Viewed several garden buildings at Old Barn Nurseries and with the guidance and expertise of James have placed an order for a summerhouse. James has been very helpful and thorough throughout our view... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
From the traditional to the contemporary, Malvern Garden Buildings offer a premium range of garden buildings, each designed and handcrafted in Britain, using only the finest materials. We’re passionate about creating beautiful outdoor living spaces and with the option to customise our buildings, you can truly make your new outdoor space your own. From summerhouses and garden offices, to workshops, sheds and greenhouses, our outdoor buildings are the perfect solution, whether you want a place to retreat, work, entertain or simply get closer to nature.
United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We ordered a Harwood 7''x7'' through Buckingham Garden centre. Staff were extremely helpful and pleasant. The Harwood was delivered promptly and efficiently and erected quickly. It is so lovely and we are absolutely delighted with the look and quality. Highly recommended.

Reply from Malvern Garden Buildings
From our first meeting with James where we discussed our initial requirements, through your the team that installed our garden buildings, this was a great experience.
They made everything very easy and clear, this continued until everything was completed.
The quality of the build was excellent and went up within a day.
We also paid extra for insulation which we would recommend if using as a garden room.

Reply from Malvern Garden Buildings
Good quality building, assembled quickly by friendly staff.

Reply from Malvern Garden Buildings
If your summerhouses are as good (and I’m sure they are) as your employees, then I am well pleased. At my initial visits to your Cheltenham Sales site where Andrew, with great knowledge and patience helped my wife and I with choosing a summerhouse. This was followed by ongoing updates and help from the head office staff. To the big day when the summerhouse was delivered and installed by Ben and Mark. These two operatives worked like Trojans, and again like the other staff were efficient, meticulous and were a pleasure to have on my premises.
We are extremely pleased with the summerhouse and would have no hesitation in recommending Malvern to others.

Reply from Malvern Garden Buildings
Excellent product, and professional company to deal with.

Reply from Malvern Garden Buildings
Our Bloomsbury summer house is perfect! Exactly what we wanted. The ordering process was very easy and we were kept informed throughout. The delivery and erecting took 2 days to complete, the guys were very professional and tidy. The quality of the build is very good. I’m now left with the lovely job of furnishing and personalising my ‘She Shed’ would highly recommend.

Reply from Malvern Garden Buildings
My family and I needed an office cabin in our back garden. We already knew about Malvern because they have a showroom at Paradise Park in Newhaven. Last March, we met Joy, one of their Garden Building Specialists. From the very first talk, Joy was excellent. What stood out most was that she was not pushy at all. She let my wife and me look around at our own pace and was there whenever we had questions. She also gave us a booklet so we could review everything later. After a few weeks of thinking it over, we went back and called Joy to move forward.
On our second visit, Joy was again very helpful. She answered all our questions clearly and made the whole ordering process easy. We decided to place the order mainly because of her great customer service. Before the cabin was built, we were told there were issues with the Ecobase system, which was handled by another company. This caused a problem because the base needed to be ready first. Even though this was not really Joy’s responsibility, she still helped us through it and even helped us find another supplier. She was always easy to reach by phone and email.
The cabin has now been built, and I am writing this while sitting inside it. We had heavy rain last week and there were no leaks. So far, the insulation also seems to be working well in warm weather, although we will see how it performs in winter. Overall, I want to say thank you to Joy at Malvern Garden Buildings. Her customer service was outstanding and made the whole experience much better. If all salespeople were like Joy at Paradise Park in Newhaven, it would make a big difference. Thank you to Joy and to Malvern Garden Buildings.

Reply from Malvern Garden Buildings
The whole process of designing, ordering and installing the new summerhouse was seamless. Great shout out to Edwyn at the East Bridgeford showroom who assisted us at every stage. The fitters were polite and efficient and were absolutely delighted with the result. I would have no hesitation in recommending this company

Reply from Malvern Garden Buildings
Guided to Malvern by the Greenhouse People at Angmering and have used them before, 10+ years ago, that building still looking fine. Whole task went to plan and a lovely building expertly installed and insulated/lined is the outcome. A 'Dry Base' shed base system was used, Malvern working with that company to ensure accuracy of base design and correct scheduling of the whole task- seamless and painless.

