After a large extension on our house, we visited many kitchen suppliers and found Magnet, at Branksome, super helpful. In particular, Belinda, who went far beyond the requirements of a Sales Executiv... See more
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Brilliant trade counter with excellent stock levels and very competitive prices. Steve, who runs the trade counter, is incredibly knowledgeable, friendly, and always happy to help. I'd highly rec... See more
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From start to finish the service at Magnet was excellent. We appreciated the personal service from Alice and the team as well as Jim and his team of fitters. When minor things needed organising or att... See more
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A big thank you to Concetta at Magnet kitchens in Crewe, Cheshire who designed our kitchen and organised the fitting. She visited us before and after the fitting. A true professional throughout.... See more
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Company details
Written by the company
At Magnet, we've been bringing kitchen visions to life for over 100 years, combining award-winning design, expert craftsmanship and dedicated service to create kitchens made to be lived in. Every customer works with a dedicated Magnet Designer who takes the time to understand their home, lifestyle and budget, guiding them from design through to delivery and working alongside their installer to make the journey as seamless as possible. Our kitchens are built to last, backed by FIRA Gold accreditation for over 30 years, a lifetime guarantee on our pre-built cabinets, and multiple Ideal Home awards recognising our design expertise. We're proud of the trust our customers place in us, and every review helps us continue to improve the experience we deliver.
Designed to last. Guaranteed for life.
Our commitment doesn't end when your kitchen is installed. From our lifetime cabinet guarantee to our unique one-year aftercare visit, we're with you every step of the way.
We build kitchens to be lived in, which is why every pre-built Magnet cabinet is backed by a lifetime guarantee for complete peace of mind.
If you've chosen our installation service, your journey doesn't stop once your kitchen is complete. As part of the Magnet Experience, we'll invite you to arrange a complimentary home visit one year after installation, giving our team the opportunity to make sure everything is performing exactly as it should.
It's all part of our commitment to creating kitchens that are built to last and a service that's designed around you.
Contact info
United Kingdom
- 01325 744093
- ccenquiries@magnet.co.uk
- www.magnet.co.uk
4.5
Excellent
14K reviews
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Avoid Especially Clapham Branch
Initial appointment for planning was good but after that, problems with the final design, installation date, fitters and extra costs such as waste collection and floor protection.
Getting though on phone, email or their portal takes multiple attempts before an apathetic two word reply.
Cancelled the order before sign off and then the problems started with the refund that ‘was processed’. Involved customer service who tried to help but got caught up in the web of what the store was telling them which they passed on to me. None of it was true because when I asked for the receipt for the refund days later, it was only then proceeded.
Spectacular performance for incompetence and saying one thing and doing another for store manager M*k* and designer A*i.
Avoid. If you are considering a kitchen, call the Clapham store and email it…see how poorly responsive they are even before you pay them anything.
Also, check the business news. Magnet have just filed for a Company Voluntary Arrangement which is one step away from being bankrupt.
7 July 2026
Unprompted review
Reply from Magnet Kitchens
Hello,
Thank you for taking the time to share your feedback. We are truly sorry to learn about the significant difficulties you encountered and we understand how frustrating it must have been to face communication challenges and delays.
I have located your ticket with our Customer Care Team and can see that a copy of the refund receipt was sent you yesterday. Although I do apologise for the delay I am pleased to see that this element was resolved for you.
If you need any further support please do not hesitate to contact the team again through your ticket and they will do all they can to help.
Molly
Magnet
Highly recommend Magnet Portsmouth
Georgia Dobbyn
Georgia has been absolutely brilliant with the design and installation of our beautiful new kitchen. We visited the showroom and had just a few initial ideas and she made our kitchen dreams come to life. She was more than happy to tweak and amend plans to meet our needs and budget. Georgia is extremely knowledgeable and attentive when coming to planning out the best layout for your needs.
We would highly recommend Georgia at Magnet in Portsmouth.
7 July 2026
Unprompted review
Reply from Magnet Kitchens
Hey Hannah!
It is lovely to hear how brilliant Georgia was with the design and installation of your beautiful new kitchen. It's wonderful that they were able to bring your kitchen dreams to life and were happy to tweak plans to meet your needs and budget. We're also pleased that you found them knowledgeable and attentive.
