It has been a pleasure working with MainPay. I started working with them in 2023 and have consistently received excellent service throughout these years. The team is professional, responsive, and sup... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The overall service is quite good and they have polite staff as well. However, they should review the admin fee. Its quite high in my opinion.
Company replied
MainPay, They are reliable and the one thing that i cherish about them is they pay on time.
Company replied
Hello, I am Carolyn Stewart. A very busy Supply Teacher. Been with this company since 2017. I get a readable payslip, and each year my P60 is concise. Thanks to MainPay, I do not have the worr... See more
Company replied
Company details
Written by the company
MainPay is a leading UK Employment Business, often referred to as an Umbrella Company. We specialise in providing a compliant and tax-efficient working solution for temporary workers contracting in the UK. The MainPay mission of developing close and sustainable partnerships with our clients has allowed us to successfully employ temporary workers and provide services to UK businesses across all sectors and industries since 2006. In addition to providing a tax efficient payroll, our unique services are aimed at ensuring that all parties are always better off by engaging with MainPay. Our clients benefit from being able to focus on their core activity of finding placements while having MainPay expert support staff to address all their and their candidate queries and issues.
Contact info
United Kingdom
- 02078086401
- reviews@mainpay.co.uk
- www.mainpay.co.uk
4.4
Excellent
66 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
I’ve used them for over two years, they’re great
I’ve only had to call them twice over the years I’ve been with them, both just general queries (ie whats the highest amount they would match my pension payments?) and they’ve been amazing, clear and thorough both times. I’ve never had a late payment and the payslip is always on time and clear. They app may not be appealing to the eye but it is simple and has everything I have needed thusfar!!
1 May 2026
Unprompted review
I always found MainPay very good
I always found MainPay very good. Unfortunately I had to change to Giant, another umbrella company because of some government regulation. They cost twice as much.
29 April 2026
Unprompted review
Deductible fees were too much you end…
Deductible fees were too much you end taking peanuts home after that compared to some other umbrella company apart that their service is excellent, staffing great , management great.I never witnessed my holiday pay neither did I see it reflected on my money due to deductibles.
13 March 2026
Unprompted review
Everything made easy
Everything made easy. Staff very professional and helpful. No problems at any stage of administration and everything always completed on time.
29 April 2026
Unprompted review
Great service for a fair price.
21 April 2026
Unprompted review
Absolutely terrible
Absolutely terrible
Delayed payments
Delayed responses
Underpayment
System errors always
6 March 2026
Unprompted review
Reply from MainPay
Hi Rubina,
We are sorry you feel this way.
When you contacted us about this matter, our team responded in under an hour and investigated the issue immediately. Once the error was identified, the payment was corrected and refunded within approximately 1.5 hours of the initial email.
We understand that payment queries can be frustrating. However, our team acted quickly to investigate and resolve the issue as soon as it was raised and apologised for the mistake.
If you have any further queries about your payslip or payments, please contact our team directly.
Kind regards,
MainPay
Excellent Service!
The service provided by MainPay is excellent! They are very clear, informative and quick. I feel like a very valued customer
8 February 2026
Unprompted review
Reply from MainPay
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
Good PR
Worked with Natasha Martin, who took me through the whole process of registration, took time to explain the comprehensive services that Mainpay offers. She was happy to answer all questions I had about payments, benefits and law required deductions. I appreciated the light tone she used in our interactions and her patience in reiterating important matters
6 February 2026
Unprompted review
Reply from MainPay
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
Very professional and approachable 👌
2 June 2025
Unprompted review
Reply from MainPay
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
The company is doing well the staff is…
The company is doing well the staff is extremely efficient and way of payment is very good and regular
23 January 2026
Unprompted review
Reply from MainPay
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
A good option if you're with an agency.
Paid correctly and on time until the final two weeks.
Friendly and helpful staff.
Accurate billing so far... just didn't get paid for my last two weeks of work.
23 January 2026
Unprompted review
Fast efficient n friendky
23 January 2026
Unprompted review
Reply from MainPay
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
I lost money when my agency swapped to…
I lost money when my agency swapped to MainPay. My weekly pay packet dropped by close to £100 as a full time supply teacher. MainPay make you pay a number of fees that are difficult to understand and ultimately lead to a drop in your take home pay. These included an apprenticeship fee and an admin fee. The employers NI is taken from your money and the increase in the day rate from the agency was no where near enough to cover it, resulting in an overall loss and and an immediate swap back to PAYE for me. Their rep calls you when the agency makes the change and tries to explain everything but it is difficult to understand because ultimately they are trying to present a loss to you with a positive spin, which they cannot justify.
8 September 2025
Unprompted review
Reply from MainPay
Dear Val,
We understand how frustrating it is to see a drop in earnings, particularly when working full-time, and we appreciate that umbrella arrangements can feel complex. The deductions you mention — including employer National Insurance and statutory contributions — are required under current UK legislation and apply across all compliant umbrella companies. However, we recognise that this can be confusing sometimes and do our best to clearly explain this.
Our team aims to explain these changes transparently during onboarding calls, but we acknowledge that this information can be difficult to absorb and that the outcome matters more than the explanation. We respect your decision to return to PAYE, and we’re sorry that MainPay was not the right fit for you.
Your feedback is valuable and will be shared internally to help us improve how we communicate pay structures and expectations in the future. We wish you all the best in your ongoing work.
Kind regards
Reply from MainPay
Good Afternoon,
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
I joined 2023
I have been with Mainpay since 2023 through the agency I work for as a learning support assistant. Payroll is easy to understand and well detailed.
16 December 2025
Unprompted review
Reply from MainPay
Dear Adebanke,
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
Great payroll
Great payroll! Payments are made on time and the staff assistance is prompt and clear.
12 December 2025
Unprompted review
Reply from MainPay
Dear Claudia,
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
Helpful staff
Helpful staff, clear step-by-step direction regarding registration. All information, accessible on the online portal, straight-forward to navigate.
Many thanks.
5 December 2025
Unprompted review
Reply from MainPay
Dear Francessca,
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
The overall service is quite good and…
The overall service is quite good and they have polite staff as well.
However, they should review the admin fee. Its quite high in my opinion.
10 November 2025
Unprompted review
Reply from MainPay
Dear Oluwafemi,
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
Brilliant service
Brilliant service. Always so helpful and able to resolve any queries quickly and efficiently.
30 October 2025
Unprompted review
Reply from MainPay
Dear Claire,
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
Competent, friendly and reliable
MainPay was the payroll agent for the agency through which I worked until recently as a Learning Support Assistant for nearly a year. Their payslips were accurate and easy to understand, and their communication were always prompt, friendly and helpful. Particular thanks to Claudine for proactively making sure I got my P45 (which I'd forgotten about!) when I switched to a permanent job.
24 October 2025
Unprompted review
Reply from MainPay
Dear Pat,
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
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