Macquarie Reviews 

terrible serviceMacquarie leasing has gone bad after years of good service on a miss communication on their end...They sent a disgusting individual came knocking on my door on a saturday morning demanding my keys of my van...
I thought this was a bad joke..like some cheap repo American reality show.
Macquarie leasing seem to want you to fail. They use terrible strong arm tactics...that need to be reported lm still waiting on a reply..l had to give them a star as there wasnt anything lower.
Do not recommend them to anyone check their reviews 1 1/2 stars of 5 stars...bad.

Where on earth is the regulator of the banking industry? How on earth is this "bank" allowed to operate and take deposits from customers ?

To begin with, these people are unable to answer a simple question: which documents are needed in order to open a bank account online... Their website has a list of acceptable id documents for the account to be opened and verified online, BUT when you call and speak with them over the phone, their staff (in Manilla) will tell you quite a different story: they require documents to certified and sent to them by POST !! Many thanks for that, indeed. Especially, for providing misleading and conflicting information about the most trivial thing: how to open a bank account ! All this, even before we considered dealing with them in the first place...

They have appalling reviews and solid reputation for locking customers saving and transaction accounts (with money in them) for no valid reason. People have been locked out of their money for weeks and months. So I've asked their staff about the bad reviews they have and the fact they randomly lock customer accounts and their answer is: "IT IS UNDER REVIEW OF THE FINANCIAL DEPARTMENT".
Very nice, indeed. So, expect that to be the script you are going to hear whenever you encounter any issues with them...

This was enough to scare me and a BIG RED warning sign to STAY WELL AWAY from this "bank" which feels and looks like a scam.

The worst customer and banking experience I’ve ever had. I’ve been locked out of my account for almost 2 weeks, provided all the requested information without any indication of timing to resolve. I’ve been passed onto 3 different teams and am still waiting for a response. I’ll be taking my money out of Macquarie bank.

The service, the incompetence of all the staff i have had to deal with over the last few days is baffling. No-one seemed to know how to explain to me what the dispute, chargeback, crediting of account and timeframes looked like and what to expect. What infuriated me the most was i received an email advising the investigation was ongoing but a conditional credit would be added to my account within 5 business days. It has now been 7 business days. And within those 7 business days i have been charged an additional $900+ by an unknown and unauthorised merchant. The lack of empathy and knowledge on how to remedy this is appalling. We should not, as customers, entrust any of our funds to you if you are not going to protect us and help us recover funds in situations like this.

I spoke to a complaints manager this morning about my situation but apparently because he wasn’t assigned personally to my case he couldn’t comment or advise on next steps. He said and promised that my case manager had an obligation to call me by the close of business today and of course, no contact was made. No call, no email, no nothing. So i rang back and wasted another hour of my life on hold, only to speak to another case manager who said she couldn’t help or comment. Surely, the general scope of complaints handling and crediting of an account is something all bank staff know about. I now have to wait until Monday to except a call from my “case manager”. No credits have been applied and no acknowledgment of not meeting the timelines THEY set. My biggest issue is the setting of an expectation like that, then following it up, then finding out that they had to put in a REQUEST for it to happen. Why did i have to ring and request something you ADVISED ME would happen? Why has it not been fulfilled? I have never in my life been so distressed and displeased with a service, Macquarie Bank are horrendous to deal with and best believe i will be taking my business elsewhere as soon as i get my money back. I am out $1500 as a result.

Started banking with MacQuarrie about 3-month ago as they had a suitable mortgage product at the time - totally regretting my decision as it has been a terrible experience to date. Very Silo'd, very impersonal, it's like AI Banking without very much of the 'I'.

The app is useless and after two weeks after my term deposit finished. I STILL HAVE NO MONEY Macquarie Bank!!!
The term deposit account disappeared as soon as the money was gone, this feels deceitful!!!
I don’t want to speak to a manager in 48hours!!!
I want my money transferred NOW!!!!

Terrible service, changed my mobile number to a random number. They make you use there terrible authenticator that can only be connect via SMS. Just let us use a number 2FA app

Atrocious! Cannot get accounts to connect to accounting software. Have been told to open other accounts which entailed a visit to the chemist for them to countersign a copy of my passport (remember, I already had accounts). Four hours on phone and chat line and I'm told to fill in a paper form authorising a 3rd Party to access my accounts (i.e Accountants or Power of Attorney).

This is meant to be our 5th biggest bank and fully digital. Absolutely useless!

Addendum: Finally got the new accounts operating, but Macquarie kept sending emails asking for unspecified further information. When I called them I was on hold for an hour, was put through to three different people and finally told Macquarie only communicates with Xero.

I opened an acc with Westpac the next day, went to connect the Westpac acc to the accounting software and there's the Macquarie feed!

Morons!

I attempted to open a Macquarie transaction account after seeing a glowing review, and what a nightmare it's been. I managed to set up the account but then couldn't log in. When I called customer service, they told me my account was rejected and they didn’t want me as a customer. Then, just a few days later, I received a debit card!

This is absolutely ridiculous. I’ve never seen a bank that outright rejects account applications like this. It feels like a massive waste of my time and energy, especially for a bank that doesn't even have branches. This whole experience is a complete disgrace!

My experience with Macquarie has been excellent. I have a savings account and a debit card - as does my wife. Good interest rate on both - and very easy to use. Macquarie refund any ATM fees, and this is instant. Using the debit card overseas - or for overseas transactions - is great. I receive a text when the debit is made, with the actual rate on Australian dollars. The downside is that getting advice is not easy - quite hard to speak to a 'real' person but have only had to do this once.