Molly
Magnet
Two kitchens with Ash
Two kitchens with Ash — top man
We’ve had Ash design two kitchens for us now and he’s been brilliant both times. Really felt like he was working with us rather than just selling to us — we had a couple of annoying corners that we couldn’t figure out and he came up with some clever solutions we’d never have thought of.
Always had time for us, always happy to help, and just a really positive bloke to deal with. Made the whole thing easy. If you’re doing a kitchen at Magnet St Austell, ask for Ash.
7 August 2025
Unprompted review
Reply from Magnet Kitchens
Hi Alex!
We appreciate you sharing your positive experience with our team. It's wonderful to hear that our designer was brilliant and provided clever solutions for your kitchen. We're happy to know that the process was easy and that you felt well-supported throughout.
Molly
Magnet
Too many panels ordered for kitchen…
Too many panels ordered for kitchen despite them coming to measure and no refund offered, poor designer and customer service.
Half units ordered and delivered in wrong colour.
Would never recommend.
30 March 2026
Unprompted review
Reply from Magnet Kitchens
Hi Carol,
Thank you for taking the time to leave us a review.
I’m really sorry to learn about your experience, this is not the service we strive to achieve and would like to look into how we can put it right. If you haven’t already, please could you send an email to our Customer Care team at ccenquiries@magnet.co.uk including a copy of your review, your name, address and any order references and we will do all we can to help.
Molly
Magnet
We just had a new kitchen fitted
We just had a new kitchen fitted, designed by Alex Coopley at the Leicester magnet branch. Installed by Nick at Littlethorpe kitchens, and we are so happy with it. The process was relatively smooth. Alex had to take over from a colleague who went on the sick, but he picked up the job brilliantly and designed a great unique kitchen for us. the installation was smooth and trouble free. ( We did run off for three weeks and left them to it). The whole thing was very easy for us and we love the end result. WE had a couple of doors that arrived with scratches but these were immediately replaced. Highly recommend Alex and Nick.
6 July 2026
Unprompted review
Reply from Magnet Kitchens
Hey Peter!
We're so pleased to hear how happy you are with your new kitchen! It's wonderful to know that the design process and installation were smooth and that you love the end result. We appreciate your kind words.
Once your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.
Thanks again and have a wonderful day,
Molly
Magnet
Ujjal from Magnet Kitchens was fantastic
Ujjal from Magnet Kitchens in Macclesfield was absolutely brilliant. He was so helpful all the way through the process, from the initial design through to delivery and construction. At the design stage he really understood our hopes and vision for our kitchen and helped us plan a great layout. He was always very attentive and quick to respond if we had any queries.
In the end Ujjal and Magnet provided us with a fantastic kitchen that looks just like the original visuals. So thank you Ujjal!
19 January 2026
Unprompted review
Reply from Magnet Kitchens
Hi Michael!
We are so happy to hear you are delighted with your new kitchen. It's wonderful that our team was helpful throughout the process, from the initial design through to delivery and construction. We are glad that the design met your hopes and vision, and that you received a fantastic kitchen.
Once your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.
Thanks again and have a wonderful day,
Molly
Magnet
Magnet Derby Excellent Instore Design Consultation
The customer service in store was amazing. We felt no pressure during the design consultation and we felt that we were listened to. Harnek was very helpful and came across as well informed about Magnet kitchen and what they offer. The Derby store manager was equally welcoming!
4 July 2026
Unprompted review
Reply from Magnet Kitchens
Hi Jane!
We're so happy to hear that your in-store experience was amazing and that you felt no pressure during the design consultation. It's wonderful that you felt listened to and that Harnek was helpful and well-informed. We're also glad the store manager was welcoming!
Thank you
Molly
Magnet
Bournemouth Magnet - great experience
We recently had a kitchen designed and supplied by The Bournemouth branch of Magnet. Our designer Belinda was fantastic; she took the time and trouble to understand our needs and the specific challenges of the space. She had some great design ideas and cost saving tips. Now fitted, we are delighted with the result and very happy with the quality of the kitchen. We felt fully supported by the team at Bournemouth who went the extra mile to meet our fitting schedule. We do not hesitate to recommend a Magnet kitchen, and Belinda as a kitchen designer.
