Malvern Garden Buildings Reviews 

253
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and sales team for their exceptional helpfulness, detailed brochures, and guidance during the design process. Furthermore, buyers highlight the high quality of the materials and the beautiful finished appearance of their new buildings. The installation crews are consistently described as efficient, professional, and hardworking, completing construction smoothly even in poor weather conditions. However, some reviewers were not happy with occasional installation errors, missing parts, or minor building defects. Consumers noted that these unexpected problems required multiple follow-up visits, extra corrections, or adjustments to fully resolve the issues.

What people talk about most

Staff

Consumers find staff to be positive, highlighting knowledgeable sales representatives and efficient... See more

Product

Users describe positive interactions with product, expressing immense satisfaction with the exceptional... See more

Service

Clients share satisfaction on service, frequently praising the seamless ordering process, helpful staff, and... See more

Quality

Customers expressed great satisfaction with the overall quality and craftsmanship of their garden buildings.... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that drivers consistently arrived promptly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Viewed several garden buildings at Old Barn Nurseries and with the guidance and expertise of James have placed an order for a summerhouse. James has been very helpful and thorough throughout our view... See more

Company replied

Rated 5 out of 5 stars

If your summerhouses are as good (and I’m sure they are) as your employees, then I am well pleased. At my initial visits to your Cheltenham Sales site where Andrew, with great knowledge and patience... See more

Company replied

Rated 5 out of 5 stars

We decided on a Hanley 16 x 10 garden room and really valued being able to see something very similar at Old Barn Nursery outside Worthing. The whole experience was made easy by the team and being... See more

Company replied

Rated 5 out of 5 stars

What a pleasure it has been working with the Malvern team on our Bloomsbury Garden Room James at your Old Barn Nurseries concession has been brilliant throughout, and Charley was just as help... See more

Company replied


Company details

  1. Garden Building Supplier

Written by the company

From the traditional to the contemporary, Malvern Garden Buildings offer a premium range of garden buildings, each designed and handcrafted in Britain, using only the finest materials. We’re passionate about creating beautiful outdoor living spaces and with the option to customise our buildings, you can truly make your new outdoor space your own. From summerhouses and garden offices, to workshops, sheds and greenhouses, our outdoor buildings are the perfect solution, whether you want a place to retreat, work, entertain or simply get closer to nature.


Contact info

4.8

Excellent

TrustScore 5 out of 5

253 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(253)

87 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended

We ordered a Harwood 7''x7'' through Buckingham Garden centre. Staff were extremely helpful and pleasant. The Harwood was delivered promptly and efficiently and erected quickly. It is so lovely and we are absolutely delighted with the look and quality. Highly recommended.

19 August 2026
Unprompted review
Malvern Garden Buildings logo

Reply from Malvern Garden Buildings

We love the Harwood - a fab choice! We're so happy you're pleased with your new garden building. Thank you for the 5 star review and the feedback.

Rated 5 out of 5 stars

Excellent build quality and customer service

From our first meeting with James where we discussed our initial requirements, through your the team that installed our garden buildings, this was a great experience.
They made everything very easy and clear, this continued until everything was completed.
The quality of the build was excellent and went up within a day.
We also paid extra for insulation which we would recommend if using as a garden room.

3 August 2026
Unprompted review
Malvern Garden Buildings logo

Reply from Malvern Garden Buildings

We really appreciate the feedback Jes. Thank you for the 5 star review.

Rated 5 out of 5 stars

Good quality building

Good quality building, assembled quickly by friendly staff.

18 August 2026
Unprompted review
Malvern Garden Buildings logo

Reply from Malvern Garden Buildings

Thank you for the 5 star review Godfrey.

Rated 5 out of 5 stars

A company truly a pleasure to deal with. Quality staff, quality product.

If your summerhouses are as good (and I’m sure they are) as your employees, then I am well pleased. At my initial visits to your Cheltenham Sales site where Andrew, with great knowledge and patience helped my wife and I with choosing a summerhouse. This was followed by ongoing updates and help from the head office staff. To the big day when the summerhouse was delivered and installed by Ben and Mark. These two operatives worked like Trojans, and again like the other staff were efficient, meticulous and were a pleasure to have on my premises.

We are extremely pleased with the summerhouse and would have no hesitation in recommending Malvern to others.

18 September 2026
Unprompted review
Malvern Garden Buildings logo

Reply from Malvern Garden Buildings

What a fab review thanks Mervyn. It means the world to the team to get feedback like this. And yes, our summerhouses are as good as the service you've received! Enjoy!

Rated 5 out of 5 stars

Excellent product

Excellent product, and professional company to deal with.

10 August 2026
Unprompted review
Malvern Garden Buildings logo

Reply from Malvern Garden Buildings

Thank you for the 5 star review and feedback Felicity.

Rated 5 out of 5 stars

Our Bloomsbury summer house is perfect

Our Bloomsbury summer house is perfect! Exactly what we wanted. The ordering process was very easy and we were kept informed throughout. The delivery and erecting took 2 days to complete, the guys were very professional and tidy. The quality of the build is very good. I’m now left with the lovely job of furnishing and personalising my ‘She Shed’ would highly recommend.