I joined Macquarie bank cause i saw bunch of people on reddit talking it up as they're a more tech focus bank.

I signed up for a business account, they opened two accounts for me an accelerator and a "standard one". I asked about a debit card as well.. it's a business account - it's for making payments and receiving payments right? They told me i need to use a third party bank card (like Westpac or something) to make payments as they cannot issue a debit card to a business account.

I am yet to figure out what the point of this bank account is lol.
The only thing i liked about the bank was how it was all done online and i didnt have to jump through hoops.

I received my first Macquarie bank transaction card in the mail today. When I tried to login for the first time to activate the card I received a startling message my account was locked and to call their service desk (in Manila). The agent who took my call after a considerable wait forwarded the call to their Australian call centre where after another wait on hold I was informed their team would "look into it". At this point I expressed my DISGUST at perhaps the most disappointing customer welcome experience I can imagine requesting the new account be closed. I promptly cut up the new card. To my way of thinking a bank needs to be a safe haven of well structured process not an infuriating roundabout of online nightmares. Final chapter in this fiasco the bank requires me to login to close the account I have never used!!!!

When there's a problem with their automated (IT) systems, you're on your own, the telephone and online customer service is unspeakably poor and there are no physical branches to turn to.

Frustrating Delays and Poor Support Experience with Macquarie Bank
Frustrating Delays and Poor Support Experience with Macquarie Bank - I used the Macquarie Bank app to transfer money from my Macquarie savings account to my Westpac savings account, a process I’ve done successfully many times. The transfer was initiated at 12 pm, and typically, it’s processed immediately. However, three hours later, the money still hadn’t arrived at Westpac, putting me in a difficult position. This should have been an instant transfer according to Macquarie Bank’s policy—it’s not a new payee or an overseas transfer, just a standard Australian bank-to-bank transfer; worked in the past.
Westpac uses PayID and confirmed the money hadn't arrived, advising me to contact Macquarie Bank. I tried the Macquarie Bank. in-app chat support person and waited 8 minutes, only for the chat to end just as I was about to send the details i typed in. I tried again, and after another 12 minutes, the support agent ignored the information I provided and simply directed me to their website, which actually confirmed what I had already said—immediate transfers should apply for existing payees, like Westpac.
I then called the Macquarie Bank Private Banking support line, which turned out to be an even worse experience. The call was routed to what sounded like an overseas call centre, where the line was so bad it felt like a scam call and background noise and delay. Despite having authenticated via SMS, they asked more than 8 additional questions, including my phone number, date of birth, account details, and phone model, even after receiving the SMS code. It felt very suspicious, and after going through this twice, I ended the call when they couldn’t tell me how many more questions I needed to answer. I tried again this time with their own Macquarie Bank Authenticator app, but it followed the same boucing ball , which lead to a another reason to hang up. I think it’s time to speak to my mortgage broker about this and complain their.
To make matters worse, the Macquarie Bank app doesn’t even list the phone number directly—it redirects you to their homepage where you have to dig around to find it. I eventually found and called 1800 640 145 from macquarie com au contact-us private-banking.
My wife and I are both extremely upset. My brother had an account with Macquarie Bank and closed it for similar reasons. The experience with the overseas call centre, the poor connection, and being asked overly personal questions despite using the authenticator app is simply unacceptable.
To add insult to injury, I asked the chat agent to lodge a formal complaint, and they quickly responded that it was lodged, but said I wouldn't receive a call about it until tomorrow. Also, there’s no chat history saved within the app, so I had to rely on screen captures from my phone to document the conversation. Still no money as of now.
Invoice Number : Two support chats on the Macquarie Bank app, 2 phone calls t... Expand
Topic: General Transactions
Transparency
Customer Service

I am trying to find out who withdrew funds and where it went.
Tried Chat, no response. Phoned on hold 4.5 hours. gave up.
Got through this morning, asked who and where it went. Noone knows. Waiting for a call back.

After reading all the reviews, I realised I am not the only person think Macquarie Bank is the worst bank. First, they logged you out from your account with no reasons. After many phone calls, nothing was resolved. Now, I have found out they closed my account and took my money with no reason! You called to find out WHY, they told you to refer to the term and condition and hung up on you! CAN BANK TAKE AWAY YOUR MONEY JUST LIKE THAT?? RUDE,NO CUSTOMER SERVICE, NO TRANSPARENCY AND CLOSED MY ACCOUNT WITH NO PRIOR WARNING!!!

Life changing
Farand was amazing to deal with. From the very beginning he was super positive that he would be able to help our client with their first home purchase and get a positive outcome. Farand worked hard to deliver the client a great solution, which in turn has won the hearts of many of my broker friends in the business with this uplifting story. This now means this new couple can enjoy their new home and the fun things in life that come with home ownership!
To make an even better experience loan contracts were deliver same day as formal approval. We are all so rapt that Macquarie Bank and Farand are so consistent in deliver exceptional customer service.

Waited for 1 hour on the phone and no response!

I’m extremely disappointed with the service at Macquarie Bank. My account access was locked, and despite numerous attempts to resolve the issue, I’ve been repeatedly transferred between teams with no resolution in sight. I’ve been told multiple times that someone would call me back, but nothing has been done. It’s frustrating to be left in the dark about why my access was restricted in the first place, and it seems like no one cares enough to address the problem. This has been a highly frustrating experience, and I hope others don’t have to go through the same ordeal.

Absolutely shocking support.

Get the run around, and no real answers