5 July 2026
Unprompted review
Reply from Magnet Kitchens
Hello Steve!
We're delighted to hear you're so pleased with your new kitchen! It's wonderful that our designer took the time to understand your needs and offered great ideas. We're also happy that our team went the extra mile to meet your schedule.
Once your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.
Thanks again and have a wonderful day,
Molly
Magnet
Kitchen Overhaul
After a large extension on our house, we visited many kitchen suppliers and found Magnet, at Branksome, super helpful. In particular, Belinda, who went far beyond the requirements of a Sales Executive. In truth, she was amazing. Her product knowledge, and patience, were second to none. I'd also like to mention Taylor as she, too, gave first class support. We would definitely recommend them and would certainly use them again, in the future.
5 July 2026
Unprompted review
Reply from Magnet Kitchens
Hi June!
We're so pleased to hear about your positive experience with our team at Branksome! It's wonderful to know that our colleagues provided such exceptional support and product knowledge. We truly appreciate your high recommendation and look forward to assisting you again in the future.
Once your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.
Thanks again and have a wonderful day,
Molly
Magnet
Terrible service from the start
Terrible service from the start! If I could give zero stars, I would! No wonder it’s closing.
4 July 2026
Unprompted review
Reply from Magnet Kitchens
Hello Steven,
I’m really sorry to learn about your experience, this is not the service we strive to achieve and would like to look into how we can put it right. If you haven’t already, please could you send an email to our Customer Care team at ccenquiries@magnet.co.uk including a copy of your review, your name, address and any order references and we will do all we can to help.
Thank you
Molly
Magnet
Marco and the team at Bournemouth…
Marco and the team at Bournemouth Magnet were excellent. From our first visit to the showroom Marco helped us with our decisions and gave us helpful advice on our kitchen fit. The fitters were a pleasure to have in our home and were always bright and cheerful. Overall a great experience from start to finish with would thoroughly recommend Magnet Bournemouth. Thanks to everyone involved including the worktop guys!
20 May 2026
Unprompted review
Reply from Magnet Kitchens
Hi Sara!
We're so pleased to hear about your excellent experience with our team! It's wonderful that our designer provided helpful advice and that the fitters were a pleasure to have in your home. We appreciate your recommendation!
Once your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.
Thanks again and have a wonderful day,
Molly
Magnet
I order kitchen spares as the Magnet…
I order kitchen spares as the Magnet units I have wall mounted failed and the doors fell off. No local outlet anymore, so went to one in Sale Greater Manchester. Response to enquiry slow, payment option not secure so had to pay in branch. Now one full month later nobody got in touch to update me on the order and collection. Very poor level of customer service so far.
2 July 2026
Unprompted review
Reply from Magnet Kitchens
Hi Max,
Thank you for taking the time to leave us a review.
I’m really sorry to learn about your experience, this is not the service we strive to achieve and would like to look into how we can put it right. If you haven’t already, please could you send an email to our Customer Care team at ccenquiries@magnet.co.uk including a copy of your review, your name, address and any order references and we will do all we can to help.
Thank you
Molly
Magnet
I have just had my kitchen installed by Magnet at Banbury
I have just had my kitchen installed by the Magnet team in Banbury.
I have been very impressed with the design, quality of the units and the installation.
I was lucky to have a good designer who understood just what I wanted. Nothing was ever too much trouble and queries dealt with very quickly and I felt supported through out, thank you Chris.
The installation went very well, there were extra jobs required. All done with great skill. I was kept updated throughout and any questions dealt with straight away. Thank you Lee for your skill, hard work, calmness and can do attitude.
GOOD JOB!!!! I have my perfect kitchen!
100% recommendation from me.
1 June 2026
Unprompted review
Reply from Magnet Kitchens
Hi Maria,
We are so happy to hear that you are delighted with your new kitchen! It's wonderful that the design, quality, and installation met your expectations. We are glad the team was supportive and that the installation went very well. We appreciate your recommendation!
