Mandarin Oriental Hotel Group Reviews 39

I have just visited the Mandarin Oriental Downtown Dubai. The service level at this hotel is outstanding. They really have set the bar. The staff are incredible and there for everything you need during your stay. The breakfast, poolside restaurant and room service all exceptional. The rooms are wonderfully spacious and very comfortable. If life allowed it I would make this my home.

Mandarin Oriental New York has been a fantastic place to stay! Highly recommended.

My stay at the Mandarin Hotel was without doubt the best hotel I’ve had the pleasure to visit. The food selection was very good, the room and bed were very comfortable, and the staff were second to none.

Great stay at the Mandarin Oriental Knightsbridge. Lovely rooms and service, although the food and drinks were fairly average. Overall, an enjoyable hotel, just shy of five stars for me, but still worth recommending.

We enjoyed our stay at Mandarin at Singapore. Stunning view from the room, exceptional service and professional in every thinkable way.

I recently stayed at the Mandarin Oriental Hotel in Istanbul with my daughter and we had the most wonderful experience. From the moment we arrived, we were impressed by the beautiful décor and warm, welcoming atmosphere. The rooms were spacious, immaculately clean, and extremely comfortable, perfect for a relaxing stay.

The amenities throughout the hotel were excellent, and we especially enjoyed the amazing choice of restaurants, each offering something unique and delicious. There truly was something for everyone.

I’d also like to make a special mention of Bahar, who greeted us every morning at breakfast. She was incredibly friendly, attentive, and made us feel so well looked after, a lovely start to our day. Her kindness really stood out and made our stay even more memorable.

Overall, I couldn’t be more delighted with our stay and would highly recommend this hotel. We look forward to visiting again!

After months of planning and on my birthday being the 12th October myself and a group of friends and family dined in the Rosebery restaurant for afternoon tea.

A high end hotel, we dressed appropriately.

Coats were taken and we were escorted to our seats. Nothing but politeness and perfection so far. We were all impressed.

The table itself was set out immaculately, seating slightly low and a little uncomfortable for some.

£85 per person for the afternoon tea so it was a treat and a special occasion. We were asked about drinks (tea was included) we had water for the table. My friend purchased a glass of champagne for me as it was my 50th birthday.

The afternoon tea itself was ok. However, I do not think that the small plates of tiny sandwiches equated to even two slices of bread. Some had a prawn cocktail appetiser which came in a small tin to be shared between two people my appetiser if I had scraped it all out of the tin would have fitted on a breakfast spoon, the tiny pieces of crackers (if put back together) wouldn’t even have made half a riveta. Again, I appreciate the high end hotel we were in and the definition of ala carte but really!

The pastries however, were immaculate no grumbles there but compared to the meagre portion of sandwiches perhaps far too many.

It was exceptionally hot inside. We received one pot of tea between two people (if you were having the same type of tea - apparently tea was included) and a glass of water (whilst topped up from the same bottle that did not manage to top up everyone’s glass) for the whole of the two and a half hours we spent in there. I was only asked whether I wanted another glass of champagne I believe because of the price.

The bill - this came to nearly £800 so the grumble here is that £14 of that was for water, not even an unopened bottle of cold water that was left on our table to help ourselves to but a carafe of what can only have been described as tap water poured by the staff and topped us up with the remainder that didn’t even fill everyone’s empty glass and a £99 gratuity charge. So £85 per person then went to £101 per person.

Having never been to such a magnificent and high end restaurant we did not know whether or not we could have the gratuity removed or even question the £14 water cost so we paid it.

I have to say I did not find the afternoon tea exceptional or value for money and I felt robbed and upset that my family and friends had to shell out more than they expected and it ruined my birthday celebrations.

Disappointed is an understatement and a place I will never return to.

Zoe O’Reilly

We recently stayed at the singapore hotel. It eas a great stay. They allowed us to check in early it was our honeymoon in the room was a cake and they gave us a Marina Bay view room. The bath was lovely the amenities great even a hair brush
Lovely pool area and breakfast too all the staff gage excellent service

Thank you

I had a very bad experience while bringing a client to the mandarin Oriental Hyde park hotel. One of the Mandarin hotel’s doorman scratched my car’s bumper.
After negotiating with hotel managers about the issue, one of the managers named Rob Pomroy requested a repair receipt, after submitting a quotation Mr. Pomroy claimed that it’s not their fault and it’s not their responsibility to pay for the damage.
I will not bring any more clients to the Mandarin hotel as the members of staff are being rude and very unprofessional, i also urge drivers to be careful while parking at Mandarin Hyde park hotel, as they may damage your vehicle without paying any compensation.