3 August 2026
Unprompted review
Malvern Garden Buildings logo

Reply from Malvern Garden Buildings

This sounds wonderful Deborah. That's the best part - making it your own! Enjoy and I hope you have make many happy memories in your lovely new summerhouse.

Rated 5 out of 5 stars

If all salespeople were like Joy at Paradise Park in Newhaven, it would make a big difference.

My family and I needed an office cabin in our back garden. We already knew about Malvern because they have a showroom at Paradise Park in Newhaven. Last March, we met Joy, one of their Garden Building Specialists. From the very first talk, Joy was excellent. What stood out most was that she was not pushy at all. She let my wife and me look around at our own pace and was there whenever we had questions. She also gave us a booklet so we could review everything later. After a few weeks of thinking it over, we went back and called Joy to move forward.

On our second visit, Joy was again very helpful. She answered all our questions clearly and made the whole ordering process easy. We decided to place the order mainly because of her great customer service. Before the cabin was built, we were told there were issues with the Ecobase system, which was handled by another company. This caused a problem because the base needed to be ready first. Even though this was not really Joy’s responsibility, she still helped us through it and even helped us find another supplier. She was always easy to reach by phone and email.

The cabin has now been built, and I am writing this while sitting inside it. We had heavy rain last week and there were no leaks. So far, the insulation also seems to be working well in warm weather, although we will see how it performs in winter. Overall, I want to say thank you to Joy at Malvern Garden Buildings. Her customer service was outstanding and made the whole experience much better. If all salespeople were like Joy at Paradise Park in Newhaven, it would make a big difference. Thank you to Joy and to Malvern Garden Buildings.

14 August 2026
Unprompted review
Malvern Garden Buildings logo

Reply from Malvern Garden Buildings

Thank you for the excellent review Adam. We really appreciate the feedback and will make sure Joy sees this.

Rated 5 out of 5 stars

A beautiful new summerhouse

The whole process of designing, ordering and installing the new summerhouse was seamless. Great shout out to Edwyn at the East Bridgeford showroom who assisted us at every stage. The fitters were polite and efficient and were absolutely delighted with the result. I would have no hesitation in recommending this company

24 August 2026
Unprompted review
Malvern Garden Buildings logo

Reply from Malvern Garden Buildings

What a fabulous review Kelvin. Thank you. We'll make sire Edwyn sees this too. Have the best time using your summerhouse. Would you be happy for us to use your quote and name in our marketing and advertising?

Rated 5 out of 5 stars

Great quality, seamlessly and painlessly delivered.

Guided to Malvern by the Greenhouse People at Angmering and have used them before, 10+ years ago, that building still looking fine. Whole task went to plan and a lovely building expertly installed and insulated/lined is the outcome. A 'Dry Base' shed base system was used, Malvern working with that company to ensure accuracy of base design and correct scheduling of the whole task- seamless and painless.

19 August 2026
Unprompted review
Malvern Garden Buildings logo

Reply from Malvern Garden Buildings

Thank you for the positive feedback and review Nic.

Rated 5 out of 5 stars

Very helpful staff at Blue Diamond…

Very helpful staff at Blue Diamond Garden Centre gave us all the information needed to guide our choice, and ensure smooth installation. The installation team were excellent, careful, tidy etc., and completed the task in a few hours.
The Malvern Studio Corner is a quality product, and we're very happy with it.
But one point that Malvern should note: the door/s urgenty need some form of door stay. If a door is not hooked back, and the wind catches it - as could easily happen by accident - the nature of the corner building's angles means that there is a risk that the hinges will be torn off the frame.

18 May 2026
Unprompted review
Malvern Garden Buildings logo

Reply from Malvern Garden Buildings

Thank you for the 5 star review and the feedback Tim. We'll pass this to the team.

Rated 5 out of 5 stars

Excellent service and product

I bought my garden building from their show site at Webb’s Garden Centre, Frilford, Oxfordshire. Sigi was extremely helpful and patient in guiding me through all the options available. I was buying a 12 x 8 Ashton, and am extremely pleased with it. I used their recommended firm to lay the base - done quickly and efficiently. The guys who erected the building were equally efficient and professional, and 2 months on there have been no problems at all. First class service and product, highly recommend.

7 July 2026
Unprompted review
Malvern Garden Buildings logo

Reply from Malvern Garden Buildings

What a lovely review thanks Suzy. We love the Ashton and hope you make the most of your time using it. The team will be delighted with the feedback.

Rated 5 out of 5 stars

I purchased a Summerhouse from Malvern…

I purchased a Summerhouse from Malvern Garden Buildings. The quality and design of the products is outstanding. Matthew dealt with my initial enquiry, he was very thorough and took me through everything and encouraged me to go to one of the show sites to decide on the finer details which we did. Everyone I dealt with were excellent, including the installers. I am so pleased with by summerhouse is looks stunning in my garden. I would highly recommend

25 June 2026
Unprompted review
Malvern Garden Buildings logo

Reply from Malvern Garden Buildings

Thank you for the 5 star review Caroline. Your feedback means a lot to us all here. This all sounds wonderful. We hope you have many happy summers (and enjoy the rest of the year too) in your summerhouse.