Once your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.
Thanks again and have a wonderful day,
Molly
Magnet
Great customer service!
We had a follow-up appointment today with Klaudia from Magnet - Plymouth. She was professional, knowledgeable & helpful throughout & listened carefully to our requirements for our new kitchen. A great experience so far. A+
2 July 2026
Unprompted review
Reply from Magnet Kitchens
Hi Matt,
It's wonderful to hear that your experience has been so positive! We're delighted that our colleague was professional, knowledgeable, and attentive to your kitchen requirements. We appreciate you sharing your great experience with us.
Molly
Magnet
It was awful to have someone confirm an…
It was awful to have someone confirm an appt in the morning for the afternoon only for them to ring two hours later and tell me they couldn’t come as they were being made redundant . Poor poor management . Poor staff hope they find somewhere else to work
30 June 2026
Unprompted review
Reply from Magnet Kitchens
Hi Diana,
We are truly sorry to hear about the last-minute cancellation and the circumstances surrounding it. If your order is affected by a store closure, you don't need to worry – you'll continue to be fully supported. Your order will be looked after by another nearby Magnet showroom, and the team will contact you directly to explain everything. If you'd like us to check anything in the meantime, please don't hesitate to contact our Customer Care Team at ccenquiries@magnet.co.uk
Thank you
Molly
Magnet
Service and quality was excellent.
Service and quality was excellent.
Our kitchen designer Alice Piechocka was very helpful and attentive to how we wanted our renovation to come together.
1 January 2026
Unprompted review
Reply from Magnet Kitchens
Hi Ben,
We're so happy to hear that the service and quality were excellent! It's wonderful that our kitchen designer was very helpful and attentive to your renovation.
Thank you
Molly
Magnet
We're very happy with our new kitchen…
We're very happy with our new kitchen .and would thoroughly recommend Magnet. Charlotte Gill from the great western road shop was extremely helpful and guided us through the whole
process .Nothing was too much trouble for her . So thanks Charlotte , now we can start to enjoy our new kitchen !11/6
11 June 2026
Unprompted review
Reply from Magnet Kitchens
Hi May!
We're so happy you're enjoying your new kitchen! It's wonderful to hear that Charlotte was extremely helpful and guided you through the whole process. We appreciate your recommendation.
Once your project is complete, please feel free to share any photos with us which we would love to feature as a case study across our website and on social media. You can send them to us at casestudies@magnet.co.uk or simply tag us on social media using our hashtag #MyMagnetKitchen.
Thanks again and have a wonderful day,
Molly
Magnet
insolvency
Heard through the grapevine that the company has gone insolvent. Absolutely nothing on the company website, twitter, facebook etc....... very poor way to communicate
1 July 2026
Unprompted review
Reply from Magnet Kitchens
Hello,
We can confirm Magnet continues to trade as usual and customer orders remain our priority. The announcement relates to a small number of stores only. The vast majority of our showroom network continues to trade as usual, and we're continuing to support customers every step of the way. 😊
Molly
Magnet
Lloyd in Swansea branch is amazing!!
I dealt with Lloyd in the Swansea branch &his customer service skills, knowledge & support was outstanding!! Nothing was too much trouble, he was in touch with us frequently throughout the design process and went above and beyond to help us with layout, choice etc. His level of expertise was amazing.
He is an absolute credit to Magnet & can't recommend highly enough.
Thank you Lloyd.
9 May 2026
Unprompted review
Reply from Magnet Kitchens
Hi Jayne,
We're so pleased to hear about your positive experience with Lloyd. It's wonderful that their customer service, knowledge, and support were outstanding, and that they went above and beyond to help with your design. We appreciate you highlighting their expertise.
Molly
Magnet
Ash of the Roche shop was fantastic at…
Ash of the Roche shop was fantastic at designing our kitchen. He helped accommodate all of our needs and I would highly recommend them.
30 June 2025
Unprompted review
Reply from Magnet Kitchens
Hi Jake,
We're happy to hear that our team was fantastic at designing your kitchen and accommodated all of your needs! We appreciate your recommendation and are glad you had a great experience with us.
Molly
Magnet
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