brands at unbeatable prices? Join thousands of happy customers today and become an Unlimited member! Enjoy Unlimited Standard and Unlimited Express Delivery on every order you place.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

118K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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4.4

All reviews

(117,893)

16,874 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I was sent the wrong item

I was sent the wrong item, and trying to return the said item has proved to be very troublesome. Being unable to speak to an actual person regarding this, Is in my opinion, quite frankly appalling customer service.

1 July 2026
MandM logo

Reply from MandM

I apologise for the inconvenience caused by receiving the wrong item. 
I have sent you an email now so we can look into this further for you.

Rated 3 out of 5 stars

Costly delivery & return!

My experience with M&M is good considering the fact that they operate via online service only...but the issue is that, for online clothing & other items you are never sure if they will fit perfectly as every brand size is a bit different. So considering this fact the delivery fees for buying and returning are way too much and not affordable. Rest all is OK but this fact needs to be addressed!

8 July 2026
Rated 1 out of 5 stars

Wrong size included in set of 5 t-shirts

Purchased a set of 5 t-shirts size Xxl.
One of the t-shirts supplied was xl.
Returned but have to pay £3.99 for the privilege.

8 July 2026
MandM logo

Reply from MandM

I apologise for the inconvenience caused by receiving the wrong size item from us.
I can see that we have been in touch with you to resolve this, and have requested for the return cost to be refunded back to you.

Rated 5 out of 5 stars

About as good as it gets in the modern era of online shopping.

Been using MandM for a few years now. They were so good I signed up for the annual next day delivery plan. That's been so good that I felt I should actually leave a positive review of a company for once, also encouraged by the fact that they don't pester for a review like some others.

The only time I've had any issue with any order is when Evri messed something up, outside of MandM's control, but MandM put that right by dispatching a replacement product immediately and getting it to me quicker than it said the usual time would be.

The clothes are priced cheaper than anywhere else - yes, not the most recent styles, but that's fine, I'm middle-aded and just want modern enough and good quality while paying a third the usual price.

They never quibble about returns either and it's super easy to do, with loads of returns options with various couriers. It's unusual I find, and I order a lot online, for a company not to make it difficult to return items (Sports Direct I am specifically looking at you here!) Refunds are always processed quickly I find too, again, not the norm.

On the whole it's exactly what you want - cheap, high quality, good service, delivered quickly, and sort returns easily and quickly.

About as good as it gets in the modern era of online shopping.

9 July 2026
Unprompted review
Rated 1 out of 5 stars

Here we go again.

Wrote a review a couple of days ago, completely wrong order received and no replies after initial email response. Trustpilot review provoked a response and I was advised to return and use the voucher provided for free shipping and my unlimited shipping was extended by 3 months as an apology. Sounded great, except the voucher is invalid, and yes, you guessed it no reply to my email advising this. So I'm here again having to write a 1 star review hoping to get a resolution. Genuinely getting annoyed now.

8 July 2026
Unprompted review
MandM logo

Reply from MandM

I apologise for the inconvenience caused by receiving the wrong order from us. 
I have sent you an email now so we can look into this further for you.

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