Rated 5 out of 5 stars

Malvern Garden Buildings are superb

Malvern Garden Buildings are superb. From an easy no pressure sales process, which ensured we got what we wanted, to continous updates on progress, to a professional and tidy installation. Brilliant to work with.

31 July 2026
Unprompted review
Malvern Garden Buildings logo

Reply from Malvern Garden Buildings

Thank you for the 5 start review Jonathan. We're delighted that you chose Malvern Garden Building and hope you make the most of your building.

Rated 5 out of 5 stars

Excellent summerhouse Professionally installed

We had our summerhouse delivered and installed yesterday by two pleasant hard working men. Their attention to detail was first class and they have done an excellent job.
We will certainly recommend your quality summerhouses and suggest any one uses your installation service.

30 July 2026
Unprompted review
Malvern Garden Buildings logo

Reply from Malvern Garden Buildings

Thank you for the great review Linda. It's our pleasure. Enjoy your time in your summerhouse.

Rated 5 out of 5 stars

Excellent service

We are extremely pleased with our new garden shed and the excellent service we received throughout. From placing the order to the final installation, the entire process was handled efficiently and professionally. Our installation had to be delayed while we obtained listed building consent, and Malvern were accommodating and flexible throughout. The installation was completed to a high standard. Highly recommended.

19 June 2026
Unprompted review
Malvern Garden Buildings logo

Reply from Malvern Garden Buildings

Thank you for the glowing 5 star review Mark. We hope you get lots of use out of your new shed!

Rated 5 out of 5 stars

Incredibly professional from the…

Incredibly professional from the initial sales enquiry to the finished product. Super organised, easy to deal with, no hassle, no excuses, installed exactly when promised, and the finished summer house is beautiful. Highly recommended company and product.

20 July 2026
Unprompted review
Malvern Garden Buildings logo

Reply from Malvern Garden Buildings

What a fab review thanks Mark. A lovely addition to your garden! Good choice.

Rated 4 out of 5 stars

Malvern Summerhouse

We took delivery of our Malvern summerhouse on the 24th June.
There were a few problems, but I'm pleased to say they have now been resolved by the team at the office and Nathan who came to sort it all out. Nathan was exceptionally thorough in making things right. I would give him 5 stars.

24 June 2026
Unprompted review
Malvern Garden Buildings logo

Reply from Malvern Garden Buildings

Hi Ray. We are working to get all of this rectified for you ASAP.

Rated 5 out of 5 stars

Beautiful summerhouse and great service

I ordered my Ashton summer house in January. I needed planning permission so had to wait until that was obtained but once it was the summerhouse was ready and installed within a few weeks. I was very impressed with the service. Always far better to talk to a real person not a ‘bot’ and there was flexibility to suit my preferred date to install. The summerhouse itself is gorgeous. I am very happy with the design and the quality. The guys who did the installation were great too working at pace in the rain!

2 June 2026
Unprompted review
Malvern Garden Buildings logo

Reply from Malvern Garden Buildings

Thank you for the glowing review Elizabeth. That's all so lovely to hear!

Rated 5 out of 5 stars

We have an eight feet square Stretton…

We have an eight feet square Stretton summerhouse which was easy to arrange design colours etc. at Tates South Downs Garden Centre.
Communication with Malvern thereafter was excellent and erection was earlier than forecast which was brilliant.
The fitters came on the day as planned and it was finished by just after lunchtime. They went through everything with us and we have been enjoying it ever since. Everyone who has visited has loved it, including the company who called today to arrange the decking around it. We are not in it at the moment because it is the hottest day recorded in June and the Met Office have issued a Red Alert. Probably will go out in it later this evening because I don't want to watch the World Cup.
My advice is to buy one.

24 June 2026
Unprompted review
Malvern Garden Buildings logo

Reply from Malvern Garden Buildings

We're loving this review Trevor. It means so much to get feedback like this from our wonderful customers. Great choice with the Stretton summerhouse - the perfect setting to escape from the rowdiness of the football! We hope it cools down a bit too!

Rated 5 out of 5 stars

I purchased a heavy duty 10ft pent…

I purchased a heavy duty 10ft pent shed, arrived on time, constructed by the driver and his mate in timely fashion. The finished shed is wonderful and everything I wanted as it is not only a store for much of my fishing equipment, I also work from it during my work from home days each week. I went for the extra heavy duty roof covering, no regrets there as I am sure it will last many more years than normal felt. Love the stable door arrangement, for those hotter days. Everything about my experience with Malvern has been top notch and they now have one very happy customer. Thank You

18 May 2026
Unprompted review
Malvern Garden Buildings logo

Reply from Malvern Garden Buildings

This sounds like the ideal solution Simon. A multi-functional space for work and storage! We're so pleased that you're happy with your purchase and the customer care you received. Thank you for the 5 star review.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look