makeurmove.co.uk Reviews 

739
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Sharon managed our tenancy at MakeUrMove and was outstanding throughout. Professional, responsive, and always approachable. Nothing was ever too much trouble and she kept us informed at every stage. G... See more

Rated 5 out of 5 stars

Prompt efficient service. 2nd time I've used Makeurmove (last time over 5 years ago) with complete satisfaction. They even answer the phone with real people. Only two weeks between long term tenants m... See more

Rated 5 out of 5 stars

As a landlord I find make ur move offer an excellent service. I have several properties all vacancies have been filled within days. The fees are much cheaper than the high street chains and they offer... See more

Company replied

Rated 5 out of 5 stars

I love these guys! I’ve recommended their service to a number of friends. Proactive, friendly, efficient and flexible, they really make being a landlord so much easier. And their pricing is competitiv... See more

Company details

  1. Real Estate Rental Agency
  2. Real Estate Agency
  3. Real Estate Agents

About makeurmove.co.uk

Written by the company

Established in 2008 Make Ur Move are the original national online letting platform. We aim to improve the world of renting by bringing landlords and tenants together through people-focused technology.

Providing exemplary customer care and support Make Ur Move's accredited property management team are on hand to deal with all queries quickly and efficiently.

With plans and services to suit every landlord, visit www.makeurmove.co.uk or call on 03338000210 to discuss your requirements.

Members of ARLA PropertyMark, Safe Agent, NRLA and The Property Ombudsman.

  • Working with 25,000+ Landlords
  • Dealt with 30,000+ Properties
  • Handled 225,000+ Tenants

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

739 reviews

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No recent history of asking for reviews

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4.5

All reviews

(739)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazed at how good an online company can be.

I have bought and sold many houses in the past, and can honestly say that Makeurmove are as good as the best local agent I have ever used, but the big difference is approximately £2000 plus has stayed in my pocket. Makeurmove has contacted me at every turn and negotiated my sale from start to finish. I would not hesitate to recommend this agent to anyone with a small, medium or a large house to sell.
Thank you Makeurmove team, I look forward to using you again.

23 February 2017
Unprompted review
Rated 4 out of 5 stars

Very good service

I am a landlord and have used Makeurmove numerous times over the last few years. They deliver a good service, the only thing I will say is sometimes it takes a while for them to answer the phone and the prospective tenants complain to me they get too many text messages and require feedback as soon as they have left the property. I feel they keep me informed really well regarding prospective tenants and won't hesitate to use them again

23 February 2017
Unprompted review
Rated 5 out of 5 stars

Excellent service

Renting our property as made easy with Makeurmove, They gave clear information both on the phone and website. We rented our property within 12 days of approaching them. We certainly recommend and use them again.

21 February 2017
Unprompted review
Rated 5 out of 5 stars

Great

Tops for customer service and an excellent job done. Thank you

20 February 2017
Unprompted review
Rated 5 out of 5 stars

Very good service!

I put my property on for letting and it got tennants within two weeks for the monthly rental rate I wanted. Makeurmove kept in touch and were very helpful throughout the process. Thank you Makeurmove.

3 February 2017
Unprompted review
Rated 4 out of 5 stars

Great value for money

Text messages make it easier to keep track of viewings . Quick process from offer to acceptance meant I received an extra weeks rent.
Only negative is the form shows offer from tenant opening up a discussion to offer a lower rent

Would def use again

26 January 2017
Unprompted review
makeurmove.co.uk logo

Reply from makeurmove.co.uk

Hi Carolyn,

Thank you so much for taking the time to leave us a review and we are pleased to have assisted you in finding your tenant.

We understand that the word ‘offer’ can lead to an assumption that the price is negotiable, however this is a legal term required to be included in order to avoid any doubt as to the creation of a tenancy.

When you advertise your property to rent with a price you are making an invitation to offer and so when a tenant says they want to take it they are making an offer on the property, it is important to use this term to ensure that tenants are not misled into thinking they have a tenancy before all the acceptances and checks can be completed. Of course the starting point for most tenants is the price at which the property was advertised and on occasion can be lower or higher.