Reply from Malvern Garden Buildings
Very helpful staff at Blue Diamond Garden Centre gave us all the information needed to guide our choice, and ensure smooth installation. The installation team were excellent, careful, tidy etc., and completed the task in a few hours.
The Malvern Studio Corner is a quality product, and we're very happy with it.
But one point that Malvern should note: the door/s urgenty need some form of door stay. If a door is not hooked back, and the wind catches it - as could easily happen by accident - the nature of the corner building's angles means that there is a risk that the hinges will be torn off the frame.

Reply from Malvern Garden Buildings
I bought my garden building from their show site at Webb’s Garden Centre, Frilford, Oxfordshire. Sigi was extremely helpful and patient in guiding me through all the options available. I was buying a 12 x 8 Ashton, and am extremely pleased with it. I used their recommended firm to lay the base - done quickly and efficiently. The guys who erected the building were equally efficient and professional, and 2 months on there have been no problems at all. First class service and product, highly recommend.

Reply from Malvern Garden Buildings
I purchased a Summerhouse from Malvern Garden Buildings. The quality and design of the products is outstanding. Matthew dealt with my initial enquiry, he was very thorough and took me through everything and encouraged me to go to one of the show sites to decide on the finer details which we did. Everyone I dealt with were excellent, including the installers. I am so pleased with by summerhouse is looks stunning in my garden. I would highly recommend

Reply from Malvern Garden Buildings
Malvern Garden Buildings are superb. From an easy no pressure sales process, which ensured we got what we wanted, to continous updates on progress, to a professional and tidy installation. Brilliant to work with.

Reply from Malvern Garden Buildings
We had our summerhouse delivered and installed yesterday by two pleasant hard working men. Their attention to detail was first class and they have done an excellent job.
We will certainly recommend your quality summerhouses and suggest any one uses your installation service.

Reply from Malvern Garden Buildings
We are extremely pleased with our new garden shed and the excellent service we received throughout. From placing the order to the final installation, the entire process was handled efficiently and professionally. Our installation had to be delayed while we obtained listed building consent, and Malvern were accommodating and flexible throughout. The installation was completed to a high standard. Highly recommended.

Reply from Malvern Garden Buildings
Incredibly professional from the initial sales enquiry to the finished product. Super organised, easy to deal with, no hassle, no excuses, installed exactly when promised, and the finished summer house is beautiful. Highly recommended company and product.

Reply from Malvern Garden Buildings
We took delivery of our Malvern summerhouse on the 24th June.
There were a few problems, but I'm pleased to say they have now been resolved by the team at the office and Nathan who came to sort it all out. Nathan was exceptionally thorough in making things right. I would give him 5 stars.

Reply from Malvern Garden Buildings
I ordered my Ashton summer house in January. I needed planning permission so had to wait until that was obtained but once it was the summerhouse was ready and installed within a few weeks. I was very impressed with the service. Always far better to talk to a real person not a ‘bot’ and there was flexibility to suit my preferred date to install. The summerhouse itself is gorgeous. I am very happy with the design and the quality. The guys who did the installation were great too working at pace in the rain!

Reply from Malvern Garden Buildings
We have an eight feet square Stretton summerhouse which was easy to arrange design colours etc. at Tates South Downs Garden Centre.
Communication with Malvern thereafter was excellent and erection was earlier than forecast which was brilliant.
The fitters came on the day as planned and it was finished by just after lunchtime. They went through everything with us and we have been enjoying it ever since. Everyone who has visited has loved it, including the company who called today to arrange the decking around it. We are not in it at the moment because it is the hottest day recorded in June and the Met Office have issued a Red Alert. Probably will go out in it later this evening because I don't want to watch the World Cup.
My advice is to buy one.

Reply from Malvern Garden Buildings
I purchased a heavy duty 10ft pent shed, arrived on time, constructed by the driver and his mate in timely fashion. The finished shed is wonderful and everything I wanted as it is not only a store for much of my fishing equipment, I also work from it during my work from home days each week. I went for the extra heavy duty roof covering, no regrets there as I am sure it will last many more years than normal felt. Love the stable door arrangement, for those hotter days. Everything about my experience with Malvern has been top notch and they now have one very happy customer. Thank You

Reply from Malvern Garden Buildings
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.