Great hotel group I use them a lot during my business travel

I stayed at 2 Mandarin Orientals in Hong Kong (one on Connaught Road and one on Queen’s Road), Kuala Lumpur, and Paris. Definitely sign up for the Fans of MO to get perks and build a client history. Of all my hotel stays, MO were generally the fastest in providing service, solving problems, and also giving gifts to show their appreciation. MO on Connaught Rd Hong Kong also has a loyalty program called Central +. Lots of perks and significant discounts for dining. Even though there are newer and shinier hotels in Hong Kong, I still believe MO on Connaught Rd is the best in terms of service, ambiance, and history. Mandarin Oriental in Paris is forgettable; it doesn’t express the history of Hong Kong hospitality nor the style of Parisian hotels. Mandarin Oriental Kuala Lumpur has a fabulous Club Lounge with great food and view, and the staff went above and beyond. Overall, Mandarin Oriental is still my favorite hotel brand.

stayed at mandarin oriental hotel Hyde park London with my husband for birthday treat I was initially annoyed booking the hotel as I was not able to booked through the Fan of M.O app so I had to booked through a 3party which made me lose my benefits of late checkout anyway I contacted the hotel and was told I will have paid £465 for the late check BUT upon arriving at the hotel the receptionist I met who name is Rhea actually granted us our late check out and she was extremely helpful which I am so grateful for.the breakfast team also made our stayed special as they went of their way to present pancake to wish my husband a happy birthday and the duty manger was also helpful and friendly .they made the mandarin experience came true thank you team much appreciated Mrs poku

Was over a year ago now but been meaning to write a review and just got round to it. Mandarin Dubai was the best hotel I have ever had the pleasure to stay at. Netsu was also probably the best restaurant I have ever been to!

Best Hotel ever in the City. i really love also their Tea Room , The Rosebery and their dream staff.
The service provided and the quality you can't find anywhere else.
5+ Stars!

Paid a fortune for 2 nights, stayed in a room with mushrooms growing out of the carpet, was absolutely disgusting.

THIS GROUP IS ABSOLUTELY A SCAM! I purchased a 400 CHF gift card for a friend that is moving to Japan, for him and the wife to enjoy it in Tokyo. At the end of the page, in incredibly small characters, there was written the following sentence: “gift cards are not available for purchase online in Japan or for redemption in Taipei.”
From this sentence I understood that the gift card could not be purchased in Japan (which was not my case), but it could be redeemed there. However, after the purchase , MO group informed me that it was not the case, and after asking for a refund, they told me that it was not possible. Now, I personally believe it should be your problem to clearly write a sentence that is fully understandable without any misunderstandings by whoever purchases on your website! They were absolutely un-professional and I definitely NOT recommend anyone to go there. I personally won’t , even if I have to lose those 400 CHF.
have a good life

Thanks to your team at cake shop in hk I left my cell phone and went back and they have it safe for me

Our recent stay at the Mandarin Oriental Hotel in New York City was out of this world. The gentlemen Robin that checked us in was amazing and set us up in a great room with a Central Park view! The staff at the fitness center Carmen and Josh were superb, Carmen was extremely kind and warm and keep the fruit water 💧 full and amazingly fresh. I Highly recommend this hotel and the wonderful staff 5 STARS ALL THE WAY AROUND!!!!

If you can ever get to stay in MO Bangkok, i highly recommend it. its the very best hotel of the group. From the service to every little detail it’s impeccable, every little attention to detail is taken care of

Marrakesh, best hotel experience EVER, from a very seasoned traveller. Gorgeous grounds, extremely well trained staff. Very attentive personal care and service.
Extraordinary facilities, 300 acres with many many villas. Each with private swimming pool and Jacuzzi, small outdoor kitchen, huge outdoor seating areas (3); indoor steam shower, lots of closet space, gorgeous bedroom. I could go on and on . Best hotel experience ever.
HLI MINDLIN MD;FACS