madeathand.com Reviews 17

TrustScore 4.5 out of 5

4.4

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Company details

  1. e-Commerce Agency

Written by the company

Artisanal textile distributor and e-commerce website. We offer natural soaps and handmade gifts. Established in 2018, currently distributing in 26 countries across EU, USA and Canada


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

17 reviews

5-star
4-star
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1-star

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Rated 4 out of 5 stars

All is well in the end

Ordered on Saturday, seller claims same day shipping (at the specific product too), so I expected it to be sent on Monday, the first working day.

It’s now Wednesday and it has still not been sent, despite an email saying it could be sent on Tuesday.

EDIT: Edited my review. Ordered on Saturday, but didn’t hear anything until Tuesday and after that nothing. There was a system failure that caused the company not to be able to sent it on time (which happens). But, apparently any emails updating me about this were sent to the SPAM folder. The ones informing me about the refund too. So, while the company communicated properly and tried its best to resolve the issues, those communications were not received.

After communicating though chat, all miscommunication was resolved, and my product, after re-order, will be sent again. All will be well in the end! Now I can get to experience the product itself :)

So to any people reading this or debating leaving a negative review, just check your spam folder first to see if that resolves your issue, haha!

5 November 2025
Unprompted review
madeathand.com logo

Reply from madeathand.com

We have refunded your money already on Tuesday. It is wednesday today. Things can go wrong and sometimes delivery is not possible on time hence the refund. We do not see a problem in here.

Rated 5 out of 5 stars

I love the organic hamam towels

I love the organic hamam towels! They are so nice to take with you for a swimming day! They are light weighted, they take little space, are quick-drying and are elegance all at the same time! You’vr got to love them!

28 January 2024
Unprompted review
Rated 5 out of 5 stars

Top notch

Top notch products and customer service! You can tell they care about quality across the board.

3 January 2024
Unprompted review
Rated 5 out of 5 stars

Great products.. fair prices..

We were happy with the instant client service online, our delivery was very fast and the price offers were fair including the shipping costs. The products arrived as expected and presented on the webshop. We were gifted an extra towel which was not even offered as promotion at that time online. All in all, we are more than happy to shop again with madeathand.com.

2 January 2024
Unprompted review
Rated 5 out of 5 stars

I’m impressed by the quality

I ordered 5 towels and I’m impressed by the quality and appearance of the products. You can really see the brand is focused on high quality, also still after a few washes, the products remain the same. I would recommend madeathand.com, as they have the best products and also a very good service, they answered my questions fast and politely and the shipping was very fast, too. Would definitely repeat, thank you so much 🙏🏻

6 November 2023
Unprompted review
Rated 5 out of 5 stars

I LOVE LOVE LOVE everything i ordered…

I LOVE LOVE LOVE everything i ordered from this company. I ordered when i see some items at a friend’s house in London and thankfully online shopping makes me everything possible! I am a big fan of good quality items, especially when it comes to feeling like SPA @home and was searching for some good quality but not taking so much space in my wardrobes towels and this is it! I ordered for myself and husband, the products are really soft, I already washed 6 times and still like day 1. Also ordered some natural soaps smells heavenly and nourishing my hands as i hate liquid soaps which dries hands. I ordered online as we live in London too and delivery was also super fast and the company replied to my questions promptly. Will order some Christmas presents now, Thank you madeathand, thank you

23 October 2023
Unprompted review
madeathand.com logo

Reply from madeathand.com

Thank you for your review . We are delighted to supply for you.

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