We wish you all the best with your tenants and look forward to assisting you in the future, please don’t hesitate to contact me or any of the team should you have any queries.

Kind Regards,

Charlotte Dowey ~ Operations Manager

Rated 5 out of 5 stars

FANTASTIC!!

This is the future of lettings and great value! Well in fact I took them up on their free trial and it didn't cost me a penny.........even better.
I always like to see the potential tenants first and I was sent appointment times that I could either accept or re arrange. I was sent about eleven viewings in the first week. If the tenant accepted Makeyourmove sent an email and text explaining the next step. I could also log onto my account and see the various appointment times, accepted and regretted tenants.

If I had to talk to Makeyourmove they very extremely helpful and professional.

I cannot see why you would go to a traditional lettings agency over Makeyourmove.

Great value and great service

22 January 2017
Unprompted review
Rated 5 out of 5 stars

Quick easy economical

I've used MuM three times and each time the speed , accuracy, simplicity and professionalism has been mega. Why go any where else!
Tom Commander

19 January 2017
Unprompted review
Rated 5 out of 5 stars

First try success!

I decided to try Makeurmove after a previous disappointing let using a well known high street agency. The response from submitting my details and getting my 1st viewing was about 24hrs. I carried out the viewings myself and now have a confirmed let after less than a week. This was all done using the free initial trial, communication with the staff was pleasant and clear.
Thanks, and I will have no hesitation to use this service again.

18 January 2017
Unprompted review
Rated 1 out of 5 stars

Company that keeps your passwords unprotected

These guys are worthless.

Firstly they sent me my password (the one I chose) written in THE PLAIN TEXT in an unsecured email.

That unfortunately implies that the passwords are stored in a way that they can be decrypted easily eg. by a hacker.

Their reasoning was that "Security can be an enemy of accessibility". Moreover my comment about possibility of an email server being hacked was disregarded with a comment that if the server was hacked they (hackers) probably already had "all keys to the castle".
Say what?

To prove even more these guys are clueless about security here's the last email they sent me:
"These are temporary passwords only intended to grant you access to your account, if you have concerns over the security of this you can amend your password to something you feel is more secure once you are logged in.".

A user sets a password the moment they register - THERE IS NOT TEMPORARY PASSWORD, and they also sent me the one I've just set.

If you care about you personal data. don't make any business with these irresponsible people.

5 January 2017
makeurmove.co.uk logo

Reply from makeurmove.co.uk

We are disappointed to read about your experience with us. We take allegations of security breaches very seriously and have extensive security measures in place to ensure our customers data is secure.

Unfortunately we have not been able to locate your details in order to look into this further. We would appreciate the opportunity to address your concerns and ask that you please contact us on 03338000210 during office hours or email us -admin@makeurmove.co.uk. It would be useful if you could also forward he emails you have received as referenced in your review.

Rated 5 out of 5 stars

Excellent Service Thank You

I would like to say a big thanks to the Makeurmove team who helped me this year with a house sale.
Many thanks to Alexandra & Team.
All the best for 2017 and the future
Thanks

28 December 2016
Unprompted review
Rated 5 out of 5 stars

Brilliant service for advertising rentals

I have advertised properties to rent with Makeurmove for two years and their service is improving every time. Easy to load your property information and pictures and your ad can be live as soon as a friendly team member calls you back. I use the basic package and find the attention I receive always to be excellent value. I have already recommended to a friend and will use again when I need new tenants.

6 December 2016
Unprompted review
Rated 5 out of 5 stars

Brilliant no fuss professional service.

We have used this company on several occasions and have recommended them to friends and family. It is a great concept and they take the worry out of advertising for tenants and all through the process of arranging viewings, credit checks even issuing the tenancy agreement. Their customer service is exemplary and timely.

6 December 2016
Unprompted review
Rated 5 out of 5 stars

Awesome!!!

Service way very effecient, they already had my details so it was easy re-advertising only had to make tiny changes.

From advert going online had enquiries within 4 hours, communication was second to none, staff extremely helpful!

I very strongly recommend Makeurmove without hesitation and will definately use them again and again!!!!

14 November 2016
Unprompted review

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