Mailinnovations Reviews 

My package has been sitting at the Carrollton facility (20 miles from my house) for over 7 days with no movement.

There is nothing innovative about these guys and I don’t know why any company would use them.

Package lost for 5 days between UPS depature and USPS at Carrollton, Tx, UPS screwed up with mailinnovations contract a complete fraud

Worst experience every time. If I go to order and am told the seller uses mail innovations I will not order even if it is needed for me to survive. I would die anyway waiting on the package. Worst mailing service on earth and really a stupid idea. Most people have issues with 1 carrier much less getting another involved.

This is the second time I have had to deal with Mail Innovations. BOTH times (different original companies) I was given multiple delivery dates. This time my package was to be delivered on Sept 9. It has changed every day this week and I just checked and it has again been changed this time to Monday Sept 16. This is TOTALLY UNACCEPTABLE! I ordered some items from Hawaii and that package was mailed IN HAWAII on Monday Sept 9 and it arrived today Sept 13.

Would give zero stars if possible. Take 7 to 9 business days longer than any other carrier, including usps

This is the opposite of what you expect from customer service and a positive experience with any delivery service. Delivery postponed day after day and the "tracking" says that the package is in the post office of the town where the recipient lives.

REALLY????!!!

Absolute garbage “solution”. Not sure why they bother even publishing an expected delivery date because invariably it pushes day after day after day. It’s now been 5 straight days of “your package will be delivered by 7 pm today”. Ha. What a joke.

Again .. 4 days UPS travel then sent to the Black Hole that's Atlanta GA USPS .. still waiting it's been 7 days at the USPS plus 4 days UPS. 12 days to ship a package in the US. UPS you should be ashame.

Horrible. You never really know the status of your order. Mine was supposed to be delivered 7/1 by 7pm, then 7/2 by 7pm and now 7/3 by 7pm. For a little while yesterday it said it was delivered on 7/1. I checked with all my neighbors to see if they received it only to recheck status 30 minutes later and it just said received on 6/27. Contacted the sender and they said it can be marked as delivered and still not be there for 1-3 days! What a crock!

UPS Mail innovations is the Absolute Worst! When you order something you have no idea how it's going to be delivered but this Mail Innovations is terrible. They say a package is coming for days on end until it actually arrives. Stop lying to customers. Was told it would be here Monday, then Tues, it's now Wednesday and they say it's coming on Thursday! What a scam this company is. Going out of town and would like my package before we leave!! Thanks for nothing Mail Innovations! You suck! 💩

I ordered medical supplies and the supplier used Mail Innovation to send package. Once UPS MI had the package it was sent to Carrollton, TX where it sat for 9 days before forwarding to USPS in Garland TX, a 30 min drive.

I hate this package mailing system with a passion! It is always a gamble, but my recent experience is the worst, yet. My package has been touring around NC and VA, taking 2 weeks to travel 90 miles, bouncing back and forth between postal facilities. I could have walked to the place and gotten it -- instead, my package is on a regional tour. Worse, there's no way to avoid this obnoxiousness, as companies you order from are not forthcoming about shipping services. As soon as I receive an order confirmation and see "UPS Mail Innovations," I'm irritated all over again. The absolute worst ripoff for consumers.

My package is taking an unnecessary tour of the entire North East. It was 15 mins near my home 3/30 when it should have been delivered. Then it was driven through MD, PA, NJ and then randomly to Massachusetts hours away in the opposite direction for no apparent reason. It has now been sitting in Philadelphia for 3 days not moving. Now it isn’t expected until 4/8.

mail innovations is slower than the pony express. printing a shipping label doesnt mean package has shipped. the package sat for 4 days `. any company that uses this shipping method will never get my order again.````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````

Patagonia shipped merchandise with Mail Innovations . The package has been sitting at the post office for 7 days now ,with no end in sight .It has taken 15 days for the package to go from Reno NV to Las Vegas Nevada where it currently sits . I have recieved packages from Japan much quicker . The worst shipping ever .

"Mail Innovations" is a synonym for "Innovative ways to delay and lose your package"... UPS needs longer to hand the package over from their local destination hub to USPS than it takes for the package to travel across the globe!

same experience as others --it's a blame game - ups can't or won't help - no way to really track anything on the UPS site, and customer service is useless with these packages and then usps claims they don't have the package although it appears like it's out for delivery for the past week and moves again to the next day. Item shipped 1/31/23 it's now 2/15/24 with package caught in la la land.

What a horrible experience. My package has been stuck in Carrolton Texas since Jan 22. It's now February 7th. I have contacted UPS and USPS and neither can give me any information. One points the finger at the other. I have tried contacting the company which I have learned is complete garbage because they won't respond. And in the end I lost $330 (which I don't have to lose) because I paid with Apple Cash/Pay. lesson learned use a credit card to have some protections. :(

UPS Mail Innovation is a scam

I have a receipt to prove that I dropped a package at my local post office on 12/16/2023 and, on the same day, it was picked up by a UPS Mail Innovation agent. Since then the package has mysteriously vanished. This is the third instance where my package has been lost in the hands of UPS mail innovation, leading me to suspect possible theft of packages.

They lost two of my packages and in update it was in the next town & hasn't moved to next destination the date for delivery keeps changing nitely & instead of helping me I get the run around ! Fess up it was STOLEN & they don't want to admit it wonder how many other people have been scammed by this UNRELIABLE , service! Iam not done with this ,Willie filing with BBB & States Attorney for theft .THEY SUCK