Good quality goods, arrive quickly. I would recommend when ordering, include a purchase of Evri return label. I found it quite difficult to arrange a return of footwear too small (my fault). Not st... See more
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Company details
- Clothing Store
- Children's Clothing Store
- Discount Store
- Men's Clothing Store
- Sportswear Store
- Women's Clothing Store
Written by the company
MandM is one of Europe's leading online off-price retailers, offering the biggest brands in Fashion, Sport and Outdoor always up to 65% less than RRP. With over 30 years experience and over 3 million active customers, we are proud to stock over 150 brands of clothing, footwear and accessories for the whole family. From adidas, Lacoste, UGG to New Balance and many more, we offer world-class brands at unbeatable prices. In addition to our UK website, we have websites in 6 European countries.
Unlimited Delivery at MandM
Written by the company
- Get Express delivery and exclusive Offer Alerts for one whole year from only £9.99!
- Can’t wait to get your hands on your favorite brands at unbeatable prices? Join thousands of happy customers today and become an Unlimited member! Enjoy Unlimited Standard and Unlimited Express Delivery on every order you place.
Contact info
1 Auctioneer Walk, HR4 9HT, Hereford, United Kingdom
- customersupport@mandmdirect.com
- www.mandmdirect.com
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I was sent the wrong item
I was sent the wrong item, and trying to return the said item has proved to be very troublesome. Being unable to speak to an actual person regarding this, Is in my opinion, quite frankly appalling customer service.

Reply from MandM
👍thanks very much
First port of call.
5/7/2026. Always my first port of call when looking for clothing/ footwear. Great selection and great prices. The delivery is fast and reliable.
Costly delivery & return!
My experience with M&M is good considering the fact that they operate via online service only...but the issue is that, for online clothing & other items you are never sure if they will fit perfectly as every brand size is a bit different. So considering this fact the delivery fees for buying and returning are way too much and not affordable. Rest all is OK but this fact needs to be addressed!
I love this company great value for…
I love this company great value for money and very efficient and quick delivery very easy to order have bought lots from them and never had a problem would definitely recommend them.10/10
The company kept in touch
The company kept in touch. The shoes are so comfortable. They arrived in good time and were well packaged.
Quality of items are very good
The full experience of ordering, and the items I purchased was very good, and were all really good quality, no problem with any of them
Wrong size included in set of 5 t-shirts
Purchased a set of 5 t-shirts size Xxl.
One of the t-shirts supplied was xl.
Returned but have to pay £3.99 for the privilege.

Reply from MandM
About as good as it gets in the modern era of online shopping.
Been using MandM for a few years now. They were so good I signed up for the annual next day delivery plan. That's been so good that I felt I should actually leave a positive review of a company for once, also encouraged by the fact that they don't pester for a review like some others.
The only time I've had any issue with any order is when Evri messed something up, outside of MandM's control, but MandM put that right by dispatching a replacement product immediately and getting it to me quicker than it said the usual time would be.
The clothes are priced cheaper than anywhere else - yes, not the most recent styles, but that's fine, I'm middle-aded and just want modern enough and good quality while paying a third the usual price.
They never quibble about returns either and it's super easy to do, with loads of returns options with various couriers. It's unusual I find, and I order a lot online, for a company not to make it difficult to return items (Sports Direct I am specifically looking at you here!) Refunds are always processed quickly I find too, again, not the norm.
On the whole it's exactly what you want - cheap, high quality, good service, delivered quickly, and sort returns easily and quickly.
About as good as it gets in the modern era of online shopping.
Here we go again.
Wrote a review a couple of days ago, completely wrong order received and no replies after initial email response. Trustpilot review provoked a response and I was advised to return and use the voucher provided for free shipping and my unlimited shipping was extended by 3 months as an apology. Sounded great, except the voucher is invalid, and yes, you guessed it no reply to my email advising this. So I'm here again having to write a 1 star review hoping to get a resolution. Genuinely getting annoyed now.

Reply from MandM
Slow delivery for the first time
Very easy to order and very fast…
Very easy to order and very fast delivery will order again, although the sandals rubbed a blister in the first time of wearing all is good now
Brilliant there was an item missing but…
Brilliant there was an item missing but I received money back to my bank soon as they knew
Good price and prompt delivery.
All beautiful clothes,very happy
All beautiful clothes,very happy, very well packaged and fast delivery, Thankyou very much...
Quality items and prompt delivery
Quality items and prompt delivery. Love the huge choice of the kind of clothes and shoes I wear. Excellent affordable prices.
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